Hello
I bought my Dyson Airwrap about two months ago. I used the firm smoothing brush two times, and it literally ripped out. My hair is straight and long. I thought that problem was my hair. I used the soft smoothing brush for my mother’s hair (her hair is short), and I realize that it is going to rip out as well. I talked with the place where I bought the item about this issue, and he told me it was impossible. I sent him the brushes back; he checked them, and a month later he sent me one new firm smoothing brush. I just used it twice, and the result is the same. I watched millions of videos everyone use it the way i used…. What should I do? What is wrong with it? Does anyone have the same problem?
