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Air treatment machines

Dyson Purifiers, Humidifiers, Fans and Heaters

443 Posts

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thedavidbRookie Member
asked in Controlling your air treatment machine

Air purifier autoreact - Night mode confusion

Hi All,I am new to a dyson air purifier and am confused about the night mode.  I set the night mode for 8 hours.  The next day, after 8 hours, should the screen not light back up and work as usual!  It seems to stay on night mode until I press the power button again!Please put me out of my misery and let me know what I am doing wrong!Thank you

2
T
7 months ago
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SueHRookie Member
asked in General discussion

What is the future of the App for purifiers - Is it going anywhere?

I have 4 purifiers hot cold all registered in my app . I went to purchase another hot cold purifier today to find only the formaldehyde one is app compatible. Is Dyson doing away with the app ? Why do new fans not have the ability to be on the app ?I love the app to schedule “my house” all my fans.thanks

2
S
7 months ago
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willNew Member
asked in General discussion

Dyson Purifier Hot+Cool Formaldehyde - No power/electrical short - Ideas?

I plugged in the purifier at my new flat, worked fine for hours, then I turned on its heating function and after a while there was a puff of spark/flame and it shut down. I circled the rough area it came from, I’m guessing it’ll be a fuse or something that I need to replace.Anyone know which part I should look at?The wall plug itself is probably dodgy I would guess so I’ll plug it in somewhere else once it’s fixed Cheers,Will

1
Stuart
Dyson Community Manager
7 months ago
L
LynnRookie Member
asked in Controlling your air treatment machine

Air Treatment - Warning triangles on display and one on Auto on remote

I have a new Formaldehyde hot and cool purifier.  The auto button shows a warning triangle as do the display settings on the machine.  I contacted ‘support’ via whatsapp’ on Wednesday and the replies come at random times and no one has been helpful.  I have read the manual, switched on and off, taken filters off and on.  I have watched the videoI am really fed up now.I would really like a refund as this is so stressful for meThank you

3
A
7 months ago
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Brent1980Novice Member
asked in General discussion

TP07 vs TP10 | What are the major differences?

Is the TP10 the same as the TP07 minus WiFi and no back air flow? What are the major differences between the two?!?!  (Moderation Edit - Tags Added)

3
H
Bronze Level Contributor
6 months ago
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cweinfeld10Novice Member
asked in General discussion

Dyson HP07 treat asbergillus penecillium mold?

Hi,Had a recent air inspection and the living room is coming back with higher levels (twice that of the bedrooms) of asbergillus penecillium which is a common mold spore.  just bought the Dyson hp07 and system is indicating air quality is good. Does this system help get rid off these mold spores? Right out of the box it says air quality is good. 

4
C
7 months ago
M
MauroFdezNew Member
asked in Controlling your air treatment machine

Unable to add the HP00 to the Dyson App. Any Ideas?

Hi guys. I am a new user, I bought an HP00 air purifier and when I try to add it within the Dyson app (when entering the serial number) it tells me that it is wrong and I cannot add it, when chatting with support. Ivo tells me that there is a problem with this equipment but they do not give me a solution.Does anyone know how I can solve this? Thank you. 

1
Stuart
Dyson Community Manager
7 months ago
E
erincNew Member
asked in General discussion

Dyson Pure Cool™ tower Glass HEPA + Inner Carbon Filter - Is there a suitable replacement?

Hi I have Dyson Pure Cool™ tower purifier fan from 2018. My glass hepa and inner carbon filters has been used up for a while now but I'm not able to order replacement since inner carbon filter seems to be out of stock all the time and only glass hepa filter in stock. I see https://www.dyson.co.uk/support/journey/tools/965432-01 is in stock but I'm not sure if my device would be compatiable with this as it is not listed on the page however they look very similar. Would you be able to confirm if I can order and use this one please? 

2
B
Bronze Level Contributor
7 months ago
K
KerryNew Member
asked in General discussion

Dyson AM06 Fan - Turning off by itself. Any advice?

dyson cool fan am06 turning on by itself

1
A
7 months ago
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gp78New Member
asked in Controlling your air treatment machine

Remote control (969154-02) - How to pair?

