Visit Dyson.com Visit Dyson.com

- - Knowledge Base - Homepage

Community
Cordless vacuums
General discussion

General discussion

Got a query that's pretty general about your Dyson cordless vacuum? Get an answer from the Dyson Community here.

533 Posts
1,499 Replies

When you subscribe we will email you when there is a new topic in this category

533 Posts

Recently active

Most replies Most views Newest first

jemmaandersonNew Member

asked in General discussion

upgrade scheme

Can anyone tell me where and when I will get a pre-paid label to return my old machine under the upgrade scheme? I received my new machine today but I can’t find any information about returning the old one. I understand this should be done within 14 days?TIA

14 hours ago

expat2016New Member

asked in General discussion

Using vacuum purchased in the EU in the USA (international relocation)

I purchased my V10 Absolute in the EU and now I am moving back to the US. I’m trying to decide whether it’s worth it to try to bring my vacuum with me back to the US or if I should just sell it and buy a new one when I get to the US. My understanding is it should work as long as I buy a new charging cable. Is that correct? Are there any other issues I should be aware of?

19 hours ago

MentariNew Member

asked in General discussion

Why does Dyson sell different product and accessories in neighboring countries

Hello. I'm currently residing in Indonesia. There's a product I wanted to buy but it seems like only available in SG. V12 detect slim absolute HEPA. I'm just wondering why some countries don't get a full line of product and also, accessories are very much limited. Thanks.

19 hours ago

ashuggNew Member

asked in General discussion

Detail cleaning kit (SKU: 972203-01) supply issues?

Since purchasing a gen5detect from Dyson Australia’s web site in July 2023, I’ve been keen to buy the Detail cleaning kit (SKU: 972203-01) to get the extension hose and the nice scratch-free dusting brush. I have revisited the site a number of times and it has always been out of stock - I’ve clicked on “Notify me”, of course, but have also contacted Dyson by Facebook Messenger to ask when they’re coming back into stock and the response has been to wait. On Friday this week (yesterday) I got an email saying that the Detail cleaning kit was back in stock! I opened the email a few hours after it was sent and clicked the link to go to the store … and it’s out of stock again! All sold out very quickly? What’s happening? Are there really serious issues with supply? What are other people doing? Should I try ordering from Dyson in another country? Or just give up and buy third-party accessories online? Plenty of those to choose from, at least…

19 hours ago

Rusty56New Member

asked in General discussion

V10 will not charge

My v10 will nit charge I purchased a new charger and battery and will not charge. But when battery is not installed it will charge. What else will cause the battery not to charge

21 hours ago

Amyhoover123New Member

posted in General discussion

dyson free hair wrap tool

Hello I purchased a v12 vacuum several weeks ago and never received my free hair wrap till. I was told I need to ring up when back in stock to order, it won’t be automatically sent out. Every time I get a notification it’s back in stock the sales agent says they need over 50 in stock to send out? Seems a bit of an excuse?

21 hours ago

JackDyson Community Manager

published in General discussion

Introducing the Dyson CleanTrace™News

The new Dyson CleanTrace™ consists of two parts: software enabled through the MyDyson™ app lets you visualise your cleaning path in real-time with AR (augmented reality) technology. And hardware in the form of a phone clamp, which attaches to the wand of your Dyson Gen5detect™ vacuum - so your phone’s camera can see the clean path from an optimised position.Dyson CleanTrace™Visualising your cleaning paths in real-time with AR gives proof of a thorough clean, so you can spot missed areas more easily. It’s a really satisfying experience, which takes inspiration from the methodical way the Dyson 360 Vis Nav™ robot navigates. And when you’re done, you can remove your phone from the clamp and scan your whole room to check it over - proof of a job well done!Our research showed significant variability in thoroughness from one person to another when vacuuming. On one hand, areas are often missed; on the other, they’re cleaned over and over, lacking efficiency. Dyson engineers wanted to add th

34416

1 day ago

ShmerlaRookie Member

asked in General discussion

Laser Slim Fluffy cleaner head Out of Stock so my vacuum is useless

I have been told by Dyson’s chat bots that this attachment for the V15 cordless model was coming back in stock in two weeks...that was two months ago and still nothing. The laser on the attachment stopped working a long time ago and finally the entire attachment gave out completely. The entire point of purchasing this vauum was to be able to vacuum. I didn’t realize Dyson was this scammy. Can a real person please relayan exact date when these are back in stock OR please be honest with your customers and admit it is impossible to buy parts? THANK YOU

2 days ago

Thommo14Rookie Member

asked in General discussion

Question about Fluffy Optic head

G’day I’m looking into buying the Dyson Gen5detect, but I’ve seen in some reviews that the Fluffy Optic head cannot be turned off like it can be with the V15. I would prefer the option to switch this off, so I’m wondering if it’s possible to purchase the Gen5detect with the head that can be turned off. Thanks in advance for any info!

3 days ago

BICNew Member

asked in General discussion

V10 Battery Screw Removal & Bin Slides Completely Off

Dyson Cyclone V10, just out of 2 yr warranty.Can’t get battery screws out. Phone support told me use a Phillips but many online say to use a Pozidriv. I bought a set of PZ1, PZ2 & PZ3. Only the PZ1 will actually fit in there. All 3 screws are in too tight for Phillips or Pozidriv. Am I missing something? Dust bin won’t stop when emptying, completely separates from main body. Phone support said need either a new main body ($70) or new bin ($30). Waste of 30 minutes waiting on hold.Thanks.

