@dsanchez4190 It can be normal for dust from the manufacturing process to be present in a new vacuum. I can assure, if Dyson sells a “renewed” or “refurbished” model, it is explicitly listed as such.
Still, you can contact your local support for help with an order.

Ya that doesn’t really answer the question. Why are these $1000 products not shipped in proper packaging? Instead just tossed into an empty box with no protection? Just received my Gen5outsize and all the parts in the small boxes were open and spewed around the inside a generic large cardboard box. Is Dyson really cutting corners so much to save money that they don’t even ship direct to consumer in proper boxes? I know I wouldn’t have received this like this if I bought from Best Buy or another box store. This makes me not want to ever buy direct from Dyson.