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Dyson Hair dryer, Hair straightener and Hair styler

402 Posts

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Lucia2022Novice Member
asked in General discussion

Airwrap Prussian Blue Availability - Dyson France

Hello - I would like to purchase an Airwrap Complete in Prussian Blue / Copper. Please can you tell me when this item will be back in stock? I live in France - so I’m happy to buy it here or from your Uk website as it seems this colour is exclusive to the dyson website in the UK - will it also be available on dyson.fr? Many thanks, Lucia (Edited by moderator – Tags added) 

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L
1 year ago
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Lesley MargotNew Member
asked in General discussion

international travel

can I use my UK air wrap in Oz?

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3 months ago
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Gloria NogueiraRookie Member
asked in General discussion

My airwrap broken after 3 years.

My Airwrap broke after 3 years, and it is not repairable. The solution given to me was a 25% discount to buy a new one. I would like to report my immense dissatisfaction. Considering the significant investment I made when purchasing the product, it is disappointing to find that its lifespan is so limited, especially since I have always used the product with extreme care. I firmly believe that a product of such value should offer durability consistent with its quality and price.

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Jack
Dyson Community Manager
1 month ago
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adalinep31New Member
posted in General discussion

I'm out 600 bucks and no Airwrap!

I purchased an Airwrap Vinca Blue from Best Buy that broke after the second use. I was told it was a manufacturer defect and initiated a return for 1/7/23.  It arrives at the warehouse 1/13; I was told that it was actually NOT in stock as previously communicated. Estimated time was anywhere from 4 to 8 weeks. I was pretty upset, but was offered a refurbished 1st gen to try out while I wait but it was returned to sender 1/25 before I even received it. I called Dyson asking why and was told Vinca blue was restocked earlier than expected. Got a new order number and everything Except I called today 1/31 and was told IT’S NOT IN STOCK and they’re unsure why I was told that.  I’m out 600 bucks for a machine I’ve never really tried.  Why promise a refurbished machine to test out if you’re not going to send it? I asked for them to return the broken machine the second I found out nothing was in stock but that simply wouldn’t be possible. I’m out 600 bucks, no machine to return to best buy or ev

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1 year ago
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Georgina4795New Member
posted in General discussion

Red Airwrap - Where to purchase?

How comes Dyson has created a Red with Grey Hairdryer, Red with Grey Straighteners but not an all Red with Grey airwrap? I know there was the all grey with small amounts of red on it but surely you would want to match the set? I know I certainly want an all red one to match my set instead of buying one that is a different colour!?

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6 months ago
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Jiaqi_Hoo99New Member
asked in General discussion

Dyson Airstrait Ceramic Pink And Rose Gold

Hello! Will the dyson airstrait ceramic pink and rose gold release in Singapore? 

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1 month ago
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paulmcreynolds1975Rookie Member
asked in General discussion

Counterfeit Dyson Airwrap Sparking

My daughter had a Dyson Airwrap bought for her by a late relative, all worked well for around 1 year (so well within the 2 year warranty).Lately the Airwrap developed a strange sparking and has actually burnt a kitchen island bar stool so not happy at all about either!On reporting to Dyson we had to wait over 5 weeks for the collection to be arranged and now the response we have is Dyson claiming the unit is a fake and it has been destroyed. Absolutely no way would an 87 year old who bought the Airwrap as a gift even know where to source such a thing. On complaining the Customer Services have been shocking, constantly asking us to speak with the person who bought it and request the receipt. I have had to explain over and over again that the person is deceased so I have no way of producing the receipt, they have even asked to get bank statements which also is not possible once a person passes away. The whole sage has been nothing short of awful and actually quite distressing.Absolutely

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Jack
Dyson Community Manager
1 month ago
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elooNew Member
asked in General discussion

Can I use my Dyson Supersonic Hair Dryer from Japan in the US?

