My airwrap smelled burnt and I had a few days left in the warranty, sent for a replacement on 01/18, Dyson received it on 01/24 and I still haven't received any update about my exchange, it’s been more than 3 weeks, infinite calls and chats and they keep saying that the warehouse team hasn’t update yet, but they are working on it and that I’ll receive an update in 24-48 hours, they said that a few times already and nothing!! It’s really frustrating, tomorrow will be 1 month since the whole process began! Anyone had an exchange replacement and can tell how was, how long it took? Any light? Thank you
Solved
Dyson Airwrap exchange
Best answer by Anonymous
Hi
I’m sorry to hear of the troubles you had with your AirWrap and with the exchange process. I would be lost without my AirWrap, so I understand the importance of you getting your new machine quickly. Please email us at askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" and we will be happy to get this looked into for you.
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