3 days ago

DTanNew Member

asked in General discussion

Battery Dyson V8

Hello Dyson Community!I managed to purchase a new Dyson V8 vacuum (replaced the V7). Did not want to go thru same problems as what we did with V7, so were trying to take better take of the V8.I do have some questions though in terms of topic on ‘Maximise its battery life/Charging and storing’. I hope a few of you can enlighten me on these concepts? Many Thanks! “Avoid using the machine with the battery flush to a surface, help it run cooler” … and prolong battery run time and life.I need help with this statement, translate in layman terms please…?! 2.“Letting the battery run down to empty once a month. To help prolong battery life, avoid recharging immediately after a full discharge. Allow to cool for a few minutes.”May seem straightforward advise BUT is somewhat contradicting and open to confusion when on instruction manual - - it says you can leave the battery on charge (and that it is meant to be left on charge) so that the machine is ready for the next use…So what is it? Leave it o

3 days ago

janzarooNew Member

posted in General discussion

ErynNew Member

asked in General discussion

Dyson V15 Vacum time fluctuates

My Dyson v15 vacome time fluctuates. Whne i turn it on after full charge, it says 45 min, then only using it on medium mode for 5 mins, its say 30-ish mins and then after a min, it says 33 mins. Is there something wrong with th epower?

8 days ago

Jo SimpsonNew Member

asked in General discussion

dreadful Dyson support

cannot get any further with a ticket number raised, Dyson support is virtually inaccessible, they have had your money and good luck

8 days ago

TeresaRoodiniNew Member

asked in General discussion

Collection For Service Failed 3 Times!!

I got in touch with Dyson and arranged a service on my hoover and was told a collection date.I waited in between the hours of 8am - 8pm and my hoover wasn’t collected.so far, 3 separate collection dates have been arranged and 3 times they have failed to collect. That’s 36 hours of my time wastedi have had numerous conversations over the telephone now and they are absolutely useless. Each time I have been told that my case would be escalated and someone would be in touch with a solution within 24 hours. No one has ever been in touch. I wait and then it’s me that contacts them again.I’m a great believer in staying calm to resolve a problem and I have remained calm during each conversation I have had. My last conversation, I asked to speak to a manager as we needed to resolve things and the agent just kept talking over me, repeating the same apology and asking if there was anything else. Again I asked if I could speak to a Manager and again he repeated the same thing and put the phone dow

8 days ago

sjelinskiNovice Member

asked in General discussion

"New" Dyson V15?

I just bought a Dyson V15 today, April 21, from Costco. I came home and unboxed everything. Everything seemed new but when I plugged it in and turned it on to make sure it worked, the particle counter already showed quite high numbers. How is it new then? I feel scammed!

9 days ago

Reesy123New Member

asked in General discussion

SV12 cordless vacuum dead, battery shows 3 solid blue lights

Hi folks, our own Dyson vac is behaving but my mother-in-law’s V10 / SV12 has died. No sound at all from it but the battery shows 3 blue lights when the trigger is pulled. Trigger feels normal. I’m not scared of disassembling it. Any suggestions as to what the fault might be, or how to diagnose it further? Cheers.

12 days ago

TGL86Rookie Member

asked in General discussion

Dyson the low reach adaptor fit Gen5detect?

Hi, wondering if the low reach adaptor is compatible with the Gen5detect model? Part no. 971435-01 Thanks.

13 days ago

Di GleNew Member

asked in General discussion

Dyson V11 Animal Cordless Vacuum Cleaner power button doesn't work

I've had my Dyson for 3.5 years now and the power button stopped working. The trigger is not responsive. I checked with Dyson repair services and to fix the trigger they ask for $130. Dyson itself is so expensive (I bought mine for $500), they use defective parts and to top that to repair it is an additional $130... I know there are so many videos how to fix that but any tips and tricks would be great.

13 days ago

JPappasRookie Member

asked in General discussion

Gen5Detect Cyclone Gasket Falling Out

This red gasket on my Gen5 Detect, which is a few months old is just falling out of the engine. Is this repairable because air can be felt leaking out the gasket loose like this.

13 days ago

timbolenNovice Member

asked in General discussion

V8 bin clip fell off

The small red clip with a small spring fell off while I was emptying the bin. I cant see where it fits back on. I cant put the bin back on without it. Any suggestions? Thanks.

14 days ago

KgtalbersRookie Member

asked in General discussion

V8 Absolute power button problem

When I am holding down on the power button of my V8 absolute and vacuuming it will cut off then on. It acts as though the power button has a short in it or not making contact with the area in the button that makes it run. On the Absolute you have to hold down the power button with your finger for it to run.

14 days ago

vivienneuk2002New Member

asked in General discussion

V12 filter always needs cleaning even after new replacement....

I’m getting slightly frustrated we have a V12 about 2 yrs old. I recently replaced the filter as it kept telling me it needed to be cleaned. Even with a new filter it still tells me it needs to be cleaned. Is this a common issue with V12 after a certain amount of time so you have to buy a new one…

15 days ago

Page 1 / 22

Didn't find the answer you were looking for?

Feel free to create a new topic and post your question on the community.

Create a topic

Terms & Conditions Cookie settings

Create a community account to start contributing.

New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.

Username *

E-mail address *

A bit about yourself

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.