Hi All, I just got the replacement remote control for my Dyson Purifier Cool. Does it needs to be “synced” with the main unit and if so how ?  Thanksgeorge

2
DavidTaylor
7 months ago
J
JasonVill89Rookie Member
asked in Controlling your air treatment machine

2 week old Dyson hot + cool air flow direction switching no longer working - Suggestions?

We have a Dyson Purifier hot + cool formaldehyde a couple weeks old, we used it as a fan mainly for a few days of light use.today we tried it on hot mode, however it started to divert air to the back, when we tried to change this from the remote we hear the motor trying to change it back which made a bit of a rumble and nothing happened!The strange thing its giving cold air at full speed coming out the back but the front gets hot but no air… and if we have it on cold cold air only comes from the back and we cant change  it.things I triedNew batteriesresetting the Dysonturning it off and on again Trying it on different anglesMaking sure the firmware was up to dateBut nothing fixes it, its just been in the same place for a few weeks, we don't have kids or pets, for a £700 heater it hardly lasted a month! im really up set about this as I bought this one as thought its a good one and will last at least several years.has anyone had this happen to them before or know how to fix it?Although i

2
J
7 months ago
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shaynelmRookie Member
asked in Maintaining your air treatment machine

Dyson Cool Fans Display - Filter reset advice needed!

I could not locate a key for an error code listing for Dyson Fans. I’ve replaced the filter twice, yet this error unresolved, (reference pic). 

2
S
7 months ago
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getparuNew Member
asked in Air quality

PM 2.5 increases When Fan Speed Increases - Why?

I have a Dyson TP04. I have recently noticed that the PM level shown in the display increases when the fan speed is increased. For example, when the fan speed is at 1, the PM 2.5 displayed is around 25. But when I increase the fan speed to 10, the PM 2.5 is around 60-65. Using an external air quality monitor, I find the PM level to be around 40-45. What could be the reason? Any suggestions on how I can sort this out.

3
A
7 months ago
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andycNovice Member
asked in Air quality

Detecting Antibacterial Spray - Data Missing

I am happy with my Dyson HEPA Purifier TP09 Formaldehyde Purifying Fan however, when testing it using Dettol Antibacterial Cleaning Spray, it doesn’t seem to detect anything.Surely it should detect antibacterial spray as it has nasties in it and I thought would affect the air quality?The purifier detects other sprays such as dry shampoo spray, just surprised it didn’t detect the antibacterial cleaning spray.Would be grateful for any advice.Thank you,Andy 

4
A
7 months ago
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EbcamNew Member
asked in General discussion

Dyson Pure hot+cool is no longer stopping when reaching set heating temperature - Any Suggestions?

I see others may have had this same issue, but I just couldn’t find the response I was looking for. The closest to an answer I’ve read is that it is faulty and to to contact Dyson. Perhaps that’s the answer, let me know. Here’s the issue.For a while, setting the fan unit to heat and setting the required temp (for example, 17) the unit would show the set temp with a red dot next to it to indicate it is in heating mode and blew hot air until the desired temp is reached. It would then go into a light cool air (purifying?) and the red dot disappeared. She. The temp had dropped too low, the unit would automatically pick back up, red dot appears and the heater would start to blow hot air again.  No longer.  Now, the heater will REMAIN in hot blow with the red dot illuminated and just not stop even when the desired temp is surpassed. External room thermometer is showing 26° but the unit is only set to 17. And it’s still pumping out hot air. We use it in the kids room when we are away and I’m

2
B
5 months ago
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Lizbe72Rookie Member
asked in Controlling your air treatment machine

How to see air purifier data on app - Dyson Autoreact Range

Hi, I'm Liz and took delivery of our 1st air purifying fan yesterday. I've downloaded the app and added the machine but no data screen is showing amd I can't see anyway of finding how to access it.Any help on how to access the data on the app would be greatly appreciated. Screenshot of what I see... 

3
A
7 months ago
K
Bronze Level Contributor
KaelanBronze Level Contributor
posted in General discussion

DYSON PH04 Australia Extremely Dry Summer - Alternatives welcome!

