Visit Dyson.com Visit Dyson.com

- - Knowledge Base - Homepage

Community
Getting involved
Ask the Community

Ask the Community

Can't find what you're looking for on the Community? Ask it here!

861 Posts
1,746 Replies

When you subscribe we will email you when there is a new topic in this category

861 Posts

Recently active

Most replies Most views Newest first

RachRookie Member

asked in Ask the Community

PH01 humidity not working

HiI recently stated a deep clean of the water in my machine’s tank as prompted by the App, but accidentally cancelled it near the beginning. Since then the humidity function has been switched off on one part of the App, but on another part it says it still has ages to go til the next deep clean. I’ve tried taking the water tank and filter out and putting them back and doing a reset but nothing’s worked. Any advice please?(Edited by moderator – tags added)

2 years ago

lmidd22New Member

asked in Ask the Community

digits not showing on device

Hi there . I’m first to this device and this great community …. I’ve a question if I may…. My wife was pressing the buttons on our controller and now we have lost the numbers displayed on the circular screen. Can you help to get these back to the display pls . Kr Lee (Edited by moderator – tags amended)

2 years ago

SigLRookie Member

asked in Ask the Community

Managing devices in multiple homes

I recently purchased a PH03 air purifier/humidifier. It’s working great. I’m now considering buying one for my second home. In looking at the Dyson app, there doesn’t seem to be a way to setup multiple homes, even though I can add multiple devices. In this case, it’s of interest because the app reports local air quality conditions, and my two homes are in very different locations/climates. Have I missed something? Or can I only specify a single home in the app and all my devices are assumed to be in that single home? If so, that’s disappointing. I suppose that means I’ll have to manually change the home “location” depending on which house I’m in at the time.(Edited by moderator – tags amended)

2 years ago

CoopsRookie Member

asked in Ask the Community

Registering more than one machine in the app - How does it work?

Hi I have recently upgraded my older Dyson purifier hot & cool to the latest formaldehyde version. I now have 2 machines and would like to run both of the app but I can't seem to find a setting and the play store won't let me download 2 versions of the app.Can anyone offer a solution as I see this as an issue for the future when people upgrade they will keep the older machine or have more than one machine, upstairs and downstairs...(Edited by moderator – tags amended)

2 years ago

Anonymous

asked in Ask the Community

New PH03, deep clean needed immediately?

Good morning everyone, and Merry Christmas!I just unboxed a brand new PH03, shipped from Dyson, and set it up in Auto mode (fan and humidification). Within a few seconds, the on unit display requests a deep clean and the second button glows orange.I looked in the user manual and the icon I’m seeing on the display suggests a Pump Rotor Failure.I started a deep clean (suspicious that this is not the real issue) and now the on board counter display stopped counting down then it got to 59:50.I suspect that this unit is faulty, can anyone confirm?I can’t reach Dyson Support as it’s Christmas Day.

2 years ago

ElksNew Member

asked in Ask the Community

faulty sensor

I’ve tried multiple times now cleaning my air purifier tower the second style one and still I’m getting a 999 reading constantly, can anyone help me

2 years ago

MouhsineRookie Member

posted in Ask the Community

Can I use 1x Formaldehyde HP09 for both upstairs and downstairs?

Hello,I am new to this.Can I use my HP09 for both upstairs and downstairs while leaving the rooms doors open?(Edited by moderator – tags added) 

2 years ago

mmmRookie Member

posted in Ask the Community

Continous monitoring is on, but not working

I just bought a Dyson Air Purifyer, it’s been running for an hour now.In the app, in settings (“Your machine’s settings”) the “Continuous monitoring” setting is ticked on (the little circle is on the right and has a dark violet colour).However, in the main dashboard, I see no graphs and I get the message “No data has been recorded. You can check the status of continuous monitoring in settings.”.How can I “record data”?(Edited by moderator – tags added) 

2 years ago

MattBNew Member

asked in Ask the Community

Cool Link Fan Continuous Oscillation

My Cool link fan continuously oscillates, even when turned off!No response from the remote (other remote functions working correctly) and similarly, no response from the IOS app (oscillation button greyed out).I have changed remote battery and removed/re-added fan from my Wi-Fi(Edited by moderator – tags added) 

2 years ago

am38g10New Member

asked in Ask the Community

no airflow through air multipier loop on hot + cool fan

I have had my new Dyson hot + cool formaldehyde fan for about a week, but have noticed that I can’t feel any air flowing through the loop or out from the slit on the inside of the loop. Not sure if this is normal or my fan is faulty? cool air flows from the front of the fan, but if I block the air multiplayer loop with a towel or sheet the airflow remains the same.I would expect this to decrease the airflow if air was been multiplied. any ideas what is happening?

