We own ph01 machine that we purchased in 2021 and we moved to a new apartment where the neighbor under us smokes quite a lot during 6:30-7:30 in the morning and 21-22 in the evenings on her balcony under us. We have cats so they like spending their time outside on balcony, otherwise we would just keep it closed.
The problem is that dyson does not even register or reacts to cigar smoke/smell. This morning we could smell it in the whole apartment and that’s what woke us up as it was quite bad while dyson, which is sitting next to balcony doors did not change the speed of fan or anything while in auto mode. NO2 levels remained the same during the whole “incident” where they should be shooting through the roof.
We cleaned the filter/particle detector thing, removed dust from filters, cleaned the whole machine but PH01 just stays in idle mode. We are really running out of ideas
Best answer by DavidTaylor
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