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General discussion

Got a query that's pretty general about your Dyson hair care product? Get an answer from the Dyson Community here.

  • 303 Posts
  • 878 Replies

303 Posts

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debbiez01Novice Member
asked in General discussion

straighteners not holding

I have had my straighteners for a few years now but the last 3 weeks they look fully charged but go off after 5-10 mins of using them any tips would be appreciated 

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1 month ago
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KiriNew Member
asked in General discussion

Flyaway Smoother UK

Hi I live in the UK and would like to know why the flyaway smoother attachment for the Supersonic hairdryer is not available here? It seems to be only available in US and other countries. When will it be available here in the UK?  ThanksKiri

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Silver Level Contributor
1 month ago
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sookm2Rookie Member
asked in General discussion

Lost in shipping-replacement air wrap

Hi all,I’m experiencing a very frustrating situation. I purchased Dyson airwrap a year ago. Although I rarely used it, it had mechanical issues. After several trouble shootings, Dyson support asked me to return it and they informed me they would send a replacement. When Dyson sent me a replacement, Dyson had never sent me an email notification of replacement shipping. Also, Dyson had never provided me with a tracking number of this replacement. This resulted in a lost replacement. As advised, I filed a claim at UPS. Now, UPS updated the claim status as “closed” saying UPS couldn’t contact me. However, I’ve never received any calls or emails from UPS. I contacted Dyson multiple times over a couple of weeks after the replacement was lost. Dyson kept saying they were escalating an issue, asked me to wait for 72 hrs and called them back. Whenever I followed up, it turned out Dyson didn’t take any actions after escalation. When I tried to contact UPS, the automatic response was turned on an

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1 month ago
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wowowoNew Member
asked in General discussion

Delivery to Poland

Is it possible to deliver the dyson multistyler from the UK store straight to Poland?

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Jack
Dyson Community Manager
1 month ago
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SandraMahovicNovice Member
asked in General discussion

Navigating Customer Dissatisfaction: Addressing Incomplete Deliveries and Misleading Advertising on Dyson.hr

I require assistance with two incomplete deliveries of my orders.Unfortunately, customer service in Croatia has been unable to provide a resolution.Therefore, I am seeking assistance and answers here. I placed an order for the Ceramic Pop Color Airwrap around 2 or 3 months ago. However, upon receiving the package, I discovered that the travel bag, which was supposed to be included according to your website, was missing. Despite reaching out to customer service in Croatia multiple times, I was informed that they could not send me the bag as it was no longer available, even though I had already paid for it. Furthermore, they did not offer any compensation or reduction in the price for the incomplete item I received.Story continues...Yesterday, I received my Ceramic Pop Color Corral, yet again, with an incomplete package. This time, only the travel bag was included, with no sign of the larger storage bag. Furthermore, upon inspection, it appears that the hair iron may have been used by so

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1 month ago
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anre0828New Member
asked in General discussion

Flat Iron will not charge

I bought it 2 years ago and the base or flat iron will get hot but not stay fully charged. 

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Jack
Dyson Community Manager
2 months ago
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OCSNew Member
asked in General discussion

Broken Online Order Process

Ordered an Airwrap online and completed the transaction. Received no order confirmation email. Check my bank account and the money had been debited from the account. Received an email saying that the items were still in the cart and for me to complete the transaction.  Contacted support and they said I’d only receive a transaction confirmation once the product has left the warehouse.Dyson is a premium product that you pay a premium price for, this will be our 4th Dyson product, but this is pure amateur, especially in today’s online environment rife with fraud, you need to get it exactly right!! And not getting it right is unacceptable, at the moment you have my money and I have zero proof of purchase!!!!I ordered via https://www.dyson.com.au/ is this site fraudulent? At the moment I really don’t know as I have received no confirmation of my purchase. Has a malicious threat actor hacked you order process? Again, who can say as I have no confirmation the transaction from Dyson, only miss

