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Dyson cordless vacuums and wet cleaners

Dyson cordless vacuum cleaners and wet floor cleaners

1250 Posts
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KayNovice Member
asked in General discussion
Dyson unable to locate my order - Paid in full

Hino Dyson where is my money ?experience of my life call centre what’s app can’t find my order it’s a joke (Moderation Edit - Personal details removed/tags added) 

2742
K
1 year ago
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EdcolNovice Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V10 Animal - Seal in Clear Bin

V10 Animal - Dust/fluff is passing the seal into the upper part of the clear bin. This makes emptying the bin difficult and, more importantly, allows more debris into the fllter causing blockage. Anyone have the same problem and/or knows the solution, please? (Moderation Edit - Tags Added)

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1 year ago
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WillowOneNew Member
posted in General discussion
Bad Ordering Experience - January 2023

Yesterday I ordered the V15 DETECT ABSOLUTE vacuum. I was impressed with the next-day delivery, which was important as we needed to replace our old Dyson for a house cleaning. I decided to buy direct from Dyson as I felt it would probably be more trustworthy, even though Amazon had cheaper options.This morning I got an SMS telling me the delivery was going to be made, and a Dyson package arrived at my door. The only problem was that it contained Hair Straighteners.I called the support line and was asked why this had happened, and told that the delivery company may have given me the wrong parcel. I said that my name and address were on the box.I was then told to open the hair straighteners and get the serial number which felt very strange to me. The straighteners were new and boxed, and I was asked to pull everything out and hunt for a serial number. I was then told that this needed to be processed as a return and exchange. This didn't feel right either. Whilst I was on hold, I got an e

1741
Stuart
Dyson Community Manager
1 year ago
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John CoxNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Cordless V6 Battery Availability/Compatibility

We require a new battery for a Dyson V6 Mattress, this is showing as out of stock, are other V6 batteries compatable with this model. the only difference i can see is the colour of the battery, which does not worry me. Does it still fit? (Moderation Edit - Tags Added/Title Updated)

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Gold Level Contributor
1 year ago
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fanaussieRookie Member
posted in Maintaining your Dyson cordless vacuum or wet cleaner
dyson Cordless V15 - Anti tangle head cleaning

 As you guys can see above dyson that I bought today a d used first time has got few hair stuck as well as blue thread (first I thought this is built in lol but now realised it is not).. anyways just want to know because I'm newbie whY should I do? Would it clean by itself when I run the vaccum again or do I have to take it out myself. If latter is the case can you please guide me or share video perhaps 

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DavidTaylor
1 year ago
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Bronze Level Contributor
Heyhey88Bronze Level Contributor
asked in General discussion
Are we able to buy parts from other Dyson territories?

Question on parts.I have a v11 animal in copper (which is no longer sold) https://www.dyson.co.uk/support/journey/replacement-parts/search.344739-01 But in the UK it was only ever shipped with the direct drive head. The machine is compatible with the torque drive head which adjusts suction when in auto mode, so I purchased one separately but it’s only available in silver and gold. I can see that the machine was available with a copper torque head in the USA and the brush bar is available to purchase separately: https://www.dyson.com/support/journey/spare-details.970135-03.344625-01Is there anyway to purchase this in the UK or have one sent? I’d really like one to match the copper wand and main body of my machine.  Cheers!  (Moderation Edit - Tags Added)

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1 year ago
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Ed HolmesNovice Member
posted in Maintaining your Dyson cordless vacuum or wet cleaner
Cordless Dyson V6 not working - Blue/Green Light

I have a Dyson V6 DC62 which has stopped working  Press trigger for 10 seconds solid blue LED which turns green after 10 seconds and then goes blank. I have cleaned all the filters including the cyclone element with no success  Dyson help line suggest a new body which they can't supply(no stock) but the LED sequence repeats when the battery is separated from the body.  I have left it on charge for 4hours.  (Moderation Edit - Tags Added, Title Amended) 

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1 year ago
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Anonymous
asked in General discussion
Gen5 Detect - particle count issue

Has anyone else has an issue with the Gen5 Detect? I am on my second machine, after an exchange, and I still do not have any particle reading with it running on the spot.

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1 year ago
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AngeleeNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Does your V15 bin detach when emptying the bin?

