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General discussion

General discussion

Got a general query about your Dyson cordless vacuum or wet cleaner? Get an answer from the Dyson Community here.

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860 Posts

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SMHNew Member

asked in General discussion

Buyer Beware

My Dyson V12 Detect Slim Absolute failed in under a year. I returned the item and have been waiting for a replacement for about 4 weeks from start to finish. I have continually received conflicting information, received no emails unless specifically requested, and I have never been able to speak with a member of the supervisory team despite multiple requests to do so. I have received many assurances I would receive an email or tracking number. Last week I was expecting this and never received anything and today, one week later, that has still not been the case. I find it to be ridiculous that following up on this has become a part time job with still no official email from Dyson (just a couple from agents). Not only has this product not lived up to my expectations in terms of durability, but the support and communication has been abysmal. A vacuum is an essential household item and the fact that new customers are put above existing customers is beyond disappointing. These are not inexp

4 hours ago

adrianundaRookie Member

asked in General discussion

Defective Cordless Vaccumm DO NOT BUY

People,My wife had been wanting a Dyson Vacuum over some years and finally my stepson was able to purchase this for her for Christmas 2.5 years ago. The Vacuum had been given us issues and we followed the troubleshooting procedure as reps advised. The problem remained. Then, they emailed saying that the body needed to be replaced but it is out of warranty and now is my responsibility to purchase it. What in the world is this?????????????? The most expensive unit DYSON in the industry and within 2 years becomes defective, and now it is up the consumer to repay to fix it??? DYSON IS THE WORST COMPANY WITH PRODUCTS I HAVE EVER EXPERIENCED!!!!! DO NOT BUY!!!! NOT WORTH IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

3 hours ago

wzz669New Member

asked in General discussion

V11 Animal won't move from ECO to AUTO to BOOST (no power mode switching capability)

Bought the most expensive stick vacuum on the planet and with that I expected top notch quality, engineering and durability!!!! Wrong!!!! First disappointment was the 25 cent plastic trigger that cracks on every (I’ll bet) Dyson!!! If a person can’t figure out how to replace, that person will pay $100+ to get it repaired!!@! And now my Dyson will not switch power modes!!! Any clue on how to repair this????????

12 hours ago

keem85Novice Member

posted in General discussion

Dented filter on a brand new Dyson gen5detect

Hi I purchased a brand new Dyson 05.08.2024, Ihve been using it for about two months. I’ve cleared the dust bit no more than 5-6 timess, but this time I noticed several dents inside it.. I am not sure if it’s from the factory, but I haven’t touched it in any way..I have repeatedly tried to contact Dyson over the phone on another case prior to this, but I usually wait one of two hours on the phone and nothing happens. It’s increasingly hard to get a hold on Dyson. I am gonna try to contact them again tomorrow about this, and hope I get in touch with them more easily now..But what do I do about this problem? Is this something I can easily fix myself?

5 hours ago

reagansoaresNew Member

asked in General discussion

Dyson V12S Wet Tray Red Cover keeps falling off

Hi,I recently bought the Dyson V12S.Whenever I open the wet roller to empty the dirty water there is a red colour cover which keeps falling off.Also I have seen some earlier videos and the red cover looks different.Is anyone else also facing a similar issue?

1 day ago

TocaNew Member

asked in General discussion

wash G1 need to be plugged in and constantly charging when not in use ?

Hi everyone. Just recently bought this wash G1 and is wondering if I should turn off the wall socket power when it’s fully charged and not being used. Or I just leave it charging on the dock? Which method is better for the battery life. Thank you.

3 days ago

harpertcNew Member

asked in General discussion

Model of stick Vacuum V12?

I need to buy a new hepa filter for my dyson stick vacuum and need to check the model numberI have checked the model and serial number under the clip in battery and is saysModel SV20 and the serial number is [Moderation edit - serial number removed]When I google for this it comes up as a V12 model which I thought was what I had bought but I am a bit unsure. Can anyone confirm the model type?

3 days ago

edbroRookie Member

asked in General discussion

Dyson v15 power and filter issues

Hi My Dyson v15 around 6months old has several issues following fault with charger which is getting replaced. First issue is filter cleaning message appears even with new filter installed. Next issue is sometimes on auto it does not adjust power. Both these issues are intermittent. Dyson have already changed the motor part once leading me to believe the issue may have been caused by the charger issue. Appreciate your feedback

3 days ago

anewportNew Member

asked in General discussion

V15 Submarine Absolute Launch in the UK

HI, does anyone know when the Dyson V15 Submarine Absolute (with the blue top) will be launched in the UK?

5 days ago

KimNicNew Member

asked in General discussion

Broken frame at power button

I have a Dyson v11 purchased 12/2020, so out of warranty. Had the frame support break off under the power button, and power button also does not work intermittently. Since it’s part of the frame, can a new part be ordered for it? See this was also a problem for someone who purchased on in 2019. Can the product be trusted to last? The frame should outlive the motor on this thing in my opinion. Thanks,Kim

4 days ago

willmowNew Member

asked in General discussion

V12 main body

I’ve been waiting months for a replacement V12 Detect Slim “Main body and Cyclone” after the perforated metal component was damaged. Will it ever be available?

