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General discussion

Got a query that's pretty general about your Dyson cordless vacuum? Get an answer from the Dyson Community here.

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534 Posts

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keriahNew Member

asked in General discussion

Matching parts for my vac. - Dyson Cyclone V10 Absolute (Copper)

I have the accessories (& wall mount) for a “Dyson Cyclone V10 Absolute (Copper)”. I know this is the model because it also had the manual, with the sticker giving the Serial Number, and when I registered it this was the model that was identified.However, when we got all these parts, the main body and charger were missing. Now I’m on a hunt to replace these. I’m finding various body units that appear similar but different labels are used with them. Some say “V10 Animal” - others say “V10 (Model SV12)”.Will any of the “large canister” bodies that are identified as “V10” work with my parts??

17 days ago

CaseyxballardNew Member

asked in General discussion

anyone else had ant issues getting help from escalation?

I had a Dyson v8 vacuum delivered to my by UPS and the package was stolen from my porch before I could get home from work and get it. No one at Dyson has been able to help me whatsoever. Every time I call to check on the outcome it feels like I’m starting this whole process over again. UPS has been no help either, they’ve told me to contact the sender. I keep being told by Dyson, the sender, that someone from escalation will contact me in 24-72 hrs by phone or email and I haven’t heard a thing back yet. This has been going on since Feb. 27 2024!

1 month ago

Middy2000New Member

asked in General discussion

V10 Motorised Brush Head Bar

Hi, I have a V10 motorised brush head with the black bristles badly worn on the roller. I'm trying to source a replacement but can't find one. Mine is 3 prong but 45mm wide whereas every spare part source says the part is 50mm. I've tried without success so far.The brush head goes under the number 248485 Anybody help?

1 month ago

Ellison87New Member

asked in General discussion

Dyson V7 not picking up

Our 4 year old v7 has stopped picking up on a full charge. I have done quite a lot of research and cleaned the filter (approx 3 months old) and given the head and all areas a thorough clean. The hoses, wand etc are all clean and obstruction free and the vac appears to be pulling good suction when you put your hand over it. It has pulsated in the past but we have always cleaned it and it is not pulsing currently. Battery was replaced about 6 mths ago and works fine. There was only a 2 year warranty on it so we are out of warranty and out of ideas. Any recommendations or advice very welcome?

1 month ago

jdelgado73New Member

posted in General discussion

Faulty battery/charger

I just bought a new Dyson V15 Detect and I check it when it arrived, and it worked fine. Put back everything on the box. Few days later, when I was going to put it to charge, found that it stopped working. I am an electronics tech and it verified that charger was working correctly and verified the battery terminals. All good. Follow all Dyson instructions about resetting the system and nothing. Finished sending it back for a full refund. I will think again if I am going to buy again from Dyson.

16 days ago

RonnyNew Member

posted in General discussion

very poor aftersales and spare parts

update:today “main part” available on the website again, directly order placed for the 4th time now, after the order I phoned the service desk to make sure the part will be delivered now. The lady on the phone told me the part was not available and from a very old type of vacuum cleaner (4 years old is already very old)She told me the part will most likely not be delivered because of a waiting list and proposed again an other part more expensive with the “cyclone and main part” 50€ more expensive, but not available for the moment.I don't now where this is going to end but when a part is available in the webshop and for the fourth time I have to hear it is not available then something is very wrong in the Dyson organization.one thing for sure never a Dyson again.previous posting: very very poor after-sales service, always been satisfied with my v11 vacuum cleaner until a problem recently arose, when turning it on the roller stops spinning after a second. I contacted support several time

2 months ago

hooverproblemsNew Member

asked in General discussion

Dyson V 7 Total Clean runs only 2 minutes

HiI bought a used as new condition Dyson V7 Total Clean and after charging it up the first time almost cleaned the whole house with it. However, since then the charge lasts about 2 mins and it’s proved useless! What do I need to do to get it working? The blue light comes on and I charge it overnight so it’s fully charged but won’t clean beyond a few seconds. Really frustrated, Any ideas appreciated, thank you.

1 month ago

biba8169New Member

asked in General discussion

posting a review for gen5detect

Hi all, doesn’t anyone know how do I post a review of my recently purchase Gen5detect on Dyson site? I received an invite to review but the link isn’t working at all. I am allowed to read while there’s no option to post a review even when I scrolled to the bottom end of the page.

1 month ago

JLGNovice Member

asked in General discussion

Is there a low-reach adaptor tool for the Gen5detect?

