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Dyson hair dryers, multi-stylers, straighteners, and formulations

730 Posts
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kavissovNew Member
asked in General discussion
Dyson Airwrap - How to use 120Volt in Euraisia?

Good morning, everyone.During my business trip to USA, I bought Dyson Airwrap for my wife and took it to my home country Kazakhstan.After unpacking of the Dyson i understand that voltages are different in USA and Kazakhstan. My Dyson which I bought in USA applicable to work in 120Volts and 60Hz, but in Kazakhstan we have only 220Volts and 50Hz.Is it possible to replace in official shop or in service center my Dyson Airwrap 120V to 220V in UK or Turkey (this are countries where i can send without problem)? Because we don’t have official dyson center in Kazakhstan.If it isn't possible, could you please advise resolution of my problem? Because as i understand power adapter can’t be used for dyson.Thank in advance for your response.Best Regards,Arman Kavissov

93192
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1 year ago
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Karen JonesNovice Member
posted in General discussion
Help in Contacting Dyson Support?

How to find help with Dyson customer services?I placed an order on the 22nd November for 2 x 40 mm airwrap barrels (long hair). At this time I could have purchased the same from another retailer and received my order. Dyson have just cancelled my order on 7th December leaving me without the Christmas gifts so needed and without any opportunity to order elsewhere as they are no longer available elsewhere. (This is terribly poor service Dyson, shame on you!) I think Dyson should have advised me that these items were out of stock rather than waiting over two weeks to tell me and then let me down.My question is: How can I contact Dyson to ask for help?  I have checked Dyson’s website for an email address to advise them but there is none.  I have contacted them on whatsapp and they haven’t responded.  I have tried the chatbop but it doesn’t understand my question.  Does anyone have an email address I can use please? (Edited by moderator – Tags added/Title amended)

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1 year ago
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JRazoNovice Member
asked in General discussion
Replacing the Flight Ready Tag

I’ve been having issues with replacing the flight ready tag for my Dyson Corrale.Anyone else having issues? Been about 8 months. Reps say it’s out of stock. Not sure if I can use it without it or how to get a replacement.  (Edited by moderator – Tags added) 

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1 year ago
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varisyRookie Member
asked in General discussion
How can you travel abroad with Dyson Airwrap?

I live in the US and have a Dyson Airwrap that I purchased here two years ago. The warrantee has already expired at this point. Anyway, I am traveling to Asia to the countries that use 220v. I have been trying to find information about how to bring my Airwrap and use it oversea but there are many conflicted and unclear information on the internet. I even called the expert and asked the store manager but all of them couldn’t give confirm and clear information of how I can or can not use the machine oversea and what would be the solution for people who travel. It just doesn’t make sense how a personal care product can’t be travelled to another countries however I understand about the voltage difference. So I really need to get a clear answer for two questions.Can I use the machine with the voltage converter?What if I buy a new one in Asia that is for 220v, can I use it when I travel to other countries that use the same voltage 220v? (Understand about the warrantee but my question is just

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1 year ago
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Andy ONew Member
asked in General discussion
Purchasable accessories. How are these shipped?

I’ve just received the dyson hair straightener , can you tell me anyone if the brush and comb come separately as it’s not with straighteners please .

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Stuart
Dyson Community Manager
1 year ago
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MrsO_HLSNew Member
posted in General discussion
Dyson Supersonic. Hair Dryer Colour Availability

Hi all, a newbie here.I currently have a Dyson hairdryer in Iron/Fuchia colour and the Dyson Airwrap in Fuchia/Nickel colour.Do Dyson do the Corrale straighteners in a similar colour because I can only seem to find Black Nickel/Fuchia and my OCD says they don’t match! (Edited by moderator – Tags added) 

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1 year ago
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mancinimNew Member
asked in General discussion
Suggestion. Travel size hairdryer

Hi, will Dyson ever consider making a travel size hair dryer with a diffuser attachment. I love my hair dryer and take it away with me but with airlines making you pay for a cabin bag now, you can’t fit it in your backpack with everything else.Thanks  (Edited by moderator – Tags added) 

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1 year ago
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shingRookie Member
posted in General discussion
Suggestion. Large Oval Attachment for Airwrap!!

I love my Airwrap and enjoy using the attachments, but I recently tried a friend’s Drybar Doubleshot and LOVE the oval shape and the bristles/spacing of the bristles. The shape of the oval brush would be easy to replicate, it seems, and gives a different shape and creates more volume at the root than Dyson's round brush attachment. In particular, also like how the bristles have rounded tips and are more spaced apart, as this creates less pulling - therefore, less hair loss/damage. Please make an attachment like this, as I think many people would purchase the Airwrap, takeaway other devices from our arsenal, and be a game-changer for those who already own the Airwrap. I think that the demand is there and the Airwrap is superior to the Drybar, Revlon, and other similar products with an oval-shaped brush head as far as the heating and airflow mechanism - but, the oval-shaped heads are what make those devices so great. Thanks!!!

