I returned my Dyson airwrap almost a month ago, and I have not received my refund of $599. I got an email stating that it was received at the warehouse and my refund will be processed in 7-10 business days. It’s been over 14 days. I have never had such a rotten experience with any company, especially not one as well known as Dyson. Every time I called I get a different answer, I want my money back.
How can I obtain an update on a refund status?
Best answer by Stuart
Hi
Sorry to hear that the refund processes has exceeded the time set out in the confirmation email.
As the community team have limited through to no access to review customer account information, we’re unfortunately unable to answer questions retaining to order, delivery or status updated.
I recommend that you continue your conversation directly with the regional team. They’re best placed to help you further, and if needed can look to escalation to the finance department.
To get in touch with Dyson click on our Dyson Support link, navigate to the ‘Contact us’ section of the page and select ‘Start a conversation’.
If you'd prefer, you're welcome to call the Dyson Helpline to speak with our experts directly. You can find their number in the ‘Contact us’ section of the page.
Stuart
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