Visit Dyson.com Visit Dyson.com

- - Knowledge Base - Homepage

Community
Cordless vacuums
General discussion

General discussion

Got a query that's pretty general about your Dyson cordless vacuum? Get an answer from the Dyson Community here.

516 Posts
1,482 Replies

When you subscribe we will email you when there is a new topic in this category

516 Posts

Most replies

Recently active Most views Newest first

BernieNovice Member

asked in General discussion

Cordless V10 Absolute - Power cutting in/out - Any ideas?

Dyson V10 Absolute cutting out after approx 10 secs, the machine stops then can re pull the trigger,it starts and then stops again after approx 10 secs again, the bin has been cleaned out and the filter has been cleaned even though there are no filter or blockage lights on, there are 3 blue lights on indicating full charge. I have been on the troubleshooting guide as recommended which is going to order me a replacement battery, I don’t think this is the issue but will see when it arrives. Anyone out there have any ideas. (Moderation Edit - Tags Added)

4 months ago

yaronkadRookie Member

asked in General discussion

Cordless V11 torque head - Starts spinning, then stops

Hi,I have a V11 cordless vacuum. The bar in the torque head starts spinning for a second and then stops.This happens when the vacuum is on eco or auto mode. When I switch to boost the bar keeps spinning.Any suggestions on what is wrong and how to fix it?Thanks in advance,Yaron (Edited by moderator – Title amended)

8 months ago

Anthony77Novice Member

published in General discussion

Dyson DC35 Battery Life / DiagnosticsSPOTLIGHTED POST

Hi All, Dyson DC35 Multifloor Battery lasting no longer than 30 seconds before flashing light and cutting outBought new battery charged till light went out on charger before use but after initial use same problemCheck battery with multi meter showing 20.8 volts Plug into charger again 20 minutes later light goes out on charger battery shows 21.9 volts and lasts just about 30 seconds again. I understand that once the light on the charger goes out the battery should be fully charged but to charge a battery is normally a minimum of 4 hours So do I have a battery problem or charger problem I know its not a blockage I have run the machine completely stripped downI would be most grateful for any help or advice Thank you Peterisn't tech wonderful when it works (Moderation Edit - Category Updated)

196318

1 year ago

MikekallNovice Member

asked in General discussion

Uninstalling the Gen5 Detect Wall Dock

Hi, I have a Gen5 Detect Absolute stick vac and wish to move the wall dock. How do I uncouple the wall dock from the back panel without breaking it. It is the type that slides down and clicks in.Thanks, Mike

2 months ago

v11OutsizeNovice Member

asked in General discussion

Has the Cordless v11 Outsize Been Discontinued?

I am trying to find a new brush and/or motorhead for my Dyson V11 Outsize vacuum and almost everything is out of stock on the web site for this model. I have called support and no one can tell me when it will be re-stocked and I feel like maybe this model is discontinued? I have only had it a little over two years and I love it but it is not picking much up and if these parts are no longer being made, I will need to look into getting another vacuum which is really disappointing. I hope there is good news for me in the Dyson Community 🙂 Thanks!

3 months ago

LokiBronze Level Contributor

asked in General discussion

Is there a stand for Dyson V15 Detect Absolute + ?

A good stand for Dyson V15 Detect Absolute +? Perhaps someone has had some experience with one and can recommend?

1 year ago

pato_londresNovice Member

asked in General discussion

How can I find accessories which are compatible with my Dyson cordless stick vacuum cleaner?

Which Dyson models is the soft dusting brush and flexible hose compatible with? Ideally we want to use with a cordless stick vacuum https://www.dyson.co.uk/support/journey/tools/912697-01 (Moderation edit - title updated)

3 months ago

LG123Novice Member

asked in General discussion

Is my Cordless V10 Cyclone trigger broken? (Video Link Included)

Power is cutting out while the trigger is pulled. No warning lights are flashing, and the battery indicates a full charge. I purchased this vacuum less than a year ago for my wife, so it should still be under warranty.Here’s a video that might explain the problem better:https://drive.google.com/file/d/1GTcyTryoeiBoL-Oc1M8kFVJroQOg6Oeh/view?usp=share_link

