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260 Posts
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heidi.ferrariNew Member
asked in General discussion
dyson corrale not holding charge

Had my straighteners just over 2 years now charge inly lasts around 5 minutes without cord being attached - any ideas?

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15 days ago
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Swickham1502New Member
asked in General discussion
Viewing the full results of my robot vacuuming today

How do I remove the create restriction button that is overlaying the robot results map view in the Mydyson app

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16 days ago
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TonySimpsonNew Member
asked in General discussion
Wrong spare part sent - Internal hose for Dyson small ball

Hi,The internal hose on my Dyson small ball is full of holes, so I ordered a replacement from the Dyson website - the part number is 968702-01.Dyson sent me a different hose which does not fit my machine. I contacted Dyson via the online assistant and they sent me a second replacement hose. Unfortunately they sent the wrong hose, it looks like part no: 924796-02.  Looking at the connection, the original has a curved bottom whereas the spares are square. This is the correct part: 968702-01and this is the replacement part sent by Dyson: 924702-01  Can anyone help me resolve this issue please ?Thanks,Tony

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16 days ago
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AdewanNew Member
asked in General discussion
PH04 unit - water tank depleting quickly

Just bought the PH04 unit last week. I've been running the purifier and humidifier on auto mode. Run the unit only at night to morning when I'm in the bedroom (totalling ~9 hours). However it looks like the water is depleted ~70% by morning. Was under the impression it should last about 36 hours. Confused why the water is depleting that quickly. Humidity level is around 43% so don't see that as an issue.

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17 days ago
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cpetrasNovice Member
asked in General discussion
HP07 keeps shutting off

I have the HP07 running in auto mode. I've noticed that it will shut itself off. It's been in service since October, just checking right now and the filter is at 89%.Typically I'll use the app to put the device in auto mode. Some time later I'll notice that the unit isn't running. Looking at the app the unit is shown as off and the air quality usually isnt at the target. Pressing auto will bring it back to life.Is there a way to keep it in auto mode? 

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17 days ago
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PerkyNovice Member
posted in Ask the Community
What is your favourite Dyson product?

What is your favorite dyson product?

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17 days ago
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MeleKNew Member
asked in General discussion
where is my replacement vacuum?

I have sent and received confirmation that a second defective Dyson V15 detect vacuum was received by the “warehouse“. They said several times it will be sent out within 15 days. I have yet to receive any kind of notification that a vacuum has been sent. They say the exact same things every single time I call Customer Service. I am very tired of this as it was not a cheap vacuum…as everyone knows. I have not had a vacuum now for several weeks. This is the second defective vacuum with the exact same problem as the first defective vacuum. I just need a vacuum. Dyson has the defective vacuum, they have my money that I paid for the defective vacuum and I have nothing. Where is my vacuum? Where is Customer Service, what is really going on?

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17 days ago
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Keviin1New Member
asked in General discussion
horrible experience with a product return

 We had a problem with a Dyson machine that was not working they sent us a battery which did not solve the program they agreed to send us a new machine they just asked for us to return the product which we did in October. we confirmed it was in their Texas warehouse. They said we would receive the new vacuum in 15 business days we contacted Dyson  customer service at an international call center the agent who received the call said they had the machine and had a probe, in the wharehouse locating a number and that they would respond. 20 days later and two escalations. the customer team is unprofessional and never resolved the problem. 

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18 days ago
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AlbertNew Member
asked in Ask the Community
How to get my refund ?

Hi all, I’m wondering whether this is a common problem with Dyson not giving me a refund after returning an item ( request number 42649021 )I chat with customer services many times now and they promised that they will process the refund, escalate it to their accounting team, etc etc but no actual refund received. Is this a common problem? I really don’t know what else I can do because every time I call their customer services, they will ‘escalate’ it but there is no action. 

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18 days ago
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Cyclone54New Member
posted in General discussion
Customer Service what a joke.

I purchased the top of the range stick vacuum cleaner. 10 days before Black Friday sale.I paid over $1000.00 dollars only to find that Dyson had discounted the cleaner to under $900.00.And as this was a present to my wife I had it shipped to her in her name (we live together) Contact Dyson and you guessed it run a round you wouldn't believe, I'm not the registered person give us your wife's details,(did). No we can not do anything for you we need wife's phone number (given). More bull shxx. Now they want photo of sale advertisement. Guess what Dyson have removed it. No customer service only ask for more and more details all I wanted was an answer to the price differences and why would you not pre warn a person about price drop being so close to there black Friday sales. Even better offer a coupon for discounted accessories or partial refund on original purchase.