Hi,I recently bought a Dyson Supersonic Hair Dryer in Japan and bought it over to the US. When I was talking to the salesperson at the place of purchase, they told me that it should work since the power supply range is the same. However, when I plug in my hair dryer at home it doesn’t work at all. The voltage stated on the hair dryer is 100V 50-60 Hz. Please help!

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1 month ago
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lawsyleedsNew Member
asked in General discussion

Dyson Corrale Straighteners - charging issues

Hi, like many others on here my partner is experiencing charging issues (not holding their charge) with her Corrale straighteners that I bought for her, which are now just outside of the 2 year warranty.  Has anyone had any joy in getting their straighteners either repaired/replaced by Dyson?   It’s alarming the number of people who are experiencing issues just after the warranty expires.

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Jack
Dyson Community Manager
1 month ago
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NealguptaNew Member
asked in General discussion

How can I find replacement parts for the Dyson Airwrap™ multi-styler?

My daughter has an airwrap. There is a collar at the top if the airwrap that you attach the brushes to. This does not seem to be available in the spare parts section of the Dyson website.Any ideas where I can get a replacement please?(Moderation edit - title updated)

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6 months ago
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Karen PRookie Member
asked in Everyday use

Straighteners battery flashing empty when fully charged

HiI have had my straighteners for about 3 years, never had any trouble with them. Until now…I use them 2 to 3 times a week. When I take them off the charge they show a full battery. I use them for lees than a minute and the battery flashes empty and they turn off. I put them back in charge and the battery shows full. I turn them on again and the same thing happens.Can anyone help with this issue?  Thanks

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6 months ago
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larkinwaltersRookie Member
asked in General discussion

Dyson Airwrap Toronto To London - Dyson local exchange policy

Hi there,I hope you are doing well. I have tried contacting the dyson uk support line a bunch of times but was never able to get through. I got a dyson air wrap a couple of months ago but am now moving to the uk. Dyson canada told me to contact Dyson uk about an exchange program? is that a service that is providedAll the best (Edited By Moderator - Tags Added/Title Updated) 

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L
8 months ago
Style Fitz
Style FitzNew Member
posted in Everyday use

Using Dyson Airwrap and Dyson Supersonic at the same time to dry and style.

Using these two implements/machines to dry hair work extremely well together when used properly.    Let’s discuss how.

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Style Fitz
7 months ago
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Ladyhawke112Rookie Member
asked in General discussion

Large Round Brush Attachement?

I have been waiting for this to be available forever! All the information says that Dyson does not know when it will be in stock. How is this possible? They are available on ebay for 4x the price!

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3 months ago
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CristinaIvasucRookie Member
asked in General discussion

Airstrait bought in US, volting issues in Europe

Hello,I saw I am not the only one which had this issue, I bought Airstrait in US, just before the launch in Europe, and I got surprised by the fact that i cannot use a voltage transformer. After so many discussions with Dyson customer support, no solution was found for my case. I would like to be able to change with an European machine. Did somebody managed to solve this issue? Thanks

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19 days ago
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TrifstyleNovice Member
asked in General discussion

Supersonic Pro not turning on…

I’m just wondering if anyone can help or offer maybe some support ??So, it’s taken me a long time to get comfortable using my Dyson Supersonic, especially on clients. At first I couldn’t get used to the shape and the location of the buttons felt awkward. But then slowly I’ve actually grown to love it. Now just as I’m starting to really get the feel of it, it suddenly stops working. I’ve had it just around 6 months. It’s working fine one day and then the next day it just won’t turn on.I contacted Dyson through the chat feature on their website and was told by the representative that my machine is broken and must be repaired. They say I will need to drive over two hours to a Dyson repair center to get it fixed. Only after I tell them that I live in a city and do not have a car do they offer me the option to have it replaced. But then I’m told that there are no Supersonic Pro units available. What the heck? Can this be? I’m just wondering if anyone else has had this happen??No repair cent

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25 days ago
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bernhardinjoRookie Member
asked in General discussion

Dyson Supersonic - Loud CLANK and then switched off - Any ideas?

