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Cordless vacuums

Dyson Cordless stick, Multi-directional and Handheld vacuums

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sophie587Rookie Member

posted in General discussion

Will Dyson Be Phasing Out the Antiquated “Trigger” Any Time Soon?

I am shopping for my first cordless stick vacuum. Background: I have a Miele canister vac with a HEPA filter and sealed system that I absolutely love, but I want to something that is easier to grab to quickly run over the carpet in my bedroom. I think I’d vacuum much more often if I had this.I’ve been looking at cordless stick models from Miele and Dyson, mainly, and find the Dyson ones very appealing. But there is a huge problem - almost all the models use the trigger that you have to hold down the entire time you are vacuuming. To avoid this, you have to go to the highest priced models (with the exception of one model with a very small bin).I personally find this astonishing. I mean, it is 2023, and we can’t have a regular on button without paying $900? I fear that next I will learn that their cheapest models are still using cranks rather than lithium batteries. Yes, I’ve read that this supposedly saves on battery life because you don’t leave it running while you pause for a minute.

9 months ago

SilentMonkeyNovice Member

posted in Maintaining your cordless vacuum

Dreadful customer service when trying to get replacement part - Can anyone help?

We have a Cyclone V10 Animal cordless stick vacuum. The main cleaning head is broken at the joint and we need a replacement. So we go onto the Dyson website and put in our serial number (off the bottom of our machine). That takes us to a page for a different model - the V8 - which is a completely different machine, so we go back and try searching by model for the V10. We are then shocked to discover that the broken part itself cannot be replaced - a whole new cleaning head assembly needs to be purchased, even though most of the components are still okay. Hardly very eco Dyson! We then get to a page with no less than four different cleaner heads. Ours appears to be part no. 967483-05 which costs a ridiculous £60 but is out of stock anyway. Therefore, I decide to call telephone support for advice. After waiting over twenty minutes in a queue I finally speak to someone who seems to be just browsing the same website I am, rather than having any in-depth knowledge of the products. I ask if

10 months ago

Fil09New Member

asked in Maintaining your cordless vacuum

How do I maintain my Dyson Fluffy Optic soft roller cleaner head?

Hey there.I want to clean Laser Fluffy head from the hair and I need to know what screwdriver size do I need? V12 Slim(Moderation edit - title updated)

5 months ago

IngridaNew Member

asked in General discussion

Cordless V11 outsize bin release ejector not working due to misalignment

Hello, I am experiencing a problem to empty the bin of the V11 outsize. I have followed already shared tips to check if it is stuck. Upon closer inspection, it looks like the slider isn't aligned properly and this is why I think, the release button fails to move. The hoover is working fine but now cannot empty bin and don’t want to force it. Would you haven suggestions? Did anyone else experienced the same issue? Any tips would be welcome. (Moderation Edit - Tags Added)

1 year ago

russellNew Member

asked in Maintaining your cordless vacuum

V15 Detect Absolute - Cyclone Gasket

Hello everyone.I’m a happy owner of V15 detect for little over a year. Today I noticed this. Is it normal? Should I do anything about it?Thank you!

8 months ago

UllswaterBenNew Member

asked in Maintaining your cordless vacuum

V11 Absolute - cannot be used in boost mode - constantly says airways blocked

I have a V11 absolute that is a couple of years old. Has given pretty good service until recently when it will not go into boost mode - it always says “airways blocked” - which they are not. It works fine in medium and eco mode, but sometimes these are not pwowerful enough. I have tried the following:Performed all recommended maintenance Confirmed that there are no blockages Purchased new filters and clean them every day Purchased new binIt seems to me like I’m going to have to buy a new vacuum. Anybody solved a problem like this?

3 months ago

RomanNew Member

asked in Maintaining your cordless vacuum

Dyson V12 metal mesh gets covered in dust - Ideas?

