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186 Posts
Slartibartfast
SlartibartfastNew Member
asked in General discussion
Dyson 360 Vis Nav will not connect to Virgin Hub 4 router

3 weeks ago Virgin sent me a new Hub 4 router that wouldn’t accept my previous Wi-Fi network name or password, so I had to change it.All my devices, Dyson and otherwise work OK but the 360 Vis Nav refused to connect. After spending a long time on the phone with technical support, even with a video call, Dyson decided to send me a new machine.The new one is just the same, pairs on Bluetooth, but just sits there and will not connect to Wi-Fi, if I use a wrong password the app tells me, so it must see the network OK.I have removed all other devices except my phone and the 360 Vis Nav, but still no luck.3 weeks now and no solution, there must be others with the Virgin Hub 4, so does it work?Can anyone help, I am fed up with going through the same questions with different technical advisors at Dyson just to end up with no solution, or a dropped call.All other devices work 100%, just the 360 Vis Nav will not connect.

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Slartibartfast
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srcsheltonNew Member
asked in General discussion
Dyson 360 Eye connection fails three sixths of the way through setup

As per the issue described at:… I’m seeing the MyDyson App fail to provision my Dyson 360 Eye (which I’ve had for years, but am now trying to connect to a new WiFi network following an upgrade):  After this point, I get the same “Slow response”/”Would you like to continue” prompt as in the discussion above, and then the process fails.  After that, I have to use the USB reset file in order to make the vacuum discoverable again - until then, the WiFi light only lights very briefly (for a second or less) as the device boots.*However* I have Unifi networking equipment, and according to the Network Application the vacuum is online and connected to WiFi at all times after booting _and_ I can see the device requesting and being supplied with an IP address in my DHCP logs.So the device appears to correctly be online from a networking point of view, but its WiFi light is not lit (which suggests a problem on the device rather than in the App?), and the App is unable to complete provisioning.A li

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Jack
Dyson Community Manager
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mathieuNew Member
asked in Scheduling, mapping and zoning
What do you use the 2nd Charging Station for?

Recently received our Dyson Robot Vacuum - very happy. Unit came with 2 charging stations - what is the intention of the second charging station? Are you able to program the robot to use two charging stations on the same floor? I have installed the second unit in an accessible area however the robot does not seem to acknowledge its existence, choosing rather to return to its ‘main’ charging station.  Lost opportunity to allow it to change at will from two points around the house. 

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Gold Level Contributor
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vandanaksNew Member
asked in Scheduling, mapping and zoning
mapping rooms

Bought a new robot but the mapping is incomplete.. does it automatically pick up new areas? Or should I keep remapping?

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Jack
Dyson Community Manager
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RggarciaNovice Member
asked in Scheduling, mapping and zoning
Map Naming

I’ve tried to custom name my map, but no matter what combination, the submit button will not light up allowing me to submit a new name.  With that, it seems customizing the name seems impossible.  Anyone figure this out?

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RggarciaNovice Member
posted in Scheduling, mapping and zoning
Moving Dock

Just a tip - if you decide to move your dock to a new location (even if to a different wall in the same room), you’ll need to remap your home.

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vickicoNew Member
asked in General discussion
Dyson 360 Vis Nav drop sensor alert

Drop sensor alert is constantly appearing on my 360. I follow instructions. Sometimes it wont allow me to reset. Have to restart machine.Any ideas community??

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Jack
Dyson Community Manager
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CurlyBeeNovice Member
asked in General discussion
Does the 360 Vis Nav ONLY use the map? Or does the camera and sensors override the map?

I am curious about mapping.  Since the software doesn’t seem to like angled walls, does the robot map the house and use it “as a suggestion,” allowing the cameras and sensors to “override” the map if it determines that it can actually follow the edge of a diagonal cabinet or wall?  When I look at my map, there are very large zig-zags representing these diagonal walls and cabinets.  But when it shows the cleaning map, it overlaps—but not exactly—the original map from mapping.  Just curious if this thing is smart enough with sensors and cameras to determine where things actually are in the room.  

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CurlyBeeNovice Member
asked in Scheduling, mapping and zoning
How to get 360 Vis Nav to vacuum toe kicks under cabinets?

I am having a problem getting the 360 Vis Nav to actually vacuum the “toe kick” under kitchen cabinets.  It is completely ignoring them.Could re-mapping help?  Can I only re-map the kitchen area and not the whole house?  The Roomba had a little “whisker” that would extend out and sweep these crumbs completely.   

