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General discussion

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Greg370587New Member

posted in General discussion

Innovation frustration

Hello, firstly I would like to say I am a massive fan of Dyson products and I love my cordless vacuum. However my biggest frustration is that I Cannot completely vacuum my house without the power dying and then having to charge up for several hours. I have looked at purchasing a separate battery and charger so that I can have multiple batteries available. But just a suggestion is could we make a charging port that holds the vacuum and another battery. Or possibly create a hybrid cordless vacuum that can also be plugged into the mains as well?.

1 year ago

abplusNovice Member

asked in General discussion

Main body for animal V8 - Part number check.

Hi. I have a V8 animal and I need to order a new body as the handle has cracked on ours. I think the part number is: Part no. 967812-01. The serial number of our vacuum is RA6-UK-HEA3574A. Please can you let me know if this is the correct part? Thanks, Andrew.

7 months ago

Ethereal5New Member

asked in General discussion

Roller Brush Replacement Parts

Hello all, I've had a Dyson V11 for several years now and the roller brush has recently stopped spinning. After disassembling and cleaning it didn't work, I decided to purchase a new Motorhead assembly and voilà it works. My question is, is there a less expensive part that I can replace on the original motorhead?Is there any other part that can be replaced that may get it rotating again without having to dispose of an entire Motorhead assembly?

2 months ago

wavydiesonNovice Member

asked in General discussion

When will V10 replacement batteries be in stock

When will V10 replacement batteries be in stock??That says it all !I just want a working unit. If Dyson has a supply problem, please let us know and avail us of an alternative.Regards,David

6 months ago

HakeemNovice Member

asked in General discussion

Buying a Hair Screw Tool for V12 Slim

I want to buy the hair screw tool for my V12 slim - coming off a V8, I know the accessories for that won’t fit the V12, but I don’t know if there’s a specific model for the V12 I have to buy. I had a look in Currys and tried fitting the display Screw tool on a V12 and it didn’t fit, but the Dyson website has it as one of the available tools.Is there a specific part number or model I need?Thanks

4 months ago

obilloRookie Member

asked in General discussion

Cordless - Replacing the Filter of a Dyson Max Stick Vac

I have a very early Dyson stick vac. No model number on it but it does say MAX on the top. Maybe 15 years old. Lost manual years ago. How to replace the filter?

1 year ago

Butla360New Member

asked in General discussion

filter not sealed after replacing a trigger

Hi, i have a problem with my dyson v10. After replacing a trigger because it cracked, vacuum stopped working and shows filter not sealed on screen. I tried everything and it still doesn’t work any ideas?

1 month ago

joybringNovice Member

asked in General discussion

Is there a list of Cordless V11 Outsize Compatible Motorheads?

Does anyone know what motorheads are compatible with the V11 Outsize? Thanks!

9 months ago

TJB24New Member

asked in General discussion

Dire customer service- How did you resolve it?

This is what’s advertised but not met.I ordered my hoover on the Thursday morning at 9:30. When it didn’t arrive on Good Friday I thought it was because it was a bank holiday and therefore it’d be delivered on the Saturday. When my tracking information was showing it was still in the depot lunch time Saturday I phoned Dyson customer service. I was told it was due for delivery that day and to be patient. It never arrived.I could have ordered from elsewhere and paid £50 less but I wanted the next day delivery as I was going away on the Tuesday. Tuesday, I ring Dyson again and ask to cancel my order as it still hadn’t arrived as per the 35 day money back guarantee.Advised as it was with the courier they couldn’t do that and I’d have to wait until I received the machine and phone again to arrange collection.I phoned after finally receiving it on my return from holiday and asked for price match. Told they couldn’t do it. So I said I wanted my machine collected and I’d order the same Hoover

1 month ago

SJIRookie Member

asked in General discussion

Battery Life

HiBarely two months ago I bought a new battery for my hand held vacuum. The original one had lasted years and I assumed the replacement battery would also The new battery now only runs for a few minutes before needing to be recharged. When I contacted the helpline I was basically told, Tough, we don’t guarantee batteries and you’ll have to pay another £65 for a new one Not those actual words of course but the same message Really angry that Dyson thinks this is acceptable. I am on a fixed income and don’t have a spare £65 lying around!! Especially as there is no guarantee that another battery will behave in the same way Anyone else had this problem? Did you get it resolved?thanks

1 month ago

DorothyTRookie Member

asked in General discussion

Old tools/accessories

I’ve just purchased a new Dyson cordless and want to know what to do with the tools/accessories from previous models, please.