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18 days ago
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richter5New Member
asked in General discussion
HORRIBLE CUSTOMER SERVICE

Dyson customer service is the worst. I recently order an overpriced hair wrap. When it shipped my order was updated with UPS tracking. Based on UPS tracking, the item was to arrive by 3:45 pm today. I had to change my plans to be away in order to be home so that it wouldn't be on the front stoop all weekend. UPS never updated the tracking until 5:00 pm saying it would not be delivered on Monday! When I call Dyson and endured two over seas representatives, one a manager, I was told that it was within the shipping window. They did NOT understand the point. It was witihin the 7-12 days but it had shipped and the information they provided me from their carrier was completely bad information and no updates until AFTER it was to be delivered. I asked for some compensation for this HUGE inconvenience that messed up my entire weekend and got answers read from a script. I would have gotten further speaking to AI. I will NEVER order another Dyson product and give this company a 1 out of 10 ratin

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18 days ago
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alemontferNovice Member
asked in General discussion
Puerto Rico Scam

Do you live in Puerto Rico and want to buy Dyson? My advice is just don't. Here's the experience of many puertorriqueños including me.You buy a very expensive product in Puerto Rico, purchased locally, that says it comes with a nice warranty, but does it? Well, Dyson just refuses to honor the warranty of my Vacuum... why? Well, because they decided to change management, change processes and close the warehouse that ships to Puerto Rico without any notice to their new or existing customers so that they can take your money and tell you woops, I'm sorry, you are on your own, when the machine breaks down.I have called, emailed and escalated the case multiple times since September 25th and they just repeat the same thing over and over, no shipping to Puerto Rico.Dyson, I want you to understand, you are deceiving customers in Puerto Rico by taking their money for a very expensive product that has a warranty to then refuse to honor it and ship the parts. This is, in my opinion, false advertis

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18 days ago
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Cloud1125Rookie Member
asked in Ask the Community
I can not login dyson from my google home

 

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18 days ago
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TR-2025New Member
asked in General discussion
Poor Manufacturing Quality of AirWrap

 I bought an airdrop from [Costco Canberra] in Sep. 2024, my daughter had one which was bought from David Jones and still works beautifully. The new one on the other hand is manufactured with very poor quality, one can see the difference immediately, the attachments do not slide easily.Now this is not a repair issue per say, to take it to a service centres.Any advice on how customers have dealt with poor quality Dyson products.  

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19 days ago
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TGL86Rookie Member
asked in General discussion
Dyson the low reach adaptor fit Gen5detect?

Hi, wondering if the low reach adaptor is compatible with the Gen5detect model? Part no. 971435-01 Thanks.

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19 days ago
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Evelyn AyersNew Member
asked in General discussion
PDF of instructions for V11 Outsize Wall Dock

We just purchased a V11 Outsize cordless vacuum which was refurbished by Dyson.  The user manual and the instructions on the docking station are missing from the box.  I downloaded the user manual from the website and watched the video for the docking station.  The first instruction on the video is to look at the docking station instructions and read them.  In those instructions are how to measure and set up the station on the wall.  As I don’t have those instructions I can’t read them.  Does anyone have a pdf of those instructions or just a general description of what the measurements should be for putting the docking station on the wall.  If not I’ll get the tape measure out and work it out but it might be helpful to know what the instructions say?  Thanks.

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19 days ago
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TerrieRookie Member
asked in General discussion
How to get resolution? Most FRUSTRATING experience with Dyson!

I purchaed a Dyson vacuum cleaner. Within the year (under warranty) it stopped working. I was instructed to buy a new body (unaware of the warranty coverage, this was out of pocket). When this did not solve the issue I was sent a new battery (which took weeks). Unware that the only place the original serial number is is on the original battery we threw away the original, replaced the battery, and after a few days charging when it still didn’t work I again contacted Dyson. I was told that I now needed to send the whole vacuum back to Dyson. I was issued a prepaid lable, however, as I live outside of the US I paid $200 to get the box to the states then sent it using the lable Dyson provided. All of this was frustrating thus far, but this is where the real debacle begins.My box was received (USPS confirmation) on 11/14. I was told repeatedly the replacement would ship any day. Finally this Monday after many calls I was told that A. the product is permanently out of stock (aka would never

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19 days ago
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MoonwrapRookie Member
posted in General discussion
Hair Screw tool velvet strip coming off after 1 hour of use

Does anyone know the correct glue that Dyson use to glue the velvet strip on? On my brand new hair screw tool it half hanging off after about 1 hour of use. Dyson customer support are unable to tell me the type of glue and suggest returning it.  But I can see online this is a common issue with this attachment and I don't want to get into a cycle of replacing it one after the other... 

