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Dyson hair dryers, multi-stylers, straighteners, and formulations

795 Posts
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Claud87899New Member
asked in General discussion
Black Discoloration/Stain on Dyson Airwrap Ceramic Pop Color

I started noticing some slight black discoloration on one side of my Dyson Airwrap a short time ago and its progressively gotten worse. I just got my Dyson Airwrap at the end of November 2023 and Ive been really careful with it. I’m not sure why it’s starting to show this discoloration. Is there something that can be done to clean it/restore its original color, or prevent it from getting darker/bigger? Ive tried cleaning it, thinking it might’ve been some dirt, but it won’t come off either.

2320
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4 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
How did Dyson test the new Dyson Chitosan™ styling range?F.A.Q.

 Tested to distraction.Dyson engineers like Sam live and breathe hair. It's what helps them apply the levels of detail you'd expect from Dyson to developing and testing our first Dyson Chitosan™ styling formulations, inside and out.Now available to purchase in the US and Canada, and rolling out elsewhere in the world throughout August. Find out more at Dyson.com Learn more  

170
Jack
Dyson Community Manager
4 months ago
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DavidkatieanNew Member
asked in General discussion
contact for headoffice

Hello, does anyone have a contact for Dyson head office. I bought a hair dryer two years ago and it has never worked I have consistently contacted Dyson but they stop replying or make me wait for someone for days. They then tried to collect it from the wrong address, they have dragged it on that much that the warranty ended and now they just want more money. They even returned it to me in pieces. I have asked and asked for a contact for head office but I have been told no one knows it, after they avoided the request for ages. Is anyone able to provided one? 

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4 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Get Ready with Victoria Magrath and DysonTIPS - HAIRCARE

 Dyson Ambassador Victoria Magrath gets ready for New York Fashion Week using the Dyson Airwrap™ multi-styler and Dyson Supersonic™ hair dryer, creating relaxed waves that last all day.Looking for more style inspiration or tips to get the most out of your Dyson haircare machine? Take a look at the following articles: 

702
Jack
Dyson Community Manager
4 months ago
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DoniverRookie Member
asked in General discussion
Dyson Supersonic

I purchased this in December, 2023.  It stopped working on 7/15/24.  I called Dyson, they instructed me to send back, which I did that day, and they would replace withing 7 business days.  I waited 10 days, and still hadn’t received it so I called again.  This representative told me they received my dryer on 7/18/24 and I would be getting the replacement with 7-14 business days from that date.  This was totally different than what I was told originally.  I waited again, and still no dryer.  I called for the 3rd time, and was told that he would contact the warehouse and immediately have them release the replacement.  I waited again and never received the replacement.  I called a 4th time, and she said she would contact the warehouse while I was on hold, to make sure they release the replacement.  She got back on and said it was released, and I still haven’t received it or even an email that it was been shipped. It has now been 20 business days, 4 phone calls with different stories and N

453
Jack
Dyson Community Manager
4 months ago
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SwalesyNew Member
asked in General discussion
Any plans to produce a small dual voltage travel hairdryer?

Any plans Dyson, to launch a dual voltage mini hairdryer. Surely there would be a massive demand for this with many Dyson converts willing to buy. Is there any reason why this isn’t being brought to market? Surely it can’t involve that much complex technology. Seems like a lost market opportunity. I do miss my Dyson abroad and I’m sure I’m not the only one. So any plans in the near future? Is it worth me waiting? 🤣

3371
Jack
Dyson Community Manager
4 months ago
M
MrsmbNew Member
asked in Maintaining your Dyson hair care machine
hairdryer filter cage wont stay on?

Hi my first attempt at community help, so fingers crossed  I have a 4 year old Dyson hairdryer ( so out of warranty ). It’s still working perfectly but the filter cage will not stay on.  someone else has had problems with one cracking & thinks they can get a spare part but if you do would you have to replace the plug as it it preformed.  Thanks in advance Moira. 

8751
Jack
Dyson Community Manager
4 months ago
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ALJ37New Member
asked in General discussion
dyson airwrap for rent in the US?

I am travelling to the US, and I'm hoping there is a Dyson airwrap rental scheme that I can join. I'm happy to bring and use my attachments; I only need the airwrap, as my UK airwrap won't work in the US. Does anyone know if this is possible? Thank you. 

2451
Jack
Dyson Community Manager
4 months ago
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ZeishafNew Member
posted in General discussion
Supersonic Vinca Blue/RosA model - Black marks on pink

Hiya! I’ve just noticed this really dark ring appearing around the outside of the supersonic that I own… I have the Vinca Blue/RosA model….Filter is clean too.Have tried reaching out to Dyson and no response. Anyone had any luck with this same issue?