6 days ago

SeggerNew Member

asked in General discussion

i need help

I just purchased my Dyson Cyclone last week. It cuts off after cleaning one room after charging a full day. The battery indicator shows only the top and bottom flashing but not the middle. The filter is clean and the bin is empty. There is not a clog

6 days ago

cathyfournierRookie Member

asked in General discussion

Terrible product and TERRIBLE customer service

Our very expensive dyson vacuum stopped charging about 2 months ago and have been dealing with customer support for 2 months with no progress! they keep saying how sorry they are and how they understand how I feel but nothing gets done! I have had to call them 4 times and email them multiple times (they never respond to my email!). I have been told by different people over the last 2 months that I am getting a refurbished machine, then they said I was getting a new machine and now they are saying a I am getting a refurbished machine again BUT STILL NO MACHINE! they said they had the wrong address but never reached out to get my address and when I checked I sent them my correct address 6 weeks ago and they never bothered to contact me to tell me they had the wrong address (which they didnt). I think they are just giving me the run around. Now they are saying I am getting a refurbished machine but it will take 5 business days for them to send me a box to put my vacuum in to send back and

6 days ago

DydustNovice Member

asked in General discussion

Dyson V7 Animal brush head not working

The bar spins but stops as soon as it is placed on the floor. i have followed all the steps in the troubleshooting guide but nothing obvious. Customer services tell me it needs a new motorhead. I’m reluctant to pay £80 for the spare as I’m not sure this would solve the problem. Has anyone had a similar problem?

6 days ago

AppledorerichardNew Member

asked in General discussion

recycle old machine

Anyone have any idea how to recycle an old cordless Dyson V7 ? I don't want to chuck it out, but can't find options.

6 days ago

ouso34Rookie Member

asked in General discussion

Dyson EU guarantee is not valid in Turkey

I have bought a V15 from Mediamarkt Greece and asked them if the guarantee will be global. They insisted on it is global. I live in Turkey and had a spare part issue. Turkey Dyson said they can not help me. Mediamarkt is also not taking any responsibility. This time I am having a serious issue that i am not alone. My V15 keeps stopping 3-5 times after seconds. How am i gonna solve this? Should I post my machine to Greece? Why do not Dyson help me at least sending it from Turkey Dyson to Greece Dyson. You should be helping customers on this.

8 days ago

thehowieRookie Member

asked in General discussion

V12 Detect Slim Absolute failed after 10 months

My first dyson lasted a few years before it had a permanent failure. I felt like that was just bad luck. But now, after 10 months of use, my “new” dyson has completely failed again (giving messages to clear tubes that are already cleared, etc.). Has the engineering and manufacturing degraded a lot over the years? I am going to buy a dirt devil for a time, since i have very low vaccuming needs to begin with (live alone in 1200 square feet; no shedding pets; no entertaining of others). does anyone know of an alternative that might be more reliable?

6 days ago

VtobsNew Member

asked in General discussion

submarine wetroller mop head not clicking in

Hello,It’s the first time I’ve tried to use the mop - I’ve filled the tank up with water and now can’t get the red bit on the top left middle to click into place. Is there a trick?

9 days ago

Abdulrahman AlrefaeiNew Member

asked in General discussion

Does wet roller head fit with Gen5?

Hi guys,I'm planning to buy the Gen5 vacuum but I also like the wet attachment of V15 submarine..So, If I bought Gen5 and the wet roller head separately, will it fit?

6 days ago

oleg620Rookie Member

asked in General discussion

Dyson V8 vacuum got stuck on the charger

My Dyson V8 vacuum got stuck on the charger.I’m pulling and pushing it in all directions, but can’t get off the charger.I’ve had the vac for a few years. Most of the time I used to put it on the changer and remove easily, sometimes it would resists a bit but now it got stuck for real.Any suggestions?Thanks!

7 days ago

ms.zarowkaNew Member

asked in General discussion

dyson G1 leaking while in use

Hi, my brand new Dyson G1 leaks from behind of the battery. Looks like it is internally, not from water tanks. The higher the hydration level the worst it’s leaking. Would be grateful for any answers please, thanksMonika

10 days ago

FitzysNew Member

asked in General discussion

Dyson V10 will only vacuum on middle speed

We can only vacuum with our V10 on the two dots setting. If we choose the one dot or maximum setting the blockage funnel light comes on the handle and then cuts out. We have checked for blockages and cleaned the filter head, but the problem persists. Any thoughts?

10 days ago

BlueminiclubNew Member

asked in General discussion

Is Dyson warranty still a thing?

I bought a V10 for Christmas 2023 and it came with a 2 years warranty. About 3 weeks ago, it stopped charging. I bought a new Dyson charger and it didn’t help. I spoke with customer support and I was told I needed a new engine unit, which was covered by the warranty, but the part wasn’t in stock (yeah, right). Now customer support is simply ignoring me. Am I right in thinking I will never see that replacement part?

13 days ago

guylwoodNew Member

asked in General discussion

will vacuuming spiders damage Dyason

will vacuuming spiders damage Dyason?

13 days ago

Andy WHRookie Member

asked in General discussion

can I extend V12 charging cable ?

Hi I need to relocate the Dyson and need to extend the charging cable. I have seen a cable to extend on EBay- https://www.ebay.co.uk/itm/255960525022?mkcid=16&mkevt=1&mkrid=711-127632-2357-0&ssspo=nLu9iiI2Rke&sssrc=4429486&ssuid=YLVuD_pFRhS&var=555886311164&widget_ver=artemis&media=EMAILwould this work ?Thanks

10 days ago

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