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  • 1,053 Posts
  • 2,023 Replies
1053 Posts
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ApagetRookie Member
asked in Ask the Community
Failed collection 3 times and failed customer service

My corale straighteners stopped charging and I called Dyson and was so happy when a collection and replacement was arranged!Little did I know it would not be plain sailing! Three failed collections - DPD called each time and the label supplied by Dyson failed to scan! So a week later and no replacement.I have found customer service to be no help whatsoever and now am told no complaints procedure!Where do I go to now?I have several Dyson products but will never purchase again!Thank you

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5 months ago
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shiplakeRookie Member
asked in Ask the Community
How does one get problem escalated to second line support?

I used chat on 14 June 2024 (over 2 weeks ago) to inform Dyson of a problem with my account appearing to be blocked. Despite multiple additional chats and multiple “wait 24 hours” nothing has happened. Account still unreachable. No communication. Nothing.There is obviously a problem that first line support can’t fix.P.S. I love the products. Wish customer support was half as good.

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5 months ago
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lambliesdownRookie Member
asked in Ask the Community
What can I do with our old Dyson vacuums?

What can I do with our old Dyson vacuums?

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5 months ago
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DOBNovice Member
asked in Ask the Community
What to do with a UK vacuum function issue?

Hi, I am new here. I have a Dyson V10 Animal Extra vacuum that has stopped working. I live in the west of Ireland but the shop (Harvey Norman) sold me a UK product. When I try to get help from the website in Ireland it tells me to call 01 475 7109. Except when I try to call that number, it tells me there is no such number. What should I do?The battery is fully charged but when you pull the trigger, it makes a funny sound like ‘uuuung’ and nothing happens. There is nothing stuck on the roller, I took it apart and cleaned it. I am very frustrated. 

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Jack
Dyson Community Manager
5 months ago
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JB1994Rookie Member
asked in Ask the Community
Return Faulty Parts?

Can I Return Faulty Parts? Main Body and Cylinder Has Just Been Replaced Under Warranty, What Do I Do With The Original? Is There a Way I Can Return It To Be Recycled?

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Jack
Dyson Community Manager
5 months ago
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BrgeemNew Member
posted in Ask the Community
Poor support

Never buying another Dyson - very poor support in NZ. By the way, your feedback doesn’t work.

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5 months ago
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Shawnie225New Member
posted in Ask the Community
My Negative Customer Service Experience with Dyson for Warranty Exchange

Hello,I initiated a warranty exchange for my Dyson hair machine on May 3, 2024, and my defective machine was delivered to Dyson’s warehouse on May 7, 2024. I contacted Dyson to confirm receipt, and that is when I was advised that it takes up to 14 business days for my replacement order to be shipped out. At the latest, I should have received my shipping confirmation email by May 28, 2024. Over the course of May and June, I contacted Dyson approximately 7 or 8 times via the phone and chat because I received a different answer from every customer service agent regarding the status of my order.I asked to speak with a supervisor on multiple occasions, but was left on hold on a few occasions for over 20 minutes. Finally a team “lead” contacted me last Thursday, May 30, 2024  from a chat request that I made on Tuesday, May 28, 2024, but his story was the same as the other representatives, that the warehouse hasn’t processed my exchange yet, but he would get right on it. This person then advi

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5 months ago
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jackm76New Member
asked in Ask the Community
Help!! My wife washed the whole Fluffy Optic cleaner head.....

Hi all, would like to get advice on this issue, recently i just bought a v15s detect slim submarine, and somehow my dear wife decided it was a good idea to wash the whole Fluffy Optic™ cleaner head in a soap water. It was too late when i know about it, as i understand there is the laser light and some circuit boards there and we shouldnt wash the whole head. I already tried using a hair dryer to try dry it as much as possible.For time being i told my family not to use the vacumm first as i worry the water inside is not dried yet and may cause circuit problems to the cleaner head. May i know what is the best way to dry the inside parts or is it ok that the thing is actually waterproofed?

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Jack
Dyson Community Manager
5 months ago
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Barry5848Novice Member
asked in Ask the Community
Unable to email custormer support

Having looked at previous posts on this subject, it is quite unacceptable that Dyson dont have any facility to email your customer service with complaints and the like. The bulk standard answer of “please phone our customer support” is not acceptable as an answer! Customers with long standing complaints, particularly, need a facility to put something in writing. A company the size of Dyson should not be using excuses. This needs to be rectified.  