I've bought the low reach tool with the ID: 971435-01 but it does not fit the Gen5detect and I know other people have had the same problem. In Nov 2023, Dyson were offering the Gen5detect in two colourways, identical except one version offered the low-reach adaptor tool as standard. Since it’s highly unlikely that they offered a tool that wouldn’t fit the gen 5 detect, can anyone give me the correct part number for the low reach adaptor tool? Thanks

1 month ago

MooNew Member

posted in General discussion

Faulty part always out of stock

I have a Dyson V12 slim which I purchased in February 2023 after a couple of months I noticed the Low Reach Adapter seemed very sloppy with lots of lateral movement. On closer inspection I noticed it had a hairline crack so I contacted Dyson Support but the part was out of stock. Fast forward to March 2024 and I have made numerous calls to Dyson to help and have been constantly lied to and fobbed off. The support experience used to be great but as My Dyson wishes to save a few quid it's all gone down hill fast. I have been promised call backs and emails and escalation to a manager whom always seems to be in a meeting when you ask for a chat but I’ve received no response, just empty promises. I have a bad back so this product was purchased to make things easier for me but I am still I'm waiting for the part for a vacuum I cannot use for its intended purpose. If Dyson cannot support their products with spares then I think this is the last Dyson I am purchasing. Very disappointing wh

2 months ago

EacimisNew Member

posted in General discussion

About Dyson Turkey Customer Service Issues

Hello, we are reaching you from Turkey. We purchased your Dyson v15 Detect Absolute vacuum cleaner model 1 year ago. We opened a service ticket on ..... due to the battery getting weak. We delivered our vacuum cleaner to the Dyson authorized service in Ankara. We received an information e-mail stating that the main body and battery were replaced. When we checked our vacuum cleaner at home, we saw that the scratches on the outer body that were present when we first gave it to the service were still present on the main body. However, in our repair document it was written that the main body was changed. The fact that these scratches were still on our vacuum cleaner showed that our main body had not changed, but was presented as if it had been changed by the service. However, when we opened the first service record, we saw that our filter, which we had given as clean, was given to us in a worn and dirty state, as if it had been used for 1 month. In our first video call with Dyson, your cus

1 month ago

KR1912New Member

asked in General discussion

V12 Slim filter change - at least once a week

My V12 slim cordless vacuum is used for what I’d class as ‘normal’ household cleaning, however in the last 6 months it’s constantly saying the filter needs changing. When I remove the current filter, it’s not particularly coated with dust. This is at least once or twice a week that I’m needing to change the filter - is this normal? For the first few months I didn’t have to change the filter nearly as much. Would be great to here is anyone else is experiencing the same, or if this indicates that there’s a problem with my Dyson.

1 month ago

SallyJaneNew Member

asked in General discussion

Charging Dock for V8

I have bought a used Dyson V8. The charging dock didn't have screws with so can anybody advise me what size screws I need please?

1 month ago

J.trainor80New Member

posted in General discussion

Dyson fails to stand up to its name

Bought a Gen5detect and less than a week owning it the cleaning head wheel come off (not a case of screwing it in as it’s now threaded) and I rang Dyson to replace the part. After a while of going round in circles I was told it will take two weeks plus to replace as it is out of stock. After paying £850 for a product that falls apart within less than a week is shocking enough. To then be told you be got minimum of two weeks to replace is worse. I then asked for compensation, considering how much Dyson standby their company, I was laughed at and said nothing they can do. I’m now sat with a vacuum that doesn’t work and is now worthless. I expected more from Dyson, let alone the price I paid for a supposedly superior product.

1 month ago

disgusted_gen5detectNew Member

posted in General discussion

ONE WHOLE MONTH to wait before they'll even collect - disgusting and unacceptable repair timeframe of Gen5Detect

I’ve had my Gen5Detect for just about 5 months.Loved it.Then, one day it just started doing the “boing” thing when attempting to power it on. There are no obvious blockages…On the 23rd February I contacted customer services to report the issue and they originally said they’d do an exchange and that a box would be supplied for the exchange process. I get an email ‘confirming’ (but, without an actual date of exchange) the exchange but it stated I needed to supply a box for the exchange.On the 27th I received an email stating they were out of stock of the colour machine I have, so would send a different colour. I don’t mind what colour, so I was OK with that. I replied to that email though asking them to confirm whether I was required to supply a box. I heard nothing back…On the 5th March I decided to phone customer support to check on the exchange status, only to be told that an exchange process would not actually be carried out and that a mistake had been made. They would initiate a rep

