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Cordless vacuums

Dyson Cordless stick, Multi-directional and Handheld vacuums

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DavesNew Member

asked in General discussion

Dyson V6 Cleaner Head - Version difference - 102882 or 102882-01

Hi, We have a V6 and Easter to replace the head as the brush had stopped spinning.We thought we had it sorted and ordered a replacement head. But the new replacement doesn't fit.Our old head is part No 102882 and our replacement is No 102882-01. The difference is the pins and the plastic around it. See attached picture. I've looked around and every website doesn't tell you which No part you're buying.Am I missing something here? Advice very much welcomed (Edited by moderator – Tags added/Title amended)

1 year ago

dbuzz77Novice Member

asked in Maintaining your cordless vacuum

Cordless V7 Battery or Trigger Issue

v7 battery died so i bought a new one. put it in and it stays on until you pull the battery, the trigger doesn’t work. bought a used motor and can’t even insert the battery. do i have to move something inside the handle? thanks (Edited by moderator - Tags added/Title amended)

1 year ago

grioRookie Member

asked in General discussion

Dyson Gen5 iron/blue vs Prussian blue/rich copper - Why the extra Tools?

I am thinking of buying the Dyson Gen5, however I have noticed that , from the description from the dyson site, the Prussian Blue/Rich Copper comes with an extra accessory to the color iron/blue- the low reach adapter.Am I correct ? If yes, why would anyone buy the iron/blue color if it comes with one less acessory than the Prussian Blue/Rich Copper ?Thanks

8 months ago

kaddymistRookie Member

asked in Maintaining your cordless vacuum

Gen5 Detect Motorheads operation - Stopping/Starting

Hi,I have the Dyson Gen5 and have found with each of the motor heads, if I stop moving the vac - even for a short time - the motorhead stops operating. The only way to start the motorhead turning again is to switch the unit off and on.Is this normal operation? I don't recall a similar thing happening on my older models.Thanks (Moderation Edit - Tags Added/ Title Updated)

10 months ago

AnnigRookie Member

asked in Using your cordless vacuum

Cordless V11 - Trigger Hard to Press

I bought a v11 cordless vac today- disappointed that I have to depress the trigger whilst USING it. I have arthritis and my hands hurt to keep the trigger depressed. Is there a way for the on trigger switch to stay down? If not I think it’s a huge design fault - sad I’m going to struggle to use it. Paid lots of money for something I didn’t realise would cause me pain!

1 year ago

IvanrpwbyNew Member

asked in General discussion

Does anyone know the Gen5 detect battery capacity?

I would like to know what is the capacity of gen5 detect in WH or mAh, although all I can search is 70 minutes run time and 10 cell battery. Clearly dyson doesn't mention the capacity at all. Do anyone know please.

1 year ago

raschimmelNew Member

asked in General discussion

How can I get a battery for a V10? FRUSTRATED!

I am an extremely frustrated soon-to-not-be Dyson customer. I have been trying to get a replacement battery for my out-of-warranty V10 unit since September. My unit is holding less and less a charge each month.I am a customer in the US. How do I get one now?Every one of my communications to Customer Service ends in an offer of a discount for a new unit. Not one of my communications has had a response of an estimate of when there will be a replenishment.When this battery dies, why would I continue being a customer with a new unit when I cannot get a vital replacement part for a perfectly good existing unit? This is supposed to be a top-tier unit, I love it and want to continue to use it.Any ideas what I should do to get a new battery? Absent of that, any recommendations on a quality cordless vacuum from another manufacturer?I don’t want to give up on Dyson, but they sure are making it easy to consider. Come on, Customer Service. Your company makes an excellent product. Why can’t you sup

5 months ago

MRB2752Novice Member

posted in General discussion

Cleaning the floor tool on a Cordless V7 Animal

Wondering how deep a dive I can take into cleaning the floor tool of my V7? I realize I should not submerge it. Can I go deeper than a small brush and Clorox wipe?

1 year ago

DerekdodNew Member

asked in General discussion

Cordless Battery - which version do I need?

