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General discussion

Got a query that's pretty general about your Dyson robot vacuum? Get an answer from the Dyson Community here.

  • 50 Posts
  • 143 Replies

50 Posts

C
clsNovice Member
asked in General discussion

Dyson robot can’t clean

My robot cleaner is about 3 months old but as of 2 days ago, just won’t clean! It won’t do the scheduled clean. If I set up an app clean, it moves then immediately says returning to dock then I get a message saying Dyson can’t clean.  I have a tried cleaning everything, powering down and turning back on to no avail. I can press the machine to clean, but only if not in the dock. Any tips welcome. It’s very frustrating!

3
C
4 months ago
E
Ern.308Novice Member
posted in General discussion

Streamlining the Dyson Vis Nav 360 App Experience: Addressing App Restrictions and Notification Categorization

Dear Dyson Team,I am writing to provide feedback on my experience with the Dyson Vis Nav 360. As a premium product, I have high expectations for its performance and usability. Overall, I am very pleased with the vacuum's cleaning ability and navigation capabilities. However, I have encountered some issues with the Dyson Vis Nav 360 app that I believe could be improved. App RestrictionsOne of the main limitations of the app is the inability to draw diagonal restrictions. This restriction makes it difficult to accurately define areas that I want the vacuum to avoid, such as corners or areas with furniture. It would be much more convenient to be able to draw restrictions diagonally to ensure that the vacuum does not enter specific spaces. Notification CategorizationI appreciate the app's notifications for important events such as when the Dyson Vis Nav 360 needs assistance or has a fault. However, the app categorizes regular maintenance reminders as "faults" under the same "Check Your Dys

1
A
5 months ago
S
SapperPNovice Member
asked in General discussion

Dyson 360 eye run time - Issues with length of cleaning

hi.. my Dyson 360 eye only cleans for a few seconds and returns to its charging station saying the clean has finished. the battery is fully charged and I have tried it with another fully charged battery with the same results.. can anyone here help? 

4
S
6 months ago
A
andy1955Novice Member
posted in General discussion

Robot vacuum drop in price - Feedback

Bit annoyed that the latest robot vac has come down £200 in price since a bought mine on the first week of release.

3
E
6 months ago
G
GACRookie Member
asked in General discussion

Dyson 360 Vis Nav. lifted issues - Any help?

Dyson 360 Vis Nav keeps showing lifted. Any ideas how what to do?

2
DavidTaylor
6 months ago
A
andy1955Novice Member
asked in General discussion

Dyson Robot (Vis Nav) - When will it be available in the UK?

Can anybody tell me when this will be on sale in the UK? 

4
A
7 months ago
D
Dunchh150Rookie Member
asked in General discussion

Dyson 360 Robot - Brush bar Compatibility.

Hi everyone. Does anybody on here know if the two robot vacuum cleaners share the same brush bar. It’s only in stock with the newer model. Unfortunately I need one for the original one. 

2
D
7 months ago
T
tattlerRookie Member
asked in General discussion

Dyson 360 Eye connection with MyDyson app failed

Hi I got the 1st gen Dyson 360 eye from a friend who did not want to use it any more after he moved to a new apartment that is too small. However he did not remove the vacuum cleaner properly in his MyDyson app and now I cannot connect to it using MyDyson app.I also tried the troubleshooting procedures to download the enable, disable and reset wifi config but it never worked! I still cannot connect and use the vacuum cleaner using MyDyson app. Is there another way to factory reset the vacuum cleaner? It has still the old configs and map so the vacuum cleaner pretty useless to me if I can´t get it to connect to MyDyson.The connection always hangs at step 3 in Confirming Connection and never succeeded! Please see screenshot… can someone from Dyson support help me reset the robot using other means? Thank you so much! I already tried this step very close to the router and wifi access point to no avail! Restarted all router and wifi APs and it still does not work. Other wifi devices have no

6
T
8 months ago
M
Matt JamisonRookie Member
asked in General discussion

My Robot Can't find the Dock (Vis Nav)

Please Help

4
A
8 months ago
J
JppNovice Member
asked in General discussion

Dyson Robot 360 Eye - No password sticker?

My machine went in for repair and has been exchanged - great, but I’ve had one supplied that seemingly has no sticker on the main chassis, alongside the dust filter at the front, behind the filter around the battery area, and doesn’t come with an instruction manual. Is there no way to establish which password to use?

5
J
8 months ago
P
PascalNovice Member
asked in General discussion

Dyson Vis Nav unable to locate dock - Help!!

My 360 Visnav tells me to return to dock but it’s on the dock.  Called Dyson they said it maybe a faulty dock.  I now have to return the dock before they’ll send another one out.  I understand if it was the actual matchine.  It’s a bit of plastic not even the power cord! Disappointing!

6
A
7 months ago
K
Bronze Level Contributor
KaelanBronze Level Contributor
asked in General discussion

Day 1 - Dyson Vis Nav Shaved down half its wheels because it got stuck under my chair while cleaning. Next steps?

 Vis Nav for 1 Day and its already Shaved down half its wheels because it got stuck under my chair while cleaning.

4
Stuart
Dyson Community Manager
8 months ago
K
Bronze Level Contributor
KaelanBronze Level Contributor
asked in General discussion

Purchase advice - Will the Dyson 360 Vis Nav be updated to Matter/Matter V2?

Hi Dyson Support Team and Dyson Users,I am interested in purchasing the Dyson 360 Vis Nav robot vacuum, but I would like to know if it will be compatible with Matter once the Matter V2 specification is released.

