Visit Dyson.com Visit Dyson.com

Community
Dyson cordless vacuums and wet cleaners
General discussion

General discussion

Got a query that's pretty general about your Dyson cordless vacuum? Get an answer from the Dyson Community here.

683 Posts
1,724 Replies

When you subscribe we will email you when there is a new topic in this category

683 Posts

Newest first

Recently active Most replies Most views

DensalRookie Member

posted in General discussion

Return

I had a problem with my V12 and contacted customer service. I was told that a replacement V12 would be delivered and to pack my faulty product securely. As I didn't have the original packaging I needed to source suitable packaging and tape, which I did but in doing so had to delay the courier delivering as my return wasn't wrapped . I rearranged the courier. When he arrived he said that my faulty product had to be open as he had to check all the components were there and that he had his own packaging! He went onto say that this happens on a regular basis. I think Dyson need to address this. I wasted a lot of time and money.

1 hour ago

AzamtusNew Member

asked in General discussion

horrible customer servcie

How can I escalate the repair issue with Dyson ? They have the worst customer service in place , not helpful at all .

13 hours ago

Mains1967Rookie Member

asked in General discussion

Dyson V12 Slim Absolute Fault

Hello, I am wondering if there is anyone higher up in the company who could help me with the issue of my broken V12 machine. I will list the issue below because I am not happy with the response from Customer Service hence my joining this site. There also appears to be no dedicated complaints facility. I purchased the machine in July 2023 and in December that year the machine kept cutting out several seconds after being switched on. The main body and cyclone were replaced under warranty. Just over two weeks ago the same fault developed and I telephoned Customer Services. I was told that the main body and cyclone would be needed to be replaced again, but the parts were not in stock. I have just telephone Customer Services for an update and I was told the parts are still unavailable with no idea when they would become available. Having spent over £500 on what is supposedly a premium product I am still in effect without my machine. I get a vibe of ‘couldn’t care less’ attitude from Custom

9 hours ago

CantingRookie Member

posted in General discussion

Terrible support poor quality V11.. .people should be warned! $1000 vacuums should NOT BE DISPOSABLE

I have been waiting for MONTHS for a very common problem Dyson won’t fix! They solution was to offer me 20% off a new machine!!! This is out of warranty, however I can’t believe that customers with out of warranty items are treated. This product, was not misused… this product has cheap plastic that supports the housing which breaks, which I have read is a HUGE PROBLEM. IF the product wasn’t made with cheap plastic there wouldn’t be an issue. Dyson refuses to help. When you buy Dyson, (and I have bought 3) you expect quality for the expense. I don’t believe these replacement parts are

2 days ago

R AllardiceRookie Member

posted in General discussion

Why is Dyson customer care so bad?

I have spoken to 4 customer care representatives over the last 4 days to resolve a problem of the wrong floor dock for my machine being delivered. It seems to be my fault that they didn’t supply me with an order number! I was told by the second representative I should listen to her and not be disrespectful, which I was wasn’t. It was her who wasn’t listening to me! I hope somebody listens to the tapes, being assertive isn’t disrespectful!

4 hours ago

mailman2

posted in General discussion

lies & deception

My Dyson vacuum cleaner broke. It’s under warranty. I asked support for help 8 months ago and they’ve been telling me the replacement part is out of stock. For 8 months. Yet Dyson continues selling new vacuums with this part.Explain this lie and deception to your customers.

12 hours ago

MB22New Member

asked in General discussion

missmb

Very unhappy mummy cordless v10 main body broken for the second time and because stock issues I now have to wait 😭

2 days ago

ShardanNew Member

posted in General discussion

Customer Service from long time Dyson user

When I didn’t receive confirmation of my Order and payment for 2 x V15 Vacuums I rang Dyson only to find they had no record of my Order even though payment had been taken from my account. In hindsight if I knew how stressful this was to become I would have stopped payment and cancelled order.After daily phone calls and waiting time later whilst Dyson were trying to find my Order they eventually told me they had resolved the problem and were processing my order.My complaint:How could Dyson take my payment without placing against an order?I was made to feel it was my mistake (I had not made an order) even though they had my payment and I had proof of bank transfer and a text from Dyson with a link for same.Dyson duplicated my order and sent me 4 vacuums and expected me to take 2 heavy boxes to Post Office to return but after some persistence by me they agreed to send a Courier.They showed no appreciation in my honesty in letting them know about the additional 2 vacuums they sent.After re

2 days ago

TobiNew Member

asked in General discussion

Unsteady noise

Hello forum,our new Dyson V15s is basically great, but it always seems to change its power level when vacuuming on hard surfaces - it gets louder briefly, then back to normal.Linked is a video with German commentary, but you can hear what I'm talking about:[Moderation edit - link removed]I have these changes with all nozzles on tiles, laminate and during the test also on a mattress.Is this normal? I find it very annoying.Best regards,Tobi