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Jack
Dyson Community Manager
2 months ago
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CobhirelandNew Member
asked in General discussion

large round, volumising brush

I’ve been trying to purchase the larger round volumising brush from Dyson for my Air Styler. I kept getting messages saying it wasn’t available and left a “notify me “request on the site. Consequently I received three messages saying they were now available only to go to the website and find that they were still on the notify me stage. I’ve just received another message today saying they are available, but I still can’t locate one. So Finally, my question is, can I purchase the new larger round volumising brush in the UK? Many thanks for any help anyone is able to give me. Kind regards. Rowena.P.S. would be useful 😊So finally, so finall

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Jack
Dyson Community Manager
2 months ago
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YevheniialisovaRookie Member
posted in General discussion

airwrap paint

Hi! I have a problem with paint on my Dyson airwrap which is still on guarantee. I never seen that someone had this before… it looks like my paint is swollen and because of it scratches appear. my airwrap looks awful and I’m so sad about it as it was all the time in a dry-safe place. Is anyone can help me with it?  

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2 months ago
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Becky2024Novice Member
asked in General discussion

Does anyone else think the Airstrait should of come with a storage box

I got the Airstrait today for Mother’s Day, I love it and be been waiting for a product like this, but….cant help be a little bit annoyed that it doesn’t come with a nice box like the sonic hair dryer and the Dyson wrap…why?

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2 months ago
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LumaRookie Member
asked in General discussion

refused repair for Corrale straightners , only had them six months .

Treated myself to a pair of corrale straighteners July last 23. I accidentally dropped them and now one of the plates have become detached from the housing. to me it looks like  simply repair . I spoke to Dyson yesterday and showed the damage, I was told I cannot get them repaired, however the customer care assistant, informed me I can buy a new pair with discount the cost will be &300. I mentioned I do not expect a free repair, and will to pay for this . Any advise please, I’m so upset I thought the straighteners would be more robust ?? I didn’t even drop them from a great height . can anyone tellWondering if anyone has had a similar  Situation ?  very  shocked and extremely saddened, by the lack of care from Dyson .  

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2 months ago
HellsbellsUK
HellsbellsUKNovice Member
posted in General discussion

Wow I Just Got My Dyson Airstrait Today In The UK, Its Amazing

What does everyone else think of theirs? It is beautifully designed and engineered, and it works so well on dry hair, I’m about to try it on washed wet hair, I have unruly, thick wavy waist length naturally grey hair, we will see how it get on with my frizz and waves and I’ll come here to update. 🙂 If I had to say anything negative, it’s just the lack of a nice presentation box to keep it in, like my other Dyson hair products came in. 

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HellsbellsUK
2 months ago
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heidi.ferrariNew Member
asked in General discussion

dyson corrale not holding charge

Had my straighteners just over 2 years now charge inly lasts around 5 minutes without cord being attached - any ideas?

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Jack
Dyson Community Manager
2 months ago
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JasmineToltonNew Member
asked in General discussion

Broken round brush

My dyson airwrap round brush has completely broken, I’m not sure how but it looks like a default as there is no sign of accidental breakage. Its only a year old. Do we have any sort of warranty for parts if its not our fault? Has anyone else has this issue? I can use the round brush at all because it comes away from the actual attachment. 

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Jack
Dyson Community Manager
2 months ago
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TrishMcGlynnRookie Member
asked in General discussion

Dyson Airstrait UK - not recognising serial number

Hi I have just bought the above and have tried to register it but the serial number is not being accepted.  I do not have the box unfortunately so cant check the side of it but on the help page it says that the serial number is on the e-box.  The  number on this does not match the format being asked for on the registration page.  Any one experience this or have a solution?Thanks Trish

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Jack
Dyson Community Manager
2 months ago
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daycdiasNew Member
asked in General discussion

Dyson Airwrap exchange

My airwrap smelled burnt and I had a few days left in the warranty, sent for a replacement on 01/18, Dyson received it on 01/24 and I still haven't received any update about my exchange, it’s been more than 3 weeks, infinite calls and chats and they keep saying that the warehouse team hasn’t update yet, but they are working on it and that I’ll receive an update in 24-48 hours, they said that a few times already and nothing!! It’s really frustrating, tomorrow will be 1 month since the whole process began! Anyone had an exchange replacement and can tell how was, how long it took? Any light? Thank you 

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2 months ago
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osb0rneNew Member
asked in General discussion

Will a Dyson Airwrap multi-styler purchased in Japan work in the UK?

