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Hair care

Dyson Hair dryer, Hair straightener and Hair styler

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emmanuelkattoRookie Member

asked in General discussion

How to treat heat-damaged hair?

Hey, my name is Emmanuel Katto and I’m from Uganda. I’m facing alot of hair damage issues, my hair are very damaged after using the hair straighter can anyone help me how to treat heat-damaged hair without cutting my hair?

6 months ago

aliakochNovice Member

asked in Maintaining your hair care machine

customer service help

I have a dyson airstraight that I’ve used at most ten times. It now says contact dyson and won’t work. I have emailed, called, used the whatsapp and have gotten ZERO response. What am I supposed to do? It is definitely still under warranty and for the amount these products cost, I am shocked at how difficult it is to get some customer service.

5 months ago

susieseldon4New Member

asked in Everyday use

Dyson travel case for the hairdryer AND flyaway attachment - How much does it hold?

Hi. does anyone know if the £40 travel cae will hole the hairdryer AND the fly away attachment and other nozzles at the same time please?

9 months ago

larkinwaltersRookie Member

asked in General discussion

Dyson Airwrap Toronto To London - Dyson local exchange policy

Hi there,I hope you are doing well. I have tried contacting the dyson uk support line a bunch of times but was never able to get through. I got a dyson air wrap a couple of months ago but am now moving to the uk. Dyson canada told me to contact Dyson uk about an exchange program? is that a service that is providedAll the best (Edited By Moderator - Tags Added/Title Updated)

8 months ago

sobes74New Member

asked in General discussion

Straightening with hair dryer - Not keeping my hair straight. HELP

Hi - I have been using a GHD hairdryer for years and recently upgraded to the Dyson hairdryer. I have naturally curly hair and blow dry it straight but when using the Dyson (with smoothing nozzle), my hair starts off straight but within a few hours, it becomes wavy and if I sleep on it, the curls returns. With the GHD hairdryer, my hair stayed straight. I dont use any products, just a heat protecting spray. I’ve tried using the different heat and speed settings on the Dyson but nothing works. Not sure what I am doing wrong - is it because the Dyson uses less heat? Please help.Thanks

7 months ago

Ann boys momNew Member

asked in General discussion

Dyson hair dryer - Colour/Coating coming loose after 4 months - Ideas?

Hair dryer bought in July 2022. After 4 months the coating of the main body comes loose and this gets worse over time. I have contacted Dyson several times between end 2022 and September 2023. At first I was told that I would receive a new main body. Months later I contacted Dyson again, as no part was received. And then I was told that this issue is not covered under warranty and that the Dyson person who worked with me when I launched the warranty claim lied to me.Why would this not be covered under warranty?

7 months ago

Hanna88Rookie Member

asked in General discussion

JanBNew Member

asked in General discussion

Is it time to replace my 8+ year old hairdryer??

Hi 👋 i have the Dyson Supersonic Hairdryer. It must be 8+ years old. I have noticed that it now feels really hot on my scalp when on medium setting. This never used to be a problem. Is it time to replace???? Thanks for any input 👍

10 months ago

chk1516Rookie Member

asked in Maintaining your hair care machine

Relocating countries but Airwrap won't work and Customer Service won't help

Hi,I am moving from the US to India permanently. I was told before I bought the Airwrap that I would be able to exchange it with an Indian device when I moved to India. However, I spoke to US customer service today and they said that I have to take my device to India, and then see if the Indian customer service can help me, but the US team cannot. I’m now stuck with an extremely expensive device that I didn’t know would not work abroad, or cannot be swapped in the case of a permanent relocation. Selling it in the US means selling at a big discount, and re-buying in India, which is ridiculous. Is there any other solution to this problem?

10 months ago

fangRookie Member

posted in General discussion

Can Dyson have a travel hair dryer or dryer with a shorter cord pretty please

Please consider making a more travel friendly size dryer (with diffuser) or at least an option of a shorter cord on your regular dryer. I hate traveling without my Dyson! :(

7 months ago

FrancesNew Member

asked in Maintaining your hair care machine

Dyson Corrale Hair Straighteners - Not charging

I bought the Dyson straighteners about 3 years ago and have used them a maximum of a dozen times. Now they will not charge at all. The start button flashes for a few seconds and then does absolutely nothing. I have tried a friend’s charger and have the same issues.Has anyone else had the same issue and is it worth sending away for repair?Many thanks

10 months ago

Hants1New Member

asked in General discussion

Airstrait UK release - be good to have an answer

@dyson why isn’t there even a hint of when the Airstrait will come out in the UK. All we get is check the website - it is now three months since you released it in the US. You must have some idea - no one gives an answer on insta or facebook or your own site. Quite frustrating to customers waiting.