3 days ago

andrepedrosoNew Member

asked in General discussion

Dyson V15 Detect Absolute - not usable - constantly start & stop

Hello,I’ve purchased a Dyson V15 Detect Absolute in May 2023 and it as worked great up until 1.5 / 2 months ago when suddenly started switching off repeatedly after each usage.It’s currently impossible to vacuum with it and since it is still in the warranty, we’ve contacted support which has us waiting already for 3 weeks.The initial feedback from support was that if we wouldn’t receive the part (main body) after 2 weeks, Dyson would send us a new unit to replace ours. We’ve contacted support after the 2 weeks and we were now told that we still have to wait for the part.What is wrong with the level of support provided that passes on different messages for the same problem?Can someone help here?We are currently waiting and obviously not using an item that we paid for.Many thanks in advance and regards from 🇩🇪

4 days ago

natmanNew Member

asked in General discussion

Red Dyson V8 Vacuum

Hey guys,How are you? I've had a Cordless V8 with a red top for under a year now and used it very regularly with little issue until recently. It's definitely an upgrade from the old shark vacuum up until my recent issues. When the head isn't attached to anything and not trying to suck things up it operates like normal, though once I try to get it to pick things up or attach it to pieces it works for short bursts where it goes for about two seconds then stops, and it will repeat this about 5 times before fully shutting off. While it goes the blue light it on but when it stops in between bursts or is off the blue light is not on. If you have any ideas please let me know, anything is greatly appreciated. Thank you for reading and have a nice day. -Natalie

5 days ago

gwoodhallNew Member

posted in General discussion

Really Disappointed

I am a devoted customer of Dyson I have 2 air hot & cold air Purifiers and on my 3rd vacuum cleaner the V15. But 2 months after I brought it I find they do a Submarine Head for the V15 but I can't use it. I am so disappointed with dyson apparently they are the sa.e just with different firmware. Wow Dyson people pay close to £1000 for one of your products and you can't be bothered to do a F/W update. I am so mad at this even a system where people could send back their vacuum and pay a couple of hundred pounds would be acceptable.Anyway way to drive your loyal customers away.G WOODHALL

4 days ago

PapaHetNew Member

asked in General discussion

SV18 Slim Fluffy charger

Few years ago, we bought Dyson SV18 Digital Slim Fluffy in Dubai. We recently moved to Europe, and charger pins are not compatible.We’re trying to find a charger for it, but, this model is not listed anywhere on Dyson website. What is compatible charger for this model?

6 days ago

Shardy007New Member

asked in General discussion

Longer charging cord for Dyson v12 slim?

Is there a charger with a longer cord for Dyson v12 slim? I’d like to set up the dock station in a discreet location, ie closet. However, I don’t have an electric outlet anywhere near anywhere I can set it up. The charger that comes with it is too short and wouldn’t reach an outlet nearest an out of sight area to install the dock station. So I have no where I can install it. I’d really like to take advantage of this cool dock station feature.

4 days ago

VacuumAnonymousNew Member

posted in General discussion

Dyson Vacuum LCD Particle count feature request

Hey Dyson fans,I recently decided to change my life for the better and get a v15. I’m realizing one feature that is missing though is lifetime metrics for the particle count information - I saw a previous post on here confirming no local query workaround. Just posting so the folks at Dyson know there is interest - even just a setting to add up all of the dust and pollen vacuumed over lifetime. dream features would obviously be enabling sharing with friends via an app almost like an apple rings style - I’d love to see my friends hit their cleanliness goals and be able to cheer them on when they have a deep clean! I think it would be a solid addition to an already great vacuum and more interesting to me than like the fitness rings Apple does by far!

4 days ago

CatNovice Member

asked in General discussion

Dyson v12 detect slim absolute frustration

A synopsis of my frustration would be that I ordered this v12 for my Christmas present to myself last year. I’m glad it was to myself because it has been a nightmare. The first month or so it did fine and then the wand started twisting around when I tried vacuuming. I’d push forward and the cleaner head would not go straight because the whole wand continued to turn. I contacted customer service and they were going to send a new wand when they were in stock again. I never heard anything so I contacted customer service again. I was told the same thing. After 2 months or more I contacted yet again and was told the wands were still out of stock. After a lengthy conversation I was told they would replace my v12 detect slim absolute. I was given an exchange number to give to ups so they would ship my exchange for a v12 detect slim (not and absolute). I did as instructed and brought my vacuum to ups to ship and got a tracking receipt. That was July 8th. My package was suppose to reach its des

6 days ago

KcreaghNew Member

asked in General discussion

Hoe do i find what model vacuum i have?

Hi,Can someone please let me know how I am able to find out what type of model dyson stick vacuum I have? I know it has something to do with the serial number but I have tried searching with no luck. I need the model number so I can get new replacement cannister.Attached is a photo with the serial number if that's helpful?Thanks[Moderation edit - personal data removed]

4 days ago

l272New Member

asked in General discussion

Dyson V10 won't charge suddenly

Hi, I’ve had my V10 total clean for six years now. The charge has suddenly gone when I plug the machine into a socket. I’ve tried a few sockets but no avail. The filter and machine is completely clean and no blockages that I can see. I sort of loathe spending £85 on a replacement battery (that will take a week or two to arrive) in case that’s not the answer to the problem. Has anyone had any success?