My daughter bought air wrap while on holiday in Japan she wants to use it in uk what can we do to get it working. 240v etc(Moderation edit - title updated)

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Jack
Dyson Community Manager
2 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion

Your hair care questions, answered​ - Amy Johnson Q&AInterview

  Amy Johnson, Global Head of Education at Dyson Beauty, roots out rogue rumours and hands out hair care hints using her insider industry knowledge.Got a styling question you’d love answered? Ask us below! Find more styling tips for Dyson Airstrait™ and Corrale™ straighteners, Dyson Airwrap™ multi-styler and Dyson Supersonic™ hair dryer here: 

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Jack
Dyson Community Manager
2 months ago
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KentishgirlRookie Member
asked in General discussion

Airstrait Travel Wrap

Hi Can I ask is the airstrait travel wrap the same size as the corrale travel wrap please.I would like to see a picture of the airstrait in the wrap to understand how it fits. 

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2 months ago
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DaisyNovice Member
asked in General discussion

Ceramic pop airwrap barrel

Hi!I got ceramic pop airwrap this January and experienced an issue with barrel — it got burrs. Has anyone experienced issue like this? Getting this type of quality for almost 600$ is disappointing 😐  

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2 months ago
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ca.izabelaNew Member
posted in General discussion

dyson airwrap is simply the best hair tool ever created

Thank you Dyson for creating such an amazing product. It’s easy to use, makes my hair so amazing. No hair salon has ever been able to achieve the look I was able to achieve with the Airwrap. I’m incredibly thankful. Thanks for allowing me to love my hair again. 

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2 months ago
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mkmk2323New Member
asked in General discussion

Airwrap - Oval Brush Attachment Please!

As many previous posts have mentioned, it would be incredible if an oval brush accessary was made available for the Airwrap. (Unfortunately, the new “large round volumizing brush” does not fit the bill and is not what customers are asking for with the request for an oval brush.) An attachment with a brush shape and bristles similar to those on competitor products such as the Drybar Double Shot and Revlon One-Step would be an incredible value add for the Airwrap. I’m trying to find an alternative to those products due to their being insanely loud and causing heat damage. This led me to spring for the Airwrap.I received mine a few days ago and while there are many aspects I like about it, I simply cannot achieve the same styling results without having this type of attachment, which has me strongly considering returning the Airwrap...

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2 months ago
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sazlewis76New Member
asked in General discussion

Airstrait - anyone else annoyed with the ridiculous plug and short lead?

I’ve been using the Airstrait now for about 3 weeks and I love it except for the ridiculous plug and the short lead. At home it’s hard enough and I have to be really close to a plug but just come to a hotel as I’m away for work and it just won’t fit in the plug!!!!! I’m so frustrated for such a costly device they didn’t think this through?!  

2
S
2 months ago
sakura25
sakura25New Member
asked in General discussion

New Flyaway Smoother - (when) will it be available in the UK?

Hello!I live in the UK and went to see my friend in Japan recently. She had the Supersonic hair drier with an attachment I have never seen here in the UK before.It is the new flyaway smoother (pic below) - I got to try it and absolutely loved it.I was wondering whether there is any plans to have it in the UK and if so, when?Thank you for your attention!   

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sakura25
2 months ago
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eggscellentNew Member
asked in General discussion

Guarantee / Registration / Product Dimensions

Hello,Is my machine registered?   Why do I get the following error when I try to contact Dyson Support, “Sorry, we don’t recognise that serial number. Please check and try again.”?   How do I to transfer my guarantee?   What are the dimensions for the large presentation case?

1
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2 months ago
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