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5 months ago
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cpham10New Member
posted in Ask the Community
Worst customer service by far

Back in February I had bought an air purifier and it supposedly came in late February but it was no where to be found. I contacted Dyson support and they had led me on a wild goose chase between multiple representatives, each time having to repeat the same information without any progress being made towards resolving my issue. I followed their instructions and filed a police report and once submitted I was told to wait 24-48 hours for a response however I did not receive any response from the Dyson team and I ended up having to contact them again after this time frame and they told me the exact same thing to wait another 24-48 hours to receive a response. This continued about 6 times with each response being the same as the last therefore I waited about another 2 weeks and on the 6th time, a representative told me something different as they had to send this case to the higher ups, then they would be able to come up with a decision with the catch being I had to wait 1 month. After not

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5 months ago
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mjlipariNew Member
asked in Ask the Community
does anyone else feel scammed for buying the PH04 air purifier?

This unit has broken multiple times, support at dyson is not helpful.  First they said I was still under warranty, I sent it to repair free of charge.  Now they said I am actually out of warranty and they don’t have the motherboard to fix this unit.  This machine has been used for about 1.5 years, and I am being told there is nothing I can do.  $1000 later, and zero help from Dyson.  This is unreal.  Does anyone have any advice? When I call Dyson support, they end up hanging up on me.  

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5 months ago
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marcus1992New Member
posted in Ask the Community
Bought Dyson Airstrait in Korea; but I am in Malaysia

I bought dyson airstrait in korea 2 weeks ago 15/05/2024 and bought it back Malaysia; however the airstrait is determine oversurged by Malaysia Dyson service centre and unable to claim warranty due to airstrait warranty is not support overseas and also unable to repair on own cost due to unavailability of spare part… hope i can have a reply here on how to send my airstrait back korea to claim warranty or can send the spare part to Malaysia Dyson service centre to repair.. it is a very new device and use less than 10 days. 

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5 months ago
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10bigredRookie Member
asked in Ask the Community
Motor head falls off

Motor bar keeps falling off. 4 times now and just earlier today put this replacement from Dyson together. So much for a new replacement. Anyone ever have this problem? And of course, the live chat is a bot. What a joke, they say they do not understand. This will be my 3rd Dyson hair vacuum but maybe my last. Very frustrating to say the least. 

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5 months ago
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roseaNew Member
asked in Ask the Community
How can I get my missing vacuum back following repair

I sent my DC4O upright vacuum to Dyson for repair several weeks ago. I received email confirmation that the repair had been completed and was advised that my vacuum would be delivered back to me on 20th May 2024 by DPD. Despite numerous phone calls to both DPD and Dyson I have yet to receive my vacuum. DPD advise that Dyson have to raise an investigation which Dyson claim to have done but are unable to tell me the whereabouts of my vacuum, when or if it will delivered back to me. On each occasion I have phoned Dyson they have said they will investigate further and call back but have never once done so. They are also unable to give me any information as to how I can escalate my complaint or receive compensation. Ridiculously, it seems my only option is to raise a legal action. Before I go down this route has anybody experienced and successfully resolved a similar situation?

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5 months ago
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Pash02New Member
asked in Ask the Community
Animal Multi-floor or animal Origin UK

HiPlease can you tell me the difference between the Dyson Ball™ Animal Multi-floor £379.99 and the Dyson Ball™ Animal Origin £229.99 apart from the tools that are included? I have looked for detailed Specs but unable to find anything.Thanks <3

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5 months ago
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Rachelle26New Member
asked in Ask the Community
So frustrated with getting Dyson replacement sent- HELP! to me

I am so appalled with the customer service to get my Dyson supersonic hair dryer replaced. It stopped working in March after getting it in late December - 3 months is all it lasted. After troubleshooting with a rep I was told to send it to them. I sent it April 13 and it was received in April 16.  I called customer service to follow up on next steps- I was told my new Dyson would be to me in up to 14 days. I wait —next call- in assured that it is in the way to me and will be another 10-12 days. I wait again another call- in told that it was never sent because my model is out of stock and must wait another 14 days for it to be back in stock  I escalate at this point asking for a supervisor twice- each time the rep coming back with a new offer in how to fix  final offer was to send me the Dyson nural their newest model that is in stock  I’m told it takes 24-48 hours to release it and then will receive email with ups tracking—- never received  i call again last week finally get to a super

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5 months ago
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SambaRookie Member
asked in Ask the Community
Recycle your old Dyson vacuum for £100 back - return shipping label not sent