Hi,I have a brand new Supersonic (three days old) and my girlfriend was drying her hair this morning (used it for the third time or so). It was on maximum heat.After less than a minute it stopped blowing, the LEDs were blinking, then it clacked and the dryer turned off. It does not turn on again and does not show any sign of life, no LED, nothing. Can this less than a minute on highest temperature already lead to the dryer switching itself off due to overheating? Seems a little short. Thanks

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1 year ago
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Diane DavidsonNew Member
asked in Maintaining your hair care machine

Hair dryer and Airwrap.

Both my airwrap and hairdryer have stopped working. I’ve followed all the instructions on how to fix but with no success. I’ve tried customer service and have had no success here either. Both appliances are out with warranty so I’m happy to pay to have them repaired. Please can anyone recommend somewhere in U.K. I could get them repaired. Thank you 

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Jack
Dyson Community Manager
3 months ago
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melredingNew Member
asked in General discussion

Customer Service - awful

I have a Dyson hair dryer that is about 3yrs old, yes out of warranty.  I use it once a week, have purchased additional attachments and a holder for it.  Now $600+ later I am out.  It began to shut off during use, the filters are cleaned often so it wasn’t that.  It finally stopped working.  On December 22nd I sat on hold for over one hour and 30min to finally reach a CS rep that was very scripted in his words….he advised me to send it back to their service center for repair.  He gave me a code to provide to UPS and they would package it up for me and send it back at no charge.  I took it to the UPS store in the original box and UPS said the code I had was invalid although they knew where to send it within Dyson for repair.  I paid to have it packaged since the code I had wasn’t valid.  I waited and never heard back, I again called the CS center and spend no lie almost 5hrs trying to find my dryer.  I could tell by the UPS tracking number it was received in the St Louis area and signed

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4 months ago
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Anonymous
posted in General discussion

NEW Prussian Blue/ Rich Copper Airwrap ^^

I absolutely LOVE the Prussian Blue/ Rich Copper colour! 😍  *I spoiled my daughter for undertaking her GCSEs. We now have TWO Airwraps at home!

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1 year ago
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lucy_crampoNew Member
asked in General discussion

dyson app and serial number

Hey, I’m a new Dyson airwrap owner. I have been on the app and added my serial to add my machine on the app, however the tutorials and everything says it’s  the supersonic hairdryer and not the airwrap? How can I change it from being a hairdryer to a airwrap with the correct serial number 

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4 months ago
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sarahdaniellerobinsonNew Member
asked in General discussion

DYSON CORRALE hair straighteners - open/closed buttom stuck - how to fix?

I have a Dyson Corrale hair straighteners which were bought in Dec 2021 (just outside of warranty period unfortunately). The open / lock slide button has jambed. Any ideas on how to release it? The straighteners are open, but means we can’t close when charging.

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4 months ago
sakura25
sakura25New Member
asked in General discussion

New Flyaway Smoother - (when) will it be available in the UK?

Hello!I live in the UK and went to see my friend in Japan recently. She had the Supersonic hair drier with an attachment I have never seen here in the UK before.It is the new flyaway smoother (pic below) - I got to try it and absolutely loved it.I was wondering whether there is any plans to have it in the UK and if so, when?Thank you for your attention!   

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sakura25
2 months ago
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debbiez01Novice Member
asked in General discussion

straighteners not holding

I have had my straighteners for a few years now but the last 3 weeks they look fully charged but go off after 5-10 mins of using them any tips would be appreciated 

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1 month ago
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Shiksha1693New Member
asked in General discussion

Will an Airstrait bought in the UK, work in India?

I am planning to call for an Airstrait from the UK and use it in India. I do see on the Dyson website that the voltage for both these regions is the same however this was about the other hair appliances and not for the Aistrait specifically. Could anyone confirm if the machine will work fine in India?  Thanks ! 

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C
Silver Level Contributor
1 month ago
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