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General discussion

Got a query that's pretty general about your Dyson robot vacuum? Get an answer from the Dyson Community here.

  • 48 Posts
  • 137 Replies

48 Posts

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danwebmailRookie Member
asked in General discussion

Help with removing Robot notifications in iOS app that it can't start cleaning

I don’t own the 360 eye anymore and I still get annoying notifications on my ios phone because of the dyson app that it can’t start cleaning (I own other dyson items that I use the app for).  There is no way to add the dyson 360 eye to the app since I don’t own it.  The dyson 360 eye still shows up in my account on the web, which is the only place it shows up.  I have had new phones and deleted and reinstalled the app multiple times so the only place it can get the information from is the my account for dyson on the web.  I have called support multiple times to get it removed and have been told it would be removed but it wasn’t.  It is a horrible annoying experience.  Why don’t they have the option to remove machines you don’t have any more.

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A
1 year ago
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shiroNew Member
asked in General discussion

Dyson 360 Eye connection with MyDyson app failed

（I borrowed this theme, and I also encountered the same problem and didn’t know how to solve it.）Hi I got the 1st gen Dyson 360 eye from a friend who did not want to use it any more after he moved to a new apartment that is too small. However he did not remove the vacuum cleaner properly in his MyDyson app and now I cannot connect to it using MyDyson app. I also tried the troubleshooting procedures to download the enable, disable and reset wifi config but it never worked! I still cannot connect and use the vacuum cleaner using MyDyson app. Is there another way to factory reset the vacuum cleaner? It has still the old configs and map so the vacuum cleaner pretty useless to me if I can´t get it to connect to MyDyson. The connection always hangs at step 2 in Confirming Connection and never succeeded! Please see screenshot… can someone from Dyson support help me reset the robot using other means? Thank you so much!   I already tried this step very close to the router and wifi access point

1
Jack
Dyson Community Manager
3 months ago
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GACRookie Member
asked in General discussion

Dyson 360 Vis Nav. lifted issues - Any help?

Dyson 360 Vis Nav keeps showing lifted. Any ideas how what to do?

2
DavidTaylor
6 months ago
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mrsmuskNew Member
asked in General discussion

Reboot every time i use it

Had my robot since October.  After initial mapping and zoning issues finally is working.  However every time I go to use it via my phone app the ‘connection is lost’ and the suggested reboot by taking the robot off the dock for 30secs and replacing doesn’t work either.  I have to power off and power on then put on the dock.  This happens every time, very frustrating.  I’m loathe to ring support, last time I did that I had a scheduled call which didn’t happen (after taking time off work to be home).

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2 months ago
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frickhelmNovice Member
asked in General discussion

Dyson 360 Vis Nav laser sensors

Hello,since your robot has a class 1 laser categorization that for whatever reason no reviewer is aware of i want to know if all the additional sensors are laser class.From what i can tell and the looks they all are but i want to be sure that your long range wall tracking sensor is actually a 1D LDS.Thank you

1
Jack
Dyson Community Manager
19 days ago
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Ern.308Novice Member
posted in General discussion

Streamlining the Dyson Vis Nav 360 App Experience: Addressing App Restrictions and Notification Categorization

Dear Dyson Team,I am writing to provide feedback on my experience with the Dyson Vis Nav 360. As a premium product, I have high expectations for its performance and usability. Overall, I am very pleased with the vacuum's cleaning ability and navigation capabilities. However, I have encountered some issues with the Dyson Vis Nav 360 app that I believe could be improved. App RestrictionsOne of the main limitations of the app is the inability to draw diagonal restrictions. This restriction makes it difficult to accurately define areas that I want the vacuum to avoid, such as corners or areas with furniture. It would be much more convenient to be able to draw restrictions diagonally to ensure that the vacuum does not enter specific spaces. Notification CategorizationI appreciate the app's notifications for important events such as when the Dyson Vis Nav 360 needs assistance or has a fault. However, the app categorizes regular maintenance reminders as "faults" under the same "Check Your Dys

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5 months ago
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Matt JamisonRookie Member
asked in General discussion

My Robot Can't find the Dock (Vis Nav)

Please Help

4
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8 months ago
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Marky_MarkNew Member
posted in General discussion

Dyson 360 eye (Japan model) - No longer working in Australia.

Hello since the new release of the robot vacuum in Australia, my Dyson 360 eye has not been functioning due to the software update in the MyDyson app.  I have rung the Dyson 1800 number with the above as feedback. Could the software engineers consider in the next update to be able to use the Japan build version in Australia.

1
A
9 months ago
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Bronze Level Contributor
KaelanBronze Level Contributor
asked in General discussion

Day 1 - Dyson Vis Nav Shaved down half its wheels because it got stuck under my chair while cleaning. Next steps?

 Vis Nav for 1 Day and its already Shaved down half its wheels because it got stuck under my chair while cleaning.

