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263 Posts

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Asmita VermaNew Member
asked in Ask the Community

Airstrait India launch date

When will the Dyson airstrait be launched in India ??

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1 hour ago
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marie_knmNew Member
asked in Ask the Community

Warranty when purchased in other country

Hi,If I purchase a Dyson airwrap in Spain, France or Germany, will I be able to use the warranty in Denmark? I'm from Denmark but I’m not sure the pink/rose gold will be available in Denmark. Best,Marie 

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1 hour ago
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CurlyBeeNovice Member
asked in General discussion

Does the 360 Vis Nav ONLY use the map? Or does the camera and sensors override the map?

I am curious about mapping.  Since the software doesn’t seem to like angled walls, does the robot map the house and use it “as a suggestion,” allowing the cameras and sensors to “override” the map if it determines that it can actually follow the edge of a diagonal cabinet or wall?  When I look at my map, there are very large zig-zags representing these diagonal walls and cabinets.  But when it shows the cleaning map, it overlaps—but not exactly—the original map from mapping.  Just curious if this thing is smart enough with sensors and cameras to determine where things actually are in the room.  

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2 hours ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Common questions

My cordless vacuum cleaner is pulsing/ switching On & Off / has a blockage light, what does this mean?CORDLESS VACUUM - COMMMON QUESTION

If the machine switches on and off in quick succession, while making a pulsing noise, it could be an indication to either a dirty/blocked filter or an obstruction in the machine affecting the airflow. Dirty filterTo maintain optimal performance, the machine’s filter(s) should be washed regularly. Instructions on the filter maintenance, including a step-by-step guide, can be found on our ‘Cleaning the filter(s) on your Cordless vacuum cleaner’ articleAirways obstructionIn the event of an airways obstruction the machine is designed to pulsate. This is an audible feature that not just indicates a restriction of airflow, but also helps in preventing damage to the motor. This is usually caused by a physical blockage in the machine, where debris has become tapped in one of the following locations.The Cleaner head/Accessory The Wand The Cyclone inletThe easiest way to identify where this blockage is location, is to visually inspect each of these locations. Start by removing each component fro

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2 hours ago
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Milissa7New Member
asked in General discussion

Has anyone whose Supersonic died received a satisfactory solution - or response- from Dyson?

Hello Everyone,I have read a few comments about Supersonice hair dryers dying shortly after the warranty ran out and had a similar experience.  The mortar on mine died  at around 2.5 years- it just stopped powering on.  I took it to a Dyson repair store and was told that it couldn’t be fixed. They weren’t even allowed to open the hair dryers to look at the motors.  They told me that the lifespan of the hairdryers in typically around  5 years, but mine was only 3- but the warranty was expired.  They said there was nothing that they could do, other than offer me a 20% discount on a replacement.  I find it outrageous that a $500 hair dryer is now trash after such a short period of time. Especially since I only used it 2-3 times a week. I’ve  had other hair dryers last over 5 years for less money and other Dysob products last more than 15 years. As much as that upsets me, the fact that Dyson will only offer a 20% discount on a replacement is infuriating. Dyson regularly offers 20% discount

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2 hours ago
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AndykayyRookie Member
asked in General discussion

Gen5 Outsize wheels - snapped off

I’m wondering if other users have experienced issues with the GEN five outsize wheels breaking off. Both of my machines (One for Home, and one in my small office have experienced both wheels snapping off, and both machines are only two months old.Apparently, Dyson is out of motorhead to replace the faulty parts. 

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5 hours ago
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MmariesNew Member
asked in Ask the Community

Red line across Dyson V15 display

Hi,I just bought my new Dyson V15 and I have a question about strange red line that showed up on the second use across whole display. It’s a thin red line on the left side of screen, what does it mean? it wasn’t there when I first used the vacuum but appeared during second use. I can’t find anywhere the explanation of it ?  

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6 hours ago
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marie_knmNew Member
asked in Ask the Community

Will Dyson Mother's day Ceramic pink and rose gold airwrap launch in Denmark?

Hi, I can see that it’s launching in other countries. Will it launch in Denmark (or Sweden)? and if yes, when? thanks in advance. Best, Marie

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6 hours ago
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BananaRookie Member
posted in Ask the Community

how to formally complain

I have had an absolute nightmare with customer services how do I formally complain in writing to Dyson ? 

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Jack
Dyson Community Manager
8 hours ago
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CR01-GNovice Member
posted in General discussion

The Tazmanian Dyson..

Let me start by saying, hello and good evening, my names Craig.. I’ve recently upgraded all my Dyson products and the star of the show is by far, “TheRobot”, only one thing I could say, if I was being overly critical, is it loves doing 360’s, Lol, hence the title and me Robots name.. I think it’s the Crystal and glass furniture, might be messing with the camera’s, as it only does it near that furniture, maybe the mirrored reflection of itself?? Gets the Robot all excited haha, because after its pirouettes and best impression of a Tazmanian Devill, it then feels the need to drive into the glass coffee table, so yeah, that’s the hypothesis that lead to the conclusion, but, still, without any doubt, an absolutely top tier product, maybe a few wrinkles could be ironed out with further software updates?? 

