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General discussion

Got a query that's pretty general about your Dyson hair care product? Get an answer from the Dyson Community here.

  • 286 Posts
  • 803 Replies

286 Posts

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TanpreetNew Member
asked in General discussion

I want to know if my US bought Dyson airwrap will work in Canada?

I have recently bought Dyson air wrap from USA and will be moving to Canada soon, please let me know if that will work in Canada as they have same voltages. (Moderation Edit - Tags Added/Category Updated)

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Gold Level Contributor
10 months ago
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Gold Level Contributor
Emma.SGold Level Contributor
asked in General discussion

Airwrap - Lights flashing

HELP!!I’m on a family break in Disneyland Paris and I’m not able to use my Airwrap. The light is flashing white and I can’t switch it on.I’ve used it abroad before, with the same adaptor and I’ve not had an issue. I don’t want to spend time on the phone or waiting for an email back from the helpline. Does anyone know what it means?

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4 months ago
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Lidya SantosoNovice Member
asked in General discussion

Dyson Corrale showing airplane mode even though I had turned it off - Any Suggestions?

My dyson corrale after fully charged, showing airplane mode though the airplane mode is off, but it always showing airplane mode which i cannot use it, can anyone advise how to fix this? Thanks (Moderation Edit - Tags Added/Title Updated)

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9 months ago
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jbncNew Member
asked in General discussion

Dyson Corrale - 1st generation Corrale

I own several dyson products. I have 3 stick vacuums, hair dryer, airwrap and two hot and cold air purifiers. I am interested in the straightener.On the dyson site, they have one link of the corral straightener with all of the new colors at 499, and then a separate “fushia” version listed as “1st generation” for 399.  What are the differences between the fushia version ( which states it is final sale) and the other version?Also, what is the lifespan of the straighter, in other words how long will the batteries continue to hold a charge?  

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1 year ago
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courtneyhornkeNew Member
posted in General discussion

Airwrap Cable Tangled - Any ideas?

I purchased my airwrap almost a year ago and my cable is extremely tangled and it’s just annoying to untangle before I use it everytime but it also tangles up right after. Is there anything I can do to fix that?? At home or get the cord replaced?

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6 months ago
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samiracarusoRookie Member
posted in General discussion

UK Airwrap in Italy and Spain - URGENT

Hello, I purchased an Airwrap a while back in the UK. I am now in holiday in Italy and brought it with me. I just assumed that I could use it with an adapter the way I use my phone charger, however upon attempting the adapter shut off few seconds after I turned on the Airwrap and hasn’t worked since, had to toss it.I can’t find a helpful answer online. I found this: https://support.dyson.com.au/supporthome.aspx/Hair-Care/Dyson-Airwrap-Styler/Dyson-Airwrap-Styler/310729-01/using-your-dyson-machine/how-to-use-your-appliance-abroad which states I should be able to use it since Italy and UK share the same V range. I contacted Dyson UK since they sold me the product to ask for advice and they told me since I am not in the UK at the moment that I should contact Dyson Italy for assistance and that they could potentially supply me with an airwrap with a EU plug. I contacted Dyson Italy and they were disgustingly rude and pretty plainly just said they cannot help me, I should not use an adaptor

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8 months ago
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Hanna88Rookie Member
asked in General discussion

Hi! What are exactly Dyson AirWrap's three temperature modes (°C/°F)? Thanks.

Dyson AirWrap's three temperature modes

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H
4 months ago
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charleaRookie Member
asked in General discussion

Why didn’t/will the ceramic pink airstrait launch in the UK?

I keep seeing comments claiming that the Mother’s Day colourway has launched in the UK but it doesn’t include the airstrait. Why not, Mother’s Day is 9 days away in the UK! Can we expect it?

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Jack
Dyson Community Manager
9 days ago
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LeopardEyesNovice Member
asked in General discussion

Dyson USA - Extended Warranty at HiClyde.com

If you purchase a Dyson hair dryer at a retaill store, are you still able to purchase the Clyde Extended Warrantly thru HiClyde.com?I see the HiClyde.com site asking for the purchase email and I did not purchase on Dyson.com, I think this is why I cant see my purchase to buy the extended warranty. Is it worth it to return to retailer and purchase thru dyson.com if that is the case?(Moderation Edit - Tags Added/Converted to Question)

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1 year ago
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claudianecieloNew Member
asked in General discussion