4 days ago

anupamNew Member

asked in General discussion

Ongoing Issues with Dyson V12 Cyclone: Frequent Stoppages and Poor Customer Service

Greetings to all,I purchased a Dyson V12 in Berlin less than a year ago, and now it is starting to have problems.For the past one and a half months, I have been struggling with a persistent issue with my Dyson V12 vacuum cleaner. The vacuum cleaner, which I purchased with the expectation of top-notch performance and reliability, stops working every few seconds, rendering it nearly useless. This frequent stoppage has made routine cleaning an arduous and frustrating task.Given the premium price of the Dyson V12 Cyclone, I expected a high level of quality and service from such a renowned brand. Unfortunately, my experience has been quite the opposite. Despite numerous attempts to resolve the issue through Dyson's customer support channels, I have yet to receive a satisfactory solution. Each interaction on the support chat ends with a promise that the support team will get back to me, but after 45 days, my problem remains unresolved.The lack of effective assistance from Dyson's support tea

8 days ago

JBakeNew Member

asked in General discussion

Wash G1 is not completing the clean cycle anymore.

After about 15 seconds into the self cleaning cycle it asks me empty the dirty water tank but there is very minimal water in there. It used to do a great self cleaning cycle and fill the dirty water tank about half way. I have cleaned all the filters and rollers but no luck. Please help. Thank you.

4 days ago

Username7Novice Member

asked in General discussion

G1 returned dut to empty water tank error, now Dyson ignores me.

After battling with a wash G1 (bought directly from Dyson), Dyson said I needed to return the G1 for a replacement. The G1 was collected, but no details of the replacement. I have on many occasions emailed a reply to my support ticket but no replies.Today after a 28 min call I was hung up on while the support person was “investigating”I am disappointed in the lack of support and communication.What are my options? PayPal dispute for a refund?Any other suggestions would be welcome.

4 days ago

rzepa11dsNovice Member

asked in General discussion

dyson v15s detect submarine dirt sensor

hello i have a problem with my v15s detect submarine cleaner . when using the machine the detecting dirt function doesnt work. thanks in advance

4 days ago

MelissaDNNew Member

asked in General discussion

customer service escalation- waiting over a year for warranty part

Any ways to get a resolution with customer service? I have a V15 bought last year and part of it broke while under warranty. It’s for a brush head and every time I contact them they tell me it’s out of stock and to put an email reminder to get notified when the accessory is back in stock and they’ll replace it. It’s been over a year… I’ve tried escalating several times and the only other option is to send the entire machine back —- but I can’t be without a vacuum that long (we have cats and a toddler) and I don’t even trust them to send a new one in a timely manner. How do you navigate this? I’m very surprised their customer service is so poor.

10 days ago

willbill24Novice Member

posted in General discussion

Dyson Wet Roller Head

I bought the new Dyson Submarine machine in December of 2023. Nearly $1000 for this machine. I was stoked to see a machine like this as it seemed very easy to use and convenient. Overall the product started out working great! I was excited. Then in March, the wet roller head quit working. I called Dyson, they said they would replace the head but it was out of stock. I said okay no problem. One month later, I didn’t see an alert on my email that it was back in stock yet. I called back and they said it was still out of stock but they could replace the machine. I asked how long that would take, they said 10-14 days after we receive your machine. But they said I need to find a box to send it back in and they won’t send the replacement until they receive the broken one. I said, can’t you just send a replacement head? They said no we need to replace the entire machine. I told them I can’t go without a vacuum that long and they didn’t offer a solution. I then contact the better

1 day ago

GmnavRookie Member

posted in General discussion

G5 detect wall dock design flaw

Hello I recently purchased ( 2 days ago) the new g5 detect vacuum which is not a cheap vacuum. However I am of the opinion that Dyson vacuums are worth it. Imagine my horror when I realised I had mucked up the installation before I’d even switched the vacuum on?! I stupidly put the wall plate on the back of the wall dock ‘to keep it all together’ not realising it was then stuck there forever. I have contacted my local supplier, I’m in Dubai, to be told this. I am not asking for it to be covered under warranty but do expect a solution ie the ability to purchase a new wall plate and dock. I understand it in my error but it’s ridiculous that there is no option to buy a replacement. I’ve seen online this is a problem and obvious design flaw. Please can Dyson make this part available to buy otherwise I’ve just spent a lot of money on something that I cannot store properly! Which is crazy! Dear Valued Customer,Greetings from Dyson! Hope you are doing well. The below shown damage comes und

11 days ago

Page 1 / 28

Didn't find the answer you were looking for?

Feel free to create a new topic and post your question on the community.

Create a topic

Terms & Conditions Cookie settings

Create a community account to start contributing.

New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.

Username *

E-mail address *

A bit about yourself

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.