Hi, like many others on here my partner is experiencing charging issues (not holding their charge) with her Corrale straighteners that I bought for her, which are now just outside of the 2 year warranty. Has anyone had any joy in getting their straighteners either repaired/replaced by Dyson? It’s alarming the number of people who are experiencing issues just after the warranty expires.
Best answer by Jack
View original
+7
Hi
Welcome to the Dyson Community!
As with any battery, the battery in the Dyson Corrale™ is subject to degradation over time, which can ultimately impact the runtime. The exact lifespan depends on how each individual machine is used and stored, but the guarantee period is 2 years, and we would expect it to last at least that long.
For further advice and support, we'll need our Customer Care experts to take you through some further troubleshooting checks when you have the straighteners easily to hand. If the battery is at fault they’ll be able to discuss your options with you.
Please visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team.
We'll look forward to speaking with you!
New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