Missing item on delivery - Contacting Dyson

In September I placed one order of the dyson airwrap special edition, and it was included as a gift a travel case. The delivery address was to a friend who lives in UK, and as soon as he gave me the closed box I opened and saw that inside was missing the travel case. I tried to contact Dyson Whats app support and was told that the order was under his name, so he needed to contact Dyson. He contacted and they said that as the product is with me I should contact, and we are in this forever loop with us both contacting and they saying different things for us and not solving the problem, I really dont know what else I can do. Has anyone else experienced this unpleasant situation with them?  (Edited by moderator – Moved to a new category/Tags added)

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Community Moderator
1 year ago
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User456321New Member
asked in General discussion

Airwrap Complete diffuser restock

Hi!  I am an owner of what I believe is the first version of the Airwrap. When I saw that you have a diffuser attachment, I was so excited and wanted to get it but it’s all sold out. When can we expect a restock of some of the attachments??? I am also interested in the large round brush and the 1.2 long barrel. 

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4 months ago
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shingRookie Member
posted in General discussion

WANTED: Oval Attachment for the Airwrap, please!

Recently tried a friend’s Drybar Doubleshot and LOVE the oval shape and the bristles/spacing of the bristles. The shape of the oval brush would be easy to replicate, it seems, and gives a different shape and creates more volume at the root than Dyson's round brush attachment. In particular, also like how the bristles have rounded tips and are more spaced apart, as this creates less pulling - therefore, less hair loss/damage. Please make an attachment like this, as I think many people would purchase the Airwrap, takeaway other devices from our arsenal, and be a game-changer for those who already own the Airwrap. I think that the demand is there and the Airwrap is superior to the Drybar, Revlon, and other similar products with an oval-shaped brush head as far as the heating and airflow mechanism - but, the oval-shaped heads are what make those devices so great. Thanks!!!

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10 months ago
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NarinderNew Member
asked in General discussion

Questions on using the Dyson Corrale in Mexico

I recently found out I cannot use my Dyson hairdryer or air wrap in Mexico because of the voltage issue. So question if I take my Dyson straightener will the charge fully for me to able to use them at full heat wireless.

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10 months ago
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PeliNew Member
asked in General discussion

Dissatisfied with product claims & would like to return for a refund

I purchased Dyson Corrale straighteners (serial no. 438758-03/03) 18/10/22 from Currys after reading the claims about them being less damaging to the hair because of the floating plate technology, lower heat requirement & the need to go over each hair section once only. I found the roughness of the plates dragged on my hair, using the 185 degree temperature, did not straighten my hair in one pass & over a period of 4 months, my hair has suffred a lot of breakage. I have previously used a number of other straigteners at less than half the price of the corrale over a 10 year period & have never experienced damage like this. Because f the reputation of Dyson & the positive feedback from friends about the Dyson Airwrap, I was very hopeful about this product, but ultimtely disappointed & my hairdresser was shocked by the damage they have caused my hair. I would like to return the product in it’s original condition for a full refund, so please confirm how this can be arra

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1 year ago
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Elen SargsyanNovice Member
asked in General discussion

Ordered Dyson Supersonic from US to use it in Europe, there's a voltage difference, so want to return

Hi, I’ve ordered a Dyson Supersonic hair dryer (Prussian blue/rich copper) from Dyson US official website. I ordered it and received it via a freight forwarding company(here’s the link to that company's website https://onex.am/en) and it reached me only yesterday(March 21), as it usually takes up to 15 working days for packages from the US to reach me, as I live in Armenia, Yerevan(It’s Eastern Europe). I was ordering electronics for the first time from US and found out that there’s an issue with voltage (in the US it’s 120V, and mostly in other places in the world it’s 220/240V). I read that the return period is 30 days at Dyson, but is it possible to send it back for return, however, it can take up to 30 days to make the return?I would like to return and make an order from Dyson UK as their voltage works here. And when returning the machine, is it possible to get a promo code or smth like that so I can buy the same from the UK website instead of a refund? Plz let me know what I can d

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1 year ago
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angelagrayceNew Member
asked in General discussion

Supersonic Hairdryer doesnt work in the US

Hi there, I was gifted a brand new Supersonic hairdryer as a wedding gift while I was in India. However, I permanently live in the US and found that the plug and voltage do not work in the US. Is there any way I can do an exchange for one that is US compatible? I was really looking forward to getting this hair dryer and sad that I cannot use it at all. Any help would be appreciated!Thanks,Angela

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8 months ago
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sazlewis76New Member
asked in General discussion

Airstrait - anyone else annoyed with the ridiculous plug and short lead?

