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General discussion

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catelilacNovice Member

asked in General discussion

UK trade in for Super Sonic Hairdryers Oct 2023

Have written, phoned and been promised that my trade in refund was being processed within 72 hours weeks ago and still no response. Gave them proof of Delivery by their chosen carrier and still nothing. Just promises. I expected to be informed upon its acceptance at their warehouse. Not a peep from them and it seems I’m not alone. If I do not get a response I will be reporting it to Trading Standards UK

4 months ago

Caroline MilneNew Member

asked in General discussion

Complimentary items not delivered - Anyone when this will arrive?

I have just had my dyson hair dryer delivered 3 days ago but not the complimentary travel box nor stand. How do I go about resolving this issue please.

6 months ago

Karen BickelRookie Member

asked in General discussion

Service repair for Airwrap in USA, Reno, NV?

Does anyone know where I can get my Airwrap repaired in Reno, NV? I was really disappointed to learn that my $700, 2.5 year old Airwrap can’t be repaired by Dyson. I’m willing to send it to them, pay for it, but they have no support to offer. (Moderation Edit - Tags Added/Category Updated)

1 year ago

Amy daviesNew Member

asked in General discussion

My air wrap is only working intermittently - Help!

I cant contact anyone at dyson for help with my air wrap there is no response to chatbot or phone lines. It’s terrible.

7 months ago

Don56Novice Member

asked in General discussion

Dyson hair wrap large brush attachment

Anyone else struggling to get the new large brush attachment? Ordered and paid for 1st Nov, keep asking each week if in stock yet. Driving me crazy, just keep being fobbed off. How come dyson are struggling to get these out to people.

4 months ago

Mey18New Member

asked in General discussion

airwrap restocking during boxing day

Will the dyson airwrap Prussian blue/Rich copper long restock during the boxing day sales, if so how soon will that be?I would really love to purchase the airwrap however the regular vesion of the airwrap in my desired Prussian blue/Rich copper colour may not work for me as my hair might be too long for the attatchments.

4 months ago

AhylandNew Member

asked in General discussion

air wrap attachment doesnt fit

I bought my air wrap a few years back and just bought two new attachments but they don’t seem to fit. I had thought that they were universal so wondered if this isn’t the case? My old attachments have little nobbles on them that click in and the new ones are smooth…

6 months ago

KorzikanNew Member

asked in General discussion

Airwrap stopped working in use - Smoking and no power

Hi ,my air wrap stopped working as I was curling my hair and smoke started coming from the back of it, I was terrified!In have bought it a while ago and got rid of box packaging as I had no storage space left, is there anything can be done ,please.?🥺

9 months ago

glosstwitRookie Member

asked in General discussion

Dyson Supersonic Prussian Blue/Rich Copper

Hello all, does anyone know if this colourway will be available in the UK again? I see it is in stock on the US page but just says “unavailable” for the UK? many thanks

1 year ago

SofiiaNew Member

posted in General discussion

Special edition Dyson Airwrap™ multi-styler Complete Long

I am outraged by this company and this service. I bought the Special edition Dyson Airwrap™ multi-styler 4 months ago in Europe. After 3 months, I moved to the USA. Due to the difference in voltage and sockets, I was unable to use my styler. Although the styler is a thing that should be adapted for travel and I did not receive information before the purchase that it can be used only in the country of purchase. In addition, the company prohibits the use of voltage converters and the result is a dead device in another country. I contacted the representatives of Dyson Denmark, where I bought it. They could not help and sent me to the US agents. After I spoke with them, they informed me that they do not do international exchanges and advised me to buy a new styler with a 20% discount as "Owner Rewards". They also offered to contact the service center, where they assured me that they would help me. In the service center, to which I drove for 1.5 hours, they told me that they could not help

1 year ago

JackDyson Community Manager

published in General discussion

Your hair care questions, answered - Amy Johnson Q&AInterview

Amy Johnson, Global Head of Education at Dyson Beauty, roots out rogue rumours and hands out hair care hints using her insider industry knowledge.Got a styling question you’d love answered? Ask us below! Find more styling tips for Dyson Airstrait™ and Corrale™ straighteners, Dyson Airwrap™ multi-styler and Dyson Supersonic™ hair dryer here:

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2 months ago

HazelwithoutnutNew Member

asked in General discussion

Dyson airwrap purchased in the US and doesnt work in the philippines. what to do?

