My daughter had a Dyson Airwrap bought for her by a late relative, all worked well for around 1 year (so well within the 2 year warranty).
Lately the Airwrap developed a strange sparking and has actually burnt a kitchen island bar stool so not happy at all about either!
On reporting to Dyson we had to wait over 5 weeks for the collection to be arranged and now the response we have is Dyson claiming the unit is a fake and it has been destroyed. Absolutely no way would an 87 year old who bought the Airwrap as a gift even know where to source such a thing. On complaining the Customer Services have been shocking, constantly asking us to speak with the person who bought it and request the receipt. I have had to explain over and over again that the person is deceased so I have no way of producing the receipt, they have even asked to get bank statements which also is not possible once a person passes away. The whole sage has been nothing short of awful and actually quite distressing.
Absolutely will not ever be purchasing anything from Dyson ever again, why would you pay some 3 or 4 times the cost of an appliance to be treated like this. I dispair.
Best answer by Jack
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