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1 year ago
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claudianecieloNew Member
asked in General discussion
Missing item on delivery - Contacting Dyson

In September I placed one order of the dyson airwrap special edition, and it was included as a gift a travel case. The delivery address was to a friend who lives in UK, and as soon as he gave me the closed box I opened and saw that inside was missing the travel case. I tried to contact Dyson Whats app support and was told that the order was under his name, so he needed to contact Dyson. He contacted and they said that as the product is with me I should contact, and we are in this forever loop with us both contacting and they saying different things for us and not solving the problem, I really dont know what else I can do. Has anyone else experienced this unpleasant situation with them?  (Edited by moderator – Moved to a new category/Tags added)

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1 year ago
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ElaineWRookie Member
asked in Maintaining your Dyson hair care machine
Corrale straightener - Charging Issue

Having a problem with my straightener turning off when first turning it on. It starts to heat up and then when it is up to the correct heat setting, it shows the charge is empty, I put it back on the charger for a couple of minutes and then it shows full charge, I can then turn it on and it heats to the correct heat setting and is good to go, has anyone else had this problem? Btw my corale is just on 2 years old (Edited by moderator – Tags added/Moved to new category) 

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1 year ago
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Li-FANG WENNew Member
asked in General discussion
Please amend my supersonic order details

Hi , I just ordered the hair dryer, but I couldn’t get the receipt on my  email, can you have check the detail for me? (Edited by moderator – Moved to a new category/Tags added)

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1 year ago
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RahthehairstylistNovice Member
published in Everyday use
Hear me out on the Dyson Air WrapSPOTLIGHTED POST

It’s never easy justifying the price you pay for top quality tools. But it’s always easy selling something that you are truly confident in. It is on display every day and I make a big deal showing everyone it is the only styling tool at my work station. And I’m my trolly they will see my scissors and the attachment parts to the air wrap.As a stylist if I know that my client is using this in their spare time . I already know that they are doing their job in looking after their hair themselves . Ensuring they’re using recommended products too. It leaves me with less roadblocks when it comes to their service which a lot of the time my biggest time waster is working carefully around damaged and fragile hair. I use it for my weekly blow wave concessions and some of my clients even have one of their own. Because of this Almost 80% of my clientele use the air wrap once a week with me or at home. This has become their only styling source for the week.My clientele are my walking advertisement.

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1 year ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Getting started with styling
Winter Styling: Protect Your Hair with the Dyson Supersonic™ hair dryerTIPS - HAIR CARE

Struggling with your style in colder weather? We can help!  The colder weather, central heating and dry air can take its toll on your hair, effecting your hair and scalp. We’ve got exactly what you need to help combat this during the colder months and help keep your hair healthy. Tackle flyaways this winterCold weather and central heating can cause dryness and winter layers can contribute to hair static, resulting in more flyaways. The Dyson Flyaway attachment is engineered to specifically tackle flyaways. For sleek, shiny hair.Care for your hair colourWhen excessive styling with extreme heat can affect the vibrancy of coloured hair, keep colour bright with the Gentle Air attachment. It uses cooler airflow, for fast drying that’s more gentle on your hair and scalp.Air dry fast during the winterHair takes longer to dry during winter and is more fragile when damp. Get a natural result without leaving hair wet using the Dyson Supersonic™ hair dryer with the Diffuser attachment. It mimics

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SalonSally
Silver Level Contributor
1 year ago
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akersulyte
asked in General discussion
Using US Appliances in the UK

Hello,I live in the US and have a Dyson Supersonic Hair Dryer and V10 Cyclone Vacuum Cleaner- both were bought in the US. I am moving to the UK and I am very frustrated now as I found out that neither of the machines will be working there. I messaged Dyson customer support before and asked for options and advice as I would love to take both of the machines with me. At first, I was told that I can use an adapter with my hair dryer in the UK. Then I called Dyson just to double check and was told that it will not be possible and that my appliances will not work with adapters, but said that I would be able to exchange the hair dryer under warranty to a UK version. Since my vacuum cleaner is not under warranty anymore, the representative said I can buy the UK battery, the main body and charger to be able to use it properly in the UK.Since I received some conflicting information, I want to make sure that I will actually be able to do that and that Dyson will be able to replace my the hair dr

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1 year ago
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LindaNew Member
asked in Maintaining your Dyson hair care machine
Hairdryer - Cut Out Frustration

Does anyone else have the same problem, hairdryer cuts out every time I use it , brilliant when it works but mega annoying being told to just clean it with toothbrush, it’s not even a year old and having to do it daily, anyone any advice ? (Edited by moderator – Tags added/Moved to a new category)  

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Gold Level Contributor
1 year ago
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kayleighjade27Rookie Member
asked in Everyday use
Anybody feel like their airwrap just stopped being effective?

