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Dyson hair dryers, multi-stylers, straighteners, and formulations

741 Posts
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adalinep31New Member
posted in General discussion
I'm out 600 bucks and no Airwrap!

I purchased an Airwrap Vinca Blue from Best Buy that broke after the second use. I was told it was a manufacturer defect and initiated a return for 1/7/23.  It arrives at the warehouse 1/13; I was told that it was actually NOT in stock as previously communicated. Estimated time was anywhere from 4 to 8 weeks. I was pretty upset, but was offered a refurbished 1st gen to try out while I wait but it was returned to sender 1/25 before I even received it. I called Dyson asking why and was told Vinca blue was restocked earlier than expected. Got a new order number and everything Except I called today 1/31 and was told IT’S NOT IN STOCK and they’re unsure why I was told that.  I’m out 600 bucks for a machine I’ve never really tried.  Why promise a refurbished machine to test out if you’re not going to send it? I asked for them to return the broken machine the second I found out nothing was in stock but that simply wouldn’t be possible. I’m out 600 bucks, no machine to return to best buy or ev

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1 year ago
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Karen BickelRookie Member
asked in General discussion
Service repair for Airwrap in USA, Reno, NV?

Does anyone know where I can get my Airwrap repaired in Reno, NV?  I was really disappointed to learn that my $700, 2.5 year old Airwrap can’t be repaired by Dyson.  I’m willing to send it to them, pay for it, but they have no support to offer. (Moderation Edit - Tags Added/Category Updated)

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1 year ago
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MissPLBNew Member
asked in Everyday use
US Air Wrap - Overseas use - Japan

I would like to purchase just the power unit to use in Japan. I have a US Air Wrap that I know will not work there. Is it possible just to only purchase a power unit? Please advise. 

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1 year ago
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Anonymous
published in Everyday use
Dyson Airwrap™️ multi-styler - Curling - GRWM TikTokSPOTLIGHTED POST

Heyyyy! So I follow ‘Airwrap Tutorial’ tag on TikTok! If you don’t already you should! There are soooooo many tips, short cuts and little bitty things that just make it seem easier to use every day. There are literally thousands of videos! I struggle with curling my hair! The weather doesn’t help! Once I got the airwrap, my curling wand went in the recycling! I really found these videos helped me keep them in for longer and means they don’t drop out after a few hours! I wanted to share them with this little community!Curls that last! - https://vm.tiktok.com/ZMFKcvTQN/ Curling 101 - https://vm.tiktok.com/ZMFKc43jf/Ariel 😘

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1 year ago
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PeliNew Member
asked in General discussion
Dissatisfied with product claims & would like to return for a refund

I purchased Dyson Corrale straighteners (serial no. 438758-03/03) 18/10/22 from Currys after reading the claims about them being less damaging to the hair because of the floating plate technology, lower heat requirement & the need to go over each hair section once only. I found the roughness of the plates dragged on my hair, using the 185 degree temperature, did not straighten my hair in one pass & over a period of 4 months, my hair has suffred a lot of breakage. I have previously used a number of other straigteners at less than half the price of the corrale over a 10 year period & have never experienced damage like this. Because f the reputation of Dyson & the positive feedback from friends about the Dyson Airwrap, I was very hopeful about this product, but ultimtely disappointed & my hairdresser was shocked by the damage they have caused my hair. I would like to return the product in it’s original condition for a full refund, so please confirm how this can be arra

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1 year ago
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hokieinotownNew Member
asked in General discussion
Stand for vinca blue/rosé supersonic?

Does anyone know if Dyson intends to come out with a stand for supersonic hair dryer in the Vinca Blue/Rosé color scheme? (Moderation Edit - Tags Added)

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Gold Level Contributor
1 year ago
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dee_kinraNew Member
asked in General discussion
Dyson Corrale - Hair straightener - Purchasing advice

Hi all not sure if I can justify spending £400 on a hair straightener. I’ve been off work due to cancer treatment and have just finished all my treatments and thought I treat myself to something I really want.  My hair have started growing after chemo. I spoke to a friend who has highly recommended I buy the Dyson hair straightener and to be honest I really really like the blue one but it’s the price which keeps stopping me from buying it even on a payment plan. Maybe in the summer I will get it when I can try and justify it to my old man.I’m so confused I really want it then I hold back due to the price as sick pay isn’t much with bill’s going up I don’t know should I just go for it or it’s not worth it some advice please 🙏 I look at it everyday I put it in my basket and then remove it 🤣 (Moderation Edit - Tags Added/Title Updated)

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1 year ago
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dendysfanNew Member
asked in General discussion
Airwrap Plug/outlet type in Thailand

Hi.  I want to buy an Airwrap in Thailand. However, I need a specific two pin round outlet. Does anyone know the type of outlets they use in Thai’s Dysons?Asking, because there are two possible type of plugs and I have no option to come to the Dyson store where I’m located. (Moderation Edit - Tags Added)

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1 year ago
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DayzNew Member
asked in General discussion
Supersonic - Hair dryer bought in Thailand cant be used in USA! Help!

