I was having issues with my Dyson air wrap and called the customer service line. I was told I had warranty given a return label and told to return, once they receive it I will be sent a new one. I have called 3 times to check the status. The first time I was told they received the one I sent and it would be “escalated “ so I can get my new one even received a email confirming I should get a status update soon. After a few weeks I called again and was told it was again escalated and I will be receiving a UPS tracking label regarding the replacement within 24hrs. It’s been days now and called and was told that the reps never escalated it and nothing was done. I asked to speak with a supervisor and was told no one was available but that he for sure escalated it. I asked the rep how he could confirm this time it was escalated and he said to hold only to hang up on me. It’s been over a month and the lack of support from customer service is infuriating!! These products aren’t cheap, you’d think they’d try to take better care of the customers. I need help, I need to speak to someone who actually can get this resolved and my replacement sent back.