2 months ago

ThefamilyNovice Member

asked in General discussion

Stock Issue - Replacement Part

New replacement part a dnd it's warranty authorized can't believe they are still using covid as a reason why they have not been in stock really sad I've had to use the small attachment on my hands and knees to properly use my cordless vacume throughout my house (Edited by moderator – Title amended and Tags added)

1 year ago

WALTRookie Member

asked in General discussion

Cordless V8 - 15 second cut off

MY WIFES V8 CORDLESS VAC RUNS THEN SHUTS OFF IN 15 SECONDS -- ALL PORTS ARE CLEAN AND CHARGER INDICATOR LIGHT SHOWS CHARGING IS IT THE BATTERY OR AN OVERLOAD ON THE MOTOR THAT CAUSES THE SHUT DOWN ? (Edited by moderator – Tags added/Title amended)

1 year ago

JmmNovice Member

asked in General discussion

Dyson Submarine - Anyone know the UK release date?

Does anyone know or have any details on the UK release date for the new Submarine wet roller head or the Dyson V15s, which should include the submarine head? This product is already accessible in China and is expected to launch in Australia on 6th July. (https://www.news.com.au/lifestyle/home/interiors/dyson-submarine-tech-giants-first-vacuum-with-wet-cleaning-feature/news-story/307536baecc677afd59f0965e42cb287?amp)

3 months ago

ThefamilyNovice Member

asked in General discussion

Cordless - Replacement Part - Void of warranty

I cannot receive a replacement wand and they sent a wrong wand that fts but its wrong for my dyson and caused further damage how could they overlook all this? I'm sad big company let all this slip up. (Edited by moderator – Title amended and Tags added)

1 year ago

wayneklapkoNovice Member

asked in General discussion

Waiting 10 months for a fix to the trigger switch on a Dyson V10 stick vacuum - HELP!

Is this some type of scam Dyson run hoping that you will buy another of their vacuums while you wait 10 months for them to fix a trigger switch on your stick vacuum, I could have bought a switch on eBay and did it myself but I thought NO send it to the experts …. this is what their page states read HASSLE FREE ….The Dyson GuaranteeAll Dyson machines come with a hassle-free guarantee. This includes the repair or replacement and ongoing support of your machine. I have emailed Dyson UK and nil replies great customer service DYSON… (Moderation Edit - Tags Added/Title Updated)

10 months ago

Charles KempNew Member

asked in General discussion

Shelf life of V8 Absolute - Battery capacity

I bought our V8 Absolute in October 2017. It has poor run time and I can just replace the battery. However I don’t want to replace the battery and find that I need to replace the machine as they donlt last that long. It gets average use and is not mistreated or mishandled!

3 days ago

higgsboyoBronze Level Contributor

asked in General discussion

Dyson V15 SV22 Charging Problem - Help (Solved)

Hi all, I have had a look around at other charging issue threads but mine seems a bit different. My V15 is 6 months old and has been working perfectly until now. Since I last used it and put it on charge I noticed that it was at only 25%. I used it today and ran it down to 10% and put it on charge for a few hours. the blue lights on the battery were flashing and the display on the Dyson showed 10% and charging. A few hours later, still the same charge levels. I have used a multimeter to check the output of the power adaptor and its only putting out 10v. Looking at the adaptor specs it should be putting out 30v. Can anyone confirm this please. I will send a WhatsApp to Dyson later in the week but just thought I would run this passed the community first.Cheers,Paul. (Moderation Edit - Tags Added)

9 months ago

EfeakinciNovice Member

posted in General discussion

Frustrating Day 1 Experience - V15 setup misleading

Today is my day 1 with my new Dyson V15 detect. After unboxing, I tried to install the basic components. I did not able to connect the wand to main motor. I installed the Dyson app and register my machine to get support. Neither written instructions nor videos of dyson app describing were helpful. Eventually, after 30 min of call center conversation, it turned out all the instructions wrong! A brush needed to go in and connect both parts, how can you think about that! I have no idea why I got wrong instructions page or why the app is showing old version of vacuum installation videos. Please fix this before other people have the same frustration. I am waiting to have full charge, hopefully cleaning performance will make up all this frustration.

