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General discussion

Got a general query about your Dyson cordless vacuum or wet cleaner? Get an answer from the Dyson Community here.

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997 Posts

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HakeemNovice Member

asked in General discussion

Buying a Hair Screw Tool for V12 Slim

I want to buy the hair screw tool for my V12 slim - coming off a V8, I know the accessories for that won’t fit the V12, but I don’t know if there’s a specific model for the V12 I have to buy. I had a look in Currys and tried fitting the display Screw tool on a V12 and it didn’t fit, but the Dyson website has it as one of the available tools.Is there a specific part number or model I need?Thanks

1422

11 months ago

Stephen1964Novice Member

asked in General discussion

Dyson V8 won’t charge.

Dyson V8 won’t charge or work. Have replaced both battery and now the motor as advised by Dyson customer support. Machine still not working. Before I spend more money on this, is there a place I can take it and try a different charger?Don’t want to a new charger and it still doesn’t work!

2642

11 months ago

BadTroutNew Member

posted in General discussion

Worst Refund experience ever

Dyson has the WORST return policy in the world.. I am surprised this company can remain in business. First I accidently ordered Two $1100 vacuums by mistake, a duplicate order. I imemdiately contacted customer service, where they said its too late to stop the order. I was like, I did it 30 seconds ago, they said just return the second one when you get it, its easier. Unreal, they were willling to pay shipping TWICE on a product that was acidently ordered.I promptly sent the item back for return, 20 days ater they received it, still no refund!!!I call customer service, where the person was very friendly, and they say, thanks for your call, we will put in a request to release the funds back to you. WHAT??? I have to call to have you send me my money back.. this is just ridiculous…Dyson should be ashemed of themselves.. Its almost like they keep our money to boost their sale snumbers and metrics.. unreal… I will be finding another vacuum provider…. With service like this, they will

1561

11 months ago

Roger GNew Member

asked in General discussion

v15 submarine

Can i use detergent with my v15 submarine?Thanks. RG

1271

11 months ago

tinbilly999Novice Member

posted in General discussion

Cordless vacuum backpack conversion harness for easier dusting

Hi, Attaching (by way of strapping or clipping) my new Gen5 Detect potentially into a backpack harness, coupled with say a detail cleaning kit (extension hose and soft dusting brush) ….. I want to use this for potentially dusting anywhere and everywhere around the house. This would be a lot easier holding just a hose end with a free hand to hold and move small articles out of way as well as potentially dusting said articles. Anybody else had thoughts along these lines or come up with a solution?Would the extension hose (listed as 0.61cm in length) be long enough for such a purpose?I think expanding or improving the functionality of these quality cordless vacuum cleaners into household dusters is potentially a huge market … I know I want to find a way to use mine for this domestic purpose to simplify house cleaning.

5515

11 months ago

IBeNew Member

asked in General discussion

Dyson Gen5 actual running time

Hello everyone, I just purchased a dyson gen5 detect and the screen displays 13:48 minutes running time under boost mode 57 minutes under ECO , and 36 minutes under Auto, while the advertising saying up to 70 minutes. Can someone help me understand ? Do I need to return it? Thanks.

6301

1 year ago

Barry01New Member

asked in General discussion

V12 Detect - Filter keeps blocking

We have a V12 detect. At first it ran fine, then the machine said to wash the filter. We did this and all was well, but before too long it needed washing again. We now have two filters, both Dyson, but we barely vacuum the house before it needs washing again. It is getting ridiculous.We are doing nothing different and the house never gets that dusty. Why does the interval between cleaning the filter get shorter and shorter

6191

1 year ago

EmmaimmelNew Member

asked in General discussion

i am missing this piece. anybody know if i can get a new one. vacumm will not wokr unless i have this part.

