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General discussion

Got a general query about your Dyson cordless vacuum or wet cleaner? Get an answer from the Dyson Community here.

  • 808 Posts
  • 1,916 Replies
808 Posts
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kvimzonNew Member
asked in General discussion
Brand new V15 won't charge at all

I just unpacked a brand new V15. When pluggin in the battery to charge the blue LED’s lid up to begin with, but after checking back a few minutes after they were not lid up anymore and there is no power on the battery. The wall plug is not the issue either, i’ve tested that. Could i have received a faulty battery? Is this common?

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A
1 year ago
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DavidYMRookie Member
asked in General discussion
V10 broken plastic flange

Hello, we have a 3 year old V10 vacuum, which has developed a problem with a flange on the main body of the machine. The flange should prevent the collecting chamber from coming off completely when emptying. Because this flange is broken the whole chamber comes off. Dyson have replaced the chamber which had disintegrated, free of charge, but are charging us for a new body for the machine. Our previous Dyson lasted 15 years without requiring any new parts and was still going strong when we swapped it for this model. This one isn’t overused as we have a Miele vacuum cleaner as well, thus it doesn’t need emptying more than once a week. It is a bit surprising to find that something has given up after the mechanism has only been used approximately 150 times. There’s no real way for the average consumer to write to Dyson. We have managed to speak to one of their advisors, but as it is out of guarantee, the best that they could offer was a half price replacement part. Is this what commonly ha

4
D
1 year ago
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td47Novice Member
posted in General discussion
Cordless vacuum battery life question - Battery Management System (BMS)

Hello, we have owned a V11 Absolute for a couple of years now, and it is very good.I keep it clean and well maintained. I have a rather technical question, regarding the “BMC” part of the machine. That is, an intelligent IC (chip) or set of chips that comprise the Battery Managment Controller, that handles and checks the charge and discharge rate, and checks the general state, or health of the battery “pack”, and attempts to keep the individual internal “cells” within the pack at a balanced voltage level (depending on the internal battery design).  As my V11 is probably NOT yet old enough to have the battery pack near its End Of Life, my question is if any owners of older machines (e.g. V8 etc), have had to replace batteries after say 4 years or more use. The reason I am asking about an expected 4 year battery life, is the fact that SOME manufacturers use charge/dischage counters inside the BMC, that enforce a limit at a pre-defined count, that just stop the battery being used after th

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DavidTaylor
1 year ago
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AndreyRookie Member
asked in General discussion
Dyson V12 Detect Slim™ vacuum's Fluffy Optic™ head - Illumination Switch

Hello, i have got v12 detect slim. But it seems strange to me, how the laser cleaner head looks like. There is no “on/off” switch in it. Is it ok?  (Edited by moderator – Tags added) 

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1 year ago
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PurplePestNew Member
posted in General discussion
IDEA - Autumn leaves makes me wish my Dyson could go in reverse

While cleaning out my gutters and sweeping away the autumn leaves off my deck today, Dyson lightning struck me, what if my Dyson could spin the other way? Using its mighty Dyson engine to push out air instead of pulling everything in. Clearing out my deck and walkway is a task I imagine the reverse Dyson technology could accomplish. And it would be great to have one less specialty tool (leaf blower) in the house. Okay, enough day dreaming, carry on. 

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P
1 year ago
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DavoNovice Member
posted in General discussion
GLS Delivery - Americas

Has anyone heard of GLS? My order was suppose to be delivered 6 days ago but they keep delaying it. Sad because the drive to Ontario from Phoenix is only 4 hours. Not sure I would order again knowing this how it would be delivered. (Edited by moderator – Tag added and Title amended) 

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Stuart
Dyson Community Manager
1 year ago
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scart57Rookie Member
asked in General discussion
Cordless - Power Issue

My wonderful DC35 Dyson keeps cutting out.I've followed all the advice and it still does it.I've noticed, as have others, that the battery connection is not totally secure and moves around a wee bit.Could this be the problem?  (Edited by moderator – Tag added) 

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1 year ago
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ZulradiNew Member
posted in General discussion
v11 absolute+ motor stopped working

Very disappointed with my V11 absolute+. Bought in 2020 and the motor stopped working after the warranty expired. Called the technical support and was told to replace the motor for $218. I had the same motor problem before with my V6 fluffy. This is just ridiculous. (Edited by moderator – Tag added) 

1
DavidTaylor
1 year ago
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