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General discussion

Got a general query about your Dyson cordless vacuum or wet cleaner? Get an answer from the Dyson Community here.

924 Posts
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924 Posts

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colinjeffreysRookie Member

asked in General discussion

Help My DC44 Animal has no power!

Hi allI have a brilliant DC44 Animal which has lost all power…..not sure if its the battery or the charger.After plugging in the unit the green charge light is not showing on the charging unit.Not sure if its the battery that needs replacing or the charging unit??Any clues please?Cheers Colin

10532

1 year ago

Janice28Rookie Member

posted in General discussion

Charging V8 cordless vacuum.

How long does a full charge last (V8 cordless vaccum) ?One bed bungalow, only had vaccum one week, regretting it now. Requiring frequent charging. Thanks.

1554

1 year ago

Paul ReadingNovice Member

posted in General discussion

Feedback on expanding the battery capacity on the V7?

I have a V7 and when new the battery lasts for only a few minutes. The supplied battery capacity is simply rubbish. If you buy a Maoist power tool you can get batteries that allow you to work for hours drilling and screwing. What I don’t understand is why Dyson do not offer a huge battery as an optional extra. I personally know that most of the super yacht industry threw out these machines over this issue and I find it hopeless trying to use it on my boat. For a number of years Dyson was hawking these at the boat how at huge expense for a stand but they are not fit for purpose. The stupid thing is the fix is easy< sell batteries that will run for say 40 minutes.

1874

1 year ago

Christw2Rookie Member

asked in General discussion

18 month old Dyson V10 stick vacuum cleaner dead as a dodo - Ideas?

I bought and paid $740 for this Dyson V10 sick vacuum cleaner 18 months ago and is only used very little just normal use around the home. I went to use it yesterday and blue light flashes for abut 2 seconds when I pull the trigger but NOTHING, it is dead.This is still under the 2 year warranty, any ideas as to what to do here? Any one else had this problem?Chris. (Moderation Edit - Tags Added/Category Updated)

1893

1 year ago

JanieRookie Member

asked in General discussion

I bought my V11 cordless approx. 3-5 years ago and never registered it online.I need some help with current issues and want to search the parts however I can’t do this without registering my machine online. I have the serial number (obviously!) but don’t remember the date (letalone the year!) it was purchased. All I know is prior covid years. So how does one register the machine if it’s not possible to register without the purchase date. ThanksRegardsJanie.

29931

1 year ago

simon132New Member

asked in General discussion

Dyson v11 - Is this the absolute model?

HiI just wanted to check if the product below is a v1 absolute? Or is it an earlier version of the v11? I was keen to buy the absolute version.thanks!https://www.currys.co.uk/products/dyson-v11-cordless-vacuum-cleaner-nickel-and-blue-10250123.html

661

1 year ago

rodminNew Member

asked in General discussion

Does anyone know the DC35 Cordless wand Part Number?

Hi I have a DC35 and ive lost the extension/wand and look for a part number to order a new one

191

1 year ago

ElsakiNew Member

asked in General discussion

Dyson v15 different models vs price - Is there a difference?

Is there a difference, except for the colour, between Dyson V15 Detect Absolute Yellow/Nickel and Dyson V15 Absolute Detect?? I’m asking because they have a remarkable difference in the price here in Greece.

168591

1 year ago

DjorisRookie Member

posted in General discussion

Seeking advice on choosing the best cordless Dyson vacuum cleaner for daily use

Hi all 👋 I am hoping to tap into the collective wisdom here as I'm considering purchasing a new Dyson cordless vacuum cleaner. I have some specific needs that I am hoping to get advice on. Kitchen Use: The primary use will be daily cleanups under the kitchen table, where my children, including a baby, often spill a variety of food and liquids. General Home Use: I would also like to use this vacuum for cleaning the rest of the home. The total area is approximately 300 square meters, although I can also still use my existing corded vacuum cleaner for some portions of the house. Old Wooden Floor: Part of the house features an old wooden floor, and I would want a vacuum that can handle such a delicate surface without causing any damage. Low Maintenance: Finally, I would prefer a model that requires as little maintenance as possible. Budget: While I'm ready to invest in a quality product, I'm hoping to not spend more money than necessary to meet my needs. I'm looking for the best v

1554

1 year ago

joannepetersNew Member

asked in General discussion

V15 Absolute LED Screen not working - Suggestions?