Hi I want to buy a replacement battery for my dyson hover but don't see where the version is. Can anyone help. The website shows a barcode with a serial just above it, it doesn't look anything like mine as I don't have a barcode. It could be that I already replaced the battery hence the reason my device doesn't have a barcode. Any help would be appreciated.

7 months ago

Rocketrs8Rookie Member

asked in General discussion

V11 Absolute - Motor not being triggered - Any suggestions?

Hi,I have a Dyson v11 absolute which was working fine. I went to go use it the other day after a few days of using it prior and it will not start sucking. The trigger has zero response and the two LED lights on the base station do not light up. The battery is fully charged and is accepting power. The LCD screen is fully functional too. I followed the support steps of ensuring there were no blockages and to remove debris etc etc from the bin and other places. Nothing seems to be helping though. I thought maybe there could be a blockage within the motor? Has anyone had something like this before? (Moderation Edit - Tags Added)

10 months ago

katmichaelsRookie Member

asked in Maintaining your cordless vacuum

Cordless V10 hair in the filter - Is a new thing?

Hello, experts. I have a V-10 and it has generally worked very well for pet hair. We have a VERY small house and German Shepherd dog. He sheds like crazy and we vacuum regularly. We have to empty out the compartment 3 or 4 times in one vacuuming session, which is not a problem and also not surprising considering the volume of hair. However, we have a new problem (with the filter) that never used to be an issue. Rather than just a layer of dirt/dust like before, the filter (the little “cap” type at the top of the machine) now has tons of hair in it as well. I feel like this is a problem and not normal. Any ideas as to what might be causing this or what I can do? By the way, we did buy a brand new filter FROM Dyson and it appears to be exactly the same as the old filter. I still have both filters (kept the old one as a backup). Thanks!

1 year ago

ToonchisNew Member

asked in General discussion

Dyson cordless V10 vacuum blocked internally - Any ideas?

Blockages in the cyclone area which cannot clear. By tapping sides and knocking base on a bench I removed a considerable amount of dust and compacted particals, but now no more. still vac won't work as shows Blockages.

8 months ago

GrpsRookie Member

asked in Using your cordless vacuum

New V15 battery rundown count time?

Our brand new V15 just arrived, I’ve noticed the battery rundown counter when fully charged in Eco mode with power floor head starts at 44 minutes, is this correct? Only the adverts suggest over 1 hour run time?Keen to hear other users real world times on a new machine / battery. Thanks. (Moderation edit - Tags Added)

1 year ago

a2mooreNew Member

asked in Using your cordless vacuum

Dyson V11 works better with some present rugs than others. I am looking for advice on rugs to buy.

I plan to buy new area rugs. I have a Dyson cordless V 11. I have a pet golden retriever who sheds. I am looking for advice on selection of new area rugs.

8 months ago

StewC625Rookie Member

asked in General discussion

Dyson V7 Motorhead - working intermittently with brushhead attached

On my Dyson V7 Motorhead Origin when the powered brush head is attached the vacuum motor (and entire unit including brush head) pulses on and off 7 times when the trigger is pulled and then shuts off. Releasing the trigger and pulling it again starts the cycle. I have replaced the factory battery with an aftermarket battery that worked great for several months. If I detach the brush head the vac works fine for the life of the battery. Is it the battery or the brush head?

8 months ago

Drizzle68Novice Member

asked in Maintaining your cordless vacuum

Dyson OmniGlide castors are blocked and now not gliding

I bought my OmniGlide on 18/12/22 so less than 2 months old.Everything was working well and I clean and empty after every use…until it stopped gliding.Checked soft rollers and they were fine, but then noticed 3 of the four little castors were blocked, and therefore not gliding anymore. I did the best I could to clean them but it’s near impossible. I imagine that thy may send me new castors, but that won’t really help the issue as I’d imagine they’ll just block again, just like the current ones.Waiting to talk with customer support today, but am just so disappointed as I really thought I’d picked the perfect model for my new hardwood floors…but it seems not.Has anyone else experienced this problem?Many thanksLynn

1 year ago

CenneRookie Member

asked in Maintaining your cordless vacuum

Cordless V7 - Motorhead dirt getting stuck and not going into bin - Help!