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19 days ago
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Silver Level Contributor
Heyhey88Silver Level Contributor
asked in Ask the Community
TP09 Software update has stopped sensors working

My TP09 auto updated to version ECG2PF.07.03.000.0020 but all sensors have stopped working apart from temperature but that is also incorrect as it’s reporting -2. You can see the severe drop after the update was applied. Is anyone else seeing this?  

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Silver Level Contributor
19 days ago
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BasakRookie Member
asked in Ask the Community
Gen5 Detect Absolute Guarantee Date and Motorhead not working properly

We recently purchased (November 22nd) Gen5 Detect Absolute but the motorhead does not work as expected. It starts normal, but when I stop moving while the machine is still working, the motorhead stops spinning. It doesn’t start spinning unless I turn off and on the device again.We tried the other heads as well but they work without a problem (don’t stop and continue spinning). I think this is not a normal behaviour. We contacted dyson customer service and they told us the motorhead part is not in stock and we should wait for them to notify us when the part is again in stock, but they dont know when it would be. What do you recommend doing? In addition to that, when customer service registered the device, the purchase date was shown as September 3rd which is weird. Is there any plausible explanation for that?The worst case scenario we could think of is that this device is refurbished and re-sold without any notifications and the purchase date is the previous owners’ purchase date. We’d

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19 days ago
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josh211New Member
asked in General discussion
i cant handle customer service

I bought a Dyson Big Ball Allergy Plus worth $700 - year ago. The carpet head attachment has stopped working completely and I have A LOT of carpets. I contacted customer service in August; they told me the part wasn’t in stock but when it was, I’d be notified and it’d be mailed to me.Well I waited until October and still nothing. I contacted them twice and they kept saying the piece hadn’t been restocked, now, my hose was going and the general wood floor attachment SCREAMS whenever I use it. I told them this and they offered me a full exchange but that my version wasn’t in stock so they’d send me a Big Ball Total Clean that they assured me was as good as my current model.i have been long rolling mg carpets the whole time during this by the way.Anyways, I said sure. They said they would arrange to have a box for my unit to be at the Purolator Center and I just needed to bring my into with the label and ship it. I drive across town to Purolator where the service agent there tells me ther

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20 days ago
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Tash11New Member
asked in Ask the Community
WashG1

Hey guys, I just purchased a new wash. G1 mop as I was mopping for the first time. I noticed it was leaving foam residue all over my timber floors. Once it was drying it was becoming dirty streaks. tried the self cleaning option? And on the side of the machine or soap residue was coming out of the unit? Can I please have some advice or how to solve this issue?  

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20 days ago
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L MRookie Member
asked in General discussion
STOP HOLDING MY MONEY! GIVE ME MY REFUND!

Almost a month after Dyson received my machine, still no refund! Countless promises over the phone and on line chat but I still haven’t received it! From reading posts by others, I know that this is not just happening to me, but to so many.I guess this is Dyson’s business model! I will keep this in mind, next time I need a new vacuum! 

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20 days ago
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djcurrierNovice Member
asked in General discussion
Has the colour of the dock for the Dyson 360 Vis Nav robot changed?

I just received my Dyson 360 vis nav and noticed the dock that shipped with my unit doesn’t match to color of the robot. On the Dyson product page it shows the dock matches the robot. The dock it came with is a greyish color; is this normal or did it ship with the wrong one?[Moderation edit - title updated]

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20 days ago
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AEL5Rookie Member
asked in General discussion
issues connecting and setting up my new airwrap id to app?

Is anyone else unable to connect their new airwrap ID to the app? Mine is unable to detect the device and when I try and enter the device ID manually, it says that it’s not compatible (even though it is). I had to chat with support 3 different times and go through a ton of troubleshooting for them to issue a replacement. Super frustrating when I paid so much money for it! 

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20 days ago
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