My vacuum is working and fully charged, but the LED screen is blank. It was working last week so not sure what has happened.Has anyone else had this issue and know a quick fix?

41242

1 year ago

perchNew Member

asked in General discussion

Gen5 detect (UK Version) charger - Where to purchase?

Hi All,How can I replace gen5 detect charger in UK ? ,customer service don’t seem to know when it will be available and don’t know how long.Many Thanks,Perch (Moderation Edit - Tags Added/Category Updated)

893

1 year ago

joybringNovice Member

asked in General discussion

First-generation Dyson Outsize - Spare parts stock.

Need to purchase a replacement High Torque XL cleaner head Part no. 970426-05 and it has been out of stock for a ridiculous amount of time. My very expensive Dyson Outsize is barely 1 year old and it’s currently next to useless. Anyone have any luck in getting parts for the Outsize in the last 6-8 months?

2195

1 year ago

Rob EtchellsNew Member

asked in General discussion

Uninstalling a Dyson Gen5detect charging doc - Suggestions?

Does anyone know how to separate the base plate from the charging doc for the Gen5detect?I have had to remove the charging doc from the wall but have no idea how to remove the base plate so I can access the screws and reattach the base plate to another position.Thanks,Rob (Moderation Edit - Tags Added/Category Updated)

2313

1 year ago

PeterLNew Member

asked in General discussion

Cordless V11 - Missing parts on arrival (John Lewis Purchase)

V11 i puchased a V11 from John Lewis and it arrived without a Motorbar cleaner head. Anybody had similar and a solution please?peter

431

1 year ago

higgsboyoBronze Level Contributor

asked in General discussion

Dyson V15 SV22 Charging Problem - Help (Solved)

Hi all, I have had a look around at other charging issue threads but mine seems a bit different. My V15 is 6 months old and has been working perfectly until now. Since I last used it and put it on charge I noticed that it was at only 25%. I used it today and ran it down to 10% and put it on charge for a few hours. the blue lights on the battery were flashing and the display on the Dyson showed 10% and charging. A few hours later, still the same charge levels. I have used a multimeter to check the output of the power adaptor and its only putting out 10v. Looking at the adaptor specs it should be putting out 30v. Can anyone confirm this please. I will send a WhatsApp to Dyson later in the week but just thought I would run this passed the community first.Cheers,Paul. (Moderation Edit - Tags Added)

480811

1 year ago

Annie LinNew Member

posted in General discussion

Cordless - Repair or exchange request

The suction of my vacuum cleaner is very problematic. I often can’t suck it up and can’t suck it clean. Then when I use it, it will stop and stop by itself. What’s more, I always press the use switch button when I am using it, but I find that when I When I press the switch to suck the floor, I often stop and stop by myself, which makes my hands sore and sore. I don’t know why. I bought it at Harvey Norman in 2019, and it’s still there. Still under warranty, I went there and asked, but they told me to contact you directly, may I change new one

551

1 year ago

KaneshNew Member

asked in General discussion

Discrepancy within Serial Numbers

I bought a V11 Total Clean vacuum cleaner directly from Dyson, which was delivered yesterday, 19 June 2023 evening. Prior to the delivery, I received an email from do.not.reply@dyson.com on 18/06/2023 16:19, stating that the guarantee for my V11 is active. The email also stated the Serial Number of the V11. On 20 June 2023, when assembling the V11, I checked the actual serial number by removing the battery on the V11. Unfortunately, the serial numbers on the email and on the V11 did not match. So, I called Dyson and spoke to Lorna at 16:35 on 20 June 2023. She was not concerned about this discrepancy and when I insisted that Dyson investigate the discrepancy, she suggested that send a WhatsApp message to Dyson. Due to lack of exposure to WhatsApp, I preferred to use email. According to Lorna, WhatsApp is the only medium to interact with Dyson for such matters.

4712

1 year ago

Ben980New Member

posted in General discussion

Dyson Australia - Shocking Customer Support around the v11 outsize - Any suggestions?