Does anyone know a great alternative to the PH04 as the Dyson Purify Humidify is not available in Australia and its gonna be a really Dry summer this Year.I'm looking to get a Humidifyer but dyson doesn't sell their one here. (Moderation Edit - Tags Added/Title Updated)

1
A
7 months ago
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Ellie.SNew Member
asked in Maintaining your air treatment machine

Purifier Filter - Replacement showing Out of Stock. (Solved)

Hi,Can anyone recommend where I can buy a filter from, mine needs changing and the official dyson ones have been showing as out of stock for some time.thank you  

5
S
5 months ago
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PurpleParrotNew Member
asked in Controlling your air treatment machine

Purifier Cool wont switch off when a timer is set - Any ideas?

Hi. I'm unable to set a timer on this device which causes it to be left on all night. It’s not set to auto or night mode, how can I get this to work? Thanks Ben  (Moderation Edit - Tags Added/Title Updated)

3
A
7 months ago
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serda88Novice Member
asked in Air quality

Why is my ph01 not detecting cigar smoke?

We own ph01 machine that we purchased in 2021 and we moved to a new apartment where the neighbor under us smokes quite a lot during 6:30-7:30 in the morning and 21-22 in the evenings on her balcony under us. We have cats so they like spending their time outside on balcony, otherwise we would just keep it closed.The problem is that dyson does not even register or reacts to cigar smoke/smell. This morning we could smell it in the whole apartment and that’s what woke us up as it was quite bad while dyson, which is sitting next to balcony doors did not change the speed of fan or anything while in auto mode. NO2 levels remained the same during the whole “incident” where they should be shooting through the roof.  We cleaned the filter/particle detector thing, removed dust from filters, cleaned the whole machine but PH01 just stays in idle mode. We are really running out of ideas

5
S
7 months ago
K
Bronze Level Contributor
KaelanBronze Level Contributor
posted in General discussion

Are there any Benefits having the Tall Dyson Purify over the Short Dyson Purify Hot +Cool

Do you get better Airflow both Stronger and Cooler or any special features.

3
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Bronze Level Contributor
7 months ago
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Anonymous
asked in Controlling your air treatment machine

Oscillation Fault - Purifier/Fan - How to fix?

Pure humidify+cool cryptomic Dyson PH02 Oscillation Fault; codes 011-01-02-2. Dyson response, sorry your warranty had passed. You will need to pay for shipping cost + other parts cost. Can anyone plz provide guidance in how to solve this issue? Oscillation no longer work. Thanks 

2
A
7 months ago
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Marketa MafNew Member
asked in General discussion

New Dyson Hot+Cool Purifyer doesn’t show VOC, is it broken?

Hello, I have a new Dyson Hot+Cool Formaldehyde purifyer and it seems the VOC sensor is not sensitive enough. I suffer asthma and therefore I own two Airthings Wave air quality monitors. The AW monitor went from VOC 76 to VOC 620 in a room where I have closed windows. The Dyson app shows VOC 0. I tried to vacoom the sensors but there was no change.I have opened windows. It reacts well to the PM values. It seeems that the NO sensor is not sensitive either, because outside there is NO 9 but inside NO 0 on the Dyson app and there is almost same air as outside now.I made a test putting a bad smelling item next to the sensor and it reacted, so the sensor is not broken, just not sensitive enough.I would like to know, it I manually increase the fan speed, does it clean the gasses more? Or is it necessary for the machine to measure higher VOC itself to start to destroy the gasses?I increased the fan for maximum for 30 minutes (with the windows closed) and there was no change in VOC in the room

1
DavidTaylor
7 months ago
S
Stevel56New Member
posted in Controlling your air treatment machine

separate hot / cold temperatures & Fan control

Just received my H09 Purifier Heat and Cooling And it’s working as described HoweverIt would be a much better experience if there was a function to just set a temperature and let the machine work Automatically I have already noticed that there’s a post on Heating fan speed It’s To late for the remote but it should be able to be incorporated in the AppOne Temperature controller One Heat button One Cooling buttonOne Fan Speed One Auto button 

0
S
8 months ago
S
ShazNew Member
asked in General discussion

Help - My Dyson hot and cool fan not working - Suggestions on a repair?

I plugged in my Dyson hot and cool fan and it ‘Pinged’ and won’t work at all. I changed sockets, changed fuse and tried a reset but nothing. I contacted Dyson they said they could not repair it, all they could offer was 25% off a new one! I purchased it in 2018, not used that much, just purchased a filter costing £55. Any help appreciated. Thanks 

3
A
7 months ago
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