I’ve been using the Airstrait now for about 3 weeks and I love it except for the ridiculous plug and the short lead. At home it’s hard enough and I have to be really close to a plug but just come to a hotel as I’m away for work and it just won’t fit in the plug!!!!! I’m so frustrated for such a costly device they didn’t think this through?!  

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2 months ago
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Jkcm4949Rookie Member
asked in General discussion

Why is the Dyson Airstrait straightener making the room foggy?

Why is my brand new airstrait making the room foggy (using on dry hair)?

2
J
5 months ago
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shona1965Rookie Member
asked in General discussion

Does anyone know if A UK bought Airwrap will work in India? (Solved)

Does anyone know if Uk bought Airwrap will work in India?Many thanks

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8 months ago
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SabinausmanNew Member
asked in General discussion

How can I confirm my Dyson Airwrap multi-styler is genuine?

Hello, I would like to check if my Dyson hair dryer is original? Dyson Airwrap™ multi-styler and dryer in BlueBlushSerial number:(Moderation edit - personal information removed, title updated)

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Jack
Dyson Community Manager
3 months ago
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Anonymous
published in General discussion

Dyson new Supersonic Colour - I am in LOVE!SPOTLIGHTED POST

I got the Dyson Airwrap in November last year AND I love it!I decided on the blue & rosé colourway, which looks so beautiful! I’ve just seen they have a new Topaz Orange colour AND I want it so so badly!! My Airwrap now looks lonely and I’m seriously considering buying the Supersonic 😁If anyone has one yet, please, please, please share your photos! 😍!

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1 year ago
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NathanJTRookie Member
asked in General discussion

Is it normal to receive second hand goods when paying for new?

I recently purchased an Airwrap Complete for my wife’s Christmas present, and as she’s out this morning thought I’d take the oportunity to wrap it.I noticed though that the plastic seal on the box had been cut so, curious, I opened the lid. I then found the paper wrap had also been opened, and finger prints on the top of the storage box. So I opened the box, to find hairs in the brushes and all the attachements smashed down into the carboard packaging.There’s no way this thing is new, but this close to Christmas I also know there’s no way I’ll be able to resolve the issue in time. Is this normal for Dyson now? I mean, we’ve had numerous vacuums and fans over the years and never really had an issue.So, thanks Dyson. £500 and a massive let down before she’s even started using it! 

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1 year ago
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Ami MehtaNew Member
asked in General discussion

Replace a brand new Dyson Airwrap from India for a US version

I received the Airwrap from my family as a gift. I live in US, when I had reached out to Dyson in June, customer service reps has assured me, i would be able to switch the Airwrap for the US version.I could not get  to the service center, due to a long term medical emergency in the family.When I reached out back to the Dyson customer care today, they are telling me the policy has changed and they cannot replace the Dyson Airwrap for the US version.I need help!!!!!I am stuck with this beautiful expensive piece of technology that I have not been able to use for months now. There has got to be a way to help me with this, so I can use the Airwrap and be a satisfied customer. Can someone from the Dyson community take this back to higher management and help resolve this situation, please? (Edited by moderator – Tags added) 

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6 days ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion

Engineering the new Dyson Supersonic Nural™ hair dryerNews

 Introducing the new Dyson Supersonic Nural™ hair dryer. Discover how our engineers reinvented the iconic Dyson Supersonic™ hair dryer – now with Nural™ sensors for added intelligence. Scalp protect mode measures distance using a Time of Flight sensor, automatically reducing heat to maintain a comfortable, consistent scalp temperature.¹Attachment learning uses a Hall sensor to recognise attachments and automatically switch to your last-used settings.²Pause detect uses a motion-sensing accelerometer to know when it’s put down – reducing unnecessary noise.Dyson Supersonic Nural™ hair dryer The Dyson Supersonic Nural™ hair dryer is now available to buy in Australia, New Zealand, Korea, Taiwan and Italy. Coming soon to other countries - sign up to the waitlist here.Dyson Supersonic Nural™ hair dryer¹ In-use conditions may affect experience of pre-set temperature.² Activating Scalp protect mode will override last-used heat settings.

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Jack
Dyson Community Manager
20 days ago
Y
yixuanreNew Member
asked in General discussion

North America Airwrap in Portugal - Have I damaged it by using a universal adaptor?

Hello, I’m currently travelling in Portugal from N. America. I brought a universal adaptor, plugged in my airwrap, tried to turn it on, it did not turn on or make a noise or do anything at all.I understand now the universals adaptor won’t work or there’s mixed answers… Did I already damage my Airwrap? 

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Bronze Level Contributor
11 months ago
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