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HinnaNew Member

asked in General discussion

Airwrap is not working for my hair texture

I have had the airwrap for about 6 months now, and I am struggling with it. I have thick hair and a lot of it. It’s not curly but more wavy and very frizzy. I have tried different products and methods but the air wrap just leaves my hair poofy and frizzy. I always have flyways that I can’t take. The style also doesn’t last for me. If I use the barrel it only lasts until the end of the day. If I use the round brush again it only lasts until the end of the day. And I can never get my hair to be smooth and shiny like I can with other heat tools. Help!!

11 days ago

Sarah TRookie Member

asked in Ask the Community

Where can I find Dyson authorized distributors'/resellers' list? Is there any application to become a Dyson authorized reseller/distributor?

Hello,I'm interested in purchasing Dyson products and want to ensure that I'm buying from reputable sources. Could anyone kindly provide me with information on where I can find a list of Dyson's authorized distributors or resellers?Additionally, I'm curious if Dyson offers any programs or applications for individuals or businesses interested in becoming authorized resellers or distributors of their products. If anyone has insights or experience in this area, I would greatly appreciate any guidance or information you could share.Thank you in advance for your help!

11 days ago

elooNew Member

asked in General discussion

gunnercNew Member

asked in General discussion

big Big BIG HUGE BRUSHES desperately needed

Dear Dyson, Lets talk about round brush / attachment size. If you double the size of your largest round brush, you’ll be getting close to what women need. I’m talking AIRWRAP attachment, and regular blow dry brush. I have baby-fine, shoulder length hair, and can only get volume into my hair if I use a huge barrel brush. Please bring out a HUGE brush ASAP!

12 days ago

Laura McCulloughNew Member

asked in General discussion

Serial number easy to remove

My hair dryer on/off switch stopped working. I purchased it 15 months ago. I took off the tag with the serial number because it was annoying. It is still under warranty and I have the receipt. Dyson customer service said they can do nothing because I removed the tag with the serial number. I bought this dryer to test for my YouTube fans. I gave it a great recommendation but now I am hoping people didn’t purchase this off my review. I will talk different about this product in the future. I also live 2 hours from a center than can fix it so that is not an option.

12 days ago

hdzdh1New Member

asked in General discussion

corrale problems

Hello,I am just curious to know if anyone else is having the same problems I am having? I have had to exchange my Coreale at least three times now because the cord stops charging or there is a short that won’t hold the cord in place. I use my flat iron every single day and the magnetic thing isn’t holding anymore. This has happened 3 different times! It’s frustrating that this is a $500 flat iron and I constantly have problems with it. I love the way it styles my hair but it’s frustrating that it won’t stay plugged in! I have the air wrap and the blow dryer, obviously no problems with those.. Any suggestions or ideas would be greatly appreciated!!

12 days ago

Butla360New Member

asked in General discussion

filter not sealed after replacing a trigger

Hi, i have a problem with my dyson v10. After replacing a trigger because it cracked, vacuum stopped working and shows filter not sealed on screen. I tried everything and it still doesn’t work any ideas?

12 days ago

KMAYNE84New Member

asked in General discussion

V11 Animal saying airway blocked

I have a Dyson V11 animal cordless and it says that the airway is blocked even though it isnt. I have cleaned the machine, checked for blockages and changed the filter. What else can i try?

12 days ago

Clarelou80New Member

asked in General discussion

tap icon on screen, pure humidify & cool autoreact fan

Please could anyone help, I’ve spoke to dyson online chat & they recommend a new part but machine is still saying same.when I take the water tank out & fill up (keeping all top dry) and put back into machine, after turning power back on a tap icon comes up on screen, this is pretty much a new fan. When speaking with Dyson chat the told me the pump column needed to be replaced, today they have sent me another brand new one, and after filling water tank in inserting in machine after powering it back up the tap icon comes back on ? Has anyone had this, dyson was telling me last week that this new part would 100% fix the problem but it doesn’t seem to have, has anyone else had this fault ??

12 days ago

joenni.abreuNew Member

asked in General Discussion

Why do headphones only come in one ugly color?

As amazing as the features of the Dyson headphones sound, the color alone is enough to prevent me from purchasing. Why can’t Dyson create headphones in a variety of colors? Personally, the Blush/Copper color that the new hair tools come in is absolutely beautiful. Why not make pink headphones as well? I’d purchase those in a heartbeat. Any thoughts?

12 days ago

Claire.cnsNew Member

asked in General discussion

Dyson Airstrait Launch

Hello everyone!My name is Claire, and I'm currently pursuing a Master of Science in Marketing Management in the Netherlands. As part of my coursework on 'Marketing of New Products,' I'm delving into an in-depth analysis of Dyson's strategic and tactical decisions regarding the launch of the Airstrait.I'm reaching out to this knowledgeable community in hopes of gaining insights into Dyson's decision to debut the Airstrait in the U.S., Mexico, and Canada before rolling it out to the global market. Is it possible that these markets served as initial testing grounds for the product? What factors might have influenced this phased approach to the launch? Or are there other reasons behind it?Any perspectives, information, or resources you could share would be incredibly helpful for my assignment. I may be shooting in the dark here, but I thought this community would be the perfect place to seek such specialized knowledge!Thank you in advance!Warm regards, Claire

12 days ago

NishDRookie Member

asked in General discussion

Same values for PM 2.5 and 10 on device as well as app

I recently bought a TP09 purifier and the PM2.5 and PM 10 readings are always exactly the same. It dies not seem to be an app issue, the readings on the device are the same. The device has been restarted multiple times as well. Does anyone know of a fix? Thanks

12 days ago

HopperNew Member

asked in Air quality

PM 2.5 and PM 10 always exactly the same

Just as the title says. Is this common indoors? I live in a ten story apartment.

