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Dyson Robot vacuums

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Tome10Novice Member

asked in Maintaining your robot

360 Heurist - Jockey Wheel

I just got a unit off of ebay from Japan. Apparently, the I thibknits called the bump skid is broke. It's in the middle of the front it pivots 30 degrees left/right. I think it's supposed to have a wheel or something there, but it's just a plate and the spring ends are dragging the floor. Does anybody know of a parts diagram for this? And where I csn order a replacement? Thanks.

9 months ago

chienwuenNovice Member

asked in Controlling your robot

Dyson 360 Vis Nav - Software error

I've had a bad few days. Several software errors today already. I'm starting to think I got a faulty machine.

4 months ago

JackDyson Community Manager

published in General discussion

Dyson 360 Vis Nav™ robot vacuum - software release RB03PR.01.08.002.4054News

Our latest software release for the Dyson 360 Vis Nav™ robot vacuum (RB03PR.01.08.002.4054) includes the following updates:Learns and prioritises high dust areas:Makes them a priority and automatically increases suction.Cleaning and reliability improvements:Smoother motion. More accurate dock detection and navigation.Better experience:Battery level displayed on the main menu. Mapping and zoning guidance for new owners.To make sure you’re always fully benefitting from the latest software and features, we’d recommend enabling automatic updates for your robot within the MyDyson™ app. Updates will then occur when your robot is inactive, docked, and connected to Wi-Fi. To see if your robot’s software has already been upgraded, check for update RB03PR.01.08.002.4054 in your robot’s settings within the MyDyson™ app.

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15 hours ago

KaelanBronze Level Contributor

asked in General discussion

Purchase advice - Will the Dyson 360 Vis Nav be updated to Matter/Matter V2?

Hi Dyson Support Team and Dyson Users,I am interested in purchasing the Dyson 360 Vis Nav robot vacuum, but I would like to know if it will be compatible with Matter once the Matter V2 specification is released.

8 months ago

liamcNovice Member

asked in General discussion

Dyson Robot 360 - Possible battery issues

im arguing with myself here but i think i know the answers. Recently my 360 has began to stop for no reason saying it needed to return to dock. If i run a small zone, it will sound as if it is trying to go to max but then dropping down to quiet. I've cleaned the filters and although the battery indicator is full and showing charging when it should. I suspect the battery is shot. anyone experienced this? (Moderation Edit - Tags Added)

10 months ago

Anonymous

posted in General discussion

Help. What should I call my Robot?

Hi Everyone. After lots of research, much of it on the community, I took the plunge and ordered a 360 heurist.Set up was super easy, the app guided me through every step. Kudos to Dyson. The only issues I've had, which for me is a BIG one, is what to name it. I grew up in the early 1980s and have a lot of Sci-Fi films in which I can draw on. Here's my shortlist.RobocopTerminator R2D2BishopJohnny 5 I obviously can’t buy 4 more.What have others called their Robot?Has anyone got a recommendation to sway me towards one of my name?

1 year ago

PascalNovice Member

asked in General discussion

Dyson Vis Nav unable to locate dock - Help!!

My 360 Visnav tells me to return to dock but it’s on the dock. Called Dyson they said it maybe a faulty dock. I now have to return the dock before they’ll send another one out. I understand if it was the actual matchine. It’s a bit of plastic not even the power cord! Disappointing!

7 months ago

tattlerRookie Member

asked in General discussion

Dyson 360 Eye connection with MyDyson app failed

Hi I got the 1st gen Dyson 360 eye from a friend who did not want to use it any more after he moved to a new apartment that is too small. However he did not remove the vacuum cleaner properly in his MyDyson app and now I cannot connect to it using MyDyson app.I also tried the troubleshooting procedures to download the enable, disable and reset wifi config but it never worked! I still cannot connect and use the vacuum cleaner using MyDyson app. Is there another way to factory reset the vacuum cleaner? It has still the old configs and map so the vacuum cleaner pretty useless to me if I can´t get it to connect to MyDyson.The connection always hangs at step 3 in Confirming Connection and never succeeded! Please see screenshot… can someone from Dyson support help me reset the robot using other means? Thank you so much! I already tried this step very close to the router and wifi access point to no avail! Restarted all router and wifi APs and it still does not work. Other wifi devices have no

7 months ago

DaemonNovice Member

asked in Setting up your home

How does the Dyson 360 Vis Nav™ robot handle floors?

Hey allcan someone please tell me how does the new robot handle floors exactly? Let’s say that the ground floor is the main base, but on occasion I want to take it upstairs so it cleans kid’s rooms. How does that exactly work? Some considerations:Does it need a base upstairs? (can I buy a second base?) Does it understand on its own that it’s on another floor, or I have to manually tell it? Does it handle stairs, I mean, will it throw itself down the stairs? :)(Moderation edit - title updated)

4 months ago

JppNovice Member

asked in General discussion

Dyson Robot 360 Eye - No password sticker?

