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General discussion

Got a query that's pretty general about your Dyson cordless vacuum? Get an answer from the Dyson Community here.

  • 554 Posts
  • 1,540 Replies

554 Posts

A
alphaNovice Member
asked in General discussion

Is there a standby / auto off for the v15 Dyson?

For the V15 Dyson, is there a way to turn this off? It seems like this is always on, and when you press the button it starts up. But is there a way turn this off? I notice the battery slowly gets drained over time because of this.

4
A
6 months ago
A
allanne1Rookie Member
asked in General discussion

V12 Slim Detect - Low reach adaptor

Can I use the low reach adaptor with my v12 slim detect?(Edited by moderator – Tags added) 

4
Stuart
Dyson Community Manager
1 year ago
D
DecohyNew Member
asked in General discussion

Why is my Dyson V12 vacuum cutting out immediately when fully charged?

My chorless D12 is cutting out immediately despite the battery saying it's fully charged. I've tried replacing the filter but it is still happening. Any ideas please? Perhaps a damaged cell?(Moderation edit - title updated)

1
Jack
Dyson Community Manager
5 months ago
B
BryanNew Member
asked in General discussion

Are the V7 & V8 charger Cross-compatible?

Can I recharge my V8 Absolute using my V7 charger and visa versa?

2
C
6 months ago
S
simcityRookie Member
asked in General discussion

Compatible Floor Dok for Gen5detect cordless vacuum?

As per title, is anyone kindly able to confirm what Floor Dok version is compatible with the Gen5detect range of cordless vacuums please. Thanks in advance

2
S
7 months ago
M
MoonwrapRookie Member
posted in General discussion

Hair Screw tool velvet strip coming off after 1 hour of use

Does anyone know the correct glue that Dyson use to glue the velvet strip on? On my brand new hair screw tool it half hanging off after about 1 hour of use. Dyson customer support are unable to tell me the type of glue and suggest returning it.  But I can see online this is a common issue with this attachment and I don't want to get into a cycle of replacing it one after the other... 

5
J
5 months ago
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DylanbNovice Member
asked in General discussion

Help ordering a replacement charger for gen 5 detect

Is anyone else having trouble with the customer service? My mother brought a gen5 detect the cord was chewed and she is technology illiterate can not use a mobile phone to send me a photo of the serial number but from what customer service has told me without the serial number there not helping me replace the charger. I work in the mines so I can not just go there to get it  (Moderation edit - Tags Added/Title Updated)

7
A
1 year ago
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PebbletRookie Member
asked in General discussion

Cordless V6 - Can't turn off turbo! HELP

Hi - it’s on Turbo all the time and can’t turn it off!  Any solutions?Thanks. (Edited by moderator – Moved to a new category)

1
Dyson Community Moderator
Community Moderator
1 year ago
W
WillT8683Rookie Member
asked in General discussion

Dyson V10 cutting off

This is my second Dyson V10 in just 4 months. I had the same problem with both. Runs like normal then power cuts off after a few seconds. Filters are clean and there is no clogs. I was thinking I just had a faulty vacuum the first time around only to have the exact same problem again. I’ve seen countless post of people having this issue. Replace batteries and bodies only to have it happen again. I really like this vacuum because it does a great job when it runs. Is there a real fix before I just return this for another brand?

2
W
4 months ago
M
MJJRookie Member
asked in General discussion

V15 Detect Absolute Torque Head - Strange Noise - Ideas?

Hi has anyone experienced a drilling like noise when using the torque head on the V15 detect absolute please. It’s brand new and this is my third time of using it. I’ve done all the trouble shooting and tried it with the different heads which it is fine with so only makes this noise when using the torque head. 

2
M
8 months ago
L
Bronze Level Contributor
LokiBronze Level Contributor
asked in General discussion

Transparent Attachment Clip Holder for V15 Detect or similar.

As in the topic. Is there an original attachment -- tool holder -- available at all that could be added to a stand? 

4
E
Gold Level Contributor
1 year ago
W
wayneklapkoNovice Member
asked in General discussion

Waiting 10 months for a fix to the trigger switch on a Dyson V10 stick vacuum - HELP!

Is this some type of scam Dyson run hoping that you will buy another of their vacuums while you wait 10 months for them to fix a trigger switch on your stick vacuum, I could have bought a switch on eBay and did it myself but I thought NO send it to the experts …. this is what their page states read HASSLE FREE ….The Dyson GuaranteeAll Dyson machines come with a hassle-free guarantee. This includes the repair or replacement and ongoing support of your machine. I have emailed Dyson UK and nil replies great customer service DYSON… (Moderation Edit - Tags Added/Title Updated)

11
J
Silver Level Contributor
11 months ago
T
thewrxNovice Member
asked in General discussion

Why is Dyson's Customer Support So Painfully Difficult

I wonder why Dyson’s customer support, specifically via phone and email, is incredibly difficult to work with, do not have any empathy or care for their customers, and at certain times just flat out rude and disrespectful?  It baffles me as this company tries to be the “Apple” of vacuums, haircare products, air purifier space.  However, after my recent experience I am one of many that have had such negative experiences, and I’m guessing their net promotor scores reflect that they are not in the same ballpark as Apple or other leaders in the customer support/service delivery space. (If anyone would like I will gladly go in to the details of my recent experiences, of even trying to reach out to head of Service Delivery; but seeing as this is a community bulletin board guessing nobody really wants to hear my soapbox story.)I say this as, up until now, a rather loyal customer that has purchased 2 vacuums, 3 hair care products, and 2 air purifiers, and was just trying to purchase their new

3
T
7 months ago
A
AlanL9Rookie Member
posted in General discussion

Cordless Outsize+ stock issue

I have purchased FOUR Outsize+ cordless machines, for myself and as gifts for friends.  I need to purchase spare parts and accessories, especially a Laser Slim Fluffy cleaner head, but almost every part including this one is ALWAYS out of stock.  ALWAYS.  I add my email to be notified when a part is back in stock, and NEVER get an email from you.  NEVER.  I think you make an amazing product but I can’t see buying anything from Dyson again if I can’t get spare parts and accessories.