Our V11 outsize was not functioning correctly from day 1 and it needed a new wand attachment, subsequently 1 month later the same thing happened. this time we were told it was the cyclone and we waited a month for the cyclone to arrive, when it did arrive it was the wrong colour. we then waited 13 months for the new one to arrive, when we took the Dyson to the store to have it replaced, they said there was an issue with the wand and the new cyclone, and they would have one with us within a week, 5 weeks then pass when they ship us a bright gold V15 wand (which is longer in size and no longer fitted into the wall mounted adaptor) they then said we “would” then changed that to “should” be able to get a different model as a replacement, as this model clearly has issues and after reading the forums there are many other users who have had the wand issue (clearly from the outsize being to heavy for the standard wand and wand coupling), then suffer with the stock problems and waiting times..

540

1 year ago

EilishNew Member

asked in General discussion

Dyson v6 animal pro + - Charging Issue - Help!

Hi all, she just started by herself and wouldnt turn off. Took her apart, cleaned her, let her dry fully, charged her, wont turn on and blue light flashing under max button. Please help.

2161

1 year ago

Jaysta10kNew Member

posted in General discussion

Cordless v8 absolute - Poor Runtime

Hi all just purchased the V8 Pet Cordless from Argos yesterday and must say it’s absolute garbage the battery life is shocking 5 mins usage after a 5 hr charge its very heavy to hold for my wife who has RSI and you have to keep finger on the button to operate it what is that all about why is there not a basic on and off switch! I will be trusting this to Argos on Monday for a refund as it’s NOT fit for purpose and an absolute con at £330 for general usage time of around 5 mins after a 5 hour charge!

1621

1 year ago

MrCordRookie Member

asked in General discussion

Poor customer service response to an expired warranty - Pulsing stick vac

in the ten years I have been a Dyson owner, I’m now on my third vacuum (go figure). My current is a V11 Gold Absolute which cost me £699 in January 2020. The vacuum within the last couple of months has began to turn itself on an off at whim EG when I removed it from it charger the motor starts and will only switch off once I replace it onto the charger. So, having had previous very good experiences with Dyson I decided to report the fault yesterday. I appreciate its outside its warranty but the Customer Service adviser told me the reason its no longer performing is that the vacuum is ‘Old”. Sadly I now feel Dyson products are no longer built to last. Its time to move on to a more reliable brand.

1531

1 year ago

KatherinePNew Member

asked in General discussion

Ordered a replacment head but broke in less than 2 years and no help

Im so dissapointed by the lack of support which Dyson is known for! I ordered a replacement turbine head for my dyson big ball aiminal vaccumm less than 2 years ago and again it has broke. I have a second cordless vaccumm for my kids daily spills and accidents so I only use the big ball once per week for thorough cleaning, yet the part has failed me twice now. I rang up and they told me the part is out of stock and suggested I just go to try frind it from a 3rd party. Ive been buying dyson for many years now but feel its no longer a quality product and the service is poor. Im now left with the decision to possbile just give up continuing using dyson altogether instead of buying replacements for it every 1-2 years

371

1 year ago

DavnicNew Member

asked in General discussion

V11 Absolute - Constantly blocking - Can anyone help?

Hi, hope someone can help. I've had plenty of dyson vacuum cleaners without issue. Then I got the V11 absolute. Anyone help me understand why it blocks with what seems like the smallest amount of dust. The boost function is useless, lasts about 5 seconds before saying its blocked, has been like this from about a month old. Had it serviced, have replacement filters that we clean constantly. Can only use it on medium power and that's not very powerful. Just doesn't seem up to the most basic tasks. Had two new head units since new, still terrible. Have other dyson products which are fantastic and previous vacuums have always been great.

81803

1 year ago

bucksplitRookie Member

asked in General discussion

Cordless V15 Filter Error Message - Help

I've read that this is a common problem, but I've tried all the solutions and am still getting repeat warnings that my filter needs changing. I dried the filter out completely in our airing cupboard and checked that the dust drum was empty and all the parts/filters cleared of fluff. When that didn't work, I replaced the filter, but again got the same warning animatic. The machine has worked brilliantly until the last week and is still under guarantee. Is there anything I can still do, or should I request a replacement/repair?Many thanks in advance for all advice.

10622

1 year ago

FlossieRookie Member

asked in General discussion

Dyson Cordless v7 vacuum cleaner - Comparisons question

Hi all, can someone tell me the difference between the Dyson v7 advanced (red) and the v7 advanced origin (blue) stick vacuum cleaners?

23853

1 year ago

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