I have had my Dyson airwrap just under a year. When I first got it it worked amazing, giving me big bouncy blows, great curls etc. It used to flash red then cut out but filter was always clean but it works perfectly fine now but it just seems to do nothing to my hair other than dry it, even then it’s not smooth and still frizzy. Anyone else had this problem?  Edited by moderator – Tag amended/added

7334
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2 years ago
SalonSally
Silver Level Contributor
SalonSallySilver Level Contributor
published in Everyday use
Supersonic hair dryer - Professional ReviewSPOTLIGHTED POST

My Salon, stylist and clients love our Supersonics - We love it so much that we now have four of them.There’s an enormous number of reviews out there and I should be sharing more than I am, but I wanted to show people my favourites. The reason I upgraded the salon’s hair dryers to Dyson is because of one review in particular. TheSalonGuy - Honest Review from a Stylist of the Dyson Pro Hair Dryer - TheSalonGuy. For me, their video really brought the ease of styling to life.Another that I think demonstrated the drying speed and incorporates the entire salon experience is - Dyson Supersonic Hair Dryer Pro in Action! I’d love if others shared their favourite videos, maybe I could learn something new, a reason to buy a Airwrap maybe? 😀 (Converted to Featured Article)

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Gold Level Contributor
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Getting started with styling
Dyson Supersonic™ hair dryer - How to pick the right hair dryer brushTIPS - HAIR CARE

Whether you’re after smooth, straight locks or voluminous curls, the secret to styling while drying hair lies with the right hair dryer brush.Blow drying with a specialised hair dryer brush is a great way of achieving a natural, low maintenance style with minimal heat damage. Dyson offers two Dyson-engineered brushes to suit every hair type and style – ready to be paired with the Dyson Supersonic™ hair dryer for a salon-worthy look at home.Here they are:Paddle brush - for a smooth and straight style Round brush - for volume and shape The Detangling comb - for detangling and lengthening  Paddle brushPaddle brushThe benefits of using a paddle brushWhile a paddle brush can be used on both wet and dry hair, it’s most effective on wet hair before styling thanks to its detangling abilities. The flat and wide shape combined with the air-filled cushion and plastic bristles, provide optimum control and coverage with every stroke. For this reason, the paddle brush can do wonders for those with a

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Stuart
Dyson Community Manager
2 years ago
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Acoker14New Member
asked in General discussion
Can I take my Dyson Supersonic hair dryer to the US?

I have recently flown back from New York, where I took my Dyson Supersonic hairdryer and plugged it in and it stopped working. 

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Stuart
Dyson Community Manager
2 years ago
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AlexysRookie Member
asked in General discussion
Counterfeit Protection

Is there any real reliable way to check the originality of the product I bought?

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2 years ago
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colinsvjacobNovice Member
posted in General discussion
Identifying counterfeiter - Dyson Supersonic

I recently bought a Dyson Supersonic HD07 off eBay which was shipped to me from China. The product feels heavy, the accessories look solid, the cable and box have a serial number tag but I still have a feeling that the product is not genuine. I was able to register the product on MyDyson website without any issues. I did reach out to the customer care center and all they said is that if the device gets registered, then it's not counterfeit. Can you suggest how else I can validate the authenticity of my product? I couldn't not find any proud issues with manufacturing (looks a little dull though) or anything to do with the logo or otherwise. Any help is appreciated! Best regards

53928
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2 years ago
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karobertsonRookie Member
posted in Everyday use
Airwrap making my hair greasy

Hi all,I love my Dyson airwrap but I find that every time I use it my hair is extremely greasy and needs immediate wash.It doesn't happen when I use my normal hair dryer or leave it to dry naturally. I also tried changing shampoo/ conditioner but saw no impact.Please help! (Edited by moderator – Tags added) 

30062
K
2 years ago
SalonSally
Silver Level Contributor
SalonSallySilver Level Contributor
posted in Getting started with styling
GRWM Videos - Get Ready with Me

Hi Everyone!We only recently joined the community and we’ve already been sharing some YouTube videos for the Supersonic.The salon team and I take inspiration for new styles and tips from different GRWM videos (Get Ready with Me) which we feel would be great for others 😀ALL the Dyson Supersonic attachments EXPLAINED - Not quite a GRWM video but we love the explanation to all the attachments. We even use some of these in our salon!AT HOME BLOW OUT.. how to master it from a hairstylist - Kayley Melissa - Fast and easy Salon Blow Out at home - We love watching Kayley.HOW I STYLE MY HAIR USING THE DYSON SUPERSONIC HAIR DRYER + Hair Chat - An easy, at home style with on textured hair.We hope you love these as much as we do.Sally 😊 (Edited by moderator – Tags added)

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2 years ago
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LgurlJ14New Member
posted in General discussion
Dyson Hair Tool Idea

Hi Dyson,I was reading up about people who own the Dyson blow dryer or airwrap and what do they do if they travel with them. This is usually one of my issues because I never pack it anywhere since I know the US Dyson can only be used in North America.It would be wonderful if Dyson could consider either making the hair tools to be interchangble plugs for US and non US or if they can just sell the stick that has the alternative plug without having to buy all the attachments. Dyson, please consider this because I’m not open to spending another $600 just to be able to use my airwrap in another country. (Edited by moderator – Tags added) 

791
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2 years ago
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CfranquiNew Member
posted in General discussion
Airwrap attachments - Diffuser

Has anybody found a diffuser attachment that works on the airwrap styler? It would be great if Dyson made one.  (Edited by moderator – Moved to a new category)

5704
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2 years ago
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