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  • 875 Posts
  • 1,768 Replies

875 Posts

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Anonymous
published in Ask the Community

Festive Decoration - IdeasSPOTLIGHTED POST

Hello everyone!My dear darling wife is Dyson mad!This year she’s planning on decorating the Dyson’s for Christmas! Tinsel wrapping on the cordless dock, a bauble between the purifier amp!We’d love to hear and see what others have done in previous years or are even planning this year! Kirby 🎄🎄🎄 (Converted to Featured Article)

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1 year ago
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GatisRookie Member
asked in Ask the Community

Dyson App - Showing as not available in my region

Unfortunately Dyson app isn’t available in Latvia. Error - App not available in your reagion. How to deal? Needed for dyson tp09.  (Edited by moderator – Tags added/Title amended) 

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1 year ago
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andyarbonNew Member
asked in Ask the Community

Dyson V7 Motorhead Sometimes Not Charging Properly

My title pretty much explains the issue. I have a Dyson V7 Motor Head, recently it started not holding charge but only sometimes. Sometimes it charges to full capacity and I get 20 to 30mins cleaning out of it as I have always done so I know the battery is still good. However, sometimes it seems to charge (takes just as long with lights on in the charger) but then claims to have run out of charge after less than 1min of use (stops running and blue light flashing). This seems to happen almost every-other time I go to use it, there is no one else in the house so I know no one else is using it, any idea what could cause this?

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Charliebrown
Gold Level Contributor
1 year ago
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eurimeRookie Member
asked in Ask the Community

Contacting Dyson for repair - Mailing My Dyson

Hello,Are there any steps that are necessary to mail in a Dyson vacuum to a service center for repairs?Will it cost us money to mail it in or is there some label we can print to put on the package. Thank you (Edited by moderator – Tags added) 

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1 year ago
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KatrinaCNovice Member
asked in Ask the Community

New Airwrap Accessories

I ordered one of the new Airwrap Long Barrels on August 3rd and have still not received a tracking number.  Why is this taking so long?

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Dyson Community Moderator
Community Moderator
1 year ago
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CiaranKRookie Member
posted in Ask the Community

Very Bad Customer Service - 8 weeks waiting on a Part

Hi,How do you make a compliant? I have spent 8 weeks on WhatsApp and Phone calls.  Wrong replacement head sent out Then a Connection Piece sent out - Didn’t fit I have now been onto 3 different CSR, all promised the correct part will be sent out. Nothing has arrived Thanks

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1 year ago
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adf1729DyNew Member
asked in Ask the Community

Up-top tool - Accessories

I have a Dyson Small Ball Allergy corded upright vacuum cleaner.I want to buy the up-top tool ,https://www.dyson.co.uk/support/journey/tools/917646-01.Will the up-top tool fit my model? It is not clear (to me) from the pictures and descriptions whether it will lock into the end of the hose.

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A
1 year ago
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MartinkakRookie Member
asked in Ask the Community

My refurbished V11 stopped working after a year

I bought my V11 7/21 as refurbished. I registered it online right away. I have a small space and needed something powerful but small. It is not as powerful as my old Electrolux, but I like a space saver. I used it 10 min max three times a week. Battery is always full when returning to a charger. 4 months ago the vacuum started working by itself when I removed it from charger and stopped only when put back . Not responding to me pushing a switch. A month ago it died . Not charging, not working. The Dyson suggested sending me a new battery. A couple days later, I received an email saying: Thank you for registration your Dyson, your warranty expired 01/04/22. I registered my vacuum 7/21 . Got email about registration today, because I need help with not working item. Originally it says 2 years warranty. Anybody has a similar experience?

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Community Moderator
1 year ago
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StepperRookie Member
asked in Ask the Community

Cordless - Battery immediately drop first digit on trigger pull

Is it common for a full charged battery, about six months old, to immediately drop the first digit on trigger pull? (Edited by moderator – Tags added)

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J
Silver Level Contributor
1 year ago
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RoccoPRookie Member
asked in Ask the Community

PH03A vs PH04

I know the PH03 does not purify Formaldehyde as the PH04 does but does the PH03A purify Formaldehyde?  I’m asking this because I was told at a Dyson repair shop that the PH03A is just a PH04 without the WiFi board.  Is that true?  If so then the Formaldehyde processing should be there.  Can anyone confirm this? —Rocco—

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J
Silver Level Contributor
1 year ago
A
abhayjeetsehdevNew Member
asked in Ask the Community

AQI report

Hi, Is there any way to download the online Air Quality Monitoring system report from dyson-Air Purifier? I want to see the trend of AQI in house.  (Edited by moderator – Tags added) 

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1 year ago
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JeffroRookie Member
asked in Ask the Community

V11 Cordless Absolute Vacuum - Power switching off/on

I have owned a V11 for 3 years and it has just started to give me problems.  It was initially cutting out and not charging, I followed the steps on the Dyson Support pages and concluded that I needed a new Main Body & Cyclone, which I purchased about 2 weeks ago.  Everything seemed fine for a week but was not charging correctly so I have replaced the battery only today.  It is not charging properly - the blue LEDs come on for approx 10 seconds then go off for approx 20 seconds then come back on for 10 seconds and this cycle just repeats itself.  I have removed it from the charging holster and plugged the charger into the V11 directly but it is still the same.  Can anyone suggest what the problem might be? (Edited by moderator – Tags added) 

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J
1 year ago
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kaisanzzzNew Member
posted in Ask the Community

Thoughts on UV sanitisation feature on the Dyson 360 Heurist?