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360 VisNew Member
asked in Maintaining your Dyson robot
New battery for the Dyson Vis Nav

I just got my Dyson 360 Vis Nav, I would like to get an extra Dyson battery. I did not see any on the Dyson website and I am wondering if they are even available. Also does anyone have any idea of how to change out the old battery for a new one for the vis nav? I am asking about this as my old robot vacuum was the 360 Eye and when it came time to change the battery I couldn’t find a Dyson battery for it. So I had to use a Chinese knock off battery that kill my 360 eye! I see others here in the community have had the same experience. Thanking you in advance, Rob

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Jack
Dyson Community Manager
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mustafa.telsizRookie Member
asked in General discussion
360 heurist wifi is not reset

Hello,I have a 360 heurist. Long story short, I got my Wi-Fi replaced and I tried to reset it using the USB files they provide in their support pages.Now, the robot is completely stuck. The Wi-Fi light is blinking but does nothing.What can I do ?Thanks 

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CR01-G
CR01-GNovice Member
posted in General discussion
The Tazmanian Dyson..

Let me start by saying, hello and good evening, my names Craig.. I’ve recently upgraded all my Dyson products and the star of the show is by far, “TheRobot”, only one thing I could say, if I was being overly critical, is it loves doing 360’s, Lol, hence the title and me Robots name.. I think it’s the Crystal and glass furniture, might be messing with the camera’s, as it only does it near that furniture, maybe the mirrored reflection of itself?? Gets the Robot all excited haha, because after its pirouettes and best impression of a Tazmanian Devill, it then feels the need to drive into the glass coffee table, so yeah, that’s the hypothesis that lead to the conclusion, but, still, without any doubt, an absolutely top tier product, maybe a few wrinkles could be ironed out with further software updates?? 

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ReneSRookie Member
asked in General discussion
purifier formaldehyde PH04 second repair

Hi,We got this fantastic air purifier with humidifier PH04 and unfortunately to our frustration it’s second time in repair. First was loud sound coming from air purifier motor and now humidifier water pump made loud noise. Service here in Estonia for Dyson is very poor and I have to wait around month to get machine back. I suffer with allergies and it’s vital for me to clean room clean and humidity levels high. Very disappointing as Dyson customer who has been loyal to you nearly 10 years.

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JakwolNew Member
asked in General discussion
lift sensitivity on the 360 Vis Nav

Could someone please explain the purpose of the 'lift sensitivity' setting in the menu on the machine?

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Gold Level Contributor
Malte
MalteNew Member
asked in General discussion
Dyson 360 eye app

Hello, I'm new here and have a question or problem with my dyson 360 eye, which is a bit older and also has an app. Because it was sitting around for a bit longer and got a new battery, I had to integrate it into the app again and that's exactly why it fails connects to the robot's WiFi, the app then recognizes it and when I'm almost at the end, the app crashes or I have to re-enter the WiFi password from the robot and network. Does anyone have any tips or can help me? That would be super nice, Mfg. Malte

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Jack
Dyson Community Manager
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CurlyBeeNovice Member
posted in Scheduling, mapping and zoning
Mapping issues on the 360 Vis Nav

I’ve had a Roomba in the past and hated it, so I was excited to finally get a Dyson, having bought my first Dyson vacuum in 2006. I expected the mapping on the Dyson to be top notch.  Last night, I mapped our home, and this morning I tried creating a map. Our home has angles, so not everything is on a 90-degree layout.  There is no way for me to put a separation at a 45-degree angle. Rotating the separation is only at 90-degree angles. With the Roomba, we could isolate our kitchen for a daily cleaning, but there is no way to do this without adding 45-degree separators.  This also means that our cleaning routine over FIVE AND A HALF HOURS to clean the living room and kitchen together?  Dyson, will you be adding the ability to create 45-degree angles in the software? If not, this vacuum is completely useless in our home.  Here’s the Roomba map with angled zone dividers: 

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K8Harb
posted in General discussion
I will NEVER purchase anything from Dyson again, nor will I recommend Dyson!

I am absolutely appalled by Dyson's customer service! Since purchasing an Airwrap on 3/1/24, I have encountered complete silence since initiating a return on 4/1/24. I have spent endless hours waiting on the phone, sending ignored emails, and even reaching out to them on Instagram, all leading to a dead end. Even after resubmitting the return request on 4/20/24, I was promised a response within 48 hours, but to no avail. Finally, after a 45-minute wait for a chat, Vamshi K abruptly told me that I'm out of my return window without any attempt at a solution. It's ridiculous that I'm being held responsible for being out of my return window when Dyson didn't respond to my first return request. To make matters worse, Vamshi K left the chat without even saying goodbye or coming up with a solution while I was still trying to send proof of my initial return request. Dyson has lost my trust and my business forever.

