Dyson V6 Cleaner Head - Version difference - 102882 or 102882-01 | Dyson Community
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Jack
Dyson Community Manager
3 years ago
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Dyson V6 Cleaner Head - Version difference - 102882 or 102882-01

  • November 13, 2022
  • 2 replies
  • 1231 views
D

Hi,

 

We have a V6 and Easter to replace the head as the brush had stopped spinning.

We thought we had it sorted and ordered a replacement head. But the new replacement doesn't fit.

Our old head is part No 102882 and our replacement is No 102882-01. The difference is the pins and the plastic around it. See attached picture. 

I've looked around and every website doesn't tell you which No part you're buying.

Am I missing something here? 

Advice very much welcomed 

 

(Edited by moderator – Tags added/Title amended) 

Best answer by Stuart

Hi @Daves, 

This really is a strange one! The online part selector should dynamically match the serial number of your machine to that of a replacement, recommending the correct part. 

I’d need to investigate this with our team and find out the cause. 

Could I ask you to please drop me a private message with the below information: 

  1. Machine’s serial number
  2. URL of part purchase
  3. Full part number - Found on the order confirmation

Once I have this, I’ll reach out to our parts team and come back to you with a conclusion. 

Thanks, 

Stuart

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2 replies

A
  • Anonymous
  • 0 replies
  • November 14, 2022

Hi @Daves 

This isn't something I’ve ever come across. I’d suggest this is a topic for the CM or a Moderator to look at. @Stuart

I’d expect they’d need more information on the part. Do you have the URL to the page you order from and the part!?

Kirby.

Stuart
1 person likes this
  • Stuart
    Stuart
Stuart
Dyson Community Manager
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  • Stuart
  • Stuart - Dyson
  • 549 replies
  • Answer
  • November 14, 2022

Hi @Daves, 

This really is a strange one! The online part selector should dynamically match the serial number of your machine to that of a replacement, recommending the correct part. 

I’d need to investigate this with our team and find out the cause. 

Could I ask you to please drop me a private message with the below information: 

  1. Machine’s serial number
  2. URL of part purchase
  3. Full part number - Found on the order confirmation

Once I have this, I’ll reach out to our parts team and come back to you with a conclusion. 

Thanks, 

Stuart

Stuart - Dyson
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