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Dyson Robot vacuums

85 Posts

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Bronze Level Contributor
MorcmanBronze Level Contributor
asked in Scheduling, mapping and zoning

How to delete false detected rooms from the map

Hi there,I am a really confident dyson 360 vis nav user, but something bothers me. Sometimes the robot detects new rooms which arent there. Unfortunately those rooms are permanently added to the map right away. Is there a way to delete those without re-mapping the whole house over again?As you can see in the screenshot it has discovered a “new room” next to the utility room which does not exist. It also has added some weird shapes to the living room on top. How to delete these? Those lead the robot to a inefficient navigation. Thanks!

1
M
Bronze Level Contributor
1 month ago
J
jonny5New Member
asked in Maintaining your robot

Custom Dyson Wraps

We have just received our Dyson Vis Nav and in addition to this we have had for around 10 years a Husqvarana Automower. One of the things the kids love is that Husqvarna sell “Wraps” for the lawnmower so you can turn them from a boring lawnmower into a Ladybird. Just wondered if anyone has seen this done for these robots as yet? 

1
Jack
Dyson Community Manager
2 months ago
V
VictoriaSRookie Member
asked in General discussion

Why won't my Dyson 360 Vis Nav robot return to its dock?

Hi. We have just bought a Vis360 but it can’t seem to dock. We have followed all instructions correctly . It goes back to dock and then manoeuvres round it but doesn’t connect up until battery dies l!! Please help 🙈(Moderation edit - title updated)

3
M
1 month ago
B
baskfrNew Member
asked in General discussion

MyDyson App Not Recognizing My Device

Hello,Following the highly anticipated launch of the Dyson 360 Vis Nav in France last week, and after receiving it, I am encountering an issue: the MyDyson app does not recognize the device.I have attempted to connect it using my iPhone, iPad, and even an Android smartphone to no avail. Despite the device clearly emitting a Bluetooth signal.It seems the issue lies with the app. Are there others experiencing the same problem?The only solution offered by customer support (which is, by the way, very poor) is to return the device for a replacement within one week. However, this likely won't resolve the issue since the device is emitting a Bluetooth signal, indicating that the problem stems from the app.I find it unacceptable to sell such an expensive device and offer such subpar customer support. At this price range, Apple provides much better service. It's baffling.

3
Jack
Dyson Community Manager
2 months ago
D
doogleberryNew Member
asked in General discussion

Why isn't my Dyson robot returning to its dock?

Hi,  I’ve had the Vis Nav for nearly a week now, and it astounds me how something so expensive could be so bad. I live in a 60m2 flat, and it hasn't been able to complete a clean of the entire place on 3 attempts, regularly gets lost and returns to base. This morning, while attempting another clean, it did two rooms, then went to base. I tried again with the two zones it missed; it cleaned one and decided it didn’t want to bother with the other. Now, I'm trying to clean the last zone, but it won’t even leave the dock. What should I do?Is the firmware going to improve?Should I just return it now?(Moderation edit  - title updated)

3
M
1 month ago
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EamonnNew Member
asked in General discussion

Dyson 360 Vis Nav - 3 weeks and getting a software fault 17.11.-1

Hi I have had my robot for 3 weeks and everything was going well up to yesterday when the unit starts to have errors and needing attention. The first 3 weeks were perfect and no issues occurred at all. This morning got an error message on my machine - serial number F6C-UK-SGA0326A. Error code is 17.11.-1 Please advise how to fix the machine. I am at work so have not been able to put it back on the dock yet. 

1
Jack
Dyson Community Manager
2 months ago
S
shiroNew Member
asked in General discussion

Dyson 360 Eye connection with MyDyson app failed

（I borrowed this theme, and I also encountered the same problem and didn’t know how to solve it.）Hi I got the 1st gen Dyson 360 eye from a friend who did not want to use it any more after he moved to a new apartment that is too small. However he did not remove the vacuum cleaner properly in his MyDyson app and now I cannot connect to it using MyDyson app. I also tried the troubleshooting procedures to download the enable, disable and reset wifi config but it never worked! I still cannot connect and use the vacuum cleaner using MyDyson app. Is there another way to factory reset the vacuum cleaner? It has still the old configs and map so the vacuum cleaner pretty useless to me if I can´t get it to connect to MyDyson. The connection always hangs at step 2 in Confirming Connection and never succeeded! Please see screenshot… can someone from Dyson support help me reset the robot using other means? Thank you so much!   I already tried this step very close to the router and wifi access point

1
Jack
Dyson Community Manager
3 months ago
F
frickhelmNovice Member
asked in General discussion

Dyson 360 VIS Nav airwatt rating

Hello, What are the airwatt ratings for each cleaning mode? I only found the 65 AW rating that is linked to the boost mode, right?  