My V7 motorhead is sucking up the dirt but it's getting stuck in the section going into the bin part. I see a red plastic flap there and think maybe it's supposed open during sunction to evacuate the dirt into the drum but I'm not sure it's opening as the dirt just clogs up in that area. Any ideas Dyson community? Thanks (Moderation Edit - Tags added)

1 year ago

indinferRookie Member

asked in General discussion

Recommended storage and organizer for Outsize. Dok? Other?

I just received the Dyson Outsize. I like free standing rather than being attached to the wall. But besides that, the Outsize came with 6 attachments and the furniture cleaning kit which is 3 more attachments. How do I keep all this organized? I found the Dyson Dok here: https://www.dyson.com/support/journey/tools/970778-01.But it looks like it has a place for only one attachment. What about the other 8 attachments? I found this expansion bracket on Amazon here: https://www.amazon.com/dp/B096NWGW2R/?coliid=I1CGGXM7JDYSU8&colid=2YLS7QHLY3WN5&psc=1&ref_=lv_ov_lig_dp_it.But it looks like I can only store organized another four. What about the remaining 5? Then I found this alternative stand for vacuum cleaners here: https://www.amazon.com/dp/B08CVRH3MF/?coliid=I33JUXSFLX8LYT&colid=2YLS7QHLY3WN5&ref_=lv_ov_lig_dp_it&th=1.So for a third of the price of the Dyson dok, I can store the vacuum and four attachments. Before, I got the Dyson Cyclone V10 Absolute with the do

1 year ago

dsanchez4190New Member

asked in General discussion

Recieved my NEW Dyson V15 detect but packaging and vacuum seem used - Any suggestions?

I just purchased my Dyson V15 detect vacuum 3 days ago today is 09/8/23 Just received it today. I opened package and all of the attachments and vacuum seem dirty, or used. It was delivers in a cardboard box not in the “normal packaging” the top of the vacuum seem scratched. I’m very upset….. I took a video when I was unboxing. What should I do ?

5 months ago

loujclaNew Member

asked in General discussion

V10 dust filling in the top half of bin only - How to fix?

My v10 only fills the top half of the bin, not the bottom half. This causes the blockage/filter lights to come on even though I’ve only just emptied the bin. How can I stop debris going straight up to the top half of the bin?

7 months ago

nockelNew Member

asked in General discussion

Gen5 detect problems with carpet

We got our Gen5 detect today. It works fine until we reached our pile carpet in our living room. The motorbar stops working immediately. We set to eco Mode and tried the red switch on the motorbar without any effort. We tried our second cleaner the v12 which we got today too. With eco Mode it runs fine on the carpet. We like the gen5 more, but the carpet is 90% of our living room. Is it possible to get it running?

2 months ago

derenNew Member

asked in Using your cordless vacuum

Dyson V15 Detect™ Hepa Filter Compatibility

I’m planning to buy a Gen5 but recently bought a new filter. I’d like to know if I can use my new V15 detect absolute HEPA filter with Gen5.

8 months ago

ittaitalNew Member

asked in Maintaining your cordless vacuum

Cordless V11 floor head doesn't spin

New v11 machine, less than 1 year old. The floor head of this model uses a spinning head (roller) which stopped spinning. The device is very clean and well kept, no hair or debris, etc. Is clogging the rollers way. I had cleaned and maintained it. To me it seems that the roller head doesn't get any DC power via its electrical contact points. My biggest problem is that the local distributor tells me that there is no warranty for the roller head. This is an unaccepted answer. First thing, the roller head is a crucial part of the machine. Secondly, the problem arises from the main unit, not the roller head. What can I do to get this machine back in order? (Edited by moderator – Tags amended)

1 month ago

Marie yappNovice Member

asked in General discussion

The dustbin has been out of stock for 6 months, poor business practice

The dustbin has been out of stock for over six months poor business when you can’t get a replacement for your vacuum

1 year ago

Jaynie23New Member

asked in General discussion

Gen5 Detect wall dock - Are the Screw fittings the same?

Can anyone tell me if the holes in the Gen 5 Detect dock are in the same place as previous models such as the V15 Outsize as I have only got one place I can put it so the holes need to match up with the holes I already havemany thanks Jane

9 months ago

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