8 months ago

flowerpiggyNew Member

asked in General discussion

Voltage & Hertz of Dyson Airwrap UK

Hi,I know the UK operates on a 230V and 50Hz but, I was wondering if anyone knew what it says on the actual wand of an Airwrap purchased from the UK. Does it say “220-240v 50/60Hz” by any chance, or does it say “230v 50Hz”?Thank you in advance. I appreciate you sharing your knowledge! (Moderation Edit - Tags Added/Category Updated)

9 months ago

amandaclarkNew Member

asked in General discussion

Will my EU Model Dyson Airwrap work in the UK?

Hello! I bought a Dyson Airwrap in Germany (Eu Model / plug) and am going to London (UK) for a holiday. Can I use my Dyson there with an adapter? Have searched the internet far and wide and find no answers.. Please help :)

9 months ago

kimsloweNew Member

posted in General discussion

Awful Customer Service - Feedback on recent experience (September 2023)

Sent back my hairdryer which was still under guarantee to Dyson for a repair to be told it had to be replaced and that I would have to pay £99 for a refurbished machine. I sent Dyson Customer Services proof of the warranty by WhatsApp 4 times (the only method of delivery they would accept) which was very difficult for me as I suffer from motor neurone disease. They dismissed my disability out of hand! I cannot understand why their customer services team cannot read the proof of guarantee I sent them. Very bizarre.All in all, I have found their customer services to be arrogant, ill informed and far too lazy to read the whole thread of a conversation. New comments to a conversation are responded to each time by someone different and they repeatedly ask for the same information to be sent before ignoring it.Has anyone else had problems with this horrible company?

8 months ago

dgianniniRookie Member

asked in General discussion

Is there a way to replace Airwrap Cord?

Dyson Sent me a replacement cord for my Dyson Airwrap but no instructions on how to replace it.There are no service centers in South Carolina where I live. Can’t find a how-to-video online. Has anyone replaced a cord and can advise me? (Moderation Edit - Tags Added/Category Updated)

9 months ago

Jkcm4949Rookie Member

asked in General discussion

Why is the Dyson Airstrait straightener making the room foggy?

Why is my brand new airstrait making the room foggy (using on dry hair)?

6 months ago

SteelboyRookie Member

asked in General discussion

Hair straightener - Broken open/close button - How to fix?

HiMy wife has a standard hair straightener, and the “chrome” plastic open/close button has broken, one of the legs has snapped which holds the button in place, I have looked at the Dyson spares list but does not show this as something Dyson sell?, has anyone else had this fail, if so were you able to find a replacement part?

7 months ago

mgeller1Rookie Member

asked in General discussion

Air wrap - dual voltage (Rumour that they've released one)

I heard from a friend that Dyson recently released a dual voltage model of the airwrap. Is this true? I checked the website and cannot find information on voltage anywhere. If yes, this would be amazing since I live in Germany and will be moving back to the States soon. Would love a product that can be used in different countries.

7 months ago

LlcreswellNew Member

posted in General discussion

Product Suggestions - Bowl Diffuser

Dyson needs to create a descent diffuser for curly hair. The current one does not hold and lift hair. So tempted to switch to the shark just for the diffuser but I love the dryer.

9 months ago

Heisen567Rookie Member

posted in Everyday use

Anyone has heat damage using the Dyson Hair Dryer?

Just wondered if anyone else has experienced heat damage from the hairdryer?

7 months ago

JulieWRookie Member

asked in General discussion

I have the UK version of the Corrale Straighteners. Can I use them in the USA?

Can I use my UK-model Corrale straighteners in the USA? Are there any electrical current issues people are aware of? Given the straighteners have a Flight Safe mode, I assume they can be used in different electrical environments, but thought it best to check.

9 months ago

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