301

1 year ago

FrostyFlakesRookie Member

asked in General discussion

Received Vacuum With Missing Part

I recently purchased the Dyson v15 Detect through Walmart, only to discover upon receipt that it was shipped and sold by Dyson through Walmart.Regrettably, the package arrived with a crucial component missing – the battery. Despite raising this concern with Walmart, they directed me to contact Dyson, as they are the designated seller and shipper.My attempts to initiate a return were thwarted by the Walmart reps because of the missing part, and the product itself seemed to exhibit signs of prior use, evident in the dustiness within the dust bin. I am now faced with a dilemma: I am eager to resolve this matter by either returning the product or obtaining the missing battery. At this juncture, my primary concern is prompt resolution.However, my endeavors to reach Dyson’s customer support have proven futile. Phone calls are met with extended wait times, and attempts to engage through social media channels have gone unanswered. Furthermore, emails directed to Dyson’s customer support have n

2372

1 year ago

paulrh1999Rookie Member

asked in General discussion

Dyson In-car Charger

I purchased an original Dyson in-car charger for my V11 Absolute vacuum cleaner however it was not compatible (both the plug size and output voltage were incorrect). This was despite the Dyson website indicating the V11 Absolute was compatible.The Dyson website does not specify the model number of the one and only in-car charger that appears on the UK website nor its output voltage.Does Dyson make an in-car charger with output 30.45 volts DC?Thanks.

332

1 year ago

NesspackNew Member

posted in General discussion

Annoyed new V15 owner

I purchased this unit directly from Dyson a few months back and after working away, I have just returned home and started using it. What a nightmare! The laser head stopped working after a quick hard floor vacuum (it s quick because the only way I could get the machine to collect particles was to run it on boost - the battery died after 20 mins).The anti tangle carpet brush does not rotate so I have tennis elbow from pushing it along my low pile carpet.Then I attempted to disconnect the wand from the barrel to empty it.... Either I am losing my mind or something is very wrong with the detaching system. I had to lay the thing down and use both hands to lever it off.I have it another go the next day and was equally annoyed with my $1000 purchase. It just does not pick up minor particles without being on boost which means I can only vacuum one room at a time between charges. Even then the smallest piece of paper on a carpet takes three passes to pick it up on full power. That's crazy!!!I

2791

1 year ago

ElifNew Member

asked in General discussion

Return Nightmare

I purchased two spare parts for my vacuum cleaner more than 2 months ago, on the 26th of September: A main body and a battery. My Dyson had stopped working and following a long telephone conversation with the Call Centre, I was misled by the customer support and ended up purchasing the wrong items. Later on, I found out on my own that the faulty part was neither the main body nor the battery. It was the charger. So I ordered a charger and returned the other two items. Return reference: 1030416660 andReturn reference: 1030416728. (These purchases were made with two different Bank cards. One was made on the phone with the Dyson expert and the other, online.) I never received my money back. I made several calls to customer services, I’ve tried online chat, each time I was told that they did understand the problem and they were going to solve it as soon as they could. They even escalated the case. Case ID: 35417231. The last conversation I had was more than a week ago. Haven’t heard from D

731

1 year ago

SimmoRookie Member

asked in General discussion

V15 new battery long charge time?

Our Dyson v15 appeared to have a battery issue (would not charge at all), so contacted Dyson and they arranged a repair.Received it back yesterday. Plus had an email that stated :Engineer notes: Problem: Pick up issues Cause: Battery damaged Action: Parts replaced and tested **Please fully charge before use**I put it on to charge yesterday afternoon. It has now been well over 24hrs and the battery charge percentage indicator has only got to 75%Is this normal?Seems a very long time!It is going up, which I guess is a good thing - but I fear this is an indication something is still amis...

10082

1 year ago

dsanchez4190New Member

asked in General discussion

Recieved my NEW Dyson V15 detect but packaging and vacuum seem used - Any suggestions?

I just purchased my Dyson V15 detect vacuum 3 days ago today is 09/8/23 Just received it today. I opened package and all of the attachments and vacuum seem dirty, or used. It was delivers in a cardboard box not in the “normal packaging” the top of the vacuum seem scratched. I’m very upset….. I took a video when I was unboxing. What should I do ?

11522

1 year ago

JefeandstefiNew Member

asked in General discussion

V12 Bin Opened

The bin on our V12 Dyson cordless vacuum opened before we removed the bottom part of the vacuum and now we cannot get the bin to close.