130
Z
4 months ago
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hrim9418New Member
asked in General discussion
US Dyson in Europe

I have a US airwrap (2 years old) that I want to bring with me to Europe. I have read the it is not recommended to use in the Europe even with a converter/adapter.Would it be safe to use it with a converter/adapter with surge protection? 

1701
Jack
Dyson Community Manager
4 months ago
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UcanotomobilNew Member
asked in General discussion
Dyson Airstrait - Us version is not working in Turkey. Help me Please!

Last week, I bought the Dyson Airstrait from Best Buy in Orlando. I couldn’t find it in Turkey, so I was excited to buy it as soon as I saw it during my trip. However, when I arrived in Turkey, I was shocked to learn that the US version of the product doesn’t work here. I contacted Dyson US, and they said that only Turkey could assist with this issue and that they couldn’t intervene from their end. The Turkish support line, however, is not providing any reasonable help. I want to exchange my product for the Turkish version (if necessary, paying the USA-TR price difference). I’m currently unable to sleep because of this issue. I spent all my saved money on it and had dreams about it. While Dyson is supposed to fulfill women's dreams, it’s currently destroying mine. A large and global brand like Dyson is not standing behind its product. I believe in the power of this community, so please support me so that Dyson can also support me.

2621
Jack
Dyson Community Manager
4 months ago
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rpanzanoNew Member
asked in General discussion
Another Disgruntled customer

I have the Dyson Supersonic™ Professional Edition hair dryer.  The 1st one I got stopped working within 9 months.  They replaced it with a new one.  Now the new one was sparking and caused the power to blow out in my house and we had to call an electrician.  I have been contacting Dyson since 6/26/24 to get the issue resolved and I keep being told another 7-10 days.  I asked for Supervisor twice.  The only way to get one is to refuse to hang up until they call you back.  Such a great call center they can’t transfer.  Each interaction takes 45 min to hour or more with no results.  I sent the broken on back 3 weeks ago and today I am told at least another week.  This is not the only Dyson product I own, but I will never buy another one as we look at a robotic vacuum & mop we will find another brand.  The fact that the quality is so poor at premium prices is just terrible and then add the poor service on top of that.  

451
Jack
Dyson Community Manager
4 months ago
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DeepaNew Member
asked in General discussion
Does Dyson air wrap good for thin hair

I have thin hair and bought airwrap month ago but my curls does not stay for long. Is I'm  missing some step so that my hair curls and waves stay longer?

761
Jack
Dyson Community Manager
4 months ago
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KaiNew Member
asked in General discussion
curls - rebonded hair

HiI bought my air wrap dyson few days ago. I have made research before doing my first try. When i tried to use it this morning it doesn’t work so well. The curls wont last, I started with a damp hair with 90% dry. I used mousse and spray but still doesnt work i tried again and prolong the seconds to 10-17 . But it doesn’t look good. I feel frustrated . I think it’s because i have chemically treated hair (rebonded) this is my 2nd set of air wrap dyson, my first one doesnt work we’ll either thats why I upgraded to newest version but i experienced the same thing . I regret this decision i made 

971
Jack
Dyson Community Manager
4 months ago
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hudskitNew Member
asked in General discussion
Need dimensions for the Dyson Supersonic hair dryer

I’m trying to create proper storage for my new Dyson Supersonic hair dresser I have on order - but I can’t find the overall dimensions of the unit anywhere- help!

201
Jack
Dyson Community Manager
4 months ago
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SmearyhoboNovice Member
asked in General discussion
help with dyson corrale

I bought the Corrale 2/6/2021 £399. for the past 3-4 months it’s been turning itself off during use saying battery low. I’ve had to resort back to my 15 year old trusty straighteners which to be honest I should have just stayed with. I’m so disappointed that a massively expensive item would last just under 3 years. I’ve tried different sockets. I only use it to style the front of my hair, it’s never travelled and is docked and looked after very well. As it’s over 2 years old I’m now stuck with a dodgy Dyson that will no doubt end up in the bin. What a waste. I’m here to see if anyone has had this problem too? I’ve searched for an email address to contact Dyson but can’t find one and the chat bot option doesn’t work. I can only call but what’s the point if it’s out of warranty? 