3
Dyson Community Moderator
Community Moderator
1 year ago
J
jeffharper50New Member
asked in General discussion

Submarine floor Dok compatibility.

Which free standing floor Dok is compatible with the new V15s Submarine?

2
Stuart
Dyson Community Manager
7 months ago
M
Manni72New Member
asked in General discussion

Does anyone have experience of using the Dyson v15 submarine on hybrid plank floor (also known as solid core flooring)?

We have hybrid plank flooring (other brands include cortex, rhino and Godfrey Hirst). Steam mop cannot be used on this type of flooring has anyone used the Dyson v15 submarine on a hybrid floor? Thanks 

1
Jack
Dyson Community Manager
5 months ago
Jola
JolaRookie Member
asked in General discussion

Machine arrive dirty - What are my options?

Hello,I have ordered Dyson V8 and got sent a clearly used device. I could see dust inside and outside. I guess somebody must have returned it and they sent me that. I did pay for a new, unused, unreturned item and that’s what I expected.I have sent a message on Whatsapp (still awaiting response), Facebook (the same), called twice (after 35 minutes of waiting, when they keep playing the message that “your phone will be answered within next 10 minutes), I got disconnected.There is no way to get hold of them, no way to return this thing - what am I supposed to do…?I so much regret not buying Shark…Thank you.Regards,Jola. 

2
Jola
7 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion

Tech Advisor share their thoughts on the Dyson V15s Detect Submarine™ vacuumNews

As the Dyson V15s Detect Submarine™ vacuum launches in the UK, Tech Advisor put the machine - and the new wet roller cleaner head - through its paces:https://www.techadvisor.com/article/2201924/dyson-v15s-detect-submarine-review.htmlHave you tried the Dyson V15s Detect Submarine™ vacuum yet? We’d love to hear what you think!

4606
P
1 month ago
C
Chris46Novice Member
asked in General discussion

Cordless V6 - Charging Problems - HELP

So. our V6 Dyson is playing up, recently having a charge which has lasted all of 10 seconds on Max.  Charging light seemed to be on for very short times.Checked out the trouble shooting on the website - remove charger point from dock and try charging again.  So I did, charged for about 2 and a bit hours or so, and with the motorhead on it lasted nearly 5 mins on Max.Great I thought, replaced it in the dock, set to charge, went to use it next time and it lasted about 10 seconds.  SWMBO not impressed.  So charged it out the dock, and got same 10 second Max run time again.  That puzzled me.Set it on charge again, charged for about 30-40 mins then the light went out.  Phoned up customer support (in Singapore?), she diagnosed a new battery needed.  After the call, tried it with the motorhead and lo and behold, lasted about 5 mins again on Max.  So what is going on? Trying charging it again out the dock, been in for about 30 mins so far and still charging, but if its lasting about 5 mins on

4
C
1 year ago
N
Nat1971New Member
asked in General discussion

Dyson stick vacuum v7 compatibility

Hi, I already have a Dyson v7 Animal with mounted wall charger and various heads and attachments. I'm wondering if the V7 Absolute is compatible with the wall mounted charger and heads etc that I already have.  I hear the v7 Absolute hasn't got a wall mounted charger or many attachments. If I buy the Absolute... I'd like to charge them both with the same wall mounted charger and use all of the attachments from the v7 Animal, of course. Thank you for your help. Regards, Natalie 

2
A
1 year ago
G
ginger1029New Member
asked in General discussion

Cordless V8 - Do the newer batteries come with a longer run time?

Are newer batteries available with longer run times than the original that came with my Dyson 8 Absolute?  Thank you

3
Dyson Community Moderator
Community Moderator
1 year ago
R
rupertNew Member
asked in General discussion

Do older V6 V7 V8 use brushless motor?

Do older V6 V7 and V8 use brushless motors?Thank you.

1
Stuart
Dyson Community Manager
1 year ago
E
EdaozdemirNew Member
asked in General discussion

Dyson Cordless V6 Trade-In Promotion (March 2023)

HelloIn my instgram I've looked in to dyson and it says Turn your current v6 into latest dysin and get £100 cash back when you upgrade Is that true.

1
A
1 year ago
J
JannerlNew Member
asked in General discussion

Dyson V6 - Still won’t run after replacement parts - Suggestions welcome!

Dyson V6. Cleaned it thoroughly, installed new battery and new filter, and it only runs a few seconds. What else can I do? 

3
A
9 months ago
T
TimBNew Member
asked in General discussion

DC44 not working - No power, flashing lights

My DC44 has no power. It cut out after a few seconds - now seemingly dead. The only clue I have is that charger flashes once when I connect the cable to the machine. No other lights appear anywhere. I’ve had no previous signs that the battery is dying. All working fine, til now. Any help much appreciated.

1
A
8 months ago
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