HiI am having the same issues as other customers where the return shipping label has not been received.My original order was 18.05.24 & recycle option was definitely added. I have rung and emailed but still not receivedPlease can you help? Thanks

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5 months ago
A
anik
asked in Ask the Community
Dyson Pure Cool link smells

I purchased a Dyson Pure Cool link in 2021. I have not used it so much and therefore, I have not changed the filter yet. I only use it in the summers just a few hours daily. Last time I used my Dyson was in summer 2023. Since last year, my Dyson has been down in the basement. I recently brought it up to my flat. Nonetheless, it smells horrible when I use it. It has never smelled like this. It smells sweat like a Baileys Irish cream, which is very weird. What is the issue? Is there something wrong with the filter? Do I have to change it? 

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5 months ago
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BluedeckNew Member
asked in Ask the Community
Can't Get Return Label Only Secret Codes

Help. I’ve been on the phone for an hour to get my return shipping label. It’s been 3 days since I received my return reference number. I called Customer Service and asked to send me the label. They sent a label from myself, to myself. Yep. Then I called again. This time, instead of receiving a shipping label, I received 2 codes to take to UPS. I don’t know what these codes are for. Pre-paid shipping? If these codes don’t work, I’m supposed to pay for the return myself, then get reimbursed from Dyson. I don’t even have an address for the return. I’m going to UPS now with the code...for kicks! But it’s not funny. 

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IsaiahH
Bronze Level Contributor
5 months ago
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fifi-2024New Member
asked in Ask the Community
Using Dyson Airstrait in Cyprus (same plug as UK)

Hi there, I’m hoping someone can help answer my question. I’ve got a UK plug Dyson air strait and I’m planning to travel abroad to Cyprus soon. I know that the air strait can’t be used in Europe/US with converters but how about Cyprus which uses the same plugs as the UK?  thanks in advance

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Jack
Dyson Community Manager
5 months ago
3
3boysmomNew Member
asked in Ask the Community
brand new gen5 outsize not suctioning on hard floors woth fluffy head

Just unboxed brand new gen5 outsize. Was so excited to use this on my hard floors to replace my old old 50 dollars bag vacuum that had amazing suction but could no longer get the bags for. It doesn’t feel like there is suction to the floor at all. And having to go over spots more then once to pick up little things I can see with the laser. Is the a bad vacuum I got or does it not really feel like it it’s suctioned to the floor with dysons? My old little cheap one I couid feel it pulling to the floor with the suction and see things getting vacuumed up and this doesn’t feel like it’s doing that at all. 

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IsaiahH
Bronze Level Contributor
5 months ago
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GeorgiaWilksNew Member
asked in Ask the Community
dyson light ball

Soo I decided to give my Dyson light ball multi floor corded vacuum a much needed deep clean. I took the bin cover off the cyclone part, and a black rubber string thing fell off, I just thought it was brittle and must have broken in half. Little did I know it was supposed to come off and wasn’t broken, but I had already thrown it! Now when I turn it on, it works but there is air coming from around the top part and it doesn’t suck anything up as good. What part do I need and do they even sell it ? :( 

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IsaiahH
Bronze Level Contributor
5 months ago
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Tyson123New Member
asked in Ask the Community
how is this my problem to solve?!?!?! first mothers day

I ordered a Dyson air straightener for mywife from Dyson.com to be shipped to me on may 10th two days before her FIRST Mother’s Day. They offered a free bonus gift which is a Dyson comb so I accepted that as well and checked out online. On may 10th At 11:50 am I get an email saying it has been delivered great. The box was on camera being delivered and I have the video of an ups driver delivering one box at that time. I open the box and there is another box inside with the Dyson free bonus comb in it and absolutely nothing else. I am assuming this would be one of two packages. I call Dyson I call ups open up a claim they’re working on it they need to investigate. Fine. I mention to them that they probably have the 2nd package in the truck and if they can call the truck driver iam sure he can check. No process for all that apparently. So fine they open a ticket I get responses from ups next day that they have closed the investigation as they have proof of delievery. I call Dyson same res

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IsaiahH
Bronze Level Contributor
5 months ago
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DandyNew Member
asked in Ask the Community
V7 washer

Hi, where can I get another washer like this,it's from the large circles  at top of the motor head.ta

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IsaiahH
Bronze Level Contributor
5 months ago
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AnnelouiseNovice Member
asked in Ask the Community
Sent old dyson back for recycling

Hi I sent my old dyson back for recycling when should I receive the £100?  Kind regards  

521
Jack
Dyson Community Manager
5 months ago
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