6 months ago

ScissorsNovice Member

posted in General discussion

Cordless buyers beware!

I contacted dyson costumer service about my cordless v11 torque Vaccum that needed a new battery that's only about a year and half old and they wanted me to purchase one for 200 dollars. I'm like I paid over 700 for it and it should last longer than that. I expect that from a cheap Vaccum but not from an expensive one. They did not care. I own several dyson products, blow dryer, fan, another Vaccum. Will not purchase another thing from them knowing this is how they treat their customers and stand behind their products. So buyers BEWARE!! Overpriced!!

1 year ago

YiiNovice Member

asked in General discussion

About Dyson box

I ordered my Dyson V 15 Detect Absolute on Dyson.com, but I noticed that there is some scratches and dirty on the brush of my machine, and my box is also brown, I want to know if I this is a refurbished Dyson

1 year ago

Anonymous

asked in General discussion

Cordless Dyson V11 - Pulsing/Stopping & Starting - Help!

Hi. Our family Dyson has stopped working. It has been on charge all day, has a full battery but when we press to ‘go’ button it stops and starts a couple of times before switching off. Can anyone help?

11 months ago

AmeNovice Member

asked in General discussion

Cordless vacuum is cutting out after 10 seconds, even though its been charging

My V7 cordless cuts out after 10 seconds even though it’s been on charge for days. It doesn’t do this every time though. I’ve checked the cable unplugged and plugged it in again 🤷‍♀️ (Edited by moderator – Tags added/Title amended)

1 year ago

Ready2eYeNovice Member

asked in General discussion

V12 Fake or Original

Please help me with the Dyson V12 vacuum cleaner. The first time I ordered it, it came in the wrong color that I ordered, and I returned it. Yesterday, another one was brought and there are doubts about it that it is the original, not a fake. I would be very grateful if you could consult on the photo. The following points are confusing:1. The A4 "book" in the box was without an envelope, in the previous one it was sealed in a white envelope without any inscriptions2. in this book, as if in 4 languages, there should be instructions, but the first 3 are the same in English3. The weight indicated on the box is 5.39 kg, and the first one was 5.58 kg4. all advertising materials on the pipe should have the inscription "dyson slim detect absolute", there are no inscriptions on the pipe at all5. there is a laser switch on the brush with a laser in the promotional photos, there is no laser switch on thisone 6. Also on this brush, the blue pile inside is bent and glued, on the other side it stic

2 months ago

Nige34Novice Member

asked in General discussion

Cordless V10 - Cyclone stopping/starting issue - Help!

My v10 stopped working and only giving me one pulse before giving up! So as I've done many times cleaned the filter checked for blockages. Still the same problem so I put a new filter into the machine but no, still not working. So this morning I completely stripped the machine down to the motor and cleaned everything with a rag and the air compressor, put it all back together and still the same issue! When I put my hand over the bin and seal where the wand would go it fires up!! I'm at a loss and hope anyone has any ideas to help, cheers nige.

1 year ago

Kathe2022Novice Member

asked in General discussion

Does anyone know which Dyson I own? Pictures included.

Hi! Can anyone tell me which Dyson I own? I already checked the post in here and guess it is one of Generation 2 cordless? Can anyone confirm?And can anyone tell me which one exactly?Thanks!

1 year ago

DeniseNovice Member

asked in General discussion

v7 vacuum stopped working. There are no blockages or power

Fully charged, no blockages but it has stopped working. (Edited by moderator – Moved to new Category and Tags added)

1 year ago

Marie yappNovice Member

asked in General discussion

The dustbin has been out of stock for 6 months, poor business practice

The dustbin has been out of stock for over six months poor business when you can’t get a replacement for your vacuum

1 year ago

Page 1 / 21

Didn't find the answer you were looking for?

Feel free to create a new topic and post your question on the community.

Create a topic

Terms & Conditions Cookie settings

Create a community account to start contributing.

New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.

Username *

E-mail address *

A bit about yourself

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.