My machine went in for repair and has been exchanged - great, but I’ve had one supplied that seemingly has no sticker on the main chassis, alongside the dust filter at the front, behind the filter around the battery area, and doesn’t come with an instruction manual. Is there no way to establish which password to use?

8 months ago

Matt JamisonRookie Member

asked in Controlling your robot

Dyson Robot - How do I see the House Map with the Robots Current Position on it.

How do I see the House Map with the Robots Current Position on it.

7 months ago

JackDyson Community Manager

published in General discussion

Dyson 360 Vis Nav™ robot vacuum - software release RB03PR.01.08.001.3325

Our latest software update for the Dyson 360 Vis Nav™ robot vacuum increases your robot’s run time and improves reliability: Robot cleans 10% faster and run time increases by up to 30% in Auto mode. More reliable dock returns. New alert when sensors are dirty. Run time is now shown on the LCD screen. You can also 'skip the current zone' during cleaning. To make sure you’re always fully benefitting from the latest software and features, we’d recommend enabling automatic updates for your robot within the MyDyson™ app. Updates will then occur when your robot is inactive, docked, and connected to Wi-Fi. To see if your robot’s software has already been upgraded, check for update RB03PR.01.08.001.3325 in your robot’s settings within the MyDyson™ app.

10545

2 months ago

sfo78Novice Member

asked in Maintaining your robot

JppNovice Member

asked in General discussion

360 Eye fault 11.6.-1 : what does this mean?

I've owned another 360 since 2018 whilst I worked at Dyson and recently found another on eBay. It's throwing this fault code and flashing red lights. Any ideas how serious this is (ie is this a dud)?

8 months ago

KaelanBronze Level Contributor

asked in Setting up your home

Dyson Vis Nav Spec Questions

1. What's the Dyson Vis Nav Air Watt for the Low, Medium and High settings.2. Is the Dyson Vis Nav Able to use the 5Ghz Band3. Does it have TOF sensors on all Sides. FRONT SIDES AND BACK4. Can it be controlled locally on wifi without talking to the internet.5. Are there any IFTTT commands like clean a specific room.

8 months ago

KaelanBronze Level Contributor

asked in General discussion

Day 1 - Dyson Vis Nav Shaved down half its wheels because it got stuck under my chair while cleaning. Next steps?

Vis Nav for 1 Day and its already Shaved down half its wheels because it got stuck under my chair while cleaning.

7 months ago

Matt JamisonRookie Member

asked in General discussion

My Robot Can't find the Dock (Vis Nav)

Please Help

7 months ago

KaelanBronze Level Contributor

asked in Scheduling, mapping and zoning

My Dyson Vis Nav is having some weird Mapping Glitches - Suggestions welcome.

It seems it didn't line up the dirt spots correctly with the Door way and Kitchen area.

7 months ago

JuicyChicken7New Member

asked in Maintaining your robot

Dyson 360 Eye - Mission impossible to find battery

Has any soul on this earth suceed with locating an geniun original Dyson 360 battery? I made the big mistake to send my beloved robot to repair at Dyson center in Germany and when they sent it back the battery was taken out. I have tried for since december (last 6 month) signing up for every replacement site on multiple Dyson website but the battery is never back in stock. I have checked multiple 3rd party website, ebay, amazon there is only chinese knock of. I was so desperate so i bought a chinese knock off and after only 1 use the machine is flashing red battery light.It feels so sad that i have to through out the machine just because there is no possible way to buy a new battery. I’m doing this last effort and ask here, and from my research even the Dyson 360 Heurist battery should work, but even that is not possible to locate anywhere in the world.

9 months ago

FraRookie Member

asked in General discussion

Has the Dyson 360 Heurist been discontinued?

Dyson 360 Heurist disappeared form the website and it’s now possible to book the Dyson 360 visnav.I’m not planning to get rid of my Dyson 360 Heurist anytime soon,is it being discontinued? for how long will the app support this model? for how long Dyson will support replacement parts?Thanks

10 months ago

JamJamBronze Level Contributor

posted in Setting up your home

360 VisNav - Unboxing/Feedback

9 months ago

andy1955Novice Member

asked in General discussion

Dyson Robot (Vis Nav) - When will it be available in the UK?

Can anybody tell me when this will be on sale in the UK?

6 months ago

SapperPNovice Member

asked in General discussion

Dyson 360 eye run time - Issues with length of cleaning

hi.. my Dyson 360 eye only cleans for a few seconds and returns to its charging station saying the clean has finished. the battery is fully charged and I have tried it with another fully charged battery with the same results.. can anyone here help?

5 months ago

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