I recently purchased the Dyson v15 Detect through Walmart, only to discover upon receipt that it was shipped and sold by Dyson through Walmart.

Regrettably, the package arrived with a crucial component missing – the battery. Despite raising this concern with Walmart, they directed me to contact Dyson, as they are the designated seller and shipper.

My attempts to initiate a return were thwarted by the Walmart reps because of the missing part, and the product itself seemed to exhibit signs of prior use, evident in the dustiness within the dust bin. I am now faced with a dilemma: I am eager to resolve this matter by either returning the product or obtaining the missing battery. At this juncture, my primary concern is prompt resolution.

However, my endeavors to reach Dyson’s customer support have proven futile. Phone calls are met with extended wait times, and attempts to engage through social media channels have gone unanswered. Furthermore, emails directed to Dyson’s customer support have not elicited any response.