My son bought me the supersonic hairdryer in Thailand and I bought it home (USA) and it doesn’t work. I called 3 different customer Service numbers but am getting run around. Help?!? (Moderation edit - Tags Added/Converted to Question)

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Gold Level Contributor
1 year ago
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josetta16Novice Member
posted in General discussion
Airwrap shuts off - terrible customer service

Terrible customer service.  My airwrap just shuts off every 10 seconds and their response is to buy a new one!!  I spent $600 and it only last 2-½ years!!!  Terrible terrible customer service - I am so mad that I made a horrible investment!!!!!

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1 year ago
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gtnRookie Member
posted in General discussion
Ordering Experience - Don't buy Dyson products at Argos

My husband gifted me a Dyson hairdryer for my birthday in December. I was over the moon when I saw the white Dyson carton under the wrapping paper, however on removing the dryer box from inside the carton I was in for a bleak surprise: the product had been replaced with a cheap, old, used hairdryer 😱Having bought from Argos, whom we thought being a reputable provider, and having collected the product from one of their Sainsbury’s stores, we were sure the issue would be resolved promptly and the missing item replaced. Boy were we wrong.Customer service referred us to the store, claiming they’d give us a refund. The store manager refused to even look into the issue, accused us of fraud and kicked us out of the store. We went back to customer service and they claimed that since the item was picked up in store they cannot offer any support and we can only deal with the store manager directly. So basically if you order on Argos online for pickup in one of their stores you do not have acces

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Stuart
Dyson Community Manager
1 year ago
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Niko.fNew Member
asked in Maintaining your Dyson hair care machine
Airwrap - Fault indicator when using in high power mode.

Good afternoon! I have a problem in using a hair styler. When I turn on the most powerful mode, my device turns off and the fault indicator lights up. Unfortunately, I am far away and cannot take the device to a service center. I cleaned the filter according to the instructions. These actions did not help fix my problem. Please help me solve the malfunction by myself. (Moderation Edit - Tags Added, Title Amended)

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Stuart
Dyson Community Manager
1 year ago
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ShonamcNew Member
asked in Everyday use
Buying Airwrap in EU or UK

Hi,  I want to buy an airwrap. I currently live in a European country (2 pronged plug)  but am from Ireland (3 pronged plug) and visit often and plan to return in a year or so. I know I can use an adaptor but that they are not suggested for long term use Is it better to: Buy the airwrap in europe, use the adaptor when visiting home and then change the plug once I return home.  Buy in Ireland/UK and use an adaptor while living hereAre the voltages etc. the same is it ok to use with an adaptor, is switching the plug safe and would it affect warranty?  (Moderator Edit - Tags Added, Moved Category)

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1 year ago
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AnniebytheseaNew Member
posted in General discussion
Travel charger for straightener

Would people find a smaller travel charger useful for their straighteners?  I find the long cable really useful at home but bulky to pack when travelling especially with just cabin bags. I don’t take the docking station just the cable. (Moderator Edit - Converted to Conversation, Tags Added)

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1 year ago
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VidelNovice Member
posted in General discussion
Order Lost? Support non-existent. Worst experience ever! Help?!

Hello everyone, I guess I should have just looked through some of these topics before getting the great idea of placing an order directly on the Dyson website.I placed an order for an AirWrap as a Christmas gift for my wife a week ago. During the time of the order the page said it would arrive on the 23rd. I thought great, in time for Christmas. And figured even if it's delayed a few days it'll just be a late gift, oh well. I finished checking out and submitted the order successfully, the page reloaded and showed an order confirmation page with all the details and the order confirmation number. It said I should also get an email. Well the email never arrived. I figured maybe a glitch in the matrix and thought not much of it as I did get to the order confirmation page on the Dyson website afterall. Also I received an email from PayPal confirming that I authorized a payment to Dyson.. so I figured I'll just wait for the tracking number email. The tracking emails never came. In fact no up

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1 year ago
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kaceypooleNew Member
asked in Maintaining your Dyson hair care machine
Dyson corale straightener - Charging Issue. Help!

