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General discussion

Got a query that's pretty general about your Dyson hair care product? Get an answer from the Dyson Community here.

  • 303 Posts
  • 952 Replies

303 Posts

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AnniebytheseaNew Member
posted in General discussion

Travel charger for straightener

Would people find a smaller travel charger useful for their straighteners?  I find the long cable really useful at home but bulky to pack when travelling especially with just cabin bags. I don’t take the docking station just the cable. (Moderator Edit - Converted to Conversation, Tags Added)

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1 year ago
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Gold Level Contributor
Emma.SGold Level Contributor
posted in General discussion

Purchasing advice - Dyson Supersonic hair dryer

Hi Everyone! I’ve been thinking about buying the Dyson Supersonic™ hair dryer | Dyson, but it’s a big investment. I really want to know what I am getting for my money and of course I have a few questions.Does anyone have an unboxing video? Are there any videos to help me set it up? My hair is quite wavy and usually takes ages to dry, is there anything I need to do before using it?Thank you for helping.Emma  (Edited by moderator – Title amended and Tags added) 

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Gold Level Contributor
1 year ago
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hokieinotownNew Member
asked in General discussion

Stand for vinca blue/rosé supersonic?

Does anyone know if Dyson intends to come out with a stand for supersonic hair dryer in the Vinca Blue/Rosé color scheme? (Moderation Edit - Tags Added)

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E
Gold Level Contributor
1 year ago
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AsmaRookie Member
asked in General discussion

Airwrap attachments do not attach securely

After a few uses of the air wrap i noticed that the attachments do not attach well, there is a small gap that is left inbetween. I thought it is only with me but even my friend have had this issue with her airwrap after a few uses, what could the problem be? 

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4 months ago
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osb0rneNew Member
asked in General discussion

Will a Dyson Airwrap multi-styler purchased in Japan work in the UK?

My daughter bought air wrap while on holiday in Japan she wants to use it in uk what can we do to get it working. 240v etc(Moderation edit - title updated)

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Jack
Dyson Community Manager
2 months ago
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TapgirlNovice Member
asked in General discussion

Airwrap/Supersonic Promotion - Wide-tooth comb (March 2022)

Interested to hear if anyone actually got the free upgrade attachment offer for the Airwrap? The comb attachment was offered free for customers but it was never available, put in my notify me request and never heard anything. Now it is not even on the website. (Moderation edit - Tags Added/Category Updated/Title Updated) 

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1 year ago
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Ann boys momNew Member
asked in General discussion

Dyson hair dryer - Colour/Coating coming loose after 4 months - Ideas?

Hair dryer bought in July 2022. After 4 months the coating of the main body comes loose and this gets worse over time. I have contacted Dyson several times between end 2022 and September 2023. At first I was told that I would receive a new main body. Months later I contacted Dyson again, as no part was received. And then I was told that this issue is not covered under warranty and that the Dyson person who worked with me when I launched the warranty claim lied to me.Why would this not be covered under warranty? 

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7 months ago
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MirthiaRodzNovice Member
asked in General discussion

Order status and orientation

Hi:On November 24 I did an online order, 3 days ago ( Nov 27) I received an email that the product color was not available and I need to change it. The same day I replied the email that I received and called after 1.5hrs waiting in the phone, I changed the color and requested a confirmation by email. Representative told me that I suppose to receive it in 3 hrs today is Nov 29 and Im still waiting for the confirmation. I sent messages in WhatApp nobody responded, I chated with somebody in the chat yesterday the 28 and told me that the email is pending to be receive the same day. I need to know if this page for Dyson is a scam because there is no sense for me that Im still waiting for days for a confirmation and customer service online and by phone are NOT available never. I dont understand the delay to response the basic things and if is a scam I need to cancel today,  Thanks! 

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5 months ago
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SuzysueNew Member
asked in General discussion

Will a UK Dyson hairdryer work in Thailand?

Does anyone know whether the Dyson hairdryers work in Thailand please?

