I purchased a V11 a few days ago and My Dyson shows it as registered. The area showing guarantee period remaining says “not confirmed”. Is this normal?
Length of guarantee remaining
Best answer by Jack
Hi
Welcome to the Dyson Community!
Thanks for letting us know about this. This sounds unusual but just to confirm, if you ordered your Dyson V11™ vacuum brand new from Dyson, or from one of our approved retailers, it should have a 2-year free parts and labour guarantee effective from the date of purchase. A graded/refurbished machine from a Dyson Outlet may have a shorter guarantee coverage period.
You can register your machine via the MyDyson™ app with the correct date of purchase, and you can also do this on the MyDyson™ section of Dyson.com. We’d suggest retaining your order confirmation email as proof to validate your original date of purchase.
Hope this helps!
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