Hello, now as much as i love the brand dyson i am extremely unsatisfied with the results of my dyson corale hair straighteners. With my straighteners every night i charge then on the charging stand and then use them in the morning (with the cord attached) and they still die on charge! Making me unable to finish my hair in time and i don’t know if all of them are like this but i am unhappy as  if they was charging on the cord while i’m doing my hair they shouldn’t die as they have power flowing to them but it makes me not be able to finish my hair which brings me reason to believe they are faulty. (Moderation Edit - Tags Added)

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Stuart
Dyson Community Manager
1 year ago
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Imren25Rookie Member
posted in General discussion
Turkey - Airwrap Purchase Help

Hello there!I am a person with a physical disability. Unfortunately, dyson stocks have not been renewed for a long time in our country (Turkey). It is not possible for me to go to the hairdresser whenever I want. So I request your help to buy dysonAirwrap 

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1 year ago
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scooper20Rookie Member
posted in Maintaining your Dyson hair care machine
My Airwrap is Cuting Out - Help!

Does anyone have difficulty with airwrap cutting out constantly? Red light flashes and dryer stops. The filter is clean, I don't use hairspray and although my dryer is 4 years old, I only use occasionally so age should not be an issue. (Moderator Edit - Tags Added, Moved Category)

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1 year ago
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LeximhaileyNew Member
posted in General discussion
Dyson AirWrap out of stock?

I have the first gen AirWrap in Fushia, but really want the new generation. Is there anyway to know when Dyson will put them back in stock besides waiting on an email? I don’t want to buy from another site or retailer in case it’s a counterfeit machine. TIA. 🥰 P.S. this is the ONLY tool I’ve touched since purchasing 2 years ago. Thank you Dyson for such a great product! 

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1 year ago
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Revana8811Rookie Member
asked in Maintaining your Dyson hair care machine
Dyson Airwrap - US model doesn’t work in Europe (Azerbaijan)

Hi everybody. Husband purchased for me Dyson Airwrap from US and we live in Azerbaijan. So i cannot use it here, because my dyson is not working here. Assistant from website advised to use it with universal voltage adapter. I bought Samsonite adapter from US also, but it doesn’t work with adapter also. What can I do? I would like to change it to Europe model in Turkey, but assistant from Turkey said that, they cannot do it because US warranty is not available in Turkey. What to do?

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Stuart
Dyson Community Manager
1 year ago
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JamievmNew Member
asked in General discussion
Poor manufacturing of Airwrap - What can I do?

Anyone else had poor quality manufactured airwrap? Purchased brand new and taken straight out the box and cost £500 very disappointing do I need to contact dyson direct or should I just go for a refund from Currys in the UK.  Jamie  

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Gold Level Contributor
1 year ago
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Beth1410New Member
asked in General discussion
Online advertisement for Airwraps - Discount code

Google says Dyson airwrap is $599 with code OWNERS20 but when code is added it’s $719. Very confused as wanting to purchase  (Edited by moderator – Title amended/Tags added)

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1 year ago
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VictoriabNew Member
asked in Maintaining your Dyson hair care machine
Airwrap does not blow warm air - Help

I just got the airwrap long. When I change the heat settings to warmer, it still blows cold air. I have tried to troubleshoot but I can’t figure out why I can’t change the heat setting. Everything else works great. Anyone have this issue or know how i can fix it? 

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1 year ago
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Lucia2022Novice Member
asked in General discussion
Airwrap Prussian Blue Availability - Dyson France

Hello - I would like to purchase an Airwrap Complete in Prussian Blue / Copper. Please can you tell me when this item will be back in stock? I live in France - so I’m happy to buy it here or from your Uk website as it seems this colour is exclusive to the dyson website in the UK - will it also be available on dyson.fr? Many thanks, Lucia (Edited by moderator – Tags added) 

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1 year ago
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Zdogg77New Member
asked in Maintaining your Dyson hair care machine
Supersonic hair dryer stopped working

The first time I used the hair dryer it runs for about 5-10 seconds then just cuts out, and takes a while before it will start again then cuts out again, anyone else have this issue?  (Edited by moderator – Tag added)

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1 year ago
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