7
Stuart
Dyson Community Manager
8 months ago
J
JppNovice Member
asked in General discussion

360 Eye fault 11.6.-1 : what does this mean?

I've owned another 360 since 2018 whilst I worked at Dyson and recently found another on eBay. It's throwing this fault code and flashing red lights. Any ideas how serious this is (ie is this a dud)?

5
J
8 months ago
M
Marky_MarkNew Member
posted in General discussion

Dyson 360 eye (Japan model) - No longer working in Australia.

Hello since the new release of the robot vacuum in Australia, my Dyson 360 eye has not been functioning due to the software update in the MyDyson app.  I have rung the Dyson 1800 number with the above as feedback. Could the software engineers consider in the next update to be able to use the Japan build version in Australia.

1
A
9 months ago
F
FraRookie Member
asked in General discussion

Has the Dyson 360 Heurist been discontinued?

Dyson 360 Heurist disappeared form the website and it’s now possible to book the Dyson 360 visnav.I’m not planning to get rid of my Dyson 360 Heurist anytime soon,is it being discontinued? for how long will the app support this model? for how long Dyson will support replacement parts?Thanks 

4
A
11 months ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in General discussion

Robot vacuums: Getting startedROBOT VACUUM

In this article we take a look at just how to get started with the Robot vacuums.We’ve collated a ‘Getting Started’ video for each of these models. These videos are designed to help you become familiar with your robot, whilst covering the unboxing, assembly, operation, power functions, and the process of emptying the clear plastic bin.To get started, simply click on the videos below.  Dyson 360 Vis Nav™ robot vacuum Dyson 360 Heurist™️ robot vacuum Dyson 360 Eye™️ robot vacuum  If you wanted to ask a specific question or need help with setting up your machine, why not post a questions to our community of owners. The best place to do this is in our Ask the Community forum.For a closer look at how these vacuums operate, include videos on using the dock, vacuum maintenance and cleaning advice, visit the Dyson YouTube channel.

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Stuart
Dyson Community Manager
11 months ago
S
SteveNLizNew Member
asked in General discussion

Dyson 360 Eye - Red Battery Light - HELP!

Does anybody know why after initializing i.e. pressing the button and the and the blue lights going around the red battery light comes on (steady not flashing)?  (Moderation Edit - Tags Added/Category Updated)

1
S
Gold Level Contributor
1 year ago
MontyBigglesworth
MontyBigglesworthRookie Member
asked in General discussion

How long will Dyson support the Robot on their App?

I am looking to replace my DC15 with a Dyson Heurist 360 Robot Vacuum.I understand that Dyson no longer manufacture robot vacuum cleaners so I am concerned that Dyson will soon stop supporting the mobile app and I will be left with a bit of kit I can’t use.Does anyone know how long Dyson plan to continue supporting the app for? Thanks :)

5
A
11 months ago
L
liamcNovice Member
asked in General discussion

Dyson Robot 360 - Possible battery issues

im arguing with myself here but i think i know the answers.  Recently my 360 has began to stop for no reason saying it needed to return to dock.  If i run a small zone, it will sound as if it is trying to go to max but then dropping down to quiet.  I've cleaned the filters and although the battery indicator is full and showing charging when it should. I suspect the battery is shot.  anyone experienced this? (Moderation Edit - Tags Added)

7
A
10 months ago
D
danwebmailRookie Member
asked in General discussion

Help with removing Robot notifications in iOS app that it can't start cleaning

I don’t own the 360 eye anymore and I still get annoying notifications on my ios phone because of the dyson app that it can’t start cleaning (I own other dyson items that I use the app for).  There is no way to add the dyson 360 eye to the app since I don’t own it.  The dyson 360 eye still shows up in my account on the web, which is the only place it shows up.  I have had new phones and deleted and reinstalled the app multiple times so the only place it can get the information from is the my account for dyson on the web.  I have called support multiple times to get it removed and have been told it would be removed but it wasn’t.  It is a horrible annoying experience.  Why don’t they have the option to remove machines you don’t have any more.

3
A
1 year ago
D
diaspar24
asked in General discussion

360 Eye - Replacement Battery for Robot Vacuum

It seems impossible to locate a replacement battery for my Dyson robot vacuum. No one seems to stock them or be able to order them. Has ANYONE been able to get a replacement and if so, WHERE? (Moderator Edit - Title updated)

1
A
1 year ago
A
Anonymous
posted in General discussion

Help. What should I call my Robot?

Hi Everyone. After lots of research, much of it on the community, I took the plunge and ordered a 360 heurist.Set up was super easy, the app guided me through every step. Kudos to Dyson. The only issues I've had, which for me is a BIG one, is what to name it. I grew up in the early 1980s and have a lot of Sci-Fi films in which I can draw on. Here's my shortlist.RobocopTerminator R2D2BishopJohnny 5 I obviously can’t buy 4 more.What have others called their Robot?Has anyone got a recommendation to sway me towards one of my name? 

7
A
1 year ago
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Gold Level Contributor
Emma.SGold Level Contributor
asked in General discussion

360 Eye - Is my robot lost or broken?

My Robot always drives backwards and forwards on the same areas of carpet. This lasts for about 2 - 3 minutes before it suddenly shoots of to do the rest of the room.Anyone know why it does this? Is it broken?

3
E
Gold Level Contributor
2 years ago
A
Anonymous
posted in General discussion

360 Eye - Community feedback

Having only joined the community a few weeks back, and owning both a heater and a robot eye. Its great that there is now support for them both.I’ve always found the eye struggles around dusk. Little did I know that it’s not the machine but the amount of lights I have on. I’ll be testing it out later tonight. Great work @Stuart and team. 

2
Stuart
Dyson Community Manager
1 year ago
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