Treated myself to a pair of corrale straighteners July last 23.
I accidentally dropped them and now one of the plates have become detached from the housing.
to me it looks like simply repair .
I spoke to Dyson yesterday and showed the damage, I was told I cannot get them repaired, however the customer care assistant, informed me I can buy a new pair with discount the cost will be &300. I mentioned I do not expect a free repair, and will to pay for this .
Any advise please, I’m so upset I thought the straighteners would be more robust ?? I didn’t even drop them from a great height .
can anyone tell
Wondering if anyone has had a similar Situation ?
very shocked and extremely saddened, by the lack of care from Dyson .
straighteners include a free 2-year parts and labour guarantee which would cover failure due to manufacturing issues. Accidental damage such as being dropped as you’ve described wouldn’t be covered. In this instance, replacement straighteners would be chargeable.