Quiet often when I use Dyson V12 for vacuuming a floor with the fluffy head the bin fills in to the MAX mark in the middle (see the attached photo) and dust starts accumulating on the metal mesh. Is this a normal behavior of the machine and I can continue using it with no worries, or shall I clean it when the container gets filled in like in the photo? The bin is hardly filled in, but in the middle it indeed gets filled to the MAX level pretty quickly.

10 months ago

DieSoonNew Member

asked in Maintaining your cordless vacuum

V-Ball Wheel Broken

The right V-Ball wheel screw mounting has sheered off. The screw is still in the wheel however there’s nothing to fix it to on the Torque Drive motorhead. Any suggestions? I hope this doesn’t mean I need a new motorhead.

6 months ago

onlinealiasNew Member

posted in Using your cordless vacuum

V12 Detect Slim Cordless - Runtime inaccurate

I got a v12 Detect Slim Cordless on February 7, 2023. It was getting 45 minutes of use on a full charge. As of a few days ago, it gets no more than 34 minutes of use from a full charge. Is this normal degradation? I realize battery life can vary depending the frequency of use, surface cleaned, and type of tool used. Admittedly, I use my vacuum almost daily. I have consistently used the same two tools (combo and laser fluffy - light on) and only on terrazzo floors. My apartment is only 600 square feet and it doesn’t take me that long to vacuum, so this rapid decline of battery use time concerns me? Thanks in advance for your insight. (Moderation Edit - Moved to New Topic/Tags Added)

2 months ago

SilviNew Member

asked in General discussion

Anyone know which Dysons can be used abroad - Specifically from Japan to Italy?

Does the Japanese Dyson works in Italy? Are there any voltage converter?

9 months ago

ThefamilyNovice Member

asked in General discussion

Stock Issue - Replacement Part

New replacement part a dnd it's warranty authorized can't believe they are still using covid as a reason why they have not been in stock really sad I've had to use the small attachment on my hands and knees to properly use my cordless vacume throughout my house (Edited by moderator – Title amended and Tags added)

1 year ago

BeckithaNew Member

asked in Using your cordless vacuum

Does my Dyson V11 vacuum include a HEPA filter?

My dog has recently been diagnosed with dust mite allergy and I have been advised to use a hoover with a HEPA filter. I was hoping that the v11 that I already have has this feature before I need to buy another but I can’t seem to find any information on this. Thanks!(Moderation edit - title updated)

5 months ago

bucksplitRookie Member

asked in General discussion

Cordless V15 Filter Error Message - Help

I've read that this is a common problem, but I've tried all the solutions and am still getting repeat warnings that my filter needs changing. I dried the filter out completely in our airing cupboard and checked that the dust drum was empty and all the parts/filters cleared of fluff. When that didn't work, I replaced the filter, but again got the same warning animatic. The machine has worked brilliantly until the last week and is still under guarantee. Is there anything I can still do, or should I request a replacement/repair?Many thanks in advance for all advice.

11 months ago

agrinceRookie Member

asked in General discussion

Can I use my UK bought Cordless SV15 in the US if I change to a US battery pack?

I am trying to find out if I can use my dyson SV 15 bought in the UK when I go back to the US.I have called UK and US Dyson Customer support on this. I called the US one two times. The first time he said he would get a supervisor and then dropped the call. The second time, the man who answered didn’t know. I called UK support but could not understand the torrent of information from someone who is not a good English speaker. The Internet says yes in places and no in places.Can someone in Dyson please post definitive information on this? It is most annoying to get vague and contradictory answers. I joined the community today as I don’t know whether to pack the machine or not.

1 year ago

Ron B.New Member

asked in Using your cordless vacuum

Dyson V8 wall-mounted docking station not securing vacuum - Help!

When mounted upright (accessory holder on top) the docking station will not secure the vacuum, I had to invert the holder (accessory holder down) for the vacuum to secure vacuum. I suspect the spring-loaded portion of docking station isn't strong enough to push the vacuum up into clip. Please advise.

