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General discussion

Got a query that's pretty general about your Dyson cordless vacuum? Get an answer from the Dyson Community here.

  • 559 Posts
  • 1,543 Replies

559 Posts

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Anonymous
posted in General discussion

Dyson Nautik™ - Wet to Dry Cleaner

Hi everyone. A family illness meant that I took a leave of absence. Thankfully they’ve recovered to the point that I have some free time. And yes, where better to spend it then here… Did anyone see Dyson launched a Wet to Dry cleaner? I completely missed the launch of it in China.Dyson Nautik - Dyson V12 Detect Slim Nautik™ Scrubber Vacuum I for one, believe this is a ambitious, but logical development step for Dyson.I hope they release the cleaning attachment as a single purchase in Europe soon. Pete.

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Bronze Level Contributor
1 year ago
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Nat1971New Member
asked in General discussion

Accessories for the Dyson Cordless V7

Hi, I checked out the accessories list and want a low adapter and high adapter to use with my V7. Problem is will it fit my V7? One website page description has V7 included in the compatible vacuums and the next page omits V7 and starts at V8 only. Please help. Thanking you kindly, Natalie  (Moderation Edit - Tags Added)

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Gold Level Contributor
1 year ago
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JustinNovice Member
asked in General discussion

Dyson vacuum smells like a wet dog /Unpleasant odour - Help

Hi guys hope your all safe and well.iv got a dyson v10 from a friend.i fitted new filter plus deep cleaned the hover but iam still getting a strong smell from there dogs coming from the filter when using it.the smells in the motor cover.how can I clean it..thanks justin

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1 year ago
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Jackarillo55New Member
asked in General discussion

SV11 (V7) Pulsing on trigger pull - Suggestions welcome

Hi I have a SV11 which fully charges but when I press the power trigger it pulsates and cuts out anf the back in but is not cleaning the carpet/floor I have cleaned all the operating tools and the filter but no change The machine is not over used but has been doing this for sometime Help please..  (Moderation Edit - Title Updated/Tags Added)

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1 year ago
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Bronze Level Contributor
LokiBronze Level Contributor
asked in General discussion

Transparent Attachment Clip Holder for V15 Detect or similar.

As in the topic. Is there an original attachment -- tool holder -- available at all that could be added to a stand? 

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Gold Level Contributor
1 year ago
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Nat1971New Member
asked in General discussion

Dyson stick vacuum v7 compatibility

Hi, I already have a Dyson v7 Animal with mounted wall charger and various heads and attachments. I'm wondering if the V7 Absolute is compatible with the wall mounted charger and heads etc that I already have.  I hear the v7 Absolute hasn't got a wall mounted charger or many attachments. If I buy the Absolute... I'd like to charge them both with the same wall mounted charger and use all of the attachments from the v7 Animal, of course. Thank you for your help. Regards, Natalie 

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1 year ago
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angelabyrneRookie Member
asked in General discussion

Dyson V11 Motorhead Replacement? Do we have an estimate for how long we have to wait for despatch?

I am based in New Zealand and have a V11 Outsize stick vacuum. It was purchased in August 2021 and is still under warranty. I’ve been told that there are no replacements in stock and that I have to wait an undetermined amount of time. Could someone please give me an idea as to whether it’s going to be days, weeks, months or years? Feeling really dismayed by how little information I was able to get from Dyson Support. I felt brushed off. I requested a call back from a manager but I never heard anything.  Has anyone had a positive experience with actually receiving a replacement head for their V11 Outsize? My machine is fairly useless without this attachment. 

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1 year ago
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dennis55Novice Member
asked in General discussion

Separating the docking charger on the Dyson V10

How do i separate the backing from the docking charger to enable it to be secured to the wall. We recently purchased a Dyson animal V10 and watched many youtube videos to see if any showed me how to separate them.  

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1 year ago
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dt0003Rookie Member
asked in General discussion

Parts not in stock for Dyson Outsize - I need a new bin

I have a Dyson Outsize- barely had it a year and a piece within the bin broke.  I called to get it replaced and have a case created- but they have no ETA on when they will get the part.  I haven’t been able to use my vacuum in 2 months.  I keep checking still not in stock.  It’s ridiculous that I have a pretty new vaccine and no way to use it and the agent didn’t care when I tried to push the issue.  I can’t find an after market bin.  Does anyone have any suggestions?  Not sure I will get another dyson if you can’t even repair items under warranty.  At this rate it will be out of warranty before parts are in stock.  Very frustrated. (Moderation Edit - Tags Added/Category Updated)

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1 year ago
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Margaux de WetNew Member
asked in General discussion

Using my EU Bought Dyson V10 in the US

Hi! I am moving to the US in August from Spain where I bought my Dyson in Sep 2021. Can I buy a charger there for V100/V120 and use it on my current EU battery or should I buy a battery in the US and then the matching charger? Hope one of these ways work to get my machine to work in the US (I can’t live without it)! 

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1 year ago
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MattsunNew Member
posted in General discussion

Inventory shortage - Dyson Stock V15

I would like to purchase a part but no matter when I look I can't find it in stock.Specifically the head with the laser for v15.I would like it to be in stock soon.

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1 year ago
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Bronze Level Contributor
LokiBronze Level Contributor
asked in General discussion

Ordering for next day delivery - This is simply not true!