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Silver Level Contributor
5 months ago
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dee_kinraNew Member
asked in General discussion

Dyson Corrale - Hair straightener - Purchasing advice

Hi all not sure if I can justify spending £400 on a hair straightener. I’ve been off work due to cancer treatment and have just finished all my treatments and thought I treat myself to something I really want.  My hair have started growing after chemo. I spoke to a friend who has highly recommended I buy the Dyson hair straightener and to be honest I really really like the blue one but it’s the price which keeps stopping me from buying it even on a payment plan. Maybe in the summer I will get it when I can try and justify it to my old man.I’m so confused I really want it then I hold back due to the price as sick pay isn’t much with bill’s going up I don’t know should I just go for it or it’s not worth it some advice please 🙏 I look at it everyday I put it in my basket and then remove it 🤣 (Moderation Edit - Tags Added/Title Updated)

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1 year ago
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alyzaNew Member
asked in General discussion

Where can I find out about availability for the new Dyson hair clips?

When will the Dyson hair clips come to the states! I need pleaseeee(Moderation edit - title updated)

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5 months ago
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JRazoNovice Member
asked in General discussion

Replacing the Flight Ready Tag

I’ve been having issues with replacing the flight ready tag for my Dyson Corrale.Anyone else having issues? Been about 8 months. Reps say it’s out of stock. Not sure if I can use it without it or how to get a replacement.  (Edited by moderator – Tags added) 

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1 year ago
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NossirreNew Member
asked in General discussion

Can I use a Russian Dyson Appliance in the US?

I spoke with Dyson customer support through chat because I have a Russian version of your air wrap and they told me to go to your customer service service center and they will take care of me here in America. Well I went and they said there’s nothing they can do for me. And that they have been getting an influx of people coming to their location with this same story. So I’m writing to see if there’s anything you’re able to do for me? I just got the item in Aug of last year and it saddens me that I cant even use the appliance here even with an adapter.  (Moderation Edit - Tags Added/Title Updated) 

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Stuart
Dyson Community Manager
1 year ago
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gtnRookie Member
posted in General discussion

Ordering Experience - Don't buy Dyson products at Argos

My husband gifted me a Dyson hairdryer for my birthday in December. I was over the moon when I saw the white Dyson carton under the wrapping paper, however on removing the dryer box from inside the carton I was in for a bleak surprise: the product had been replaced with a cheap, old, used hairdryer 😱Having bought from Argos, whom we thought being a reputable provider, and having collected the product from one of their Sainsbury’s stores, we were sure the issue would be resolved promptly and the missing item replaced. Boy were we wrong.Customer service referred us to the store, claiming they’d give us a refund. The store manager refused to even look into the issue, accused us of fraud and kicked us out of the store. We went back to customer service and they claimed that since the item was picked up in store they cannot offer any support and we can only deal with the store manager directly. So basically if you order on Argos online for pickup in one of their stores you do not have acces

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Stuart
Dyson Community Manager
1 year ago
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the5clarkesNew Member
asked in General discussion

Dyson Corrale Travel Dock vs Normal Dock

I just wanted to know why certain Corrales appear to have a travel dock whereas others appear to have a larger table top type dock please?

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Jack
Dyson Community Manager
7 months ago
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Becky2024Novice Member
asked in General discussion

Does anyone else think the Airstrait should of come with a storage box

I got the Airstrait today for Mother’s Day, I love it and be been waiting for a product like this, but….cant help be a little bit annoyed that it doesn’t come with a nice box like the sonic hair dryer and the Dyson wrap…why?

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2 months ago
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JanBNew Member
asked in General discussion

Is it time to replace my 8+ year old hairdryer??

Hi 👋 i have the Dyson Supersonic Hairdryer. It must be 8+ years old. I have noticed that it now  feels really hot on my scalp when on medium setting. This never used to be a problem. Is it time to replace???? Thanks for any input 👍 

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10 months ago
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MellyNovice Member
asked in General discussion

Dyson Airstrait straightener Presentation case/Travel wrap/Display stand availability in the UK

Can’t purchase protection for my lovely new and very expensive Airstraits here in UK - any thoughts what to use instead as nobody in customer service has any clue when they may become in stock?(Moderation edit - title updated)

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Jack
Dyson Community Manager
21 days ago
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haileynNew Member
asked in General discussion

I have not received any updates on my order - HELP

I have placed an order for a professional blow dryer through the phone with dyson. I placed my first order on 10/13 which was canceled the same day and called again to place a new order on 10/19. I have called consistently asking for answers as to what is going on with my machine. I am always told on the phone that the order is processing and they will expedite it for me, but I never receive a confirmation email. I am extremely upset and do not know what to do as I need this for work and no one seems to be able to help me.

