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Dyson Robot vacuums

82 Posts

F
FrenchBaguetteNovice Member
asked in General discussion

Software updating this morning, changelog ? - RB03PR.01.08.002.4054

Hey, This morning I received the following firmware update on my 360 vis nav : RB03PR.01.08.002.4054 Is there any changelog / list of improvements for that new firmware ? :) Maybe @Jack can help ? Thanks !

5
F
1 month ago
K
Bronze Level Contributor
KaelanBronze Level Contributor
asked in Scheduling, mapping and zoning

My Dyson Vis Nav is having some weird Mapping Glitches - Suggestions welcome.

It seems it didn't line up the dirt spots correctly with the Door way and Kitchen area. 

4
A
8 months ago
J
Bronze Level Contributor
JamJamBronze Level Contributor
posted in Setting up your home

360 VisNav - Unboxing/Feedback

 

4
J
Bronze Level Contributor
10 months ago
MontyBigglesworth
MontyBigglesworthRookie Member
asked in General discussion

How long will Dyson support the Robot on their App?

I am looking to replace my DC15 with a Dyson Heurist 360 Robot Vacuum.I understand that Dyson no longer manufacture robot vacuum cleaners so I am concerned that Dyson will soon stop supporting the mobile app and I will be left with a bit of kit I can’t use.Does anyone know how long Dyson plan to continue supporting the app for? Thanks :)

5
A
11 months ago
W
WoofwoofNew Member
asked in Controlling your robot

Why does my Dyson 360 Heurist robot vacuum return to its dock as soon as I start a clean?

My robot keeps starting and moving off the dock for about a foot or so, turns round and heads back to re dock. Returning to light dock comes on and in app the room I’m trying to clean gets a negative sign by the room.all filters cleaned and checked. Vacuum 2years old.Battery charging normally. No blockages. Software up to date.any suggestions? thx!(Moderation edit - title updated)

1
Jack
Dyson Community Manager
5 months ago
A
Anonymous
posted in General discussion

360 Eye - Community feedback

Having only joined the community a few weeks back, and owning both a heater and a robot eye. Its great that there is now support for them both.I’ve always found the eye struggles around dusk. Little did I know that it’s not the machine but the amount of lights I have on. I’ll be testing it out later tonight. Great work @Stuart and team. 

2
Stuart
Dyson Community Manager
1 year ago
G
GEMRookie Member
asked in Controlling your robot

360 Heurist - Wandering robot - Direct cleaning?

Can I make my robotic vacuum cleaner take a direct route from its base to the room to be cleaned?  At the moment it sets off and wanders around the hall before going into the chosen room to clean. (Moderation Edit - Tags Added/Updated Category) 

3
Dyson Community Moderator
Community Moderator
1 year ago
A
andy1955Novice Member
posted in General discussion

Robot vacuum drop in price - Feedback

Bit annoyed that the latest robot vac has come down £200 in price since a bought mine on the first week of release.

3
E
6 months ago
J
Jane KimNew Member
asked in Maintaining your robot

How can I get Dyson Heurist 360 Tank track defect fixed?

Hi,I received Heurist 360 as a wedding gift from my old good friend living in Spain.But after trying out the robot for 1-2 times it started to move in circle in one place.I searched google and found out that our robot has tank track defect.One wheel goes well but the other side belt is not getting the power to move. I am currently living in Korea where Dyson robots are yet introduced so cannot the get appropriate service from Dyson service center…Since Dyson products are not cheap products I don’t want to go to any private service centers.I really want to get this fixed and use. Can anyone help me get this fixed?  

3
E
5 months ago
E
EamonnNew Member
asked in General discussion

Dyson 360 Vis Nav - 3 weeks and getting a software fault 17.11.-1

Hi I have had my robot for 3 weeks and everything was going well up to yesterday when the unit starts to have errors and needing attention. The first 3 weeks were perfect and no issues occurred at all. This morning got an error message on my machine - serial number F6C-UK-SGA0326A. Error code is 17.11.-1 Please advise how to fix the machine. I am at work so have not been able to put it back on the dock yet. 

1
Jack
Dyson Community Manager
2 months ago
D
doogleberryNew Member
asked in General discussion

Why isn't my Dyson robot returning to its dock?

Hi,  I’ve had the Vis Nav for nearly a week now, and it astounds me how something so expensive could be so bad. I live in a 60m2 flat, and it hasn't been able to complete a clean of the entire place on 3 attempts, regularly gets lost and returns to base. This morning, while attempting another clean, it did two rooms, then went to base. I tried again with the two zones it missed; it cleaned one and decided it didn’t want to bother with the other. Now, I'm trying to clean the last zone, but it won’t even leave the dock. What should I do?Is the firmware going to improve?Should I just return it now?(Moderation edit  - title updated)

3
M
1 month ago
J
JppNovice Member
asked in General discussion

Dyson Robot 360 Eye - No password sticker?

My machine went in for repair and has been exchanged - great, but I’ve had one supplied that seemingly has no sticker on the main chassis, alongside the dust filter at the front, behind the filter around the battery area, and doesn’t come with an instruction manual. Is there no way to establish which password to use?

5
J
8 months ago
B
baskfrNew Member
asked in General discussion

MyDyson App Not Recognizing My Device

Hello,Following the highly anticipated launch of the Dyson 360 Vis Nav in France last week, and after receiving it, I am encountering an issue: the MyDyson app does not recognize the device.I have attempted to connect it using my iPhone, iPad, and even an Android smartphone to no avail. Despite the device clearly emitting a Bluetooth signal.It seems the issue lies with the app. Are there others experiencing the same problem?The only solution offered by customer support (which is, by the way, very poor) is to return the device for a replacement within one week. However, this likely won't resolve the issue since the device is emitting a Bluetooth signal, indicating that the problem stems from the app.I find it unacceptable to sell such an expensive device and offer such subpar customer support. At this price range, Apple provides much better service. It's baffling.