341
Jack
Dyson Community Manager
5 months ago
T
TB5New Member
posted in General discussion
Very disappointing costomer sevice for reolacement air wrap

Hello I am hoping that a member of staff from Dyson UK can see this. I am so disappointed with the level of customer service I have received for my faulty dyson airwarp. I have a 2 year guranteee with 2 months remaining and my air wrap cintubyallt cuts out and the red light flashes. I explained this on the 24th July to a customer advisor who couldn't be nicer she arranged for my faulty item to be collected and explained that I would receive a replacement. It would be a different colour as mine is limited edition it would be copper and to keep some of the extras with it. Since then I have been passed back and forth with dyson customer service agents and most have agrees that it says in my notes that an exchange has been recorded for me. I have been on endless what's app chats with them and 4 phone calls later- the manager Maria from US Customer Services said they have listens back to the first conversation and know that the advisor said I would receive a new one but they cannot do that

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5 months ago
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Gonca degirmenciNew Member
asked in General discussion
airwrap

Hi.I have never been able to use the Dyson Airwrap product that I bought from you on 17.11.2023. You also wrote that you will replace it if it comes from this product. The huge Dyson cannot replace a faulty product for 9 months. I bought this product with great difficulty. I have written to you many times. I have not even received a response. I would appreciate it if you could please respond now. [Moderation edit - personal details removed]

441
Jack
Dyson Community Manager
5 months ago
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akv100New Member
asked in General discussion
Return and replacement

I’ve called customer service 3 times now since May when I bought a hair dryer for my wife for Mother’s Day. People are nice, and they tell me that the hair dryer is on the way. Nothing has materialized at my house and there are no tracking numbers in my email. Very poor customer service. I won’t buy a product again. For all the advertising of a quality product and premium service expectations, this is a huge disappointment. 

110
A
5 months ago
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Vee1368Rookie Member
asked in General discussion
dyson supersonic died

I bought my Dyson in February of this year, so I’ve had it for less than 6 months. I was using it this morning and it just died. Will not turn back on, no warning, just died. I’ve left it sitting for a half an hour at this point to try the power again, no power. I’ve tried the test/reset buttons, no luck. It’s ridiculous that I spent over $400 for a blow dryer than doesn’t last even 6 months. I clean my filter daily, so it’s not that. 

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V
5 months ago
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hmscherer712New Member
asked in General discussion
Absolutely Horrific Customer Service

I have been in contact with customer service since JANUARY of 2024. My professional blow dryer was broken upon delivery, and I have spent countless hours on the phone with over 10 representatives. I was supposed to be receiving a replacement, and then told I would be receiving a replacement of the new professional dryer instead. Still has not arrived. It has literally been over 7 months this has gone on, and the customer service I have received has been the worst I’ve ever known. Most recently, a customer service rep told me “all his co workers are liars” and “everyone you have spoken to is lying to you, you’ll never get your new dryer.” Every time I have requested to speak to a supervisor, NONE EXIST. At this point, considering taking legal action against the company, as I have no idea how to get my replacement and speak to someone who apparently isn’t a liar?!!! Can any one give me any insight or a phone number or email to someone who can help me before I have to just have my lawyer

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H
5 months ago
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CathymacNew Member
asked in General discussion
Seeking a refund and would love assistance

I have been deeply disappointed by the service I have recently received from Dyson and wondered if anyone knew a route I could take to avoid initiating an action in the Small Claims Court.I purchased a reconditioned Dyson Airwrap on 5.4.23. It stopped working 8 months later, around Christmas.I contacted Dyson who arranged for it to be collected for repair early January. Unfortunately the man booking it didn’t do it properly so I had to contact them again and finally the airwrap was collected for repair on 24.1.24. On 26.1.24. it was received and check and deemed to be not suitable for repair.I was sent a replacement in February( they actually sent two by mistake but I sent one back as it was obviously a mistake). This has now stopped working as of this month (July). I contacted Dyson for a refund and have been told that it is now out of warranty and the only thing they can offer is to repair to me at a cost!The warranty for the first airwrap was for 12 months from 5.4.23. But they are

261
Jack
Dyson Community Manager
5 months ago
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VikkiNew Member
asked in General discussion
airwrap real or fake

I have brought a second had Dyson airwrap only it has a two pin plug not three is this real or fake please adobe thanks everyone 

1721
Jack
Dyson Community Manager
5 months ago
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daani221New Member
posted in General discussion
Complaint Dyson Aiwrap

I have purchased the Dyson airwrap 3 weeks ago and it arrived. It was a gift for my wife and upon opening for her birthday yesterday there was no dyson airwap case which is pictured in the receipt that I have attached to this email. This is incredibly frustrating, my wife needs the dyson airwrap case with it to store her new dyson airwrap.I have had cordless vaccums, fans, vaccums and much more from Dyson over the past 12 years and never encountered anything like this before. I hope you can restore my faith in Dyson.

431
Jack
Dyson Community Manager
5 months ago
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HairbyYogiRookie Member
asked in General discussion
Display stand for the new supersonic r hairdryer

When will a display stand be available for the new supersonic r hairdryer?Sadly, the display stand currently available for the previous professional supersonic will NOT work for the newest addition to the Dyson hairdryer family.Which leads me to another question: What will be done with all these accessory pieces that are no longer relevant to the newest dryer? Is there a recycle program? What happened to the idea of sustainability in engineering with this latest design?

2912
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5 months ago
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