Dyson v15 intermittently when emptying the bin, the bin detached from the hoover. When it does detach the dust goes up in the air. Dyson said it’s meant to do that, but my previous V11 never did that in 4 years and videos on YouTube show that the little red button needs to be pressed to release and detach the bin for cleaning, which button I do not touch, yet the whole bin releases.  

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Stuart
Dyson Community Manager
1 year ago
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IngridaNew Member
asked in General discussion
Cordless V11 outsize bin release ejector not working due to misalignment

Hello, I am experiencing a problem to empty the bin of the V11 outsize. I have followed already shared tips to check if it is stuck. Upon closer inspection, it looks like the slider isn't aligned properly and this is why I think, the release button fails to move. The hoover is working fine but now cannot empty bin and don’t want to force it. Would you haven suggestions? Did anyone else experienced the same issue? Any tips would be welcome.  (Moderation Edit - Tags Added)

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Stuart
Dyson Community Manager
1 year ago
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Carlos69Novice Member
posted in General discussion
Cordless V15 - Brand New Filter Warning.

Hello, I bought a V15 detect absolute yesterday and after 2 mins of cleaning it said the filter needed cleaning,  I  looked at the filter and it was like new and the vacume hasn't even sucked any dirt or dust yet. I got the warning to go off but to only come back on after couple of mins of running. Again without any hard cleaning.  I  took the vacume cleaner back and got a refund,  is this a common fault or was i unlucky and should buy another? (Moderation Edit - Tags Added, Title Updated)

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1 year ago
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tounces7New Member
asked in General discussion
Cordless V15 Detect - Is the 'outsize+' Canister compatible?

Although I like the Dyson vacuum I got roughly 8 months ago, my wife hates it due to it’s small canister size.     I noticed an outsize+ that’s very similar in style but a much larger canister - does anyone know if this will fit the V15 Detect?      Or if there are any Dyson or even aftermarket canisters that are larger?I’d rather not buy an entirely new vacuum just for the sake of a larger piece of plastic, at the time I bought the V15 I wasn’t even aware of the outsize.(I did not see it on Best Buy). (Moderation Edit - Tags Added)

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1 year ago
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FangirlNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Cordless Dyson Gen5 Detect - Tool Compatibility

Hi. I was wondering if these accessories fit the Dyson Gen5 Detext. Thank you.  (Moderation edit - Tags Added/Title Updated)

17542
Stuart
Dyson Community Manager
1 year ago
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mdenommeNovice Member
posted in General discussion
Cordless V12 Product Return Run Around - Help!

I am completely and utterly frustrated by Dyson Customer Service.  I have never experience anything like this. Here is a summary.I purchased a V12 late November from the Dyson online store.  The next week it went on sale, so I go online, using Dyson Chat and get a CSR.  This person could barely string a sentence together properly and it took forever between comments.  At times I thought the connection dropped.  I asked for a price match, thinking this would be a simple thing, the price match was on there own store.  I was wrong.  After probably 1 hour trying to explain this I was told a form was filled out and allow for 48hrs to process.  Okay, I had my doubts, but gave it a chance. After 3 days of not seeing anything I finally went back on to chat where I asked a CSR to check and make sure it is being processed since I never received any confirmation at all on this. The CSR told me yes but it would 2-4 business days.  This without asking me about any information at all to look up the

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1 year ago
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tomgruNovice Member
asked in General discussion
V8 Absolute Soft roller cleaner head model compatibility

Hello,I am from austria and own a V8 absolute. Last week the soft roller cleaner head ( 966489-04) broke.After a short call with the german/austrian  dyson customer care center, I recieved the information that the cleaner head is currently out of stock (at least in austria and germany). My question is, if the other models of this soft roller cleaner head is compatible with my model, for example 966489-12  or 966489-08 or 966489- 11? Many thank you in advance!Best regards, Thomas (Moderator Edit - Tags Added)

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1 year ago
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northshieldsNovice Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Cordless V11 - Blocked Airflow Message - Help!