3
Jack
Dyson Community Manager
1 month ago
D
daschlesNovice Member
asked in Maintaining your robot

Are 360 Heurist and 360 eye parts are interchangeable, specifically the cyclone?

The mesh on the cyclone for my 360 Heurist is a bit frayed, and I’d like to replace, but no one, including Dyson, seems to sell a cyclone specifically for the Heurist. 966609-01 IS available in a lot of places, including Dyson, but it is listed on the 360 eye page, although the photo looks the same. Can I use it??

1
A
1 year ago
C
clsNovice Member
asked in General discussion

Dyson robot can’t clean

My robot cleaner is about 3 months old but as of 2 days ago, just won’t clean! It won’t do the scheduled clean. If I set up an app clean, it moves then immediately says returning to dock then I get a message saying Dyson can’t clean.  I have a tried cleaning everything, powering down and turning back on to no avail. I can press the machine to clean, but only if not in the dock. Any tips welcome. It’s very frustrating!

3
C
4 months ago
S
SapperPNovice Member
asked in General discussion

Dyson 360 eye run time - Issues with length of cleaning

hi.. my Dyson 360 eye only cleans for a few seconds and returns to its charging station saying the clean has finished. the battery is fully charged and I have tried it with another fully charged battery with the same results.. can anyone here help? 

4
S
6 months ago
V
VictoriaSRookie Member
asked in General discussion

Why won't my Dyson 360 Vis Nav robot return to its dock?

Hi. We have just bought a Vis360 but it can’t seem to dock. We have followed all instructions correctly . It goes back to dock and then manoeuvres round it but doesn’t connect up until battery dies l!! Please help 🙈(Moderation edit - title updated)

3
M
1 month ago
K
Bronze Level Contributor
KaelanBronze Level Contributor
asked in Setting up your home

Dyson Vis Nav Spec Questions

1. What's the Dyson Vis Nav Air Watt for the Low, Medium and High settings.2. Is the Dyson Vis Nav Able to use the 5Ghz Band3. Does it have TOF sensors on all Sides. FRONT SIDES AND BACK4. Can it be controlled locally on wifi without talking to the internet.5. Are there any IFTTT commands like clean a specific room. 

4
A
8 months ago
M
Matt JamisonRookie Member
asked in Controlling your robot

Dyson Robot - How do I see the House Map with the Robots Current Position on it.

How do I see the House Map with the Robots Current Position on it. 

5
Charliebrown
Gold Level Contributor
8 months ago
F
frickhelmNovice Member
asked in General discussion

Dyson 360 VIS Nav airwatt rating

Hello, What are the airwatt ratings for each cleaning mode? I only found the 65 AW rating that is linked to the boost mode, right?  

2
F
2 months ago
A
andy1955Novice Member
asked in General discussion

Dyson Robot (Vis Nav) - When will it be available in the UK?

Can anybody tell me when this will be on sale in the UK? 

4
A
7 months ago
D
danwebmailRookie Member
asked in General discussion

Help with removing Robot notifications in iOS app that it can't start cleaning

I don’t own the 360 eye anymore and I still get annoying notifications on my ios phone because of the dyson app that it can’t start cleaning (I own other dyson items that I use the app for).  There is no way to add the dyson 360 eye to the app since I don’t own it.  The dyson 360 eye still shows up in my account on the web, which is the only place it shows up.  I have had new phones and deleted and reinstalled the app multiple times so the only place it can get the information from is the my account for dyson on the web.  I have called support multiple times to get it removed and have been told it would be removed but it wasn’t.  It is a horrible annoying experience.  Why don’t they have the option to remove machines you don’t have any more.

3
A
1 year ago
K
Bronze Level Contributor
KaelanBronze Level Contributor
asked in Maintaining your robot

Can you have multiple Chargers for the Dyson Vis Nav?

Can you have multiple Chargers for the Dyson Vis Nav.  

1
Jack
Dyson Community Manager
8 months ago
S
shiroNew Member
asked in General discussion

Dyson 360 Eye connection with MyDyson app failed

（I borrowed this theme, and I also encountered the same problem and didn’t know how to solve it.）Hi I got the 1st gen Dyson 360 eye from a friend who did not want to use it any more after he moved to a new apartment that is too small. However he did not remove the vacuum cleaner properly in his MyDyson app and now I cannot connect to it using MyDyson app. I also tried the troubleshooting procedures to download the enable, disable and reset wifi config but it never worked! I still cannot connect and use the vacuum cleaner using MyDyson app. Is there another way to factory reset the vacuum cleaner? It has still the old configs and map so the vacuum cleaner pretty useless to me if I can´t get it to connect to MyDyson. The connection always hangs at step 2 in Confirming Connection and never succeeded! Please see screenshot… can someone from Dyson support help me reset the robot using other means? Thank you so much!   I already tried this step very close to the router and wifi access point

1
Jack
Dyson Community Manager
3 months ago
S
Sabine drysdaleNew Member
asked in Controlling your robot

Dyson Robot 360 - The Dyson App in CHILE

HI there, I bought a Dyson 360 heurist in the netherlands and brought it to Chile, where I live. I asked the people in the store if it would work and said no problem. NOw I find the app store does not let me download the app and cannot use it. Help! Is there any way to fix this. It was a very expensive purchase.  Tried VPN and no success.  Sabine

1
A
1 year ago
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