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Jack
Dyson Community Manager
9 hours ago
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jemmaandersonNew Member
asked in General discussion

upgrade scheme

Can anyone tell me where and when I will get a pre-paid label to return my old machine under the upgrade scheme? I received my new machine today but I can’t find any information about returning the old one. I understand this should be done within 14 days?TIA

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Jack
Dyson Community Manager
9 hours ago
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sewatson652New Member
asked in General discussion

arepair collection not actioned

I’m at my wits endDyson vacuum faulty for the 3rd time , still under warrantycollection for repair has been arranged 3 times &3 times it has not been actioned  wasting 3 days of my time over a period of 2 + weeks i have had numerous online chats, telephone calls all useless .At times I have spend 50+ minutes on chats, agents have left chats, chats have ended, fake information given  - the list goes on. During calls I have been hung up . Agents who do speak just continually offer apology and promise that issue will not recur - obviously just going through the routine. There is clearly an automated system that does not give room for anything outwith the normal parameters. I’ve offered to post item myself, unable to authorise that. I I have asked to speak to a manager, and request ignored. Advised there is no customer service department I can email. I  requested  a complaint be raised & it was not actioned.On demanding that my case be escalated , was advised someone would be in di

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Jack
Dyson Community Manager
9 hours ago
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tshetler85New Member
asked in Ask the Community

V12 parts fell out when cleaning

Help, I cleaned my vacuum and when I was putting it back together a dark grey circle fell out along with a red rubber circle????? I can’t figure out where they go back??? 

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Jack
Dyson Community Manager
9 hours ago
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LiliONew Member
posted in Ask the Community

Dyson V12 filter needs cleaning after every use, even if with new original filter

Hello. DysonV12 sends message filter needs cleaning after every use for the last weeks. I have it for 1,5 years and this issue started few weeks ago. Today i replaced filter with new original one and i get same message. Does anyone know how to solve this and what is the issue?I keep the vacuum clean, it has no blockages, i cleaned it in the past every time i got this message.i saw other people had same issue but could not find a clarification. I tried also with digital assistant as suggested in a message but could not get answerThank you

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Jack
Dyson Community Manager
10 hours ago
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ShinpollNew Member
posted in Ask the Community

Poor Customer Support

Hi All, I must admit I am shocked at the standard of customer service and having investigated more it looks like I am not on my own! How can such a reputable company stand over such bad CS practices? The product I have ordered is very expensive in my opinion and for premium products and the claims made on your website I would expect a much higher standard. I have had a Dyson machine for over 10 years now and I am very happy with the product itself and decided to upgrade as the one I have is not lasting the time needed to a full house clean. I ordered the new Dyson online and as stated on the website expected a 2 day delivery - why make these claims if you cannot stand over them!!I have contacted CS twice to be told the same thing please wait 24 hours having read through other complaints I am fearful now having invested this money in a new Dyson with the level of support being offered.What are Dyson doing to remedy this? Thanks,Sinead

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11 hours ago
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Antony2020New Member
asked in General discussion

dyson coralle straighteners

Why won't dyson honor their warranty, I sent a set back under warranty and they replaced as machine faulty, replacement set have developed an issue which renders them an ornament and they refuse to look at them saying they are not under warranty but I have the email with the warranty dates on and they are still under warranty as I speak??? I have better ways to spend £400

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16 hours ago
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GwenanneNew Member
posted in Ask the Community

Customer Service is a huge dyson-pointment

When I receive email from Dyson it says “Contacting us is easy!”   Yes, but getting them to do anything is hard.I have never received what I ordered and have tried numerous times to get Customer Support to respond to me.   Nothing ever happens.I ordered a Dyson Airwrap in Prussian Blue/Rich Copper together with a detangling comb and a brush set in Rose on November 23, 2023.  A few days later I received notification that it would arrive on December 4, 2023.   However, what actually arrived was a vacuum cleaner.   This was supposed to be a Christmas present for my teenage daughter, since she was so happy with the Dyson hair straightener that she received a few months prior for her birthday.I’ve purchased a half dozen Dyson products in my life.  I’ve never had a reason to contact Customer Support before, so I never realized what the company was really like.  Yes, they make great products.  What they don’t do is great customer support.As a single mom I’m a very busy person.  I eagerly beli

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16 hours ago
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leo.kwanyNew Member
asked in General discussion

Using US Dyson purifier hot+cool in the UK

Would it works in the UK using US Dyson purifier hot+cool with converter step up to 220v?