2
F
2 months ago
M
mrsmuskNew Member
asked in General discussion

Reboot every time i use it

Had my robot since October.  After initial mapping and zoning issues finally is working.  However every time I go to use it via my phone app the ‘connection is lost’ and the suggested reboot by taking the robot off the dock for 30secs and replacing doesn’t work either.  I have to power off and power on then put on the dock.  This happens every time, very frustrating.  I’m loathe to ring support, last time I did that I had a scheduled call which didn’t happen (after taking time off work to be home).

2
R
3 months ago
M
muns07New Member
asked in Setting up your home

Adding a new zone to the map

I need to know how to add a new zone to the existing map of a Dyson 360 Vis Nav? If that is an option.There were a room that was not available when the machine was mapping, later when that the room was available the robot did clean it but it was not added to the map. I could see the room in the activity but not in the map. I have check every possible avenue to non available. The only option I could see will be to create a new map. Is that the only option?

1
Jack
Dyson Community Manager
4 months ago
M
Mark FinnNovice Member
asked in Maintaining your robot

Dyson 360 Vis Nav not charging

Just bought a new 360 Vis Nav and after 5 minutes of use it displayed Low Battery - Return to Dock. It was promptly returned, but did not appear to charge despite being in the dock (with the blue light illuminated so say it was ready, and then turned off when on the dock). It does not appear to be charging and is with low power. Is there something wrong? It’s also not on the latest version, despite allowing auto update through the App. Help!!

4
M
4 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion

Dyson 360 Vis Nav™ robot vacuum - software release RB03PR.01.08.001.3325

Our latest software update for the Dyson 360 Vis Nav™ robot vacuum increases your robot’s run time and improves reliability: Robot cleans 10% faster and run time increases by up to 30% in Auto mode. More reliable dock returns. New alert when sensors are dirty. Run time is now shown on the LCD screen. You can also 'skip the current zone' during cleaning.  To make sure you’re always fully benefitting from the latest software and features, we’d recommend enabling automatic updates for your robot within the MyDyson™ app. Updates will then occur when your robot is inactive, docked, and connected to Wi-Fi. To see if your robot’s software has already been upgraded, check for update RB03PR.01.08.001.3325 in your robot’s settings within the MyDyson™ app. 

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C
16 days ago
C
clsNovice Member
asked in General discussion

Dyson robot can’t clean

My robot cleaner is about 3 months old but as of 2 days ago, just won’t clean! It won’t do the scheduled clean. If I set up an app clean, it moves then immediately says returning to dock then I get a message saying Dyson can’t clean.  I have a tried cleaning everything, powering down and turning back on to no avail. I can press the machine to clean, but only if not in the dock. Any tips welcome. It’s very frustrating!

3
C
4 months ago
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Ern.308Novice Member
posted in General discussion

Streamlining the Dyson Vis Nav 360 App Experience: Addressing App Restrictions and Notification Categorization

Dear Dyson Team,I am writing to provide feedback on my experience with the Dyson Vis Nav 360. As a premium product, I have high expectations for its performance and usability. Overall, I am very pleased with the vacuum's cleaning ability and navigation capabilities. However, I have encountered some issues with the Dyson Vis Nav 360 app that I believe could be improved. App RestrictionsOne of the main limitations of the app is the inability to draw diagonal restrictions. This restriction makes it difficult to accurately define areas that I want the vacuum to avoid, such as corners or areas with furniture. It would be much more convenient to be able to draw restrictions diagonally to ensure that the vacuum does not enter specific spaces. Notification CategorizationI appreciate the app's notifications for important events such as when the Dyson Vis Nav 360 needs assistance or has a fault. However, the app categorizes regular maintenance reminders as "faults" under the same "Check Your Dys

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A
5 months ago
D
DaemonNovice Member
asked in Setting up your home

How does the Dyson 360 Vis Nav™ robot handle floors?