2 years ago

BecNew Member

asked in Ask the Community

24hr time

How can I change the settings so my air quality graph reads in 24hr time? (Edited by moderator – tags added) 

2 years ago

irrajuNew Member

asked in Ask the Community

air quality is not improving over time

I assume the filters catch the pollutants as the time progresses and reduces the pm* rating over time but I do not see that happening. The filters are clean as whistle after 3 days but the pm* rating keep going up everyday, it started at 30 on day one to 350 at the end of third day. I use HP04(Edited by moderator – tags added) 

2 years ago

occasiotarianNew Member

asked in Ask the Community

What is the humidity level in Auto mode?

What is the humidity level in Auto mode?(Edited by moderator – tags added) 

2 years ago

SaMRookie Member

asked in Ask the Community

Air quality during Night mode Hp07

Hi I have recently bought Dyson HP07 Hot+Cool for my home. It’s been four days. It’s working fine. But can anybody explain this to me that why the air quality starts dropping while night mode is on. And does the air quality ever reaches good or not. As when I switch to the night mode after using Auto mode, the air quality as per the app starts dropping to very poor.ThanksP.S. I am new to the community. (Edited by moderator – tags added) 

2 years ago

danrobertsNew Member

asked in Ask the Community

Pure Cool creating white dust

My Dyson Pure Cool is about a year old and it used to work great, now it’s creating a white dust and the pollutant readings are off. Any idea whats going on?

2 years ago

HaldexRookie Member

asked in Ask the Community

“Re-engineered” PH04

I recently purchased a PH04 as this appeared to be the most current model. However, I have not been able to find any info at all as to what has been updated. In fact there seems to be very little information in general about the technology in the PH series. It’s surprising given these are some of the most expensive products you can get from dyson. Does anyone out there have any insight as to what was changed for the PH03 and 04?(Edited by moderator – tags added) 

2 years ago

workerbeezNovice Member

asked in Ask the Community

Do you remove the film of the filter cartridge?

Hello everyone, First time owner of Dyson purifier fan TP09, during installation of both carbon HEPA filter I noticed a thin flim layer on the surface after removingfrom packaging, the question is:Do I need to remove it for optimal performance?Any advice would be deeply appreciated 🙏❤Thank you

2 years ago

CatefarrisNovice Member

asked in Ask the Community

no air from tower fan

Both of my Dyson tower fans have the same problem. No air coming out of the tower. The motor is blowing air but doesn’t come out of the blade. We have cleaned the blade and changed filter and cleaned the sensor. Some times one willl run fin for a few minutes and then stop.we have spent quite a bit of money on these two fans that are sitting idle at this time. please helpcathy f

2 years ago

rnakraniRookie Member

asked in Ask the Community

PH02 Water Pump

Hi everyone,I purchased a PH02 a while ago. Aside from making odd "rubbing" noises as the fans rotate, I have been getting warnings that there are issues with the water pump. Now all it does is report an empty water tank even if it is filled.Any ideas on what I can try, aside from purchasing a separate humidifier?Thanks!- raj(Edited by moderator – tags added) 

2 years ago

benjaminglanvilleNovice Member

asked in Ask the Community

HP04 high pitched humming sound whilst in quiet/night mode

I love my Dyson as a purifier/heater, but it’s always made an intermittent humming noise when it’s on low speed. It’s really annoying and I can only sleep in the same room if I use ear plugs. It’s not a very loud noise, just an annoying one that fades in and out all the time. Does anyone know what’s causing this?(Edited by moderator – tags added)

2 years ago

raj259ivNew Member

asked in Ask the Community

JjacciiNovice Member

asked in Ask the Community

Hot + Cool Formaldehyde Turns Off Randomly

Not sure what setting is causing this but my machine keeps turning off at random moments and during random modes. It'll be set to heating and then I'll realise the screen is off and it's no longer working after its been heating for 8 plus hours. There's no timer set on the app or anything unusual I can find on the machine. Is it just my wifi? Its stable enough for everything else to continue uninterrupted at the same time (streaming in particular). (Edited by moderator – tags added)

2 years ago

Page 34 / 35

Didn't find the answer you were looking for?

Feel free to create a new topic and post your question on the community.

Create a topic

Terms & Conditions Cookie settings

Create a community account to start contributing.

New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.

Username *

E-mail address *

A bit about yourself

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.