I have been deeply disappointed by the service I have recently received from Dyson and wondered if anyone knew a route I could take to avoid initiating an action in the Small Claims Court.

I purchased a reconditioned Dyson Airwrap on 5.4.23. It stopped working 8 months later, around Christmas.

I contacted Dyson who arranged for it to be collected for repair early January. Unfortunately the man booking it didn’t do it properly so I had to contact them again and finally the airwrap was collected for repair on 24.1.24. On 26.1.24. it was received and check and deemed to be not suitable for repair.

I was sent a replacement in February( they actually sent two by mistake but I sent one back as it was obviously a mistake). This has now stopped working as of this month (July). I contacted Dyson for a refund and have been told that it is now out of warranty and the only thing they can offer is to repair to me at a cost!

The warranty for the first airwrap was for 12 months from 5.4.23. But they are trying to argue that the first warranty applies to the second airwrap.

Surely this is an unfair contract term? They breached the contract by sending me goods which turned out to be faulty.

Has anyone had experience of this in terms of consumer rights?

Many thanks in advance.