12 days ago

ErgunszrNew Member

posted in General discussion

v10 animal no power

The vacuum cleaner was cutting out. We still tried to use it and caused damage.When we push the trigger button, only lights go on, no sound etc.Both website troubleshooting and call center agent recommended to replace main body and cyclone. (£105)I thought the problem might be about electronic part only (main body) and bought just that piece. (£49)it works now! Saved £56! Dyson should update the troubleshooting page or people should try replacing main body first before trying to replace whole cyclone and main body.

12 days ago

jdelgado73New Member

posted in General discussion

Faulty battery/charger

I just bought a new Dyson V15 Detect and I check it when it arrived, and it worked fine. Put back everything on the box. Few days later, when I was going to put it to charge, found that it stopped working. I am an electronics tech and it verified that charger was working correctly and verified the battery terminals. All good. Follow all Dyson instructions about resetting the system and nothing. Finished sending it back for a full refund. I will think again if I am going to buy again from Dyson.

13 days ago

Charles KempNew Member

asked in General discussion

Shelf life of V8 Absolute - Battery capacity

I bought our V8 Absolute in October 2017. It has poor run time and I can just replace the battery. However I don’t want to replace the battery and find that I need to replace the machine as they donlt last that long. It gets average use and is not mistreated or mishandled!

13 days ago

ProductThatFrustratesMeNew Member

asked in General discussion

Product and Service disaster

I live in Cyprus and bought a Dyson V8 in the summer of 2022. One week after my purchase, it broke. I took it to my local provider and they fixed it within two weeks under the warranty. However, a year and a half later, it broke again. This time, the battery lasted only 30 seconds on high mode. The service technicians tried to convince me that it was normal, but it clearly wasn't. They agreed to "research" the issue, and later confirmed that there were indeed issues with the battery that needed replacement. That was one and a half months ago. I attached a photo as proof. Since then, I have received no calls from them. Yesterday, I called, and they promised to return my call but didn't. Today, I called again only to hear that they still don’t have the battery. It’s been a month and a half. Now, my only option is to share this story here and hope that Dyson will take notice. Wil you Dyson?

13 days ago

CurlyBeeNovice Member

posted in Scheduling, mapping and zoning

Mapping issues on the 360 Vis Nav

I’ve had a Roomba in the past and hated it, so I was excited to finally get a Dyson, having bought my first Dyson vacuum in 2006. I expected the mapping on the Dyson to be top notch. Last night, I mapped our home, and this morning I tried creating a map. Our home has angles, so not everything is on a 90-degree layout. There is no way for me to put a separation at a 45-degree angle. Rotating the separation is only at 90-degree angles. With the Roomba, we could isolate our kitchen for a daily cleaning, but there is no way to do this without adding 45-degree separators. This also means that our cleaning routine over FIVE AND A HALF HOURS to clean the living room and kitchen together? Dyson, will you be adding the ability to create 45-degree angles in the software? If not, this vacuum is completely useless in our home. Here’s the Roomba map with angled zone dividers:

13 days ago

paulshearsNew Member

asked in Ask the Community

I keep getting Emails from Dyson telling me that a product is now in stock, but when I try to order it, it is out of stock. The helpdesk cannot explain why this is happening. I have had two more Emails today from Dyson on this.

I keep getting Emails from Dyson telling me that a product is now in stock, but when I try to order it, it is out of stock. The helpdesk cannot explain why this is happening. I have had two more Emails today from Dyson on this.

13 days ago

keriahNew Member

asked in General discussion

Matching parts for my vac. - Dyson Cyclone V10 Absolute (Copper)

I have the accessories (& wall mount) for a “Dyson Cyclone V10 Absolute (Copper)”. I know this is the model because it also had the manual, with the sticker giving the Serial Number, and when I registered it this was the model that was identified.However, when we got all these parts, the main body and charger were missing. Now I’m on a hunt to replace these. I’m finding various body units that appear similar but different labels are used with them. Some say “V10 Animal” - others say “V10 (Model SV12)”.Will any of the “large canister” bodies that are identified as “V10” work with my parts??

13 days ago

forkasRookie Member

asked in General discussion

My Negative Customer Service Experience with Dyson - Wall Dock Installation Issue

Hello everyone on the forum,I would like to share my recent experiences with Dyson's customer service, which unfortunately turned out to be very dissatisfying. Since December, I have been trying to solve the problem with installing the wall dock for my Dyson Gen5 vacuum cleaner, but unfortunately without success.After the initial installation, I encountered a serious problem that prevented me from using the device freely. Despite multiple requests for help, I was ignored by the company. It is a known problem described here on the forum and is due to the fact that the manufacturer did not anticipate that the location of the docking station would change. However, this was not indicated in the instructions, which I find unacceptable.I've been told I have to wait for parts, and it's been over five months and no one can say how much longer I'll have to wait for a simple plastic part.What's worse, I learned that other docking stations are available, and offered as addition to Dyson Gen5 for

14 days ago

Bhavya0301New Member

asked in General discussion

Using dyson bought in US in India

Hello, I bought my Dyson in the US and I am moving back to India. I bought it last year August. Is it possible to exchange it for the one that works in India, or maybe get it exchanged in India. what are my options? Thank you :)

14 days ago

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