4
Stuart
Dyson Community Manager
8 months ago
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tem.nikitinNew Member
asked in General discussion

My Dyson 360 Vis Nav is not working. The logo on the display is lit and nothing else.

Our latest software release for the Dyson 360 Vis Nav™ robot vacuum (RB03PR.01.08.001.3325). The robot was unable to update via the app to version RB03PR.01.08.002.4054. The connection with the application has been severed and we cannot connect again. For the second day, the robot's logo display is on and a slight noise is heard. Nothing else can be done. Clicking on the display with the logo does not happen. What to do?

1
Jack
Dyson Community Manager
1 month ago
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JppNovice Member
asked in General discussion

360 Eye fault 11.6.-1 : what does this mean?

I've owned another 360 since 2018 whilst I worked at Dyson and recently found another on eBay. It's throwing this fault code and flashing red lights. Any ideas how serious this is (ie is this a dud)?

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J
8 months ago
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Ambika SudRookie Member
posted in General discussion

DO NOT BUY - Dyson Corrale straightener (Suddenly stopped working and support offered no solution)

"Hello everyone,I'm extremely disappointed with Dyson. I purchased their hair straightener in 2021, and it suddenly stopped working last week, displaying the "too hot" icon. Despite being a high-end product, it only lasted three years with minimal usage.To make matters worse, the two-year warranty has expired, and Dyson support refused to repair or offer any solution. Instead, they suggested I buy a new straightener for $500. I'm shocked that no one can even assess the issue or provide repair options.As a customer who has also invested in a Dyson vacuum and Airwrap, I expect better service and product reliability from a company that charges premium prices. I'm worried that my other Dyson products may also fail unexpectedly."Sharing my experience so other people don’t regret their purchases…..

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A
5 days ago
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Dunchh150Rookie Member
asked in General discussion

Dyson 360 Robot - Brush bar Compatibility.

Hi everyone. Does anybody on here know if the two robot vacuum cleaners share the same brush bar. It’s only in stock with the newer model. Unfortunately I need one for the original one. 

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7 months ago
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mixtralllmNew Member
asked in General discussion

Dyson 360 Vis Nav - constant Drop sensors obscured alert

Hello! I keep getting this error message about the drop sensors being obscured alert, and I keep cleaning the sensors are the diagram shows, top, bottom, sides….and then sometimes it happens again after 1 minutes, and sometimes it happens upto 4 times.How can I avoid this? Am I cleaning it incorrectly? I’m using dry paper towel or dry glass lens cleaner cloth to clean the sensor areas. So, im not sure what else to do.I’m noticing that it seems to do this more often when it goes over a HVAC register (on the floor register, like this https://www.lowes.com/c/Registers-grilles-Heating-cooling), or just after perhaps the sensors are confused and not dirty? thanks 

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7 days ago
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rueNew Member
asked in General discussion

new Nav 360 VisNav will not charge, resetting to factory setting is failure

Received new 360 VisNav from Dyson late Friday afternoon, 26Apr. Set it up on Saturday. Everything worked except it would not “pair” with its charger. Repeatedly followed instructions to remove from dock, wait 30 seconds, and return to dock with no success. Weekend help bots at support were of no help. Decided to reset the machine to factory settings based on advice from Mark Finn in another closed discussion on the topic. That reduced the menu to a difficult to read QR code for the myDyson app and when my phone would not connect to the machine, it produced another difficult to read QR code that took me to a no longer active page at Dyson’s website. The only other menu option was to power down, which I did. Monday I called support and after waiting for over 50 minutes to chat with an agent I received no more help than I did from the help bots during the weekend, it just took longer. Now I have a case number and instructions to wait to be contacted in 3 to 5 days. Question 1. How can I

0
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3 days ago
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elgNew Member
asked in General discussion

Hair Dryer Failure

Expensive hair dryer stopped working two months out of warranty.  Called customer service who kept me on the phone for 40 minutes and then told me to go to a local Dyson service center. They told me they’ve never seen a problem like mine and they think the power cord needs to be replaced and they don’t have the capability to do it. They said they might be able to later in the year and in the meantime offered me $150 “toward“ a refurbished machine. I found refurbished machines on the Dyson site for $350. So after spending $400 on a hairdryer, I now have to spend another 200 to get a used machine if I still want this dryer . Definitely the classic case of pouring good money after bad. I will go spend that money on another brand first. Very disappointed. Dyson should just send me a refurbished dryer in exchange for mine since they will ultimately fix it and resell it for near the original cost.  By the way, why do they have so many refurbished hairdryers? Because the product is deficient!

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10 days ago
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CR01-GNovice Member
posted in General discussion

The Tazmanian Dyson..