I have a V11 cordless vacuum with two heads, one with a soft roller and one with spiral brush bristles going around it. The head with the soft roller works perfectly. However, the one with the spiral brush bristles around it constantly produces a “blocked airflow” message even though every part of it and the wand seems to be as clean as a whistle. Is there any difference between the two head forms which could account for this? (Moderation Edit - Tags Added, Moved Category)

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1 year ago
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AlexKerrNovice Member
asked in General discussion
Poor customer service - Delivery/Exchange

I bought a V 15 in June last year and have had two of the motor heads have been Faulty/broken. I phoned on Wednesday 11th January and was told that they did not have the motor head in stock but they would swap the whole machine and it would be delivered on the 13th of January. That did not happen. I contacted Dyson support again on the 13th and was told that the machine would be with me today the 16th but again it did not arrive. I am just off the phone to Dyson support again and they are now telling me that it will be with me tomorrow. Fingers crossed. (Moderation Edit - Tags Added) 

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1 year ago
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prad49New Member
asked in General discussion
Replacement of Cordless vacuum cleaner - spare parts

I have requested for the replacement of my vacuum cleaner during Oct’2022. I have asked to monitor the stock availability. But I am really upset and let you know , I am still waiting to get the replacement part of my vacuum  cleaner. I am wondering how many more months you will take to get the part replaced. The product is under warranty. I had high respect for you product and engineering but no more. I am not able to use my cleaner due to the spare parts which is not working.  Here are the details.If you cannot deliver this within a week please confirm. I will take it with consumer forum. (Moderation Edit - Moved sensitive/personal information)

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Stuart
Dyson Community Manager
1 year ago
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GrpsRookie Member
asked in Using your Dyson cordless vacuum or wet cleaner
New V15 battery rundown count time?

Our brand new V15 just arrived, I’ve noticed the battery rundown counter when fully charged in Eco mode with power floor head starts at 44 minutes, is this correct? Only the adverts suggest over 1 hour run time?Keen to hear other users real world times on a new machine / battery. Thanks. (Moderation edit - Tags Added)

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Stuart
Dyson Community Manager
1 year ago
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rupertNew Member
asked in General discussion
Do older V6 V7 V8 use brushless motor?

Do older V6 V7 and V8 use brushless motors?Thank you.

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Stuart
Dyson Community Manager
1 year ago
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jc5950Rookie Member
posted in General discussion
The Cordless V12 Slim vs Pet hair - I am so frustrated!

I have had many Dyson’s in my past.  The last cordless I had was a V8 and it was a beast.  I just purchased a new V12 and it cannot handle the least bit of hair before it gets clogged and shows the blockage alert.  Nothing even makes it into the cannister.  If I have to pull out blockages all the time, what is the point?    I don’t have a ton of pet hair either.  I have a full house clean every week with my upright so this is just for daily maintenance.  

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Stuart
Dyson Community Manager
1 year ago
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gc-1New Member
asked in Using your Dyson cordless vacuum or wet cleaner
Cordless V8 suction pipe wobbles - Can I fix this?

The V8 suction pipe wobbles at the transition to the dust container.How do I solve the problem?Greetings (Moderation Edit - Tags Added, Moved Category)

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1 year ago
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GazRookie Member
posted in General discussion
Cordless V6 bin trigger

Hi.The tabs on the red bin trigger have both broken off.Is this a replaceable part or do I have to replace the entire motor body?TIA(Moderation Edit - Tags Added)

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1 year ago
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gifford4671Novice Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Cordless V10 clogging - Help

I always have problems with my V10 blocking as shown in the photo. I have a spare filter and regularly clean the machine. This blocks like in the photo every couple of uses and I end up having to blow the dust ect back through the machine to clear which is unhygienic. Dyson support online is non-existent with 24hr replies which tell me to use the troubleshoot guides which don’t cover this problem. Please help! (Moderation Edit - Moved Category, Updated Tags)

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1 year ago
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RagnarNew Member
posted in Maintaining your Dyson cordless vacuum or wet cleaner
V11 Trigger - Feedback

For those who have intermittent problems with their V11, it is worth checking out the trigger first. it s a common problem on the V11 and possibly other models as well. The trigger is not strong enough and Dyson do not supply a replacement. When I rang Dyson to try and find out what the problem was it was not mentioned. Instead i was sold a new battery @ £85 which did not solve the problem.  It is a weakness on the Dyson range or certainly on the V11, and i suppose because Dyson are aware of it and cant/wont supply a replacement trigger and therefore wont admit it being a weak point on a hoover priced @ nearly £600 people like me are fobbed into buying parts we dont need. It would put them in a better light to be open about it and help customers rectify the problem. I for one have now had 4 Dyson hoovers over the years but I will be looking elsewhere when it comes to buy a new hoover in the future.  (Edited by moderator – Moved to a new category/ Tags added)

34491
K
1 year ago
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