881

1 year ago

SkeptoRookie Member

asked in General discussion

How to get a definitive answer to a V6 Battery question

Hi. Have a V6 for about 5 years - light use. MAX mode went on the blink pretty much straight away but the unit has been fine on normal power setting. Of late, battery performance has dropped off a cliff - it used to do the kitchen/living/stairs and almost two bedrooms if moving quickly. Now it just does the kitchen before conking out. Reading here it seems that although battery end-of-life is the most likely explanation (ergo: replace it), it isn’t necessarily so,I don’t want to buy a €70 battery only to find the problem is something else. How do I get a definitive answer? Dyson’s troubleshoot is pretty useless in this regard, Thanks

651

1 year ago

scottfwalterNew Member

asked in General discussion

V15 Detect Absolute Only Powers For A Second or So

Hi, I recently received a V15 Detect Absolute and when I press the trigger it runs only for a second. If I press the mode button a couple times then it will stay on when I press the trigger. Any idea what is going on here before I call support?

841

1 year ago

RobbieNew Member

asked in General discussion

V6 BATTERY

Hi,I have a Dyson V6 which has been fine until recentley.I leave it on charge until fully charged i then pproceed to use it. It lasts about 15 seconds before going flat and blue light flashing.I then piuut it back on charge for about 5 mins and its foine it lasts about the same time as it did before I had this issue. Any ideas? Robbie

4981

1 year ago

Simo7Rookie Member

asked in General discussion

Power Surge

Hello I wonder if anyone with technical knowledge could help. I live on a boat and had a power surge (stupidly turned on my generator while plugged into shore power) It wipes out lots of things including my oven but my Dyson v7 also won’t work. The “technical” dyson people just went over the trouble shoot that I did online and suggested a new battery. However, I don’t want to buy a battery and then find the whole thing has been frazzled. Would anyone (electrically minded!) know if this could be the case? Dyson help wasn’t very helpful sadly so I’ve since purchased another brand.thank you!

2062

1 year ago

BlackoutBronze Level Contributor

asked in General discussion

Cordless vacuum - Wash filter alert with two bodies and new filter - Suggestions?

Hello We received a replacement body a while ago. After using it first time wash filter alert appeared. I washed the filter. Still same. Got a new filter. Still same. Messaged Dyson and they sent another new body. Yet I still receive wash filter alert. Dont know what’s wrong but it starts to annoy me. The alert comes on every time I use (Moderation Edit - Tags Added/ Title Updated)

1766

1 year ago

DecohyNew Member

asked in General discussion

Why is my Dyson V12 vacuum cutting out immediately when fully charged?

My chorless D12 is cutting out immediately despite the battery saying it's fully charged. I've tried replacing the filter but it is still happening. Any ideas please? Perhaps a damaged cell?(Moderation edit - title updated)

19641

1 year ago

pwh101New Member

asked in General discussion

DC34 charging problem.

Hi, I have a DC34 that I’ve had from new. The machine runs perfectly. I went to charge it but when I connect to the charger there’s no green light. I bought a new battery and it worked as usual. I now need to charge it and still no green light. I then bought a new charger. Still no green light with either battery. I’m now stumped. Can you help?

5831

1 year ago

FerrymanRookie Member

asked in General discussion

Length of guarantee remaining

I purchased a V11 a few days ago and My Dyson shows it as registered. The area showing guarantee period remaining says “not confirmed”. Is this normal?

3863

1 year ago

BernieNovice Member

asked in General discussion

Cordless V10 Absolute - Power cutting in/out - Any ideas?

Dyson V10 Absolute cutting out after approx 10 secs, the machine stops then can re pull the trigger,it starts and then stops again after approx 10 secs again, the bin has been cleaned out and the filter has been cleaned even though there are no filter or blockage lights on, there are 3 blue lights on indicating full charge. I have been on the troubleshooting guide as recommended which is going to order me a replacement battery, I don’t think this is the issue but will see when it arrives. Anyone out there have any ideas. (Moderation Edit - Tags Added)

2504842

1 year ago

ChristimemcwNew Member

asked in General discussion

v8 accessory storge

Hi can anyone recommend a storage unit for V8 Dyson accessories

241

1 year ago

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