Hey allcan someone please tell me how does the new robot handle floors exactly? Let’s say that the ground floor is the main base, but on occasion I want to take it upstairs so it cleans kid’s rooms. How does that exactly work? Some considerations:Does it need a base upstairs? (can I buy a second base?) Does it understand on its own that it’s on another floor, or I have to manually tell it? Does it handle stairs, I mean, will it throw itself down the stairs? :)(Moderation edit - title updated)

6
D
5 months ago
W
WoofwoofNew Member
asked in Controlling your robot

Why does my Dyson 360 Heurist robot vacuum return to its dock as soon as I start a clean?

My robot keeps starting and moving off the dock for about a foot or so, turns round and heads back to re dock. Returning to light dock comes on and in app the room I’m trying to clean gets a negative sign by the room.all filters cleaned and checked. Vacuum 2years old.Battery charging normally. No blockages. Software up to date.any suggestions? thx!(Moderation edit - title updated)

1
Jack
Dyson Community Manager
5 months ago
S
SapperPNovice Member
asked in General discussion

Dyson 360 eye run time - Issues with length of cleaning

hi.. my Dyson 360 eye only cleans for a few seconds and returns to its charging station saying the clean has finished. the battery is fully charged and I have tried it with another fully charged battery with the same results.. can anyone here help? 

4
S
6 months ago
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andy1955Novice Member
posted in General discussion

Robot vacuum drop in price - Feedback

Bit annoyed that the latest robot vac has come down £200 in price since a bought mine on the first week of release.

3
E
6 months ago
G
GACRookie Member
asked in General discussion

Dyson 360 Vis Nav. lifted issues - Any help?

Dyson 360 Vis Nav keeps showing lifted. Any ideas how what to do?

2
DavidTaylor
6 months ago
J
Jane KimNew Member
asked in Maintaining your robot

How can I get Dyson Heurist 360 Tank track defect fixed?

Hi,I received Heurist 360 as a wedding gift from my old good friend living in Spain.But after trying out the robot for 1-2 times it started to move in circle in one place.I searched google and found out that our robot has tank track defect.One wheel goes well but the other side belt is not getting the power to move. I am currently living in Korea where Dyson robots are yet introduced so cannot the get appropriate service from Dyson service center…Since Dyson products are not cheap products I don’t want to go to any private service centers.I really want to get this fixed and use. Can anyone help me get this fixed?  

3
E
5 months ago
A
andy1955Novice Member
asked in General discussion

Dyson Robot (Vis Nav) - When will it be available in the UK?

Can anybody tell me when this will be on sale in the UK? 

4
A
7 months ago
D
Dunchh150Rookie Member
asked in General discussion

Dyson 360 Robot - Brush bar Compatibility.

Hi everyone. Does anybody on here know if the two robot vacuum cleaners share the same brush bar. It’s only in stock with the newer model. Unfortunately I need one for the original one. 

2
D
7 months ago
S
sfo78Novice Member
asked in Maintaining your robot

Dyson 360 vis nav - Runtime help

Hello together, have several questions.first, the battery life. The Dyson is fully charged, starts to clean, after not even 15 minutes it returns to the station and charges. After charging, he goes again, but after not even 3 minutes, battery dead again. So I do not manage to clean a room!then I wanted to reset the Dyson today as described in the description. LED panel pressed, but the menu delete data, does not appear. It comes only switch off, update via USB stick and cancel.What could I do?

5
A
7 months ago
K
Bronze Level Contributor
KaelanBronze Level Contributor
asked in Maintaining your robot

Can you have multiple Chargers for the Dyson Vis Nav?

Can you have multiple Chargers for the Dyson Vis Nav.  

1
Jack
Dyson Community Manager
8 months ago
T
tattlerRookie Member
asked in General discussion

Dyson 360 Eye connection with MyDyson app failed

Hi I got the 1st gen Dyson 360 eye from a friend who did not want to use it any more after he moved to a new apartment that is too small. However he did not remove the vacuum cleaner properly in his MyDyson app and now I cannot connect to it using MyDyson app.I also tried the troubleshooting procedures to download the enable, disable and reset wifi config but it never worked! I still cannot connect and use the vacuum cleaner using MyDyson app. Is there another way to factory reset the vacuum cleaner? It has still the old configs and map so the vacuum cleaner pretty useless to me if I can´t get it to connect to MyDyson.The connection always hangs at step 3 in Confirming Connection and never succeeded! Please see screenshot… can someone from Dyson support help me reset the robot using other means? Thank you so much! I already tried this step very close to the router and wifi access point to no avail! Restarted all router and wifi APs and it still does not work. Other wifi devices have no

6
T
8 months ago
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