Hi. Im new to the community. My aunt in the US recently purchased a dyson complete airwrap as a gift for us and brought it here in the Philippines. Unfortunately, we cant use it here due to the difference in voltage. Asked dyson philippines customer care if they can swap or recommend any transformer converter but they said that its best to ask Dyson US on it. Is there any particular brand of transformer or coverter available in the philippines that we can purchase to make this work here? I know we can no longer use the warranty since its only valid in the US and we can bo longer return it to US too since the number of days for return already lapsed so we are just exhausting means to make it work here in the Philippines. Any leads eill be greatly appreciated. We just dont wanna wast the money spent on this dyson so we better make this work here.

6 days ago

kimsloweNew Member

posted in General discussion

Awful Customer Service - Feedback on recent experience (September 2023)

Sent back my hairdryer which was still under guarantee to Dyson for a repair to be told it had to be replaced and that I would have to pay £99 for a refurbished machine. I sent Dyson Customer Services proof of the warranty by WhatsApp 4 times (the only method of delivery they would accept) which was very difficult for me as I suffer from motor neurone disease. They dismissed my disability out of hand! I cannot understand why their customer services team cannot read the proof of guarantee I sent them. Very bizarre.All in all, I have found their customer services to be arrogant, ill informed and far too lazy to read the whole thread of a conversation. New comments to a conversation are responded to each time by someone different and they repeatedly ask for the same information to be sent before ignoring it.Has anyone else had problems with this horrible company?

8 months ago

heidi.ferrariNew Member

asked in General discussion

dyson corrale not holding charge

Had my straighteners just over 2 years now charge inly lasts around 5 minutes without cord being attached - any ideas?

2 months ago

StuartStuart - Dyson

published in General discussion

Dyson Airstrait™ straightener - recorded launch eventHAIR CARE

Catch the highlights from our New York launch event as James Dyson reveals our latest haircare innovation - the Dyson Airstrait™ straightener. Wet to dry straightening with precise airflow. No hot plates. No heat damage. To be among the first to hear when the Dyson Airstrait™ straightener will be available in your market, don’t forget to visit your local Dyson website. Related community topicsIntroducing the Dyson Airstrait™ straightenerEngineering the Dyson Airstrait™ straightenerDyson Airstrait™ straightener - StylingThe Dyson Airstrait™ straightener: Wet and Dry styling modes

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11 months ago

Macron182New Member

posted in General discussion

Dyson Supersonic Help!

Hi everyone, I have just received the Dyson Supersonic hair dryer as a gift and as someone with very long thick hair (it's fab!) .. a few people have mentioned to me that you can get attachments for the Supersonic to make it similar to the airwrap for curling aswell.. can anyone advise on this? Thanks.

1 year ago

dendysfanNew Member

asked in General discussion

Airwrap Plug/outlet type in Thailand

Hi. I want to buy an Airwrap in Thailand. However, I need a specific two pin round outlet. Does anyone know the type of outlets they use in Thai’s Dysons?Asking, because there are two possible type of plugs and I have no option to come to the Dyson store where I’m located. (Moderation Edit - Tags Added)

1 year ago

PursesandshoesNew Member

asked in General discussion

What repair options does Dyson offer for out of warranty Airwrap unit ?

I purchased my air wrap in 2020, loved it, raved about to my friends and even talked them into buying it. Suddenly this thing stopped working. Sought chat support - horrible, I was offered to send unit to Ontario (I am in AB Canada mind you) at my own expense. She kept repeating I buy a new one Called - a guy promised to look into my case and see what he can do (april 1st). He told me Canada actually has no repair centre. Really? Is this true dyson? Then buddyy said he will call me back april 5th. never got that call so I called Customer service april 12th so i was told basically, tough luck only option is to buy a new one and they will sell me a new unit at 20% (apparently their best offer). I dont need that, i can get it at 20% off with my sephora acct. then I asked, what is the benchmark usage for this airwrap so I can do the math based on how much cost im putting on for the life its expected to last. The lady didnt have this info (she was very nice btw). She said based on what su

1 month ago

jackgopack4Novice Member

posted in General discussion

Does the Dyson Corrale contain Teflon (PTFE)

Hello, we have a rescue bird in the house and I am wondering if the Dyson Corrale uses any Teflon/PTFE in its construction, especially in or around the heating element?Thank you.

10 months ago

JamievmNew Member

asked in General discussion

Poor manufacturing of Airwrap - What can I do?

Anyone else had poor quality manufactured airwrap? Purchased brand new and taken straight out the box and cost £500 very disappointing do I need to contact dyson direct or should I just go for a refund from Currys in the UK. Jamie

1 year ago

Lucia2022Novice Member

asked in General discussion

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General discussion

Your hair care questions, answered​ - Amy Johnson Q&AInterview

Dyson Airstrait™ straightener - recorded launch eventHAIR CARE

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Your hair care questions, answered - Amy Johnson Q&AInterview