1 month ago

Adam BalcerekNew Member

asked in General discussion

Dyson V11 main unit replacement and customer service quality

Few months ago I contacted Dyson customer service in order to resolve the issue with our Dyson V11.The problem was the main engine unit started to malfunction: on the low green and blue settings it stopped working all together and was only working and be operational on the max red settings. Custome service recomended me on the call I have to order an replacement part which I paid for and within few days was delivered to my house. Since though the the main engine part was still functioning on the max settings we have kept using it to use all life left possible from the unit and having replacement part already I thought it would be easy when the main unit finally dies I can just swap it for new. To my supprised when this just happened before Easter three months later the part Dyson customer service sent me is different then the part I orginally have on my V11. This is massively disappointing that during the call person taking this order could not establish properly what exact part is req

1 month ago

HshawNew Member

posted in General discussion

Delivery Delay

I ordered a Dyson 10 on 27/3/24 and was advised on the same day that it had been shipped using Parcelforce Express 24. I was due to collect the item on 28/3/24. Dyson provided the tracking number. Since the 28/4 I have been checking the tracking on Parcelforce but they have no details on the shipment. On 30/3/24 Dyson acknowledged the shipment,and said I would have the product within 24-48 hours. Today I was advised that I should wait a further 24-48 hours for further details. Dyson have my money and have sent me the 2 year guarantee dated 30/3/24 but I still have no product. I am now beginning to wonder if the shipment was made by Dyson on the date advised or if it is the courier that is at fault. Perhaps the product is being shipped to the UK from an overseas manufacturer?I will wait for the additional 48 hours but will then contact my credit card company seeking reimbursement for the product.I note that others on this forum have had similar experiences.

1 month ago

TomRevellNew Member

asked in General discussion

faulty v12 since not working since January and terrible customer services

As the title says my v12 vacuum has not worked since the beginning of January. I was told the replacement part was out of stock and I would receive it once it was available again. Serveral live chats and lots of promises of being on the priority list later I finally receive an email saying its back in stock so I contacted live chat again only to be told its out of stock again but I'm on the priority list for when it's back in stock.I called dyson uk and asked to speak to someone higher up and was told to hold. Which I did for 20 minutes then then the call was ended by them.Is there anyone from dyson uk that can help me?

1 month ago

Josie PNew Member

asked in General discussion

any resultion to V8 cordless serial number not being recognised?

Hi EveryoneI’ve had a V8 animal cordless for ages and have loved it. Unfortunately it’s getting older and I needed to get a new main body and battery which was still cheaper than buying a completely new one. Along with a lot of you I couldn’t find the parts number as the serial number on my old Dyson wouldn't work on the website. When I spoke to customer services they said it wasn’t a valid serial number so they couldn’t help! Today I’ve received the replacement body part, purchased directly from Dyson, and guess what? The serial number is in the same format as the old one and again isn’t recognised on the website. Essentially I’m wondering if anyone has been able to resolve this as I’d like to register it. Any help or info gratefully received. TIA.

26 days ago

BeccNovice Member

asked in General discussion

Nemo2000Novice Member

asked in General discussion

V8 Main Body

I need a new Main Body for a V8 SV10. A web search on the Dyson spares pages yields only Part No 967812-01, but with the caveat that it is ONLY for serial Nos starting YM8. The Serial No on my machine start RA5. So what Part No do I need please? Tried the online chat, but got nowhere :-(

21 days ago

vayalamNew Member

asked in General discussion

Collection failure

Reported a problem with my Dyson Motörhead for which they collected a repair fee and arranged a collection- no time specified- it was ‘all day’. Nobody turned up on the specified day and when I called they said the courier would ‘try again’. There is no video footage of anyone trying in the first place. Collection rearranged for the next day nd same thing happens. Dyson now say they have escalated it and I will get a call urgently- absolutely no surprise that no call happens.I guess the only options now are to write off the money as a bad experience or take them to court. End of the day my experience with Dyson has been ‘good tech’ , ‘poor reliability and failure prone’ and absolutely the WORST customer service experience ever.

20 days ago

JutjlanNew Member

asked in General discussion

help with dyson customer service

My v15 broke and I contacted customer support 4th april where they scheduled a exchange which has never happened tried speaking to the operators they say they will escalate and never get a return call does any one have a way I can contact higher ups please

19 days ago

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