@GAC  Hi there, thanks for the post. We have a visual self-solve guide that can help you resolve this issue, check it out here:

https://support.dyson.com.au/supportHome.aspx/Vacuums/Robots/360visnav/304640-01/troubleshooting-300916/robot-lifted-alert

If that doesn’t solve it, please contact your local support.

Hi @GAC, 

I recommend viewing the Support and troubleshooting for your Dyson 360 VisNav robot vacuum - YouTube playlist on YouTube. 

If you can’t find a video or answer. Calling Dyson to troubleshoot would be their preferred method. The team can use the Robots API key to diagnose the alert and offer you a resolution.