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mixtralllmNovice Member
asked in General discussion
Dyson 360 Vis Nav - constant Drop sensors obscured alert

Hello! I keep getting this error message about the drop sensors being obscured alert, and I keep cleaning the sensors are the diagram shows, top, bottom, sides….and then sometimes it happens again after 1 minutes, and sometimes it happens upto 4 times.How can I avoid this? Am I cleaning it incorrectly? I’m using dry paper towel or dry glass lens cleaner cloth to clean the sensor areas. So, im not sure what else to do.I’m noticing that it seems to do this more often when it goes over a HVAC register (on the floor register, like this https://www.lowes.com/c/Registers-grilles-Heating-cooling), or just after perhaps the sensors are confused and not dirty? thanks 

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Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Dyson 360 Vis Nav™ robot vacuum - software release RB03PR.01.08.001.3325

Our latest software update for the Dyson 360 Vis Nav™ robot vacuum increases your robot’s run time and improves reliability: Robot cleans 10% faster and run time increases by up to 30% in Auto mode. More reliable dock returns. New alert when sensors are dirty. Run time is now shown on the LCD screen. You can also 'skip the current zone' during cleaning.  To make sure you’re always fully benefitting from the latest software and features, we’d recommend enabling automatic updates for your robot within the MyDyson™ app. Updates will then occur when your robot is inactive, docked, and connected to Wi-Fi. To see if your robot’s software has already been upgraded, check for update RB03PR.01.08.001.3325 in your robot’s settings within the MyDyson™ app. 

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yamesblunt
yamesbluntNovice Member
posted in Controlling your Dyson robot
Increase Vis Nav Dockingprocess with using the LED Ring

I got a really god idea for the docking in issues! That would change a lot!That idea was also sent to UK after I discussed the solution with my Vis Nav Professional. I hope it will find a way into the VisNav Settings. The IdeaCreate a toggle to switch on the LED Ring when the Vis Nav is on its way to the docking station and in the docking process. Make sure that the setting is NOT in linked to the brightness of the room- just turning on the LED lights. Here is why and how I found it as a solution.My Vis Nav and also my old 360 Heurist got always issues with docking in, no matter if it was day or night, sunny, cloudy or with lightbulbs. I got an iPhone 12 Pro Max. I switched on the flashlight and positioned it behind the Robot while it was docking in, but got issues to find the dockingstation. The reason was, I hoped that by improving the light conditions the robot will lern how to dock in better in the future…. BUT I found out that EVERYTIME I placed the iPhone-Flashlight behind the Ro

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yamesblunt
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Silver Level Contributor
frickhelmSilver Level Contributor
asked in General discussion
Dyson 360 Vis Nav laser sensors

Hello,since your robot has a class 1 laser categorization that for whatever reason no reviewer is aware of i want to know if all the additional sensors are laser class.From what i can tell and the looks they all are but i want to be sure that your long range wall tracking sensor is actually a 1D LDS.Thank you

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Jack
Dyson Community Manager
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TareefNew Member
asked in Scheduling, mapping and zoning
dyson 360 vis nav skipping rooms

hi all,I got the robot recently and let it map my 90 square feet flat. The map looks ok but I am having a problem getting the robot to clean 2 specific rooms (bed room and kitchen)  when I tell the robot to clean all, all rooms will be cleaned.When I ask the robot to clean the living room or the bedroom only it refuses. The robot basically undock, move few cms and then return back to the dock saying it couldn’t find the rooms. i deleted the map and created a new one. now the robot can clean the living room on it is own but still refuses to enter and clean my bedroom.  if I remove the bed room divider and include the floor with the bed room it also works but this is stupid.  any ideas ? With my precious robots (Roomba and roborock) I didn’t face such issues :(.   

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TareefNew Member
asked in Scheduling, mapping and zoning
dyson 360 vis nav skipping rooms

hi all,I got the robot recently and let it map my 90 square feet flat. The map looks ok but I am having a problem getting the robot to clean 2 specific rooms (bed room and kitchen)  when I tell the robot to clean all, all rooms will be cleaned.When I ask the robot to clean the living room or the bedroom only it refuses. The robot basically undock, move few cms and then return back to the dock saying it couldn’t find the rooms. i deleted the map and created a new one. now the robot can clean the living room on it is own but still refuses to enter and clean my bedroom.  if I remove the bed room divider and include the floor with the bed room it also works but this is stupid.  any ideas ? With my precious robots (Roomba and roborock) I didn’t face such issues :(.   

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ap.New Member
asked in Scheduling, mapping and zoning
Scheduling - power levels per room

When setting on-demand room cleans, you can set the desired power level per room.  When scheduling cleans, the power levels are not available to be set for each schedule, and default to whatever was last set on the on-demand clean for each room.  Is there a way to define a schedule for a day/time, and selection of rooms, where you can set a specific power level? It would be great to be able to set a clean on quiet at an early hour, only for specific rooms. Then have the power level on auto when it’s not early morning, and on a different day.In the scheduling configuration, I can choose a level for the entire home, or individual rooms, but not rooms and power level per room. In the on-demand window (Select zones to start cleaning), I can select desired rooms and their required power level. The power level values chosen here persist for each room in all schedules, until changed. The only way I can get this to happen, is to remember to update the power levels between schedules…which provi

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SjenkinsNew Member
asked in Scheduling, mapping and zoning
Multiple Floors Maps Docks

Have a new vis and have multiple floors & a sunk living room. How best to think about getting more than one dock versus moving robot & dock?  Any pros/cons beyond the obvious? Also how does the unit know where it is? Just based on what area / map you tell/schedulel it to vacuum?

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Jack
Dyson Community Manager
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