9 months ago

DsmeadNovice Member

asked in General discussion

V15 detect running without trigger press

Has anyone had issues where they release the trigger of their vaccum and the device continues to run? I didn’t know if it was just me or if others had this oddity. Please advise. (Moderator Edit - Tags Added)

1 year ago

Swiss_1985New Member

posted in Using your cordless vacuum

Makita Battery adaptation for a cordless Dyson V10

Hello everyone, I saw on a video that the Batteries of the brand makita improve the performance of a cordless vacuum cleaner of the brand Dyson.I have, so. performed a search for a V10 Motorhead but, to date. without success. Would you know on which website I could find one?In addition, I would like to know which Makita battery is compatible with my device while guaranteeing a good autonomy and if it is possible to recharge it with the original transformer or I have to buy a Makita charger.

10 months ago

mattjkRookie Member

asked in General discussion

Cordless vacuum cleaner - Wand Length.

Can anyone tell me the full length of the below please? Would be good to list lengths for all wands & all models as they seem to vary from 655-720mm... https://www.dyson.co.uk/support/journey/spare-details.969109-13

1 year ago

jujubee1New Member

asked in Maintaining your cordless vacuum

V12 dust bin is stuck - Help

Dust bin won’t flip open. The red release goes like it should, but the bin doesn’t open up….??(Edited by moderator – Tags added)

1 year ago

CoyoteRookie Member

asked in Maintaining your cordless vacuum

Cordless v8 Filter - star variant vs

Can you use the old pre filter to replace th new star filter on the V8 ,it fits just don’t know if it will work as well. Thanks (Edited by moderator – Moved to a new category/Title amended)

1 year ago

Charles KempNew Member

asked in General discussion

Shelf life of V8 Absolute - Battery capacity

I bought our V8 Absolute in October 2017. It has poor run time and I can just replace the battery. However I don’t want to replace the battery and find that I need to replace the machine as they donlt last that long. It gets average use and is not mistreated or mishandled!

1 month ago

gimNovice Member

posted in General discussion

Hair screw tool - Velvet Strip Peeling Away

Hi. Just wanted to share my experience with the new hair screw tool on Dyson V15.I have a long haired cat and the tool is really great at removing pet hair from my couch.But even though the rotating part avoids tangles perfectly, there’s a soft fabric strip which tends to just collect hair. In addition to this the fabric strip started to peel off after a month of use.Does anyone else experience these problems?The strip peels offHair gets captured by the strip (Edited by moderator – Tags added)

1 year ago

hphan88New Member

asked in General discussion

Why is my V15 accumulating debris outside the motor head while vacuuming on carpet?

I just got my Dyson V15 Detect a few days ago and started testing it on my low pile carpet and just noticed so much debris on the outside of the motor head (elbow and wheels). Am I doing something wrong?

1 year ago

MacoRookie Member

asked in Maintaining your cordless vacuum

Dyson V10 Cutting out on low and medium, but working on high - please help!

Hi,I wanted to ask you what can be reason that my Dyson V10 is cutting out after one pulse (it takes less than 1 second) and stoppes on low and medium mode. I have found very similar topic created recently by papa: The difference is that it happens on the lowest and medium mode. With blocked suction hole it works also on medium. Turned on on the highest mode - it is working fine for about 10 minutes, before the battery will discharge. I tried to disasable it to the smallest parts and clean inside, filters are replaced, but the problem still exists. Could you please advise what can be the reason and if I can fix it somehow?

7 months ago

hellorbNew Member

asked in General discussion

I have an old Dyson cordless - do you do part exchanges towards a new dyson?

Hello Stuart,I have an old dyson hoover a V7, it’s still in good condition.I’m looking to buy a V11. Do you do any sort of part-exchange where you can have my V7 and you could add it into your refurb collection ?KindestRachel

9 months ago

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