Our V11 outsize was not functioning correctly from day 1 and it needed a new wand attachment, subsequently 1 month later the same thing happened. this time we were told it was the cyclone and we waited a month for the cyclone to arrive, when it did arrive it was the wrong colour. we then waited 13 months for the new one to arrive, when we took the Dyson to the store to have it replaced, they said there was an issue with the wand and the new cyclone, and they would have one with us within a week, 5 weeks then pass when they ship us a bright gold V15 wand (which is longer in size and no longer fitted into the wall mounted adaptor) they then said we “would” then changed that to “should” be able to get a different model as a replacement, as this model clearly has issues and after reading the forums there are many other users who have had the wand issue (clearly from the outsize being to heavy for the standard wand and wand coupling), then suffer with the stock problems and waiting times..

in the 3 years of owning the item it has only been functional for 11 months of that time!

The escalation manager “Josie” constantly forgets to call back, or to read messages and never follows up on anything she promises.

we are currently at an impasse and have requested the original receipt from our bank provider, in order to get a full refund under Australian consumer law.

has anyone had to go through this much nonsense with these guys