Hi, am a new user. With the outbreak of Covid19, been seeing alot of advertisements of the sale of UV sanitisation robots. Am a proud owner of the Dyson 360 Heurist, but was just thinking if it be a great idea if there is an addition feature of UV sanitisation added to the robot. What are your thoughts? (Edited by moderator – Tags added) 

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Stuart
Dyson Community Manager
1 year ago
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HarleyGuyNew Member
posted in Ask the Community

DC4 Animal - Ordering Spare Parts

Hello all, I’m very good at repairing Dyson vacuums. I have 14 various models right now. However, I’m a bit of a klutz and in trying to clean my DC14 Animal, it slipped and cracked the cleaner cover. I can “weld” it and repair it that way but I’d prefer to buy a “used” cover. Mine says DC14 Animal on the front. It’s medium to dark grey and I’d like the exact replacement if anyone out there has one they’d like to sell at a reasonable price. Thanks! (Edited by moderator – Tags added) 

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1 year ago
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queondagueroNew Member
posted in Ask the Community

multi floor 2 on tall/thick carpet

We have a dyson multi floor 2, less than one year old. It works fine everywhere except on one rug in particular, which is too thick or too tall. The head does not spin when vacuuming the rug. Without the spinning head, dirt just stays trapped in the carpet. I tried vacuuming the rug with just the wand but it’s very time consuming and doesn’t clean as well.I saw a video on YouTube where a guy improvised by putting some orings around parts of the plastic head. This just seems ridiculous to me. I bought the “multi floor” model because I thought it would work well on all of the types of floor in our house.How can I get the multi floor 2 to work properly on our tall/thick carpet without hacking it?

2
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1 year ago
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dwondaRookie Member
asked in Ask the Community

Dyson product reviews…

Hi everyone, was hoping someone could tell me how I could write a product review on Dyson’s website. Thanks!

2
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1 year ago
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WillieWattNew Member
asked in Ask the Community

Broken part on Ball Animal 2

Broken partHi, I’m trying to identofy this part which has broken on my Ball animal 2.  Any ideas? (Edited by moderator – Tags added) 

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1 year ago
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ChoranNovice Member
asked in Ask the Community

Reading Calibration Question - VOCs

Hello, We are monitoring VOC levels in a certain room since painting 3 weeks ago. Last night after closing the windows, the VOC readings in the room shot up to 5 and HCHO was 0. I tried to adjust the fan speed on my app and accidentally powered off the machine, but I immediately turned it back on. Since it was turned off though, for the past 8 hours the VOC levels have been 0 and the HCHO levels went up to .020. Why is it telling me no VOCs are present now but Formaldehyde is? I am confused and this makes me not trust the machine, which we are using to monitor our future nursery. We are using the PH04 model.  (Edited by moderator – Tag and Title amended)

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C
1 year ago
A
Anonymous
posted in Ask the Community

Above and beyond customer service

Hi everyone! I just want to say a massive thank you to Dyson UK for excellent customer service.My in-laws had a problem with the head on their vacuum, and although it was just out of warranty they very kindly replaced it within a week.To see this level of trust from a brand these days is huge in my book, especially when considering the cost of living crisis for so many people. A big thank you from one very happy family. 

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Charliebrown
Gold Level Contributor
1 year ago
A
Anonymous
posted in Ask the Community

The Dyson App - Re-engineered

The Dyson Link App vs MyDyson AppIf you’ve seen some my previous posts, you’ll be use to me leaving feedback and my opinion about Dyson. Tonight is no different! Allow me to set the scene. There I was, drinking a cup of earl grey, planned the Purifiers heating schedule for this coming weekend and what should pop-up but a notification stating the Link App has been re-engineers. This wasn’t just any notification, one that I’d usually dismiss as a nuisance, but one that made me take notice. It showed we can now add their hair care and floor care machines. Wanting to test this, I went on the hunt for our Cyclone V10.The method of add a machine isn’t dissimilar from that which I followed for the Robot and Purifier, with one small frustration, it seemed to search my local wifi network for a machine broadcasting. Only after failing this search did it provide me an option to add my V10. Once added, a plethora of new option became available. Set up, maintenance and accessory videos at my finger

3
Stuart
Dyson Community Manager
1 year ago
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K-BombNovice Member
asked in Ask the Community

What's the difference between the Dyson Pure Hot +Cool™ purifying fan heater HP00 & HP03 models?

Hello,I own a Dyson HP04 and am very happy with the unit. I’m looking to buy another and noticed there’s a HP00 and HP03 model on the market.I was hoping someone could tell me the main difference between the HP00, HP03, and HP04?Thanks,Chris. (Edited by moderator – Tag added) 

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C
Silver Level Contributor
1 year ago
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DenalidadRookie Member
asked in Ask the Community

A01 Desk Fan filter?

I think I know the answer, but I want to check with the community before dealing with Support. Does the A01 Desk Fan have a filter that can be cleaned? The instructions do not address it and there seems to be no way to remove it from the base. (Edited by moderator – Tags added) 

4
C
Silver Level Contributor
1 year ago
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kerrnel90New Member
asked in Ask the Community

Should my Air Purifier be quiet?

My HP04 makers a high pitched hiss, almost grating sound, when running. It is intermittent. Is this normal or should I get in touch with customer service about a warranty repair?  (Edited by moderator – Tags added) 

2
A
1 year ago
1
1327johnNew Member
posted in Ask the Community

Leaving feedback or making a suggestion

How do you go about making a product suggestion? (Edited by moderator – Converted to Conversation and Tags added.)

1
Stuart
Dyson Community Manager
1 year ago
DavidTaylor
DavidTaylorCommunity Superuser
posted in Ask the Community

Dyson Zone Q&A

Anyone heard or seen anything further on the new wearable tech from Dyson?I’d be interested in seeing a few user reviews and hearing a rough cost. David.  (Edited by moderator – Title amended) 

11
DavidTaylor
1 year ago
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