I ordered my v15 absolute plus with an additional part before 8:00 and was offered an afternoon slot next day. Today is 13th and I still haven't received it. I rang 11th in the evening support to chase the delivery only to be told that this is not true indeed. How bizarre! And my wife took a day off to wait for delivery all day! Such a waste of time. This is very wrong I said -- the lady on the phone promised to get back to me next morning, which never happened. This does not look promising for the whole experience with the Dyson products I bought. Very discouraging. Not happy. 

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Stuart
Dyson Community Manager
1 year ago
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Bronze Level Contributor
LokiBronze Level Contributor
asked in General discussion

Is there a stand for Dyson V15 Detect Absolute + ?

A good stand for Dyson V15 Detect Absolute +? Perhaps someone has had some experience with one and can recommend? 

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Bronze Level Contributor
1 year ago
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oliverfrankNovice Member
posted in General discussion

Is the hand grip of your cordless vacuum to small for your hands?

I am a man 185 cm tall who wears size 8 surgical gloves (this is a large size).I find that the hand grip of our cordless vacuum is quite thin, causing my fingers to cramp in use.The thin hand grip makes it harder to manipulate the heavy machine. Has Dyson sought advice from hobologists (people who study the design of handles) to consider a way to provide larger hand grips for those who need them? 

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1 year ago
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dldepaNew Member
posted in General discussion

Orders Help - Missing Part

on 3-28-2023 we contacted dyson as the v15detect we received was missing a part. after being told an order was placed and told we would receive in 2-7 days. A week later no notice of shipment. Placed call and was told it would be on the way and we would get notice in 2 days about shipment. 5 days later no notice. Call placed and helpful man,rick, looked into and was told part out of stock with no expected date of available. We spent over $800 and are very displeased with process.

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1 year ago
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lyonhomeNew Member
asked in General discussion

Order Request - No follow up email or support!

I submitted a request and went through the steps to get a new battery for my v8 animal and even received an email saying that “. Please allow up to 2 hours for an email confirmation. A separate tracking email will follow after this one.” That was send on March 11th. It is now over 3 weeks later and I still haven’t received anything more from Dyson. No tracking. No follow up email. Nothing. Do I need to try to do this again or what? I can’t say as I am impressed with this type of customer service at all. (Edited by moderator - Tags added/Title Updated) 

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1 year ago
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MaaizNew Member
asked in General discussion

Cordless V11 Not Working - Does anyone have any suggestions?

Hi my dyson motor not working. I tried everything but nothing seems to work. I am attaching video so that anyone can help me on this.

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1 year ago
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LisaBoNew Member
asked in General discussion

Blockage in center of canister mechanism. Anyone know what I can do?

I constantly am getting dog hair clogged inside the silver center mechanism of the canister through a hole on the side. Even when the canister is not full. It causes the pulsing and shows the blockage light. I can’t even vacuum for more than 2 minutes before this happens again. I’m about to return it but wanted to know if anyone has experienced this and can it be fixed.  

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1 year ago
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TeddyNew Member
asked in General discussion

Soft Cleaner head & dog hair

Hello I am looking to buy V15 and mainly have hard floors. I have a long haired dog. I have been recommended to use the soft head cleaner on the hard floors. How does this head cope with dog hair & how is to detangle?Thanks  

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Gold Level Contributor
1 year ago
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rahul2909New Member
asked in General discussion

Cordless V15 Laser Head - Switch Missing. Is this normal?

Hello, i have got V15 detect absolute . But it seems strange to me, how the laser cleaner head looks like. There is no “on/off” switch in it. Is it ok?(Moderation Edit - Title Updated, Tags Added)

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1 year ago
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Sophie mooreNew Member
asked in General discussion

Dyson Cordless V8 - Bin Jammed. Help please!

I have a V8 cordless vacuum and the bin is jammed I can't lift the red lever it's jammed.  (Moderation Edit - Tags Added/Title Updated/ Converted to Question)

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1 year ago
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RickJBNew Member
asked in General discussion

Dyson Floor Dok - Buiilt-in Battery/Charger?

Is the Dyson Floor Dok merely meant for storage of cordless vacuums such as V11, or does is also have included built-in spare batteries and chargers that can be utilized and plugged into?

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1 year ago
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JuniperTNew Member
published in General discussion

V15 Particle Count Data - Local Download QuerySPOTLIGHTED POST

Is it possible / could it be possible to download data from the V15 particle count for data analysis?

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Stuart
Dyson Community Manager
1 year ago
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MegBen303New Member
posted in General discussion

Cordless Vacuum - Is there a return period?

I am looking into buying a new dyson cordless vacuum. I currently have the dyson animal ball vacuum and i love it but the cordless would be convenient for upstairs/downstairs, etc. I am not sure which one to get though. My question is- if you get one and you don’t like it..are you able to return within a certain time frame? It is just a LOT of money to spend if it doesn’t fit what I need..I know some companies do this and I wasn’t sure if Dyson is one of them. 

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1 year ago
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EdaozdemirNew Member
asked in General discussion

Dyson Cordless V6 Trade-In Promotion (March 2023)

HelloIn my instgram I've looked in to dyson and it says Turn your current v6 into latest dysin and get £100 cash back when you upgrade Is that true.

1
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1 year ago
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