3 months ago

VACNew Member

posted in General discussion

BaldrickRookie Member

asked in General discussion

DC50 / DC50 Animal - Part Compatibility questions

HiDue to needing a replacement component, I’d like to know if there is a difference between the DC50 and the DC50 Animal. I need a new Cyclone Assembly for my 2014 Dyson (although, not necessarily the cylinder dust bin) but I can not work out if the 2 models (assuming there are 2 models) have inter-changeable parts? Fortunately, there are plenty of second hand spares available on various websites. Many thanksRick

10 months ago

Cows86Rookie Member

asked in General discussion

Does anyone know what Outsize model this is? 394102-01

Outsize Absolute in Nickel/Red 394102-01$1299.00 Hi just wondering if anyone can tell me which model this is? V11, V15 , Gen5? Thanks

9 months ago

toxocRookie Member

asked in General discussion

Carbon Fibre Brush Safety

I’m very disappointed that I have had to send back by V15 vacuum product because of the carbon fibre brushes. There are growing concerns over the safety of carbon fibre, which has a high bio persistence in the body. Its one thing to have a carbon fibre shell in the car, another to be mechanically abrading these fibres against the floor in rotating cylinder which could release particles during wear and tear. Not only to then aerosolise these particulates. Rather defeats the point of a £850 HEPA vacuum cleaner.The safety sheet provided does mention irritation and washing hands after coming in contact. But this does not go far enough. Carbon Fibre is a suspected carcinogen with a growing risk profile. Being bound into a product is one thing, but being impacted opens up potential new risks.Fundamentally I’m disappointed to see this material used in this way and that having spent 10’s of thousands of pounds on Dyson products over the years, it wasn’t even advertised clearly that the product

2 months ago

AmyjoamyjoNew Member

posted in General discussion

V10

What in the world is going on with Dyson customer support in the US? I do not have the time to spend over an hour on hold. May V10 is not even 8 months old and cuts out. I have been able to “chat” with a representative & they told me I needed a new filter. But of course it is on back order, going on 3 weeks now. I cannot get in touch with anyone, I have tried ALL the trouble shooting tips/tricks & videos. Dyson is NOT what it use to be. This is my 3rd machine and it will be my last purchase from this company that does not stand behind its product

4 months ago

ImiNew Member

asked in General discussion

When will the Micro 1.5kg cordless vacuum cleaner be on sale again?

When will the Micro 1.5kg cordless vacuum cleaner be on sale again? And what is the next lightest cordless vacuum cleaner? The V12 Detect Slim at 2.2kg, perhaps? I'm looking for the lightest that you make.

1 year ago

FthnaralanNovice Member

asked in General discussion

Dyson Turkey - V10 extra charger problem (No Stock)

Hello,First of all, I apologize for my bad english.I have a problem, I bought a "Dyson Cyclone V10™ Extra" model vacuum cleaner on 06-17-2023, although it has a much higher price than other brands, trusting the brand and quality of dyson.When I came home and unboxed this product, which was delivered to me as a sealed box, I noticed that it was not charged. Later, when I had time, I reached out to dyson turkey regarding the problem. After making a video call with me, because they did not understand whether the problem was with the device itself or the charger, I took the device to the third-party seller I bought it from, and when I tried the device there, I determined that the device was charged and the problem was in the charger, and I conveyed the situation to dyson turkey by phone again.They told me that they would create an order and send the charger, but they do not take any action other than telling me that the product is not in stock and that my file is open, they will inform me

9 months ago

scottfwalterNew Member

asked in General discussion

V15 Detect Absolute Only Powers For A Second or So

Hi, I recently received a V15 Detect Absolute and when I press the trigger it runs only for a second. If I press the mode button a couple times then it will stay on when I press the trigger. Any idea what is going on here before I call support?

5 months ago

badgrooverNew Member

asked in General discussion

New replacement battery isdifferent and NOT charging

Ordered a nreplacement battery but it does not charge.I notice that the power supply pin does not seem to go all the way in.The power supply does work.I have attached an image with the two batteries.Left is new battery and right is the original.Notice how the port for the connector is different.The pin inside the hole is set deeper in the new battery.Am I expected to buy a new powersupply?New battery on the left

2 months ago

CordlessVacuumGuideNovice Member

posted in General discussion

A Detailed Dyson Gen5 Detect Review on YouTube

Hello Dyson fam, just published a video about the Dyson Gen5 Detect on YouTube » Comments, and questions are welcome

6 months ago

FitznstartsNew Member

asked in General discussion

Clear Bin ejector releases entire dust bin

I emptied my V11 dust collector and in so doing, it shot off the body of the vacuum and the red and grey seals came off too. I used the instructions to refix the seals but in so doing, broke off the little screw catch on the grey seal. Ordered a new set of seals and that hasn’t fixed the problem so ordered a new clear dust collector. That’s also not solved the problem. So if one is slightly too aggressive in opening the dust collector, it comes off in your hand. Nothing is visibly broken on the main motor unit that I can see, but it’s difficult to see something that may no longer be there!

2 months ago

WendyCRookie Member

posted in General discussion

Dyson vacuum on sale - Does Dyson run an after Xmas sale?

Currently the V15 is on sale for $599 *reg price $749). Does Dyson tend to run an (even better) after Xmas sale? (Edited by moderator – Tags added)

1 year ago

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