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16 hours ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion

Dyson 360 Vis Nav™ robot vacuum - software release RB03PR.01.08.002.4054News

Our latest software release for the Dyson 360 Vis Nav™ robot vacuum (RB03PR.01.08.002.4054) includes the following updates:Learns and prioritises high dust areas:Makes them a priority and automatically increases suction.Cleaning and reliability improvements:Smoother motion. More accurate dock detection and navigation.Better experience:Battery level displayed on the main menu. Mapping and zoning guidance for new owners.To make sure you’re always fully benefitting from the latest software and features, we’d recommend enabling automatic updates for your robot within the MyDyson™ app. Updates will then occur when your robot is inactive, docked, and connected to Wi-Fi. To see if your robot’s software has already been upgraded, check for update RB03PR.01.08.002.4054 in your robot’s settings within the MyDyson™ app.

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17 hours ago
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JD MacNew Member
asked in General discussion

Unsure Of What To Do

We have had a Dyson humidifier/purifier/cool units for over three years now.  The first unit stopped working within a month or two and was replaced.  Since then, the replacement would work only for several months and then quit humidifying.  It’s been in the area Dyson repair facility 4 or 5 times now.  The last time, I paid about $180 for a fix that lasted only a month or so.  I took it back about a month ago, heard nothing, went to the facility today and was told it couldn’t be fixed - no parts.  What is my recourse?   It was a good product when it worked, however short. I am certain not going to buy another given my experience.  Suggestions?   

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19 hours ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Using your cordless vacuum

Dyson Cordless vacuums: Understanding the tools and accessoriesCORDLESS VACUUM

Dyson engineers put as much care and attention into developing our tools and accessories as they do into the machines themselves. The tools supplied with your Dyson cordless vacuum will vary depending on which model you own, but our complete range of tools are available from our website. If you’ve ever wondered which accessory is best for which cleaning task, here’s your chance to learn more! The following videos are a good place to start - using either a Dyson V7™ cordless vacuum or Dyson V10™ cordless vacuum as examples, you can see how to attach and use some of our most popular tools. The principle will be similar for other Dyson cordless models.Dyson V7™ cordless vacuumDyson V10™ cordless vacuumIn this article we take a look at some of the innovative and robust attachments engineered for Dyson cordless vacuum cleaners All standard format toolsCompatible with all Dyson V8™, Cyclone V10™, Dyson V11™, V15 Detect™, Outsize™ and Gen5detect™ vacuums. Scratch-free dusting brushVacuum-assi

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20 hours ago
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360 VisNew Member
asked in Maintaining your robot

New battery for the Dyson Vis Nav

I just got my Dyson 360 Vis Nav, I would like to get an extra Dyson battery. I did not see any on the Dyson website and I am wondering if they are even available. Also does anyone have any idea of how to change out the old battery for a new one for the vis nav? I am asking about this as my old robot vacuum was the 360 Eye and when it came time to change the battery I couldn’t find a Dyson battery for it. So I had to use a Chinese knock off battery that kill my 360 eye! I see others here in the community have had the same experience. Thanking you in advance, Rob

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20 hours ago
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jalexander22065New Member
asked in Ask the Community

Round and round with customer service

My wife dropped her hair dryer. it did no turn on. i brought it to the service center in fairfax, va. they could not fix it and it was still under warranty so they promised to ship us a new one. the replacement came in the mail two days later and was damaged with no cover even on the filter. i brought the replacement damaged hair dryer back to the service center in fairfax, va and they promised to send me a brand new one to replace the damaged one. that was one month ago and we still have not received anything. when i went back to the fairfax va store, the tech gave me a faulty replacement i.d. that was associated with another customer. I chatted with Dyson customer service yesterday for one hour and Dyson promised to emal me with a resolution - so far nothing!!!

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1 day ago
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TiggersbounceRookie Member
asked in Ask the Community

How do I order a replacement part under guarantee

Why do I keep getting fobbed off by customer services? I thought Dyson were supposed to be a company of excellence but all I get is the run around. Christian in CS said a part was out of stock and to phone back in 2 weeks if I hadn't received the replacement. So I did and got a one week deadline from Adrian in CS. MY DYSON V12 is still in warranty and the "elbow" joint has broken. It may not seem much but at 186cm tall it means I don't need to stoop to vacuum. Regardless of that, the part broke within warranty. I guess Dyson just don't care like they used to and are the same as Hoover now. Money grabbing conglomerates with no interest in customers(Moderation edit - title updated)

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1 day ago
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jayzeeRookie Member
asked in Ask the Community

service /repair query

I have a V10  absolute cordless vacuum cleaner, just out of warranty. It keeps cutting out every few seconds . It has a new battery after the troubleshooting app suggested this was the fault I read  on line that they have a repair service where the unit is picked up by courier , repaired and returned for £99 but when I tried to book this I was told what part was probably faulty and the cost for that at £105 plus then the pick up etc for £99 . I feel this is a con. How can they possibly know what part is failing and why this tremendous cost for a repair . I,m guessing they don,t want to repair it but want me to purchase new but with a two year life span I feel I will be better going for a different brand . Has anybody else had this sort of problem ?

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1 day ago
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