Let me start by saying, hello and good evening, my names Craig.. I’ve recently upgraded all my Dyson products and the star of the show is by far, “TheRobot”, only one thing I could say, if I was being overly critical, is it loves doing 360’s, Lol, hence the title and me Robots name.. I think it’s the Crystal and glass furniture, might be messing with the camera’s, as it only does it near that furniture, maybe the mirrored reflection of itself?? Gets the Robot all excited haha, because after its pirouettes and best impression of a Tazmanian Devill, it then feels the need to drive into the glass coffee table, so yeah, that’s the hypothesis that lead to the conclusion, but, still, without any doubt, an absolutely top tier product, maybe a few wrinkles could be ironed out with further software updates?? 

1
Jack
Dyson Community Manager
1 day ago
Malte
MalteNew Member
asked in General discussion

Dyson 360 eye app

Hello, I'm new here and have a question or problem with my dyson 360 eye, which is a bit older and also has an app. Because it was sitting around for a bit longer and got a new battery, I had to integrate it into the app again and that's exactly why it fails connects to the robot's WiFi, the app then recognizes it and when I'm almost at the end, the app crashes or I have to re-enter the WiFi password from the robot and network. Does anyone have any tips or can help me? That would be super nice, Mfg. Malte

1
Jack
Dyson Community Manager
2 days ago
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ReneSNew Member
asked in General discussion

purifier formaldehyde PH04 second repair

Hi,We got this fantastic air purifier with humidifier PH04 and unfortunately to our frustration it’s second time in repair. First was loud sound coming from air purifier motor and now humidifier water pump made loud noise. Service here in Estonia for Dyson is very poor and I have to wait around month to get machine back. I suffer with allergies and it’s vital for me to clean room clean and humidity levels high. Very disappointing as Dyson customer who has been loyal to you nearly 10 years.

1
Jack
Dyson Community Manager
2 days ago
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K8HarbNew Member
posted in General discussion

I will NEVER purchase anything from Dyson again, nor will I recommend Dyson!

I am absolutely appalled by Dyson's customer service! Since purchasing an Airwrap on 3/1/24, I have encountered complete silence since initiating a return on 4/1/24. I have spent endless hours waiting on the phone, sending ignored emails, and even reaching out to them on Instagram, all leading to a dead end. Even after resubmitting the return request on 4/20/24, I was promised a response within 48 hours, but to no avail. Finally, after a 45-minute wait for a chat, Vamshi K abruptly told me that I'm out of my return window without any attempt at a solution. It's ridiculous that I'm being held responsible for being out of my return window when Dyson didn't respond to my first return request. To make matters worse, Vamshi K left the chat without even saying goodbye or coming up with a solution while I was still trying to send proof of my initial return request. Dyson has lost my trust and my business forever.

0
K
6 days ago
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NeveenzeaiterNew Member
posted in General discussion

customer service

Any one has issues with dyson airstraight?! I used it for obe time and after 1 week trying to use it it wouldn’t turn on again! I tried resetting it and different plug didn’t work! It’s really frustrating to use it for 1 day only and never worked again! Am scared to replace it and will return it, i have all hair car machines from Dyson never had issues, but this one was the worst! I really like it how it straightened my hair i saw alot of bad reviews on it but i continue to buy it , but not anymore!

0
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5 days ago
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CurlyBeeNovice Member
asked in General discussion

Does the 360 Vis Nav ONLY use the map? Or does the camera and sensors override the map?

I am curious about mapping.  Since the software doesn’t seem to like angled walls, does the robot map the house and use it “as a suggestion,” allowing the cameras and sensors to “override” the map if it determines that it can actually follow the edge of a diagonal cabinet or wall?  When I look at my map, there are very large zig-zags representing these diagonal walls and cabinets.  But when it shows the cleaning map, it overlaps—but not exactly—the original map from mapping.  Just curious if this thing is smart enough with sensors and cameras to determine where things actually are in the room.  

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21 hours ago
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mikodelNew Member
posted in General discussion

TRIANGLE ADAPTOR for low reach floor tool, DC17

My old DC17 is still chugging along, full steam.  One of the best purchases ever, probably 15 yrs ago or longer.The cracked ‘triangle’ adaptor for the low-reach floor tool, however, finally gave up the ghost after years of survival, thanks to a zealous GorillaTape job.  I ordered a replacement from a source called vacuumdirect.com… DO NOT USE these people.  Vacdirect.com is one of those companies that will ship out anything, regardless of whether or not it’s correct.  The’re the parts equivalent of having a ‘warm body’ on the end of a support line who has zero knowledge and a bad attitude, lol. Adaptor trianglePart no. 907036-03 What I did find was a source for this adaptor on Fleabay.  It hasn’t arrived yet, but I will update when it comes. Dyson’s ‘contact us’ page has only social media links, no email.  But they do have a phone, CST zone.  I haven’t called… they’re just gonna say they don’t make it anymore.If you’re gonna build a product of this high quality, that seems to last ‘for

0
M
26 days ago
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