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Stuart
Dyson Community Manager
6 months ago
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Amelia DunnNew Member
asked in General discussion

Coanda Hair Dryer for Dyson Airwrap - Out of stock - Suggestions?

Hey guys, I brought a second hand Dyson a few months ago but the girl had lost the Coanda drying attachment.I have frequently checked the Dyson parts on the website but they are always out of stock.I have contacted them and say said to wait but nothing has changed and it's been a while. Does anyone know where I could get this attachment from? Thanks heaps

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9 months ago
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AmirovstarNew Member
asked in General discussion

Dyson Airwrap - US version is not working in Azerbaijan. Help!

Hi everybody. Husband purchased for me Dyson Airwrap from US and we live in Azerbaijan. So i cannot use it here, because my dyson is not working here. Assistant from website advised to use it with universal voltage adapter. I bought Samsonite adapter from US also, but it doesn’t work with adapter also. What can I do? I would like to change it to Europe model in Turkey, but assistant from Turkey said that, they cannot do it because US warranty is not available in Turkey. What to do?

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5 months ago
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OuisNew Member
asked in General discussion

Airwrap Ceramic Pink Rose Gold restock Netherlands?

Hi! Is the airwrap in ceramic pink rose gold gonna restock in The Netherlands? It is sold out everywhere in the country. 

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Jack
Dyson Community Manager
1 month ago
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shingRookie Member
posted in General discussion

Suggestion. Large Oval Attachment for Airwrap!!

I love my Airwrap and enjoy using the attachments, but I recently tried a friend’s Drybar Doubleshot and LOVE the oval shape and the bristles/spacing of the bristles. The shape of the oval brush would be easy to replicate, it seems, and gives a different shape and creates more volume at the root than Dyson's round brush attachment. In particular, also like how the bristles have rounded tips and are more spaced apart, as this creates less pulling - therefore, less hair loss/damage. Please make an attachment like this, as I think many people would purchase the Airwrap, takeaway other devices from our arsenal, and be a game-changer for those who already own the Airwrap. I think that the demand is there and the Airwrap is superior to the Drybar, Revlon, and other similar products with an oval-shaped brush head as far as the heating and airflow mechanism - but, the oval-shaped heads are what make those devices so great. Thanks!!!

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1 year ago
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Seamus DoreyNew Member
asked in General discussion

Identifying Counterfeit - Dyson Supersonic 'ditterent hair styles' counterfeit product

Hello there,I am guess, unfortunately, that I have purchased a counterfeit product as ‘different’ in ‘Engineered for different hair types’ is misspelt ‘different’ on the front of the box? I’ve also n noticed that on the side of the box under ‘Re-engineered Diffuser’ it says ‘...andlreduce fizz.’I thought it might be useful to share this info with others, as these are easy spots (although I missed them, but to be fair wasn’t looking for them).Thanks for any information.Regards,Seamus.

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A
8 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion

James Dyson x Larry King | Styled with the new Dyson Supersonic r™ Professional hair dryerNews

Join James Dyson, Founder and Chief Engineer, in the chair with Global Ambassador Larry King as Larry styles with the new Dyson Supersonic r™ Professional hair dryer. Smaller. Lighter. Fast drying. Engineered for stylists. The new Dyson Supersonic r™ Professional hair dryer streamlines and evenly heats powerful airflow for efficient and effective styling. It features a longer cable and durable filter for stylists, Intelligent attachments with individual airflow and temperature ranges, and styles with no heat damage to protect hair’s natural shine.Professional stylists can sign up to our waitlist here.Find out more about the new Dyson Supersonic r™ Professional hair dryer here: 

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3 days ago
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